Pros:This ended up being much better than I expected. I had read a few reviews, and was a little apprehensive after seeing some of the complaints. But, as I wouldn't need shuttling to/from the airport (which several of the reviewers panned), I gave AVR a try. The car was great, reliable, clean, and comfortable. The terms were fair. Between picking up and dropping off I talked to four different staff members at one time or another. One (a youngster) was a bit on the sober side, but they were all well-informed and helpful.
Cons:The company was in the process of moving locations, so when I returned my van to the office, the directions and signage could have been better. But that was on the very first day, so hopefully it's remedied by now. Also, after picking up the car, I noticed a price-related discrepancy on the contract compared to what they had told me verbally. But upon return, the verbal quote was used without me even mentioning anything.