Airport lounge for business class is too crowded and not comfortable. Poor foods and facilities. Boarding was delayed. A lot of coughing people in the flight even in the business class, which indicated poor screening and health risks.
Food quality and serving frequency was poor. Travel kit was not provided. Flight was very bumpy. Overall, not a good experience.
Wouldn’t let us check our stroller and car seat at the gate
There’s a reason SIN is on of the BEST airline in the world.
Pros: "The crew was excellent."
Cons: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pros: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Cons: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Cons: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Pros: "Big plane, excellent entertainment on seat, excellent food, nice crews."
Cons: "Passengers with children & elderlies should be boarded first for priority, for strict implementation."
Pros: "The snacks, staffs and the seat were amazing. Garuda never fail me."
Pros: "The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!"
Pros: "Comfortable seat and very welcoming crew. It was an hour and half flight and received a delicious snack, water and personal entertainment."
Pros: "The crew was super nice and I felt comfortable during the 6h flight"
Pros: "On time"
Cons: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."
Pros: "I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic."
Cons: "The garuda business class lounge at denpasar was disappointing. Food was not fresh."
Pros: "Flight was comfortable enough. Nothing special, but got me safely to my destination. Service was good, plenty of food"
Cons: "Meals were just okay. I flew Cathway last month abd their food was better, plus they gave us hagendaz ice cream which was a major happiness booster."
Pros: "Check in at Perth Airport extremely helpful. Husband has health problems. They offered priority boarding and luggage. Priority was not a priority at all at Denpasar."
Cons: "The plane was very squished up, seating, no leg room and difficult with one aisle to get past other passengers and staff. Toilet very small.."
Pros: "The boarding procedure from CGK T3 is pretty smooth and good!"
Cons: "The food... taste quite weird. It’s a far far cry from the standard of an Indonesian food."
Pros: "Size of the seats, space"
Cons: "Older plane, mediocre service and food. And two screaming babies two rows ahead."
Pros: "Seat not comfortable but it was an airbus so that’s normal."
Cons: "Entertainment was unusable picture sounds skipping all over!"
Pros: "The prompt service of the staff and comfort of the plane."
Cons: "Warm snacks instead of cold pastry."
Cons: "Seats recline too much making difficult to get in or out because of the seat in front of you"
Pros: "Everything was great"
Cons: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
Pros: "Food & entertainment are okay like the usual."
Cons: "Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear."
Cons: "What i did not like most is the temperature inside the plane but am glad the airline provided blanket to warm our body."
Pros: "Foods"
Cons: "Delay and the staff not so friendly (flight attend) Halal food have to provide"
Pros: "Means of transportation in Bangkok is well organized and very accessible."
Pros: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Pros: "Very attentive, friendly and multi-lingual crew. Everything was on time. Food was very good. Excellent."
Cons: "The crew should be friendlier while they deliver their service."
Pros: "The crew on Cathay Pacific is always first class."
Cons: "These particular planes did not have outlets to charge my smartphone. Only USB chargers which didn't work very well."
Pros: "Food choices were great"
Cons: "flight was super bumpy but not the pilot's fault"
Pros: "On this trip being able to sleep huge a huge benefit"
Pros: "Flight was not delayed"
Cons: "Economy seating needs more leg room. Carry on baggage weight is just 15 lbs."
Cons: "The plane couldn’t take off on time. Delayed arrival at HK and our connecting flight didn’t want to wait for us."
Pros: "More leg room"
Cons: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Pros: "I always flew Cathy ...... since then .....the snack are always noodle and no other alternative ......."
Cons: "may be some bread .... cookies ....... chips ...... and fruit"
Cons: "Unhealthy meals and snacks.,unappetizing,used plastics. Not enough bathroom supplies for international flight. Landed in JFK instead of newark"
For a long-haul flight, the crew did a very good job of keeping the lavatories clean and the aisles clear.
My BIG complaint was that my second flight was also delayed. That's very aggravating after traveling for 18 hours already.
Lovely service and excellent food and entertainment! I couldn’t have been more happy flying with air China
Pros: "Premium economy that is the best we’ve had . Better amenities, food, service than any other airline we’ve tried"
Cons: "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
Cons: "Wish there were more English instructions spoken. It was mostly Thai and Chinese."
Cons: "Need to change date. They won’t allow it without a $600 charge. This is ridiculous and btw it’s 2 days away so why are u asking me about a flight I haven’t even taken."
Pros: "Food was slightly better than the previous flight."
Cons: "Same lousy headphones. My seat had a led rest that made it harder to get in and out, and wasnt usable due to the close distance to the seat in front. What was the designer thinking? I missed the drink service if there was one, never saw water going around until right at the end. . ."
Pros: "Great check-in with Weimao, if I remember right. Got through security fairly quickly. Boarding was fine, a long way to the back . . ."
Cons: "The worst earphones I’ve ever used. They fell out at least 100 times while trying to watch Dumbo. There seemed to be reasonably good programming, but I wasn’t going to continue with those earphones. My ears were sore after trying many ways to get them to stay in my ears."
Pros: "The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes."
Cons: "A better movie and music selection."