Book Allied car rentals

Jul 8 — Jul 15
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Fri 7/8
Fri 7/15
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Allied customer reviews

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2.0 Bad
Pros:Nothing. That place is by far the worst place ever!
Cons:They are extremely rude. They don't care what you have to say or your concerns. I called to double check to make sure I was going to only have to pay the price online and they said yes we got there and they came up with all these fees we had to pay which ended up being 100 dollars more than I was told. We had to wait over an hour and a half to even get a car even though our reservation time was at 9am and we didn't get a car until almost 1pm! When we went to drop off the car we had to wait an extremely long time for a shuttle to get to the airport which is 8 minutes away and we actually missed our flight. This place is a rip off and you should not have them on your site because it is truly a scam and makes me not want to use your site and just got through an actual car rental place.
2.8 Bad
Cons:Arrived to the airport and was pick up from Allied 45 minutes later, it took another 45minutes to an hour to rent the car, they only had one employee doing the rentals, picking up the customers and doing the drop off. this is not acceptable to me, December is a busy time they should have a few more employees working at this time. Thought that the drop off was going to be better but it wasn't same guy working all by himself. I'm not blaming the employee the manager at that branch is not doing his job.
2.4 Bad
Cons:I booked the car via Kayak and it included paying a small deposit then paying the balance on site. When I arrived they did not deduct the deposit saying that was not their policy. If they don't accept it, why was I charged. They clearly don't have enough staff to handle the service. They don't run through all the information. I am concerned about the security of my credit card information since they make copies, even after putting an additional $250 hold on my card. When I returned the car I had to wait 15min for them to sign off on it, again only one person checking people out and in. They were only running one shuttle and multiple people were waiting...I almost missed my flight. I asked to speak to a supervisor but they never came out to talk to me. Horrible service and not worth it. They advertise low prices but you get substandard service so it is worth paying a little more to go somewhere else. Avoid Allied at all costs in PR.
2.0 Bad
Pros:Horrendous experience for all renters!
Cons:No shuttle, no answer to calls, abandoned many families at airport with no notice, no cars, took a taxi to rental lot, waited 3 hours for a dangerous, damaged, and dirty vehicle to be returned so we could get to our condo, no employees upon return with a line of confused renters out the door. Stay away!!
4.8 Mediocre
Cons:I made the reservation thru Kayak, when I got there the price for the rental was literally the double...they actually charge me $30.00 for a $1.75 toll charge. They won't explain all the extra charges unless you ask or at the end of rental. Big surprises!! Will never rent again or recommend!!
3.6 Poor
Pros:I got a nicer car than what i originally rented but only because they couldnt get anything done right from the start.
Cons:I arrived at 805am for an 8am car reservation. Nightmare begins. The place was still closed. The guy showed up at 815. They had no cars in the lot. He had to drive me over to their other rental location in order to even get a car. They appologized for the hassle, they end up giving me a full size car for the same price; tell me to drop it off at the original place and that i can turn it in a little later at no extra charge. Next day i go to the original rental location to turn in my car. And when i close out the contract they charge me 10$ for drop off at other location..and 20$ for a late drop off as well. Since it is sunday, the person that takes care of this issue isnt working. So i proceed to call everyday for 4 days to try to sort this issue. On the 4th day i finally get in contact with Sandra. She tells me no problem and that she'll put a 30$ refund on my credit card. Its been a week later and ive yet to receive any refund. When i reserved my car through kayak i was under the impression that this was going to cost me 13$ for a day. There were 30$ in hidden fees. And on top of that the 30$ for late and drop off charges that i wasnt supposed to be charged. I will NEVER rent from Allied again.
2.0 Bad
Cons:the guy at the counter didn't even want to look at me, he gave off the impression that he didn't want to be there and that he was doing me a favor by servicing me. Very abrupt and mechanical, will never use allied again.
2.0 Bad
Cons:Not professional and devious. Took over 1 hour 15 minutes to pick up slightly damaged car (we were in hurry so we took it but had them note the damage and we took picture). Took over 1 hr and 30 minutes to return. They tried to make us pay for damage - first $500 then $300. They were all over the place w what they tried to charge us even after they finally took off for damage. Good thing we had picture and we had email w original quote of what it sould cost. Still ended up costing more than original quote but you are so exasperated and exhausted and late that you end up giving in. Other employees walk around while one person very slowly handles everyone in line. Never ever again will use Allied.
7.6 Good
Pros:Friendly and clean van.. We unfortunately booked the Grand caravan 3 days prior to busy holiday week.
Cons:1. 45 minute shuttle delay from San Juan airport. ("Sorry, drivers on break") 2. Full charge including $250 deposit before return of car then a recharge of lower fee minus deposit without any proof of future 10-14 cancellation and return of funds. Annoyedbtonjave to call Amex to dispute charge. 3. Minimal staffing. Fairly long wait for paperwork. (35 minutes- for one customer ahead of us. It appears staff must defend the vague, unusual company policies. (again, compared to Budget, Avis, and Enteprise. 4. Annoyed with $15 extra charge for being 20 minutes late for return.
2.0 Bad
Pros:We waited over one hour in line for Allied to tell us that they had no cars left for rental despite having reservations. They also assured us that as cars were returned, we would be contacted. They never called us once in seven days. We left many messages. None of the other rental places had availability due to the holiday. We were forced to use taxis to go everywhere. It was a horrible experience as it was near impossible to get a ride home at night. We had to walk home on NEw Years eve which took over an hour. The only time we actually connected with Allied they showed no remorse and even said they couldn't make any promises re getting us our rental.

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Where can I find Allied car rentals?


Marina West Center Suite104



+1 787 455 7350

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Top tips for renting a car from Allied

  • 25% of our users found rental cars from Allied for ₱77 or less
  • Compact rental cars from Allied are around 61% cheaper than other car types, on average.

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