Cons:At pick up, staff was curt. No explanation of the tolling feature, which became an issue. When I got to where car, it still had a bunch of bugs on it, giving the impression it had just been returned and. It prepped. I didn't notice u till after leaving the lot (as I tried to find the overhead lights and then the headlights) that the car was giving a low tire pressure warning and that the tank was not full. The needle was below the F, and a full tank, as I saw later, goes beyond the F. It was late, the staff wasn't overly helpful or friendly, and I did not go back. I just topped off the air the next morning as all 4 tires were low, more than 10 psi below recommendation. The car worked fine on the first leg of the trip. On the second leg, after paying 2 tolls in cash, the tool booth collector told us it had already been charged to EZ Pass. Now, we read the instructions on the toll feature in the. At and made sure he door was closed, which allegedly would keep the tools from being charged. Yet every toll booth still charged EZ Pass. As the info in the. At said this would only happen if we opened the toll transponder's door, I was not happy. The worst, however, was the tires. As I was filling the car with fuel right before turning it in, the rear right tire went flat. Fortuntely there was an air pump right there. I managed to get air in the tire and return it to Avis without having to call for help and miss my flight, but it was a close thing. All in all, I expected much more from Avis. I always thought of them as a step above the Budgets and Alamos, but after this trip, I don't do so any more.
J
10.0 Excellent
Judd, Feb 2018
Pros:Very friendly service. All good.
A
2.0 Bad
Anonymous, Jul 2018
Pros:nothing
Cons:the location kayak sent us to was closed!!!!
A
8.4 Great
Anonymous, Apr 2016
Pros:Very nice customer service.
Cons:Car was not very clean and some of the things did not work and it had a funny smell.
D
10.0 Excellent
David, Aug 2019
Pros:Staff was extremely friendly and professional. Picked the car quickly with no issues.
A
8.0 Great
Anonymous, May 2016
Cons:I asked for a Mercedes E class but after I arrive there they told me that I need two different credit cards I had two mastercards but they said they need a visa or american express after that I had to take anither car which not luxurious car with a reallly high rate for two days because they said I need to make it full waranty to get a Car
A
10.0 Excellent
Anonymous, Aug 2017
Pros:In my view the truck was excellent and my family like it very much.Gilberto lazcano
A
4.4 Mediocre
Anonymous, Jun 2016
Cons:I feel deceived. I feel you grossly mispresented. I bought insurance from you. When I got to Podgorica I was forced to leave a 5000 Euro deposit. 5000!!! Of course, I had no choice but to buy additional insurance for 22 Euro. (this too had a 800 Euro deposit, which is high and unacceptable) To add insult to injury, when I retruned the car I was presented with an additional 9 Euro per day for an extra driver. At no time was I told there was a charge for this. and when I asked the rep howcome - he saod "you bever asked" I demand a refund for the Allianz insurance plus a refund for the 2nd driver. I will NEVER use Kayak or Avis ag,ain
A
10.0 Excellent
Anonymous, Sep 2016
Pros:The rental agent was very friendly and made sure the car was clean and ready to go. The car was new and drove well, The Cruz got 36 mpg on this mostly highway trip. Very comfortable ride.
Cons:No complaints
C
8.8 Great
Cleo, Jun 2019
Cons:The car quality is excellent, clean and new. My critics would be that before I head to Italy, I called customer service line in USA and asked if we add a driver can the second driver drop the car off, the Avis USA customer service line said yes. But when we got there in Italy they said no