Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
Pros: "the Crew as always on ANA flights is amazing"
Pros: "Crew service is good!"
Cons: "The seat is really cramp and tight!!"
Pros: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Pros: "Flight attendants were amazing and so service oriented!"
Pros: "Speeding of departure after boarding"
Cons: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Cons: "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
Cons: "Food was really unpleasant and entertainment all out of date movies"
Cons: "Seat cushion could have been softer"
Pros: "The crew was very friendly and attentive. They look after the customers."
Cons: "I can't think of anything that could have been better."
Pros: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Cons: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Pros: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Pros: "Everything was just perfect"
Pros: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Cons: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
Pros: "Service, Cleanliness and Overall Quality"
Cons: "Seats could be better"
Cons: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Pros: "crew from the check in to airplane very good"
Pros: "Shortest duration"
Pros: "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
Pros: "The plane wasn't that full so I had a lot of space."
Cons: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Cons: "late again and hot in the cabin. sat on the runway for a while again"
Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Pros: "The staff was so friendly, attentive, helpful and pleasant!"
Cons: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Cons: "Food was ok and limited entertainment"
Pros: "Was a smooth flight, good flight crew. Tasty food too"
Pros: "Excellent food. Very nice service."
Pros: "Food and entertainment is great."
Cons: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Pros: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Pros: "I feel like home"
Cons: "The crew smail"
Pros: "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
Cons: "Nothing really."
Pros: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Pros: "Generally the fligt was wonderful."
Cons: "Of course I had a correct USB cable for i ad, I can not chage it."
Pros: "The ANA stuff at Chicago airport is nice and helpful"
Cons: "My mom has to stay seated "90 degree" the whole time from Tokyo to Chicago (NH12). The seat is broken and she cannot adjust it to a comfortable position"
Pros: "The food on board was great! Crew members were friendly!"
Pros: "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
Pros: "Cabin crew was fine, nice smooth flight."
Cons: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Pros: "very comfy, great ground handling crew"
Pros: "Newplane, excerlent crews"
Pros: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Pros: "on time, great service on flight"
Pros: "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
Pros: "Great service and good food"
Cons: "Nothing felt like they were glad to have me onboard."
Pros: "Whenever given the choice, I choose United flights operated by ANA over thiose operated by United because the ANA planes are generally newer, cleaner, have far superior on board entertainment (important for 12 hour flights) food is better and crew is more responsive/ solicitous."
Pros: "It was clean and nice"
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Pros: "All good"
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Pros: "Crew very helpful. Seat was very good, food excellent."
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Pros: "Amazing crew, very nice and helpful."
Pros: "crew was pushing , no time in an rush all the time"
Cons: "service level"
Pros: "Cabin crew was amazing!"
Cons: "Food was mediocre and we've had better on Singapore Airlines before."
Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"
Pros: "Crew was amazing"
Cons: "I recomended yo my friend"
Cons: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Cons: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Cons: "Food could have been better."
Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Cons: "Poor service."
Pros: "Everything was good"
Cons: "No complaints"
Cons: "Some staff not courteous which surprised me"
Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Pros: "Modern Aircraft , good seat ,Crew friendliness"
Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"
Pros: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Pros: "Food and good service"
Pros: "everything are okey"
Pros: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Cons: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Pros: "Crew was nice"
Cons: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Pros: "Sound sleep"
Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Pros: "Good service and entertainment."
Cons: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Pros: "Vegeterian breakfast was good thou ."
Cons: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Pros: "No fuss flight but lacking that something extra"
Pros: "Good service"
Cons: "spicy chicken too spicy!"
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Cons: "cramped uncomfortable seats freezing cold"
Pros: "On time. Attentive crew."
Cons: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Pros: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Pros: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Cons: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Pros: "Attention to customer service and needs"
Cons: "Couldn't use my own headphones to watch movies"
Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Cons: "the gates the time intervals and the connections..."
Pros: "Singapore is #1 in my books. So glad I could get on their airline. The flight was super. The economy cabin was really nice and comfortable. I especially liked all the adapter plug outlets to power my equipment. I just can’t say enough good things about the cabin crew. The Stewardess were very attractive in their uniforms and make-up, not like the old maids United and American has. The cabin crew were extremely helpful and nice. The service was impeccable. The meals were actually pretty good. Course all the alcoholic drinks available was nice. A person could get wiped out pretty easy if not drink responsibly. But not a good idea to drink much cause of the aftereffects after the flight."
Cons: "The headset ear plugs left a lot to be desired. I need to bring my own good set to enjoy the vast selection of music and shows available. My number 1 complaint was the outside row seat armrests would not move up. This makes getting out of the seat into the isle much more difficult than it has to be. Why does it have to be stationary?"
Pros: "Excellent service by SingaporeAirlines. Nothing more to ask for... everything was very good."
Cons: "the food I pre-ordered wasn't available in one of the meals (premium economy class)"
Pros: "All the service."
Cons: "more organized boarding"
Pros: "All services are simply best."
Cons: "If you can add more Indian food, that will be better."
Pros: "I love Emirates airlines and I only registered once for diabedics food I always get it ,the service always consistent but could be better ,aiming for excellence"
Cons: "I think staff could do better ,I think Emirates should aim for excellence I think they still need more efforts to reach excellence ,for me Emirates is number one airline world wide"
Pros: "I would like to see you distribute toothbrush kits in economy class, even if you do not consider 7-8 hour legs as long haul flights"
Cons: "there were no toothbrush kits given out in economy class"
Pros: "Crew was good, flight was on time."
Cons: "They could have given the amenities, which I think they forgot"
Pros: "Leg room is spacious."
Cons: "Overall good.."
Pros: "The crew was efficient"
Cons: "Live news broadcast"
Pros: "Great and helpful see ice. Food is good as well. One of the few airlines where flying 24 hours (over 2 legs) is bearable."
Cons: "Takes a long time to board and de board the plane, which almost made me miss my connection at Dubai."
Cons: "Cairo airport: Personnel have no manners. Rude, disdainful security staff who bark at passenges as if everyone is a criminal. Must be related to the Egyptian mindset. Dubai airport: Endless taxiing from aircraft to terminals, endless shuttle rides between terminals. You feel like a rat scuttling through underground tunnels and dismal byways through a wateland of darkness to be spat out at ugly, uninviting entrances somewhere in the bowels of Dubai International. No signs, no knowledgeable personnel to explain anything to you. No attempt at making travelers feel comfortable, no attempt at making the surroundings look pleasant. Must be the culture. The flight itself has wonderful staff, but the airport makes me not want to fly Emirates again!"
Cons: "Other Crew woman"
Pros: "Comfortable seating"
Cons: "No problems"
Pros: "The other services was okey"
Cons: "The checking in at the airport terrible"
Pros: "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."
Pros: "Entertainment and great inflight staff service."
Cons: "Food needs a bit more innovation."
Pros: "Crew is friendly, flight was smooth and timely."
Cons: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Pros: "The staff was very helpful in many ways."
Cons: "The seats that I booked online were not available when I checked in for the flight."
Pros: "The cabin’s atmosphere was great, food was on time i think and food and drinks were overflowing and tasted great."
Cons: "My LCD screen had a problem as i noticed that it was just mine that was having this blurring part like every 5 minutes so it was disrupting my concentration on the movie."
Pros: "The cabin crew are helpful. the in-flight entertainment is superb."
Cons: "The selection of food, the seat is uncomfortable"
Pros: "Staff is very good. Always smile on face."
Pros: "More space"
Cons: "Services must be improved as far as hospitality is. Concern"
Pros: "Service and food"
Cons: "My husband had his backpack and a carry on when we checked in at JFK. He was not allowed. From Dubai to Manila, we saw a lot of passengers who had two or more carry on’s. The floors at Dubai airport are dirty."
Pros: "Quick boarding, on time, nice amenities near the gate."
Cons: "The menu had a vegetarian and a chicken option, but when the trolley came around, they only had vegetarian options. We were in the fourth or fifth row from the front (in Economy), so it's surprising if they ran out of the chicken option that early."
Pros: "Nothing. It was worst."
Cons: "They bother me with my duty free gifts. You have to make some solutions"
Pros: "I was very pleased with the service and customer care the airlines displayed."
Pros: "Service from staff"
Cons: "Disembarking for passengers needing wheelchair was prolonged and cumbersome; As a result,my one suitcase was lost by another passenger picking up my bag and I ended up spending 3 extra hours at the airport completing formalities!"
Pros: "Sorry...pushed a button the it disappeared. Will try again... As always, returning home from an international two week trip is always thrilling but exhausting. The hours of travel seem slow. My half table of Advil PM worked wonders though. Gracious service, always willing to help myself and those seated around me. Clean bathroom facilities. Overall, I'm thrilled to be home safely."
Cons: "I picked slimly through my food. Nothing seemed too appetizing. The entertainment options were a bit difficult to navigate. Choices were a bit limited as well for a long flight."
Pros: "Attention to detail all the way"
Pros: "Layout of plane is very convenient , bathroom acessable, no crowding in isles. Love the dining cards & choice of meals, and the comfort features ( blankets , pillows , toiletry bag) The entertainment center is also amazing! Perfect for long flights. So many choices & also power usage also great for the passengers on long flights. Also, normally I try not to use the lavatory, they are usually awful, but these make the most of their space, warm water, nice soap,colognes,seat liners."
Cons: "Apparently, operational issues in Athens, no information of why we had to go to an additional security at the gate, including a litmus test, go through our bags again & a light pat down! They also wanted us to board separately, which made my travel partner even more anxious than she already was!"
Cons: "From Dubai to London was very cold in the plane"
Cons: "service, staff. had night mare"
Cons: "Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors."
Pros: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
Cons: "Flight attendants were rude on the Washington to Dubai flight"
Pros: "This two legged journey on Emirates was my first experience with this airline and the impression was an excellent one. Entebbe - Dubai - JFK went smoothly and comfortably."
Pros: "Everything was just fine just wish they can come up with a better name than economy class"
Pros: "Food, entertainment system, the air bus A380 was superb , cleanliness and crew was attentive."
Pros: "Just the check in"
Cons: "was travelling with a 1 yr old. And it was really difficult. She was a bit sick. At one point she vomited and there was an attendant near us and granted that it was time for take off and no one can be standing up but after that she didn't even offered anything to clean up or ask us if everything is alright and she even had the look of disgust on her face while she was sitting down. All throughout the duration of the flight no one go for the extra mile to assist me as I was alone with a toddler. I have to ask for the bassinet 3x and it took them a long time. No one gave us the toddler meal which I ordered previously. I thought emirates was a better airline than qatar airways but I was gravely mistaken. Even China southern can do better than that. Horrible."
Cons: "I pre-selected the Asian Veg Meal but they were out and I didn't get any meal because of that."
They literally discriminate the families flying with children. We had five tickets and they did let us carry only two cabin bags though the bags weighed only less than 10 lbs. very rude. They asked us to put all laptops together in one bag and check in rest of them at the gate in dallas. They asked us to check in one more bag at the gate in doha for our connection because the cabin bag with laptops is heavy. We were family of 5, traveled with one cabin bag to our final destination. I have been using qatar since 2014. Won’t fly with them again.
Would have been good if we left on time. I understand that some delays cannot be helped but there was also a delay of my flight going home to Manila. These delays made me worry about whether or not I will make it to my connecting flight or do I have to just keep running again?
I liked the aircraft crew the most. Foods could have been better with more options and snack for kids available.
The only thing that really bothered me was an obnoxiously loud and annoying child sitting next to her father, who had headsets on and made no attempt to discipline the child. I thought maybe the staff should have said something to him in a polite manner
The bathroom is not that good.. dirty.. the sink is not properly draining.. (all bathrooms - all flights- back&forth) . There was no toilet paper seat either going to DC. Crew is not picking up trays/trash right away. Once, we even brought our tray in the back. Food should be mix of western& middle east. middle east food is a bit too much for some passengers- too smelly, spicy,— The crew are nice though. Very helpful and friendly.
Wheel chair arrangements was not unorganized & poorly executed at Doha Airport
My plane tix did not come with lounge access
They did not let my uncle fly
Cons: "Qatar airways didn’t let me board the plane despite of all the requirements. Never flying again with them"
Pros: "Enjoyed the flight. Great friendly crew. Both flights CMB to DOHA and DOHA-DFW were nice and clean. Food was great!"
Pros: "There are very friendly"
Cons: "Just continue the better services"
Pros: "Food was ok"
Cons: "There should be someone to guide for connecting flights"
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Pros: "Flight was uneventful, left on time. Chocolate cake was delicious."
Cons: "I would have liked rear and forward camera live feed to show actual flight"
Cons: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Pros: "The crew very good and helpful"
Cons: "The crew are well organised"
Pros: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Cons: "I can't think of anything to make it better."
Pros: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
Cons: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
Pros: "Good service and a modern airplane"
Cons: "The check in at JFK, too chaotic"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Foods were great."
Cons: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Pros: "The cabin crew was fantastic and made the experience very positive."
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Pros: "The food and flight staff were good"
Pros: "Boarding was great as well as comfort and crew. the flight was ok"
Cons: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("
Pros: "Food was excellent and the crew updated us through out the flight"
Cons: "That fee for overweight was excessive"
Pros: "Entertainment is very good"
Cons: "boarding hall was very small, food was below average for Qatar Airways"
Pros: "On business class, so service was extraordinary"
Pros: "5 star service"
Cons: "no wifi"
Cons: "Same no in flight wifi"
Pros: "Flight attendants are ok"
Cons: "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"
Pros: "Foods, crew are accomodating and all sevice facility are very good"
Cons: "Just update the movies regularly"
Pros: "The Crew The food"
Cons: "Transiting. Made to stay in the airport for over 8hours after a 9hr 35mins flight. I was not happy about it. I hope that, on the return journey, when transiting time would be over 10hours, i would be lodged in a hotel. Thank you."
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Pros: "Leg room was relatively better than the Doha to Atlanta leg."
Cons: "No goodie bags this time"
Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Cons: "Main course is not enough"
Pros: "Staff is always friendly and helpful, easy to communicate with Great movie options The 13.5 hr plane had very few passengers so I was given an entire row of 3 seats to myself Food is generally good -- Haagen-Dazs ice cream was a plus!"
Cons: "Second flight boarded an hour late, though it was never listed as delayed (a bit confusing) 4 hour plane had very little leg space"
Pros: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Cons: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Pros: "Let's just say there was nothing I didn't like"
Cons: "I have no comment"
Pros: "The plane number one is very good but the onther one to cairo is good not like the first"
Pros: "Friendly staff not delayed excellent safe travel"
Pros: "food was good"
Cons: "all my flights were delayed"
Pros: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Pros: "Todo estuvo prfecto"
Cons: "La comida no es nada del otro mundo"
Efficient like all the other flights with them. An outstanding budget airline!
Pros: "They were very attentive and proactive."
Pros: "All was fine !"
Cons: "All was perfect."
Pros: "Size of the seats, space"
Cons: "Older plane, mediocre service and food. And two screaming babies two rows ahead."
Pros: "Absolutely nothing"
Cons: "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better"
Pros: "Seat not comfortable but it was an airbus so that’s normal."
Cons: "Entertainment was unusable picture sounds skipping all over!"
Cons: "Flight was delayed 1 1/2 hours for tire change. Stuff happens."
Pros: "Best flight of my life. The put every airline to shame. I wish they did flight service to denver! I booked our next vacation with them today!"
Cons: "Seats recline too much making difficult to get in or out because of the seat in front of you"
Cons: "Better food choices. Better entertainment options."
Pros: "Professional crew"
Cons: "Not enough leg room"
Cons: "Flight 30 minutes late"
Pros: "Food & entertainment are okay like the usual."
Cons: "Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear."
Pros: "Comfortable seats, good entertainment options"
Cons: "Board royal silk/biz class first because so they can store their bags first and not have to fight with passengers from exonomy trying to pass them at same time. Very annoying and slows down everyone boarding."
Cons: "More friendly crew"
Pros: "I like respect that worker in airplane did it"
Cons: "Food and price"
Cons: "What i did not like most is the temperature inside the plane but am glad the airline provided blanket to warm our body."
Cons: "Delay and the staff not so friendly (flight attend) Halal food have to provide"
Pros: "Means of transportation in Bangkok is well organized and very accessible."
Pros: "Everything was excellent."
Cons: "No problems!!!"
Pros: "Overall experience Staff"
Cons: "Eating time on tarmac Entertainment is oldish"
Cons: "Old useless aircrafts"
Cons: "I was assured of Bulk head ffom BKk to ZRH . Howrver in Manila they told to ask for Thai Reptentative. The head of Boarding crew told before the flight they would ask for a volunteer to exchange seat. They never did A German speaking Thai Disablef persons are not in Bulkhead. I am partially deaf.all the bulk head sits were given to Thai. The food were unpalatable.The worst I had.No tooth brushes no snacks in between. I will never fly this horrible airlines."
Pros: "The food was better than the last time."
Pros: "For such a short 1 hour flight, they managed to feed an A330 plane load of people - pretty impressive feat considering that US carriers don’t even bother to give complimentary hot food on a cross country flight. The color scheme didn’t hurt either. The FA’s were very accommodating and so pleasant."
Pros: "Same as above, nice staff and an amazing plane."
Cons: "Late departing, no gate, waiting, immigration jammed. Overall very bad."
Pros: "Friendly staff."
Cons: "Seat is too narrow and the recline is not ergonomically designed, i.e., uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
Cons: "Right from how rude the flight attendants are to how the ground staff can forget of something as basic as informing passengers that their flight has been delayed by 6 hours. Furthermore, the no one from the ground personnel to the flight crew have any answers to why passengers upon boarding their flight are kept waiting for an hour on the plane before actual take-off. While on flight, flight attendants initially refused to serve us food stating that we should've ordered in advance. This was NOT mentioned during booking & clearly stated that food would be served as complimentary as per any International flight. I've been flying international for the past 10 years & have never come across such an incompetent lot. This was our honeymoon trip to Thailand & we 'Thank' Thai Airways for ruining it. Will never ever make the mistake of flying with them. And will make sure our friends & family do the same."
Pros: "On time and service"
Cons: "Quite a bit odd for food from dhaka"
Pros: "Whole experience was excellent"
Pros: "The cabin crew was helpful and excellent service. The food was exceptionally good."
Pros: "I was given a seat with more leg room. The check in counter staff in Bangkok took the time to offer a suggestion of adequate seating."
Cons: "The seat was a middle seat. Prefer an aisle seat. Crowded flight; no choice available to change to an aisle seat. PTV was old and difficult to set up. The seat next to me PTV was damaged. A sign clearly determine that. Perhaps a review of inventory functions would have improved that passengers experience."
Pros: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Cons: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
Pros: "on flight entertainment made the long flight easier to deal with"
Cons: "nothing everything was perfect"
Pros: "Thai (similar to ANA) provides its customers with REAL customer service while flying with them."
Pros: "On time"
Pros: "Not much. First time flying Thai Airways long haul business class...lots of room for improvement"
Cons: "The headphone connection was poor. Announcements could not be heard, crackling noise was constant. Food was tasteless, service was poor and infrequent"
Pros: "Spacious leg room when seat is in an upright position"
Cons: "Headphone connection was bad. Crackling sound was constant...at times lost sound completely."
Cons: "Backpacks do not fit under the seat infront of you."
Pros: "Flight overall was pretty good. Flight crew were very helpful!"
Cons: "Need to have new movies. What they have on board are movies that dates back years ago and I have seen already!"
Pros: "Foo was good and staff were very helpful."
Cons: "Movies needs to be updated and new , not dating back decades past!"
Cons: "Due to visa not being final I wasn't allowed on flight. I would appreciate any assistance with getting refund. Thanks"
Cons: "Seat cushion is hard and not comfortable"
Pros: "They maintained darkness inside the cabin, thus I could relax well."
Cons: "Food was not good, also they served dinner at 5 pm which was very early for me. I had late lunch at 1:30 and was not expecting dinner at 5 pm. I did not feel hungry and so refused the meal. Unfortunately they served only a cup cake later in the evening. It was a 6 hour flight, thus a small cup cake late in the evening did not suffice."
Pros: "did not like anything"
Cons: "the economy was very tight & crammed - worse than a low cost airline. the entertainment screens were very old and had poor resolution, the food was of very poor quality."
Pros: "World class airline. Everything are world class. Worth to pay for this airline"