Pros:Great car and great service. Easy shuttle to and from airport.
Anonymous, Aug 2017
Cons:Ace was not at the airport as claimed. No one at the airport knew who they were. I finally found the place thru the internet. It was located a mile from the airport and hidden in a side room in a hotel. The hotel desk clerk directed me to them. Then when I found them, they wanted to charge me per mile for any mileage over 100 miles a day when I had contracted for unlimited miles. I showed them my copy of the contract and they told me that they would not honor it. All of the "real" car rental companies at the airport had sold out, so I was forced to get a rental car from enterprise 3 cities away from the airport. I will never use this company again and I very much doubt that I will use Kayak again also if they continue to use sub-par companies like ACE.
Anonymous, Dec 2017
Cons:Service was horrible
Anonymous, Aug 2019
Pros:They did not have record whatsoever of my reservation. I was not able to rent and ended up paying a lot more with another agency.
Ashley, Aug 2019
Pros:staff was easy and helpful
Daniel, Mar 2018
Pros:They don't care about their cars so there's less stress about a tiny ding or getting some dirt in it here or there. Which is actually kind of nice.
Cons:You have to be ready for informal car rental, they are barely a company. A number of things. It's unclear where to go at the denver airport, we had to call to find out to go to the off-airport sign. The cars are not cleaned before rental, expect a dirty car. They don't come out to do the inspection with you. They straight up tried to lie to us about the way tolls work in the area to try to get us to use their service (said as we drive along the toll road we might get scanned 4-5 times at $25 each). They marked the gas as full even though it was at a quarter tank. They said to just mark it on our pink sheet (even though when we returned the car they didnt even look at that). Another customer came in to report the side runner was missing from her car and they asked HER to produce a blank sheet of paper to make a note about it mon. The car was new-ish which was nice, but if anything went wrong i'd be worried about dealing with this company,.
Anonymous, Nov 2015
Pros:Ummm... It was cheap?
Cons:When I picked up, the guy who brought me the car was just barely above grunting and pointing. I think he said maybe four words total. The car: Stained seats - not one or two spots, lots of stains! Bald tires - All 4. Miraculously, the one with the most tread had a leak. I had the car 4 days and had to fill the tire once. Needed an alignment - The car pulled left. Bad wheel bearing? - The car had aa low pitch rythmic hum on the highway, like a wheel bearing going bad. All that said, I did arrive Thanksgiving day, so maybe they were scraping the bottom of the barrel? Still, that car does not belong in a rental fleet.
Anonymous, Oct 2019
Pros:Very kind, quick and professional staff
Anonymous, Oct 2017
Cons:The car was as promised in terms of size and comfort, but had a number of dents and scratches when we picked it up. It was also not in any sort of pristine condition, cleanliness-wise. The company lied to us when we picked up the car about the pre-paid tank of gas. They claimed that we would be reimbursed whatever gas was in the tank when we brought the car back. They denied this when we brought the car back. They also claimed that the car was "excessively" dirty (it was dusty from driving on unpaved roads) and that we either had to clean it or be hit with a $50 fee. No one could find this clause in our contract, but all claimed this was the "policy." We have rented cars all over the world and have never been told that we had to bring the car back clean. Isn't that part of what you are paying for?
Anonymous, Jul 2017
Cons:Rented me a smaller car than I had reserved. Then I got two additional charges to my credit card totaling over $500 Dollars for ludicrous charges. They claimed the car was dirty (even though it was clean for a 12 day car rental) and they claimed I made a small scratch on the plastic bumper. They also charged me more than double the price for what I had reserved on Kayak when I picked up the car.