|Top route||Kuala Lumpur Intl to Singapore Changi|
|Top airport||Singapore Changi|
Alaska airlines cancelled my flight 5 times from LAX to Las Vegas. Instead of getting home today, I have to wait 10 hours here at LAX for a flight home. My Father passed away on 12/16/22 and I’ve been in the Philippines. This delay was very unexpected and stressful. I will NOT be booking on Alaska Air OR kayak again. I have learned my lesson to book with the airlines directly. A 20 hour flight has taken 2 days. I’m NOT HAPPY!!!!
I liked crew and impressed with their service, for entertainment, especially for Indians , need more movies.
Singapore airport is not traveller/transit friendly. Too much walking to board trains to terminals, poor directions and too much checking at security even for transit passengers by rude security personnel. Different lines for security by flight causing long ques. Airline was fine.
i am very up set because pay expensive Singapore airline ticket from JFK airport to Ho Chi Minh city airport ( with 2 hours layover at Changi Airport). But some how Singapore airline made me layover at Changi for 7 hours. I came to to the airport on time( at 5’50 am) but i cant take the flight to Ho Chi Minh city at 9’59 Am. I think with this mistake Singapore airline need to make up (free upgrade for my flight back to To JFK)
The crew was great. I believe that as a tall man, there should be more leg room on international flights. I was very cramped.
Food was not good, very distasteful. Boarding experience was bad too. I had one carry-on and one personal item (laptop bag) I was asked to check-in the carry-on, on the grounds that only one piece was allowed. Was this a recent change? None of the emails I received from kayak or Singapore air, mentioned this. It was quite a hassle to unpack at the airport, remove my second laptop from the carry-on and check in the bag. Will never fly singapore air again.
I’m judging Singapore Air on what they used to be, which was a top airline. And BTW, I fly a lot! Their planes back then had more room and their service was impeccable. That was then, this is now. Their planes are unbearably cramped, which is criminal on 16 hour flights such as our last one from Singapore to LA. This of course is true of most airlines now, and should be criminalized. Their crew cares more about enforcing idiotic airline rules like armrests down for takeoff like it matters, or in the case of flying into Singapore, mask rules in spite of the fact that your sitting on top of another person in economy, than it does serving you like they used to. On boarding they took my water I bought after security in the airport so I was thirsty the whole trip and they came for drinks 2 times in 16 hours. So for what I used to rate as the best airline in the world, I’d now say is mediocre and should take lessons from Emirates.
Absolutely hopeless. Singapore Airlines butchered our tickets by changing the connecting flight from Darwin to Changi to a day earlier and refused to rebook the tickets or change the date of the actual flight as we booked it through Kayak. Singapore Airlines blamed it on Kayak. We booked in May, they changed the flight in September and after lots of back and forth the money was refunded. We then booked through a competitor airline at double the initial cost. Totally ripped off and $7000 out of pocket.
Managing the complete itinerary end to end is important. The tie-up domestic flights are not worth the money. Also Singapore Airlines missed by baggage somewhere at Singapore and the system doesn't allow me to file a missing/delayed baggage. Overall no one is owning up the missing baggage issue and I have not received any help. Very upset with the way whole travel has been handled.
Lounge food. In flight food.
Just like mybother review. This bad rating is for kayak. Never again.
What a irony. Kayak didn't help me out rescheduling my original flight and now asking for feed back for the itinerary which I could never use due to their agents inability to rebook my flight. Rating is for kayak and their super bad service. I had to book entire flight with another agent by paying more amount than my original ticket. This experience with kayak is terrible and will never book again through kayak. Super negative rating for kayak service and their treatment of customer. Never again.
The bathroom is disgustingly dirty! Poo stain here and there!
We booked our flight to Manila via SQ 918 on Dec 21 last July. The flight was supposed to leave at 7:10PM but left at around 1AM which meant an 8 hour stopover in Singapore. All flights at least in December left at this time and we were never informed of the change in schedule. We learned that Singapore Airlines in notorious for changing schedules without informing their passengers. We will never ride Singapore Airlines again.
Food wasn't very good.
Could not reserve a seat in advance
Kayak, the Singapore airline website and the checkin desk did not inform us of the requirements for entry to Singapore. This caused lost time as well as frustration
My checked in luggage never made it to the connecting flight, and I had to wait for 2 hours after arrival in Melbourne for the luggage only to learn that it was never on the flight. There was no communication that my baggage was not loaded on the connecting flight.
My checked in luggage was left behind on the connecting flight and I had to spend about 2 hours on waiting for it on arrival, only later to learn it was never on the flight.
Best inflight service ever
The plane was very, very crowded. Seats were too close together. Couldn't get out to the aisle. Could not understand the announcements. We received a meal, but the other two people in our party did not get served anything. No snacks, no water, no meal. We were told when we purchased our tickets that a meal was included. My meal was good food. I had the pasta and it was very tasty.
Experiences after boarding was great! Only disappointing thing was I was told that I have to pick up my luggages once arriving in Singapore and recheck in with Malaysian Airlines. I Think the in experience ground staff does not really know how it work. Once arrived in Singapore I check with travel counter in terminal one and they were able to make it happen by transferring my luggages to Malaysian Airlines and also issue the boarding pass.
There was not enough wheelchairs assistance in the Singapore Airport. Passengers were asked to follow (by walking) or wait for next slot instead of getting actual wheelchair, since they had less resources. It’s airline’s responsibility to arrange that service for each passengers who ever requested for that service.
Considering this is the longest flight in the world, the flagship flight for Singapore Airlines, and the price paid, it failed to deliver in PremEco. Side note- Early Check-In at Changi Jewel to bag drop hours early is not allowed for SIN > USA. Strike 1. Previous issues with SA's website prevented us from booking the preferred seat in the front row with more legroom. All attempts to contact SA customer support were ignored or incredibly delayed until the seat was booked by someone else. Strike 2 and 3. Boarding area isn't too special. Announcements for boarding were poor. Anyone not in 1st or Business class is definitely made to feel like the lowest. Take off was almost 1am, but they decided to serve one of two meals right afterwards while everyone went to sleep. Strike 4. Meager efforts to offer food or beverage (let alone alcohol) the rest of the 17 hours. Strike 5 Food was average, but below expectations for (again) the flagship flight / longest in world. Powder egg omelet/potatoes or chicken/fries Crew was back in my face to remove my food 4 minutes after they'd served it, since the crew couldn't wait to disappear for hours at a time. Strike 6. Not friendly, not looking to serve passengers paying top $ but quite ready to act superior to tell you what they can't do, can't serve and quick to use degrading tones to tell you to sit down, buckle up. Example 1: Would I like something to drink? Yes, do you have hot tea? We have English breakfast tea. Do you have other flavors? No. Stunning. Example 2: Captain turns on seatbelt sign due to turbulence, attendants go to the back galley and start talking. Turbulence ends, captain turns off seatbelt sign. I get up and walk to the toilets. Attendant, still seated talking to another attendant, turns to me and says "you need to sit down." Me: "no sir, the seatbelt sign got turned off, and I'm hear to use the bathroom. Pay attention and do your job". Wifi is only for upper class or KrisFlyer members. Guess what, I am... but when I enter my info, it fails to connect. Strike 7 (by the way, it isn't high-speed internet anyway Strike 8). 4 whole channels of live TV, sad Strike 9. Movie selection is average. When you're stuck in a tube for 18 hours, it needs to be spectacular, Strike 10. No personal air control, and when sitting on tarmac, there is no air... so guess what, in Singapore it gets hot and humid really fast. Strike 11. PremEco seat was one of the best I've used, so I slept longer than most flights. That was a good thing in itself, but also because it allowed me to skip more of the unpleastantness when awake. For high-priced tick, on a flagship flight of a highly-rated airlines, this was a well-rounded 17hr letdown. But arrived ontime at least.
Singapore Airlines offers direct flights to 77 cities in 34 different countries. Singapore, Kuala Lumpur, and Melbourne are the most popular cities covered by Singapore Airlines.
Singapore Airlines concentrates most of its flight operations in Singapore.
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