Cons: No car available upon arrival.
Pros: There was no car. There was no reservation at all. Avis Manila doesn’t have any available car and there was no registered reservation. I need my money/refund. I even bought insurance but there was no car
Cons: I think this system was a rip off. You rely on kayak to book your car for you but what do you do if there is no car. In reality, I was told by Avis Manila that there was no reservation at all.
Cons: If they actually had a car for me. They set it up with another company that basically took advanage of me. Turned into a lot more money.
Cons: When I approached the counter they told me i need to make the reservation 5 days before, but why your website didn’t give us any notifications? Then we had our worst experience in PH ever, thank you for your poor service
Vehicle was unable at time on reservation
Cons: Agent required that 2-3 days advance notice despite instant confirmation through international website.
Never was able to get a car
Cons: I arrived at the rental counter and they informed me no cars. Then they said they had a car, but it would cost me in cash twice as much as what i had booked. After waiting for 2 hours fro them to honor the reservation I left. Kayak should not take reservations when the local providers are unable to connect with the reservations taken.
Will never use Kayak or Avis...
Cons: Confirmed reservation... Arrived at pickup spot, couldn't find me a car - cancelled my CONFIRMED reservation.... Kayak was no where to be found as the booking agent.... VERY VERY POOR...
Cons: Well there should be helpful guide to areas to drive stick or automatic. Hilly terrain like Baguio is one of them.
Pros: Car was clean
Cons: They dont have the car on the pick up location. And no shuttle to get the rental.
Cons: After a 24 hour long flight you simply want your rental car. Well; Avis didn't approve our European driver license! they would only accept US and Filipino driver licenses. There was NOTHING listed about this on the web site. When we deal with them two people was waiting next to us and they told me that they knew it would happen as Avis don't accept foreign driver licenses but they could rent us a car.....well thanks but the car ended up being twice the price. Simply don't rent with Avis in Manila!
Car not available
Pros: No car available when I came to pick up the car. Guy said "no car available". Communications end.
Cons: Save me money,lol
Cons: Rental office workers:
They should approach people coming in..they just talking to each other and watching customers .they need a lot more of costumer service training.
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Avis in Manila.
Avis has 3 rental locations in Manila. Take a look at our Avis rental location map to find the best rental cars near you.