Pick-up location | Los Angeles |
---|---|
Car types | Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Minivan, Premium, Standard, Standard SUV, Supplier choice sedan |
Rental locations | 196 |
Airport locations | 64 |
Popular agencies | Thrifty, Dollar, Hertz |
Economy | ₱2,355/day |
Compact | ₱3,298/day |
Intermediate | ₱3,486/day |
Standard | ₱3,277/day |
Full-size | ₱3,402/day |
Minivan | ₱4,655/day |
Full-size SUV | ₱3,877/day |
Premium | ₱3,779/day |
Compact SUV | ₱2,454/day |
Supplier choice sedan | ₱3,048/day |
Intermediate SUV | ₱3,060/day |
Standard SUV | ₱4,564/day |
One location in Los Angeles
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2.0 Poor
Mar 2020
Pros:
Cancelled the trip, no opportunity for refund . . . zero, nada, zilchCons:
Any customer service2.0 Poor
Feb 2020
Pros:
Nothing I like about FOXCons:
FOX caused me so many porblems of my driver license issue. It ended up they jacked up the price of 3 days rental to 600 USD and convint me to purchase the rental. Eventually I walked to the next door , THRIFTY, and Thrifty didn’t give me any problem. They also offer me a decent deal. I WILL NEVER DO BUSINESS WITH FOX AGAIN5.6 Fair
Jan 2020
Pros:
San Diego dropoff was quick and convenient—the exact opposite of pick up at LAX which was horribleCons:
Desk agent and signing in on a tiny screen made for it to be easy to charge me for insurance I didn’t want or need. Car had only. been quick cleaned so windows needed help and there was stuff on the back seats2.0 Poor
Jan 2020
Pros:
noCons:
have car ready4.0 Mediocre
Jan 2020
Pros:
Fox agent was deceptiveCons:
was told by the Fox Agent that the state of California required me to purchase bodily injury insurance even though i had a copy of my own insurance policy showing my coverage exceeded the California requirements. I have disputed the charge for the bodily injury insurance I was required to purchase.2.0 Poor
Jan 2020
Pros:
The staff was horrible, almost racist!!Cons:
Remove Fox from your network. They gave me a car that was old, scratched everywhere with no options and very high mileage >44000 mile! I never rented a car with this high mileage! This was my worst rental experience ever that I had to return the car after 5 mins of leaving the office! My 2013 Mazda was much better. They just ruined my surprise to my niece and nephew who were visiting from Georgia for the first time and wasted our time that we couldn’t do anything on NYE!! Also, I have chosen to get insurance with my booking but the rude staff couldn’t find it and asked me to py an additional $150 to get it. I checked my transactions and found that I got Allianz insurance with the rental for $66 but it didn’t show up. I did NOT get full refund even though I returned the car less than 5 mins after leaving the office and that insurance wasn’t refunded!!!!27 locations in Los Angeles
Locations in Los Angeles
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8.0 Very good
Nov 2022
10.0 Wonderful
Nov 2022
10.0 Wonderful
Nov 2022
10.0 Wonderful
Nov 2022
6.0 Okay
Nov 2022
2.0 Poor
Nov 2022
5 locations in Los Angeles
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10.0 Wonderful
Nov 2022
2.0 Poor
Oct 2022
10.0 Wonderful
Oct 2022
10.0 Wonderful
Oct 2022
2.0 Poor
Oct 2022
10.0 Wonderful
Oct 2022
32 locations in Los Angeles
Locations in Los Angeles
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10.0 Wonderful
May 2021
Pros:
Quick and easy rental!2.0 Poor
May 2021
Pros:
NothingCons:
Actually rent me the car for what I reserved it for online. Also I set the pick up and drop off location as LAX in Kayak and it made the reservation at downtown LA. That one is on Kayak.2.0 Poor
Apr 2021
Pros:
NothingCons:
One employee called me saying they didn’t have the car I needed and they didn’t offer any options8.0 Very good
Mar 2021
Cons:
Keep up the good work.2.0 Poor
Feb 2021
Pros:
N/aCons:
The staff was only friendly for the purpose of up selling me. They were completely unhelpful with resolving the botched reservation. Instead they saw an opportunity to saddle with a “car class change” that cost more than the vehicle rental, this was predatory.10.0 Wonderful
Dec 2020
Pros:
Very friendly14 locations in Los Angeles
Locations in Los Angeles
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10.0 Wonderful
Jun 2021
10.0 Wonderful
May 2021
Pros:
Good pick up and drop off. Comfortable and clean car.Cons:
Better connection to agents directly.10.0 Wonderful
May 2021
Pros:
Friendly and helpful staff right down to the person who drove the shuttle. Professional service, quick in and out.Cons:
Everything was terrific.2.0 Poor
May 2021
Pros:
The manager Sam was very nice and the car itself was niceCons:
The two original customer service counter ppl that I encountered. The gentleman was rude and charged my card a number of times for twice the rental fee and instead of listens to me to correct his mistakes got rude and offensive and lied to his manger. The second customer service counter help female told me she did me a favor by voiding the transaction that had already been charged to my card for three times the rental confirmation amount and I had never even received a rental or keys. The service at this place was beyond horrible. Thankfully Sam was there to intervene. It amazes me this man keeps his sanity with this in-adequate staff. He deserves better than the colleagues he has to manage.2.0 Poor
Apr 2021
Pros:
Nothing. I will never buy a car from them agin in life!Cons:
They lied. They over charged me with everything!2.0 Poor
Mar 2021
Pros:
Absolutely nothing. Customer services was bad all around, sent me to the wrong pickup location and when I was sent half way across LA by a rep at the lax location the office was closed.Cons:
They told me that the promo “was no longer valid” and charged me an extra $45/day and it is now taking weeks of customer service calls to get it taken care of.5 locations in Los Angeles
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1.9 Poor
Jul 2021
6.0 Okay
May 2021
Cons:
I was charged extra for dropping the car off in San Diego even though I clearly told them this beforehand.2.0 Poor
May 2021
Pros:
Nothing. My car broke down about 15 minutes after getting in it. I was stuck on the 405 for over an hour. It was very dangerous.Cons:
Check the fluids on the car. Roadside assistance should answer the phone. And then after all that I am now being harassed to return a car that I have.2.0 Poor
May 2021
Cons:
1) The pick up line was over an hour long. 2) When I tell the agent "I dont want to pay for anything I dont have to pay for" and he in fact charges me over$100 in unnecessary insurance, I get pissed off. 3) When I call dollar rental and get an auto message telling me their hours and I am calling well within those hours, I get pissed. 4) The car I had shook when driving over 60mph2.0 Poor
Apr 2021
Pros:
didnt like anything about it. overbooked so I wasted my time looking for the location, then going to find out that there wasnt any availability and nothing was offered as an alternative. I was left stranded without any other option till the next day when It was already too lateCons:
didnt like anything about it. overbooked so I wasted my time looking for the location, then going to find out that there wasnt any availability and nothing was offered as an alternative. I was left stranded without any other option till the next day when It was already too late6.0 Okay
Apr 2021
Pros:
The actual people I dealt with in person were very nice and helpful. The car was very nice and clean.Cons:
The customer service is the worst thing I've ever experienced. We broke down at 9:30pm one night and were on the phone with their ‘emergency’ roadside assistance for over 45 minutes and no one ever answered the phone. It was the worst experience.4 locations in Los Angeles
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3.9 Poor
Jul 2021
5.9 Fair
Jun 2021
2.0 Poor
May 2021
Cons:
N/A2.0 Poor
May 2021
Pros:
Waited in line 3 hours before I was able to get my car, then was given a car with no keys and it took another hour to get a replacementCons:
Just about everything4.0 Mediocre
May 2021
Cons:
They didn’t explain the charges and “upgraded” me to a car that cost double what I reserved with hidden charges. When I asked if any other less expensive vehicles were available the agent just said no. I was too tired and hungry to look somewhere else.4.0 Mediocre
May 2021
Pros:
Pick up was a nightmare. Super long line to pick up. 1.5 hours. Check in staff kept going on breaks. Very unorganized and took way too long. Drop off was a breeze.Cons:
Quicker pick ups. Stop harassing to get insurance.9 locations in Los Angeles
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2.0 Poor
Jun 2021
Pros:
NOTHING.Cons:
HORRIBLE!! Took 1:30mins to get the wrong car, despite booking a specific car and calling 2 days to confirm my order. Also, got charged $1200 for a security deposit that was mentioned to be only a $300 temporary hold. (They charged me $300 for the car they gave me and then an additional $900 for a car that was more expensive that was available but I did not rent, so got charged extra for less) 10/10 bad experience BEWARE AND GO TO ENTERPRISE!!!10.0 Wonderful
Jun 2021
Pros:
Check in was speedy as far as car rentals go!4.0 Mediocre
May 2021
Cons:
There was a 2 hour wait to get the car. On drop off we were overcharged by $50.10.0 Wonderful
May 2021
Pros:
Although there were lines of passengers whi had just arrived from LAX, the staff was always courteous, hard working, and concentrated. Drop off was too easy6.0 Okay
May 2021
Pros:
The staff was friendly and thorough. Cars were clean and in good condition.Cons:
Having accurate information on how to get to the rental car location. Also, having someone to answer the phone when questions arose, as we had many.2.0 Poor
May 2021
Pros:
Cars were cleanCons:
Very difficult commute from the airport to the car rental company13 locations in Los Angeles
Locations in Los Angeles
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2.0 Poor
Oct 2022
2.0 Poor
Oct 2022
8.0 Very good
Oct 2022
2.0 Poor
Oct 2022
4.0 Mediocre
Oct 2022
10.0 Wonderful
Oct 2022
One location in Los Angeles
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10.0 Wonderful
Jun 2020
Pros:
Nice car rentals3.6 Poor
Apr 2019
Cons:
We reserved a car, specifying no insurance. When we were told to sign, we were not asked or told that the sales person had us signed to have insurance, adding to the cost. We were in a hurry, through we had a membership, but there was no express checkout line. We were charged more, dishonest!2.0 Poor
Apr 2019
Cons:
Cancelled reservation without telling me due to my delayed flight. Terrible customer service.8.0 Very good
Mar 2019
Pros:
friendly staff, very easy drop off, good selection of carsCons:
The Facility might be modernized some but it is an older building. It just looks a little run down. The cars have a lot of miles on them but are in good shape.2.0 Poor
Feb 2019
Cons:
High late fees Very slow transportation shuttle8.4 Very good
Feb 2019
Pros:
Everything was pretty convenient. Great price for a good car. No one hassled me about add-ons, etc, airport shuttle was quick, pre-paid gas price was actually pretty good, fairly nice people.One location in Los Angeles