Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Pros: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Cons: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"
Pros: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Cons: "For a premium economy service, it was really good."
Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Cons: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pros: "Nice and attentive crew"
Cons: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Assistance to getting into gate and my flight since it’s my first time flying.
Pros: "The plane was good, comfortable, service excellent! Business lounge at Singapore airport is excellent!"
Pros: "Seat was great!"
Cons: "Long flight this good to offer drinks and snacks between meals"
Cons: "Conduct an organized boarding procedure instead of just allowing anyone to board without making any prior announcements."
Pros: "This time I didn’t have to go into the corral till close to boarding I still can’t believe you cannot bring bottles of water from vendors to bring on the plane if it was allowed I wouldn’t have to keep calling the crew to bring water.. after second request the crew knew I wanted water... flight late"
Cons: "Allow bottled water on the plane ... or at least sealed bottled water!!"
Pros: "Ground staff and flight attendants service"
Cons: "Install seatback IFE or at least provide WiFi to access streaming content/movies/music/e-zines"
Pros: "Crew was great and so was entertainment"
Cons: "Communication on flight delays/ cancellations. Left our hotel room early to go to sleep in the airport for 8 hours because there was no information emailed out to inform us of a 6.5 hour delay"
Pros: "The seats are cramped. Need more leg room"
Cons: "It only there is somewhere I could rest my foot, then it would have been an enjoyable flight."
Cons: "To check out baggage it was very long try to make it short"
Pros: "Truly friendly, service minded and happy cabin crew."
Cons: "A bit messy for the boarding but partly as unruly passengers"
Pros: "Crew were good."
Cons: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Pros: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Pros: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Pros: "Good price. Was on time, seats were comfortable, helpful staff"
Cons: "No use of headphones 30 minutes before take off and arrival"
Cons: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Pros: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Cons: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Cons: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Pros: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Pros: "Affordable biz class"
Cons: "Really poor food and flight was delayed 2 hours both ways"
Pros: "Nothing to like"
Cons: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Flight was delayed for almost 30 minutea, I had difficulties to catch up the connecting flight. Bit due to tje well organized Singapore airport I was able to make it
Was denied early boarding for a hot seat row 1C. I asked gate attendant why I couldn’t I board as I paid extra for that seat and it’s privileges that come from purchasing it. and she said no that Cebu Pacific does not allow it. When I boarded plane finally I had nowhere to put my bag as the seats behind me had taken my overhead area. The flight attendant said that the gate attendant was wrong. I fly a lot in the philippines and to Japan and now I have no choice but to fly with Air Asia. At least they board with zones and allow rows 1-3 to board early.
I was rebook by the other airpott because of the delayed flight
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
Cons: "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
Cons: "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
Pros: "The boarding and landing was okay."
Cons: "Crew don’t engage well. Plane smells like poop the whole time."
Pros: "The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight."
Pros: "All the crew were super pleasant and friendly despite attending to very rude European passengers."
Cons: "Keep up the excellent work!"
Cons: "Boarding in Sanya was awful. Long queue. Immigration terrible. Queue to get inside the airport. Bus to airplane"
Pros: "They did not serve my food , please look into it as seriously."
Pros: "Nothing. They charge me my carry on for half the price I bought the ticket."
Pros: "They didn’t weigh my carry-on at check-in. Boarding was rear-to-front. Toilets were clean."
Cons: "Seat pitch quite narrow."
Cons: "Boarding was delayed and the flight overall was delayed. Before we boarded, everyone's bags were unnecessarily searched (why is that necessary when we went through security already?)."
Pros: "Crew was polite and helpful. Trip was very short so for entertainment and food there was no need of it."
Pros: "You can technically backpack the Far East using jetstar There are some destinations I never heard of."
Cons: "Last row space and seats are torturous. Good thing I could move my seat."
Cons: "The staff are very rude and not helpful at all. They cancelled my flight just because i did not book the ticket out of the philippines."
Pros: "The check in process took over an hour as evidently my payment for extra baggage was "pending" which made no sense - I had to wait at the check-in counter and then go into back room to talk w a supervisor who told me I needed to pay more for my baggage - It was a ridiculous process and was over an hour - makes me think the budget price not worth it for such a bad process"
Cons: "Extremely small leg space. I’m 5’2” and I could barely move. No inflight service, not even drinks. No future booking with Jetstar for me."