Cons:The car was old, in poor shape and unsafe to drive. More than 115km on the odometer, windshield filthy with poor wipers. Not recommended.
Venancio Eli, May 2016
Pros:It was good service very fast
Cons:We got charge $65 more on hiding fees
Anonymous, Aug 2017
Pros:Good Car, and reduce rate for collision waiver insurance when Kayak has in a way misled me to book through its system.
Cons:The actual provider is DISCOUNT motor, NOT Ace. Why Kayak system did NOT reflect this? Also Kayak misled customer and deliberately not clarifying collision waiver insurance was not included and gave impression overall rate was low. Very bad practice.
Anonymous, Jun 2017
Pros:Cheap rate for last minute rental
Cons:Car wasn't clean, inside or out on pickup. Return took 40 minutes plus causing me to miss my flight.
Anonymous, Aug 2018
Pros:Comfort was not there Very basic model they had for ford transit I do not recommend this rental company
Anonymous, Jun 2017
Pros:Check out at return was fast and efficient.
Cons:Extremely long line at initial rental and too few agents. Time on vacation is precious.
Anonymous, Sep 2017
Pros:The kind service and hospitality. The model car came with more upgrades than expected.
Cons:It wasn't located next to the airport and there was no shuttle to take us back when we had to drop off the car. Shuttle only operates when they're open from 7am - 10pm. Wasn't aware of a $300 pre-clearance deposit.
Anonymous, Dec 2016
Pros:I loved the fact that they had competitive pricing for their cars. I also loved that they upgraded my vehicle for free.
Cons:After a 3 hour flight and 2 bus rides from the airport to the rental place, with a 6 month old baby is no easy feat. So it was reallllly annoying to have to wait for over an hour for a rental at midnight. They moved soooooo slow. I know I'm from NY and we go a little faster but this was obscenely slow. I got yhere at the 11:30 pm and left with my rental at about 1am. Whyyyy?! And there was only 2 people ahead of me!
Anonymous, Jul 2017
Pros:Associates and agents were very informative, curtious, and helpful. Liked gas refill option of paying prior and not have to take time to refill gas tank before returning car.
Cons:Location required another shuttle service....thus more time and wait. Kauak should have explicity stated extra shuttle time prior to selecting.
Anonymous, May 2018
Cons:Ace wouldn’t rent me the car because of the location I was going was out of Florida. The only selections I made were where wanted to pick up and drop off the car so I never considered it an issue. Granted this is on me, but there won’t be a second time.