Pros:The service and the car we had...even the price is excellent.
Anonymous, Jul 2016
Cons:Booked car for 6am. Received confirmation of booking for 6am and that office was open at 6am. On arrival, by 40 minute bus from city, at 6am, office was not attended. I had to return by bus to city to get my son, then back to the airport at 8.30 to get the car. Not the morning I had expected. No good explanation was given.
Rebecca, Jul 2016
Pros:The employees were extremely helpful. When a wildfire caused a shortage of the car we ordered we were given a different car and compensated for the inconvenience. When returning the car the staff dropped us off at the departure so we could not have to haul all of our luggage and wait for a wheelchair for my mother.
Cons:They don't accept debit cards which is a problem for my family as we don't carry any credit cards on purpose. Another member of our party had to take care of it.
Anonymous, Oct 2015
Cons:The car was not clean or modern. I have always booked with Avis and never been dissatisfied with the car. This was awful and really turned me off using Avis again. When I have to drive I want to have a nice new car.
Drew, Jul 2016
Cons:No cars were available despite making a reservation and arriving on time. I noticed on multiple occasions that this location is understaffed (just one person at the front desk and one person at the car pick up site), and I experienced a 45 minute wait before I was told they could not provide a car. Alamo was less expensive if I took the car back to the airport instead of Union Station, and thankfully they had a vehicle ready.
Anonymous, Jul 2016
Pros:The local staff is great and the car was fine.
Cons:I have signed up twice for the Avis Wizard program. It never goes through. I have called and gotten help fixing whatever is wrong with me signing up for it and then it isn't fixed. The perplexed local shop keep is worried that I will take my business else where. He tries to get the home office to fix it then and there - but I don't have time - I am trying to get on the road for business. I have had the same issue with Budget Fast Break. I can't ever sign in and get the deals I should be getting. So I do end up renting from Enterprise and Hertz.
Jenny, Jul 2019
Cons:Car was smaller than what I thought I had booked.
Anonymous, Jul 2017
Pros:Service and car were amazing
Cons:They charged us because the car smelt funny.
Byron, Jan 2020
Pros:Staff very helpful
Cons:Arrived early in morning and car was not clean