|Top route||Cebu City Mactan Intl to Manila Ninoy Aquino Intl|
|Top airport||Manila Ninoy Aquino Intl|
They have their funky mileage program that I could not figure out. The boarding instructions was very confusing. The coming and going are going through the same staircase. The staffs are also confused and gave wrong directions
They delayed and cancelled my flight for almost 2 days I missed my flight from California to NY and lost the money involved in that ticket never fly this airline I will never fly with them again!
Like the flight coz non stop to LA but the schedule always late...
My flight was canceled from a Monday to a Tuesday only to find out that there’s no scheduled flight from NY to Manila on Mondays! They shouldn’t be accepting reservations then! The check in was good but boarding was horrible. The departure area was changed without an announcement over the intercomThe boarding was changed from 0050 to 0200Hr and the people on the boarding area looked clueless and impersonal. The flight crew was very helpful and kind which made the trip less stressful.
I always trust PAL pilots. During takeoff there was turbulence because of the cloudy weather and the pilot tried his best to manoeuvre away from the clouds.
At first, my daughter (8 yrs old) and I were not seated together when we checked in online. But then, when we went to the counter at NAIA, it was resolved and our needs were immediately attended.
The Pilot was Good. Better Food will be nice.
the pre boarding docu ments and baggage checked which is 2nd time they checked the baggage took 48 mins for me standing and waiting in line since they already cord off the place to sit down .it was hard on my shoulder with my bag and my backpack
The flight was very good, no problems. Movies and TV to watch. Food was ok. My only criticism is switching flights in Manilla was awful. . I have never seen anything done in such a ridiculous manner.. I came from Singapore with a destination of Hawaii. I am from the USA, so of course I had to go through customs. Can't blame the airline for this, but the Philipines ought to reconsider this process.
The flight was really fine. No on board movies or TV. Food was nothing to brag about, but just ok.
The flight is on time unlike my previous flights/vacations
Didn’t enjoy anything. Manila airport needs to be improved, take a little pride, it’s an International transit terminal. being stuck in a boarding gate for 6hrs and no options made me hate the country of the Philippines and never want to go there even for transit every again. Good luck to the next sucker that gets trapped there in transit
3 times security check and luggage check, too many security checks and wasting time. None of the airport security personal is aware of travel needs and directions. For instance, we were there to transit and no need for Covid verification check point, and I had to explain several times that our final destination want Manila, wasting time and energy.
Entertainment was not appealing. Food was good but limited condiments and options.
Good costumer service.,,,
Unfortunately when I went to check-in they couldn't find me in the system and I wasn't showing a reservation. The Airline crew was great and allowed me to board but I had to wait 30 minutes for them to get approval even though I had my electronic ticket and I had paid for the flight
It's a 3 to 4 hour flight and you don't have an entertainment system???
I had to wait for 20-30 minutes for a flight attendant to come and give my water. I also got spilled water twice by the flight attendant while serving meals. The boarding system was chaotic - the letter system does not work at all. Just go use the number system like most airlines. It's not rocket science. The passengers are blocking the main road leading to other gates with how you guys do it.
My flight was scheduled on July 24th 2022, I went to PAL laoag the day prior to pay for an extra baggage ($165) as a check-in. On the day of the flight, one of the customer representatives in the PAL laoag airport put me on waiting after I had checked in and told me I had to check-in with the immigration due to my overstay...I am a dual citizen of the United states and the Philippines and questioned the staff, after 30 minutes of waiting the staff member said I could go to the terminal and they will call my name to see if I was eligible to take the flight back home...after learning of such nonsense, the staff proceed to tell me that one of my boxes will be held back due to the high flux of cargo being carried by the plane to Manila. At that point I was very upset, what was the point in paying $165 for an extra baggage if the laoag airport was going to hold it back. Today is July 27th and I have been calling PAL for the last three days to pick my luggage up. They had informed me in the PAL airport in laoag that if in case our luggage was held back, our luggage would arrive the next day and a call would come from the Honolulu airport. I have not received a phone call for the past three days and will make a 2nd attempt to pick my luggage up today at the airport. I'm hoping someone can help us here in the Honolulu airport because this experience has been a nightmare. Advise to anyone who is flying from Laoag, Philippines to Honolulu just keep to your 2 free check-in baggage because there is a high possibility that your extra check in will be held back in Laoag and be put in this situation.
Very disorganized while boarding and deboarding. Seats need upgrading. Small overhead compartment. Feels like I’m flying a 90’s plane.
the pre-boarding area in Manila to Vancouver is terrible. Not enough space. I was flying business and the seating that was reserved for this was not monitored therefore no seats available. Upon boarding for business the area was packed with passengers and no separate line for frequent flyers to board therefore we were stuck behind stanchions permitting us to board. We had to crawl or climb over the stanchions in order to board.... WHAT A MESS!! This criticism is not because I was flying as a frequent flyer as there is not this MESS when flying from Vancouver to Manila. Improvements must be made as this sets the impression for the rest of the journey.
I like how the staff are attentive. I don’t like the delays of the flight, the plane seems old and they use only one plane for Hawaii. The seats are not comfortable, legroom is terrible. The pilot/crew are the best.
The leg room was very comfortable.
Uncomfortable seats, incredibly awkward disembarking procedures. All alternatives should be considered before selecting Philippine Airlines
There is a 3 hour delay. I am not sure if this is regarding the weather condition or the passenger patient. Hopefully, I could get at least vouchers because of the inconveniences I’ve been through.
I liked everything especially the food and the good services.
Took off about an hour late Had to sit on airplane tarmac long tims
On board Philippine Airlines flights, cabin baggage should not exceed 115cm. If your hand luggage is bigger, the Philippine Airlines assistance team will most likely ask you to pay extra for checked luggage.
Philippine Airlines offers direct flights to 48 cities in 21 different countries. Manila, Bangkok, and Cebu City are the most popular cities covered by Philippine Airlines.
Philippine Airlines concentrates most of its flight operations in Manila.
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