Not too clear about the Covid-19 requirements. I ended up rebooking my flight. Vancouver Canada -connecting flight , staff aren’t helpful. Customer service sucks. Won’t fly Philippine Airlines again.
Pros: "Crew was extremely nice and helpful"
Cons: "Ancient 777 seating"
Pros: "Ahead of departure time"
Cons: "Snacks and should have inflight"
Pros: "The type of plane 330"
Cons: "Its not cold inside."
Pros: "On time, early"
Pros: "The crew most of all!"
Cons: "Transfer process from Terminal 1 to Terminal 2 in MNL."
Cons: "Better aircraft"
Pros: "They did not crash the airplane."
Cons: "Treat their customers with respect. Filipinos are soooo stupid, the words customer service do nit exist in the Philippines"
Pros: "Excellent crew. Comfortable seat."
Cons: "No entertainment system but who cares on a 1 hour flight."
Cons: "Food on time"
Pros: "Crew attitude"
Cons: "Onboard WiFi with streaming IFE service or install seatback IFE systems. On-time departure."
Pros: "Super long delays at each leg"
Pros: "Crew are good"
Cons: "They like to change frequently the hours and connections are a disaster!!! If you are changing or doing connections , make sure You use the airline company and better buying from them directly"
Pros: "Courteous and efficient check in counter staff and inflight crew."
Cons: "Barely edible inflight snack"
Pros: "Crew were courteous and efficient."
Cons: "No IFE and wifi inflight. Snacks served was very poor quality."
Cons: "Pillows for business class as seat posture hurts the lower back. Needs improvement on loading priority luggages as mine came out together with the economy passengers."
Pros: "The steward and stewardess were very nice."
Cons: "The plane was late, making a long day much longer. Worse still, I waited another 30 minutes for the luggage, making it almost 2 hours later before I got to the hotel."
Pros: "On time. Good service"
Cons: "More leg room"
Pros: "i like d plane used. its 330 wd new biz class lie flat seats."
Pros: "Check in counter ground staff was very helpful"
Cons: "Boarding gates have too many flights assigned to it making waiting area very crowded. Toilets are too far. Flight attendants could be more helpful to passengers with infants and small children."
Cons: "Smooth flight and friendly crews."
Pros: "The flight was underbooked so I had a row to myself. That always makes a happy flight."
Pros: "All good. New plane, pleasant staff, on timr"
Cons: "Flight was dalyed 1h. We were heading to siargao but went back to cebu!!!! Lost 2 h for no reason!! Thats unacceptable! Now we have paid a room in siargao for nothing. Cant skip siargao cause our next flight is from there!!!! I hate you"
Pros: "Flight took off early landed early"
Cons: "The seats obviously and the nead trolley dolly was quite rude she spoke about me to another passenger like i wasnt tgere"
Cons: "Flight was 1 1/2 hours late, then bag pickup and extra security for transfer to LAX flight is confusing and multiple lineups."
Pros: "Very good and confortable flight."
Cons: "Nothing to refer."
Pros: "The ground stewardess assisted me in boarding my flight since the boarding gate was almost close"
Pros: "Everything was on time and quick all"
Cons: "All went well"
Pros: "Fast boarding and very nice staff."
Cons: "Seats were hard to recline"
Cons: "Put us on separate seat...we should seating close"
Pros: "PAL express from LAX to Manila had accommodation for their passangers"
Cons: "I could not connect to WiFi even though it was free."
Pros: "The boarding was on time and it was a smooth landing."
Pros: "Trip was awesome, as per my nephews they enjoyed every bit of it, it was their first trip abroad"
Cons: "They liked everything, they gave a high rating.. perfect 10"
Cons: "It was the shortest flight time I've ever had from cebu going back to LA"
Pros: "the crew and food were both good."
Cons: "too much much delay , the were delay at every stop over"
Pros: "I like the level of professionalism compared to Cebu Pacific."
Cons: "Except for one woman crew on my CGY-CEB flight, I don't like her. I tried my best to get that seat even with the very slow internet connection, and here comes that row was under repair. I asked her to give me the same window seat and not back row. She seems to ignore my request. Although I got the free seat on Exit Row, I feel bad how she ignores me. Overall, Philippine Airlines is still far better than Cebu Pacific."
Pros: "Their website would not let us manage our booking, ie. change seats or pay for additional luggage. Thus incurring larger fees at airport. Customer Service at airport was worthless and condescending at best!"
Pros: "Overall flight and crew service were excellent"
Cons: "I wasn't able to enjoy the entertainment due to poor wifi connection"
Pros: "Drink and snack service on a short flight. Great flight crew and comfortable plane."
Cons: "Our flight was delayed"
Pros: "They gave extra fried chicken, in addition to the meals on the plane"
Cons: "The flight was 3 hours late and they made no accommodations for that fact. I had to rely on my wits the kindness of my connecting Airline and my ability to run across 5 terminals to make it. They did not even give me the correct time as to when their flight was scheduled to arrive. They were off by an hour"
Pros: "Crew was very polite and helpful. Food was enjoyable."
Cons: "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."
Pros: "The smooth take off and landing made me felt safe to fly."
Pros: "Quickest flight available"
Cons: "Philippine Airlines food is bland and very soggy"
Cons: "Flight attendant pay more attention and nicer to foreigners than filipino passengers."
Pros: "it was nice flying with philippine airlines , just the laid over was very long , 8 hrs.."
Cons: "They left my luggage behind. But I got it back the next day on the first flight out at no expense. The flight was slightly delayed - no fault to PAL, just a couple of super-late passengers."
Pros: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Cons: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Pros: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Cons: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Pros: "Enjoyed buying extended leg room"
Cons: "Water should be a standard on a 4 hour flight"
Cons: "All ok"
Pros: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Cons: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Pros: "Crew were good."
Cons: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Pros: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Cons: "Allow us to upgrade class"
Pros: "Crew were kindly"
Cons: "Seats can be more comfortable"
Pros: "Can't complain"
Cons: "Cheaper? :) !"
Cons: "Music or movie will be good."
Pros: "I hope never to fly Scoot again."
Cons: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Cons: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Pros: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Pros: "Good price. Was on time, seats were comfortable, helpful staff"
Cons: "No use of headphones 30 minutes before take off and arrival"
Pros: "Everything worked"
Cons: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Pros: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
Cons: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
Pros: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Cons: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Cons: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Pros: "On time."
Cons: "Journey / organisation"
Pros: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Cons: "Boarding process Delayed flight"
Pros: "comfortable seat"
Cons: "No TV on plane"
Pros: "very nice while Landed and take off."
Cons: "We did not order any foods. No suggestion."
Pros: "Affordable biz class"
Cons: "Really poor food and flight was delayed 2 hours both ways"
Pros: "previous flight arrived a bit late but captain did his best to make up the time"
Cons: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Pros: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Pros: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Cons: "Delay in delivering baggage"
Cons: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Cons: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Pros: "They were very professional, polite and helpful"
Pros: "QUIET ZONE"
Cons: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Cons: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
Pros: "Early alert that flight was going to be 5 hours late."
Cons: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Pros: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Pros: "It was all great. Paid extra for the quiet area. Worth it"
Pros: "Nothing other than punctuality."
Cons: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Cons: "Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself."
Pros: "It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?"
Cons: "An hour and half delayed without prior notice. So i had to wait at the gate."
Pros: "Great. Not only on time but landed ahead of schedule"
Stewardesses weren't very friendly
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
Cons: "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
Pros: "The boarding and landing was okay."
Cons: "Crew don’t engage well. Plane smells like poop the whole time."
Pros: "The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight."
Cons: "Seats that recline and quieter announcements especially the game"
Pros: "All the crew were super pleasant and friendly despite attending to very rude European passengers."
Cons: "Keep up the excellent work!"
Pros: "Nothing.the cebu pacific employee told me that my flight was changed from 12pm to 6pm when I checked in but I did not have any notification. He said that he can get me in, in an earliest flight they have and only to find out that the flight they he wanted me in is my flight and ask money."
Cons: "Screen employees and make sure they don’t deceive people."
Cons: "The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete.."
Pros: "Exiting the aircraft."
Cons: "Stop charging passengers for water."
Cons: "Cebu Pacific has to be the worst airline I have ever flown with. Boarding alone was so disorganized. People were trampling each other. The flight times changed twice. I lost over $200.00 with no refund. Said I could get credit. Yeah, like I would ever fly with them, again."
Cons: "Improve on the congestion of DVO"
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "All is helpful"
Cons: "Make the plane clean..."
Pros: "Price and convenient"
Cons: "Service and flight comfort"
Pros: "check in went smoothly and boarding was orderly. The flight departed on time and arrived in Singapore on schedule.The flight deck kept us well informed and the cabin crew were very helpful, willing and able to keep the passengers happy."
Pros: "Did not like the flight at all."
Cons: "5 1/2 hour flight- not even water was offered. Better explanation of baggage allowances. I got a shock of paying an extra $962 U SD . We were coming from international flight and did not have to pay for baggage’s . Had I been informed of baggage cost I would have selected a different carrier."
Pros: "Host clearly and ver friendly helped me."
Cons: "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."
Pros: "Staff was helpful pre boarding"
Cons: "There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!"
Cons: "customer service"
Cons: "I had the fattish person next to me who had most of his body in my seat."
Pros: "Nice new equipment A321 and FA always nice"
Cons: "Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous"
Pros: "No thing at all"
Cons: "Seats very small food disgusting ,they don't offer you any thing on board"
Pros: "I was sleepless getting on the flight, so I slept most of the way. I didn’t buy the in-flight food since I wasn’t hungry."
Pros: "When we got to Manila, it was raining so bad. We had to get off the plane onto a bus. They handed us an umbrella to keep dry from the deluge. It was much needed, under the circumstances."
Cons: "It was almost 3 hours delayed."
Pros: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Cons: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"
Pros: "The flight was faster than the arrival time"
Cons: "Delayed flight. Ofcourse"
Pros: "So delayed!"
Cons: "Delayed flight"
Cons: "More than 1 hr. delayed flyt"
Pros: "Cebu pacific is one of airlines who prescribe to a pay as you go additude. Be prepared to pay for everything after you pay for your ticket 7kg carry on max limits pay for the food you may or may not eat, and if you get cold easily bring warm clothes. No joke this was the coldest airplane I have ever been on in my 15 years of travel, so cold in fact that upon taking off you can hear the ice crystals breaking loose and traveling through the air system. I am going to say that the plane was in good condition and the flight attendants and pilot crew seem to be well trained as well as very polite."
Pros: "They are very accommodating ."
Cons: "They are not on time. They are always late like other plane."
Cons: "No food, no check in luggage but extra fee, no movies, no , no blanket."
Pros: "On board Staff was great. Made everyone as comfortable as possible."
Cons: "Agent misquoted me overweight baggage charge by half. The service agent that had to break the news to me was horrified. I paid as much for the bag as the original flight. Seats were very tight. ( I am 6'1") Next time I will fly a regular airline for the same price that I spent. Pay for bag. Pay for insurance pay for food and drink on an international flight. So wrong."
Pros: "Very efficient!i was very happy with whole flight!"
Pros: "Thank you for the great services."
Pros: "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
Pros: "They're ok as long as you aren't taking along extra baggage!"
Cons: "We had to wait an extra half hour for about half a dozen late passengers. Seems if they are that late the plane should have left."
Pros: "Not much"
Cons: "Disorganised handling of passengers"
Pros: "Check in staff were very helpful"
Cons: "Plane was 2 hours late -airline seemed to be totally disorganised"
Pros: "The entire process was a breeze"
Pros: "Staff were friendly"
Cons: "It's a budget airline so don't expect complimentary food or drinks. You get what you pay for."
Cons: "Our flight was 1 hr late!"
Cons: "The gate on our boarding pass initially indicated E4 and it was changed to E2 without any notification. The gate was not manned by any airline staff and only the assigned gate had bathrooms. Basically, you have to hold your bodily functions in the general waiting area at the Jakarta airport. Flight was supposed to depart at 12:30pm and a gate change was announced at midnight. We had to move to another part of the terminal, Gate D6 I believe and had to go through security check again. Another badly managed budget airline."
Pros: "Nice and friendly crew and on-time arrival and departure - big difference from my past cebu pacific experiences where flight attendants were unprofessional, mean/impatient to older and foreign passengers, and delays were always expected."
Pros: "very affordable fares"
Pros: "Seats were comfortable. Boarding process was easy."
Cons: "Wish they offered drinks, or food for purchase something. Wasn’t offered anything at all."
Cons: "Boarding in Sanya was awful. Long queue. Immigration terrible. Queue to get inside the airport. Bus to airplane"
Pros: "They did not serve my food , please look into it as seriously."
Pros: "Lady crew were ok."
Cons: "Needed to really pay attention when the pilot & crew speak so as to understand their English"
Pros: "Nothing. They charge me my carry on for half the price I bought the ticket."
Pros: "They didn’t weigh my carry-on at check-in. Boarding was rear-to-front. Toilets were clean."
Cons: "Seat pitch quite narrow."
Cons: "Boarding was delayed and the flight overall was delayed. Before we boarded, everyone's bags were unnecessarily searched (why is that necessary when we went through security already?)."
Pros: "The hospitality of the crew ."
Cons: "More entertainment ."
Pros: "Crew was polite and helpful. Trip was very short so for entertainment and food there was no need of it."
Pros: "You can technically backpack the Far East using jetstar There are some destinations I never heard of."
Cons: "Last row space and seats are torturous. Good thing I could move my seat."
Pros: "The check in process took over an hour as evidently my payment for extra baggage was "pending" which made no sense - I had to wait at the check-in counter and then go into back room to talk w a supervisor who told me I needed to pay more for my baggage - It was a ridiculous process and was over an hour - makes me think the budget price not worth it for such a bad process"
Cons: "Extremely small leg space. I’m 5’2” and I could barely move. No inflight service, not even drinks. No future booking with Jetstar for me."
Cons: "Load from the back, but let the people in the back load the bins in the front with their bags."
Cons: "I made a mistake by booking the incorrect time for my flight - within five minutes I tried to rectify this. I could not get any assistance from Kayak (will never use their service again) so I called Jetstar. I had to pay a premium to change my flight. Air Asia allows 24 hours to change or cancel a ticket for free and will be using their service in the future. Jetstar gave me a small voucher but I am not flying to any of their locations in the next six months so it is useless. will not use service in the future."
Cons: "Their website didn't work when I tried to pay in advance for the baggage and seat assignment. I tried more than 20 times, from two devices, two browsers from my laptop, with two different credit cards, wasting huge amounts of time. Then they had the nerve to still charge the offline service charge for paying at the airport despite my clear description of all the time and effort I had spent on their miserable website. And they only accepted cash which required an extra ATM trip."
Pros: "On time, polite staff."
Cons: "Undermanned check-in staff, unorganized boarding, narrow seats, no entertainment, absolutely no complimentary food nor beverages (not even some water to compensate for air conditioning). All this in an international 6-hour flight. Yes, it’s low-cost. Still, it’s up to us, customers, to decide what’s acceptable and make companies adapt."
Cons: "You have to be consistent in your rule implementation because sometimes you dont even care about the handcarry bag. Just for a kilo of excess baggage you demand to pay for a the minimum upgrade. It is better to book major airline then since if you add all the must buy, the price is at par with them."
Pros: "On time, better service, smile and friendly hostess. We can order hot meals in flight."
Cons: "It is oK with budget flight, we do not compare with premium flight like Singapore airline with higher ticket price."
Pros: "Airfare very reasonable but there are so many hidden fees if one is a first timer using Jetstar."
Cons: "Not ordering meal in advance water cost that much not included in the meal."
Cons: "For some odd reason 3 our of 4 of party received food, but for the fourth person they said we didn't book a meal with the ticket. We bought all the tickets together and saw no place when booking regarding meal service. It wasn't devastating, just odd. Weird check-in process in Vietnam. Wasn't very organized."
Cons: "Delayed because of too many planes on the tarmac, no updates whatsoever to give a sense of time and ability to make it to my connecting flight. DIRTY, tray table smeared with food sauces."
Pros: "staff was friendly"
Cons: "I did not like the fact jetstar did not includ checked baggage for an international flight. i ended up having to pay about 55usd more. moreover no food no drink. i will never fly international with them again. after all i could of flew with some of the best airlines for the price i ended up paying."
Cons: "Called customer service during check in for luggage issues but they were not helpful"
Cons: "Jetstar representative told us very rudely at Bali airport that we can leave tha baggage at the airport if we do not want to pay the "at airport baggage fee". Worst airline experience in my40 years of flying internationally."
Cons: "Having known about the delay a day before, the cabin attendant claimed he delay was caused by a late arrival and a sequence of delays. Which seems unlikely and more like they have just rescheduled the flights."
Cons: "It is a no frill airline ,however they even change your for water"
Pros: "It got me there."
Cons: "The carry on weigh of 70kg is total for both carry-ons. If you exceed that they will insist you check a bag and th fee was 50% of the total ticket. I've carried this same luggage all over the world and carried it on every time. It's not unusually heavy and fits easily in the overhead. This experience put Jetstar in the 'avoid' category for me."
Pros: "I liked that the flight was on time, more or less"
Cons: "International flight charges for luggage; not stated at time of booking and therefore got overcharged at the check-in counter."
Pros: "Crew were very nice"
Cons: "The coffee was bad"
Pros: "Boarding and in flight crew were fine"
Cons: "The check in and baggage policies are so bad that the lady at the service desk said she would not fly her own airline. Our connecting flight was late so we went to the ticket counter to try to rebook and found it abandoned. At 45 minutes before departure they leave. They charged us full fare to rebook including the baggage fees. I realize that I agreed that my ticket was not refundable. However there is no reason that the bag fees are not credited for the next flight. And if they are not at the service desk they should allow you to rebook for the normal rebooking fee and not charge full price to reschedule"
Pros: "Thank you for understanding our panic when we had been dropped off at the wrong terminal."
Cons: "Small, no water or small snack."
Pros: "Food was OK."
Cons: "Seats were tight, even for a budget airline."
Pros: "The staff was charming."
Cons: "Four dollar water is outrageous."
Pros: "The plane was clean and seemed relatively new. The staff were friendly and courteous."
Cons: "The bag check agent was very friendly and enthusiastic about informing me that checked bags were not included in the very reasonable ticket cost, and that I would have to pay an additional $220 USD to get my bags onboard. Needless to say I would have never booked this flight if I had known that."
Cons: "When we bought the tickets. It does not include the bags"
Pros: "Affordable ticket price, comfortable seating space"
Cons: "I broke up with my fiancée and had to cancel the trip. I got zero money back. I spoke to customer service more than a month before and they did nothing."
Cons: "Some seats are left with food crumbs. The reading materials in front of the passenger is not pleasant to look at."
Pros: "Yikes it's a LCC above all LCCs."
Cons: "wanted to charge 900% more than the ticket cost for overweight baggage, ridiculous"
Pros: "Jet Star Asia is the Asian version of Southwest . Efficient , on time and all we needed !"
Pros: "bAGAGE FEES ARE NOT LISTED ON kYACK AND IT'S RIDICULOUS. TOTALLY CHANGES THE PRICE OF THE FLIGHT AND SHOULD BE NOTED BEFORE PURCHASING NOT AFTER PURCHASING"
Cons: "No coffee without paying"
Pros: "it was on time crew are very nice."
Cons: "there no entertainment system, everything is charged even water bottle. some airlines give small water bottle."
Cons: "Every time I’ve used AirAsia it’s been delayed. Instead of being apologetic they’re always smug about how I can take a different airline. So I did!! Never fly with this airline again. Poor service poor flight planning and poor attitude. Shame on you AirAsia."
Cons: "Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music."
Pros: "On time and efficient"
Pros: "We were upgraded to first class."
Cons: "Our flight was delayed 31 minutes. So far, I’ve never departed on time with this airline. I will take responsibility for not prepaying for my check in luggage, but really, $154.00 for 3 suitcases on a 1 hour flight? It’s kinda sad."
Cons: "Free snacks and drinks"
Cons: "CUSTOMER SERVICE"
Cons: "I’ve been to over 15 airports in the last month and Since when does the airport have a terminal fee of $17 And they made us check in our bag for $60 per person, I’ve been on many budget airlines before and they never made us do this, never flying with AirAsia again."
Cons: "The flight is delayed and they never notified us we stayed in the airport for almost 1:30 minutes delayed."
Pros: "Crew at the front desk helped"
Cons: "Maybe more flights"
Pros: "Very friendly - free water & snack."
Pros: "Clean plane Nice team Great job"
Cons: "Four hour delay, stuck on board the plane with nothing to drink."
Pros: "Price was OK, perfect timing, kind staff."
Cons: "Flight was delayed (as most of Air Asia flights)"
Cons: "Seats space small"
Pros: "That we made it in one piece"
Cons: "That the flight was almost 2 hours delayed"
Cons: "Two hours late Poor communication about gate, timing with broken plane"
Pros: "It was just ok"
Cons: "If you almost 180cm and 95 kilos the leg room just not very comftable in economy seats. That why I say just ok for short flight. Then departing Hong Kong 2 trains and a bus to plane once inside airport crazy to find if not expirenced traveler"
Pros: "I guess sometimes it's cheaper than other airlines"
Cons: "There are always delays"
Pros: "Not much"
Cons: "We were delayed for 2 hours and we were not offered anything while waiting. Staff were not very helpful"
Cons: "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"
Cons: "This has worse delays than any airlines I've tried."
Cons: "No space for luggage due to lack of enforcement of one carry on policy. Seats are way too close and they lean back, knee was in the seat in front the whole flight. Plane is old and landing was hard."
Cons: "Flight was delayed due to no fault of Air Asia, however, the passengers were not being informed of said delays, that many passengers started to flock to the boarding gate thinking the flight is about to board. Resulting to people standing around, due to lack of seats in the boarding area and making people who were probably happily seated at the other parts of the airport lose their seats as they anticipated boarding. I found out about the delay through my Kayak App and it took a long while before Air Asia made announcements. The flight was delayed about 3 hours."
Cons: "got transferred to KLO due to airport closure, delays"
Pros: "We arrived safe & sound"
Cons: "The flight was cancelled on the way there and on the way back without any notifications. On the way there, I had to run through the airport to catch an earlier flight. On the way back, I waited 4 hrs to catch a later flight. Air Asia did not compensate for my valuable extra time wasted but in addition charged a $30 USD bag fee each time. I will never fly with Air Asia again and will advise friends and family to avoid Air Asia."
Pros: "It was wonderful I bought another round ticket for my wife I be there next year and use you again"
Cons: "Having to pay luggage check in"
Pros: "Making it from one point to the other was the only thing that went well."
Cons: "I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline."
Cons: "Seats are very poor. Leg room very poor. I am average size and my knees were touching the front seat. They did not provide even a glass of water that you had to buy. You had to buy food and soft drinks and even then the quality of food was poor. A Terrible airline."
Pros: "I was with my girl"
Cons: "Flight delayed,then when we boarded the plane,we waited to lift off for 1 hour and 15 minutes.Other than that everything else was convenient."
Cons: "Seating leg room service delays customer service"
Pros: "Much better than cebupacific. More flights to more places please so I never have to fly cebupacific again."
Cons: "I checked in online. No checked bags. Went straight through security. Departure screen not working AGAIN. No company logo identifying Air Asia at gate. Asked employees at 3 other airlines and security. All of them told me they couldn't or wouldn't help. Had to crisscross the terminal for 90 minutes trying to find any sign of where AA was flying from. Inexcusable."
Pros: "I didn't like anything about this year like it was always two to three hours late of ways and the seats were being cramped"
Cons: "I hated this Airline it was the worst Airline ever flown in my life I will never ever fly them again"
Cons: "4 delays. Total of 9 hours stuck in the airport waiting. Seats were old/dirty looking."
Cons: "The flight was delayed twice adding up to a five hour delay. The crew gave no reason , no apology, complete lack of communication was astounding. When i mentioned it to other travel agents they all said the same thing, Air Asia is always delayed, i was told to use other airlines. Indeed, while awaiting my flight to Manilla I saw 2 Philippines Air flights depart on time. One of my fellow travellers had given themselves7 hours between flights and missed their flight to Dubai because of the delay."
Pros: "I'd like my money I spent on a hotel back"
Cons: "Multiple delays of my flight cost me a full day at Boracay (not just on paradise island, but also the money spent on hotel for that day). Flight was pushed back 8 hours, so didn't end up getting to Boracay til 1AM. THANKS AIR ASIA"
Cons: "Does not leave on time."
Pros: "Check-in online process was easy. Price was good. Staff was very helpful at the counter. Aircraft was very clean."
Cons: "The terminal bathrooms were awful in Aquino airport, not the airline's fault. Was so hard to board with 2 small kids amongst all the people rushing onto the plane. Would be better to have us board first or last. No free peanuts or water, I guess something only American companies do. No entertainment."
Pros: "The price the price the price"
Cons: "You get what you pay for."
Pros: "Not really anything good to say"
Cons: "Terminal 4 is old and hard to get to if you are transferring from an international flight"
Pros: "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
Cons: "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
Pros: "Tube boarding and deplaning"
Cons: "Walking ; not even a bus?"
Pros: "Left early, arrived early"
Cons: "Both flights delayed!"
Cons: "Late but that's expected"
Pros: "nothing. bad experience, no help from the ground empoyee .. i will not reccommend this airline to anybody.."
Cons: "Your flights are either late or rescheduled."
Cons: "Delayed flights. no compensation for customers that had to pay more for hotels Bec of their delays. no considerations"