Pros: Everything was good except for below
Cons: There was no information or instruction that I needed to bring my passport when I picked up the car. They said it was in the terms and conditions. This should be something right on the front so people know. Wasted a lot of my time
Cons: I will never use Avis again - ever. In Jan 2019 I booked a car for pick up at LHR Dec 16, making the mistake that my flight out of SFO was actually getting into LHR Dec 17. Had I picked up the car Dec 16, I would have been paying $460 for my rental period. With zero flexibility they wanted me to now pay £2000 for the same rental package (1 day less in fact). After a long haul flight with 4 biggish bags - which the Avis shuttle driver gave no help with - I had to go back to T2 and get a car from National for £600. Same size as my original Avis booking, help with baggage into and off of bus and even into my car! Enterprise rocks. Avis sucks big time.
Cons: I made the mistake of not bringing my passport to the rental counter. Although not explicitly stated anywhere in the terms and conditions, a passport for foreign tourists is required to rent a car from Avis Heathrow. A driver's license is not sufficient documentation.
Pros: The pick up was a 2 min walk the the train station. The drop off at Rome airport was as expected... drive slow and follow the 'Car return' signage.
Cons: We needed to top up the fuel tank near the airport, which we did , but the prices were extremely high. Normal price for diesel was approx 1.45 euros per litre, we paid 1.99 euros per litre near the airport.
Pros: Excellent staff.
Cons: Very expensive vehicle.
Pros: Pick up/drop off at T5 was awesome - not little bus. Very convenient
Cons: CheckIn process is long winded. Don’t know why the Avis rep (who was very helpful) has to go through so many steps to release the car?
Cons: I think they gave me a car smaller than I rented but I was in too much of a rudh to argue about it.
Pros: The staff seemed nice, but didn't inform you of extra things (like paying extra for wifi or navigation which are standard in all cars now). Also signage to get to location is HORRIBLE in the airport + no employees of the airport really know how to tell you to get there.
Pros: I booked online and the auto booking had me pick up at T5 as it was my flight out. But I landed at T3 and didn’t realize. T3 Avis staff excellent sorting it out.
Cons: Is it me or is there a clear deliberate check in pick up and drop off location? Small point.
Pros: Car was clean inside.
Cons: Night time flight tried to reduce the hassle of insurance early in the a.m. Made reservation on line with car rentals .com for a Hyundai -I 30 at he same time I purchased the collision damage coverage. This was through Allianz insurance. At check in at Avis they would not accept this insurance, they allowed me to call Allianz in the US their rep was helpful and was sorry the insurance was not accepted, a refund was offered and accepted. Bottom line I wound up paying about $ 100 more for this rental. And the car supplied was smaller than the model I requested.
Easy and quick
Pros: Very quick and easy to collect the car and drop off.
Cons: I was inadvertently upsold to a more expensive rental than I had reserved on line. The end price was almost twice as much. I will need to strategize how to avoid that in the future if I look at renting from Avis again.
Compact (Ford Focus or similar) is the most frequently booked rental car type from Avis in London.
Avis has 10 rental locations in London. Take a look at our Avis rental location map to find the best rental cars near you.
No (According to our data)