2.0
I had to wait one hour and fifteen minutes for the car I’d “reserved.” The waiting room was packed with people waiting and only had two chairs, The people working there did the best they could.Reviewed Jan 20 2026
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8.0
The kids working the office were friendly and good humored during an extremely busy time.Reviewed Dec 31 2025
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2.0
It is not Avis problem. It is miscommunication between kayak and Expedia. According to kayak the pickup location was 64 th street NYC. Were as in Avis and Expedia the location is different queens NY.Reviewed Nov 15 2025
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4.0
Had to wait at least 20 minutes for them to retrieve a car from the lot and there was no representative to assist other than someone passing by saying we’re doing the best we canReviewed Oct 5 2025
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8.0
The agent from whom I picked up the car was very good and professional. The agent with whom I dropped off the car, was not very professional. He would not answer my questions about dropping off at that location, and walked away as I was talking. Then I found out Avis had charged me extra for dropping off at another nearby location (10 streets away), from where I had picked up, even though that's what they had instructed me to do, because the location I picked up from, closes prematurely at 3:00 p.m.. I had to call in and ask for the refund on the extra $25 charge.Reviewed Sep 22 2025
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2.0
Reserved a car. There weren't any available.Reviewed Sep 18 2025
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2.0
They charged me twice the price and no one will help me.Reviewed Aug 8 2025
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2.0
Spent 2 hours in a sweltering room. 85° 100% humidity as one poor clerk tried to handle 12 rentals. Even after she was done, took another 40 minutes to deliver the car from the garage. Whoever runs the 53rd street location should be ashamed of themselves.Reviewed Jul 19 2025
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2.0
Three out of four of the Service members were unfriendly, rude, short, clear disinterested in providing any type of service. The stage manager was trying hard, but the rest of the stuff is just incredibly unfriendly. I can’t wait for the time when robots will do the the this stuffReviewed Jul 12 2025
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2.0
I waited in line at JFK for over an hour from 10-11am on a Friday morning to pick up my pre booked vehicle. It was a shambles - so very slow to process each customer. Never had such a wait at Hertz? That said, staff were ok, car was clean enough (not showroom condition) and have not yet returned so can’t comment.Reviewed Jul 12 2025
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2.0
We waited over 2 hours in a queue to collect our car, the lady was lovely and I felt bad that she was the only one on but it was super hot outside and it was such a waste of time.Reviewed Jul 10 2025
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2.0
Absolutely horrific. Actually put me in an unsafe position, customer service is offensive and ended up costing me more money because I was stuck.Reviewed Jun 30 2025
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