Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
Delayed flights!!!!! Had to rent a car from JFK and drive home to Syracuse $225! Have to be to work at 5am Monday NOT HAPPY
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
The staff and service of SIngapore Airlines is hard to beat. They are excellent. If they could only figure out their call center fiasco it would be a top airline. Attempting to call SQ is like trying to talk to the dead.
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Pros: "The service was excellent"
Pros: "Great seating"
Cons: "Free internet in long flights"
Pros: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Cons: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Pros: "Crew was friendly. Seafood pasta was good."
Cons: "I wish all airlines have a foot rest."
Cons: "Reservation online"
Pros: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Cons: "I will not buy the air ticket from cheap ticket any more."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."
Pros: "Service was great on both sectors"
Cons: "Premium economy seat is still not comfortable enough in comparison with economy."
Pros: "Friendly staff Good customer service"
Cons: "There was nothing i dislike"
Pros: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Pros: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Cons: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Pros: "The staff is amazing and know what parents of bubs need."
Cons: "The toilets were a little unsanitary."
Pros: "Entertainment ok but not newest, boarding smooth, food ok"
Cons: "Long waiting time for baggage, food not exceptional"
Pros: "The lunch and dinner menu was excellent"
Cons: "more bathrooms."
Cons: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Pros: "Great service."
Cons: "Disinfectant smell."
Pros: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Cons: "Reclining seats tend to make me caustaphonic with the limited space"
Pros: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Cons: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Cons: "I am a vegetarian and they served a chicken piece along with my main course."
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pros: "Not much"
Cons: "Not as good as they were once"
Pros: "Food was ok"
Cons: "Entertainment system are old age and poor quality TFT screen"
Cons: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Pros: "Helpful staff and a comfortable trip. A plus all the way around"
Pros: "Service is very good."
Cons: "Too warm/hot inside the cabin throughout the flight."
Pros: "Best serves ever will fly every time"
Pros: "Liked everything from service to comfort"
Pros: "Nothing specific"
Cons: "No real dramas"
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Pros: "The crew is friendly and helpful"
Cons: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pros: "Main Entree hot"
Cons: "Cold bread; dessert similar sweetened gak"
Pros: "Friendliness of crew"
Pros: "Polite crew took good care of my needs"
Cons: "Food was really bad could do better . Movies were not as current but a good collection."
Pros: "Great price"
Cons: "Food is not good"
Pros: "Excellent crew, efficient processes and overall relaxing"
Cons: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pros: "Everything on time."
Cons: "Nothing really bad one food on return flight not great but ok."
Cons: "Flight was delayed, but other than that, flight was great."
They delayed and cancelled my flight for almost 2 days I missed my flight from California to NY and lost the money involved in that ticket never fly this airline I will never fly with them again!
Cons: "The websites should be improved that allow users to login."
Pros: "Boarding was very quick and organized. Crew was very helpful."
Cons: "787 would be nice...."
Cons: "Food smooth"
Pros: "CREWS WERE FRIENDLY/FOOD WAS GOOD"
Cons: "for a long flight seat could have been a bit bigger."
Cons: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Pros: "The flight was excellent except for the food. They could have fone better."
Pros: "Crew was very nice and helpful"
Cons: "Flight was delayed over an hour. when there was announcement for boarding, they delayed again when everyone was already standing in line. Then they asked us to sit down but there was no seats. it was hot and no aircon. the security process was strict and prisonlike because it was a USA bound flight."
Pros: "Good Crew"
Cons: "Lower their fare"
Pros: "The crew was very nice, and the movie selection was good."
Cons: "We had to wait for additional passengers after boarding and then again after they came in to take off, so waited an additional 2 hours on the plane (it really adds up on 12+ hour flights). Communication about he delay was mediocre, and the website did not have updated flight info for pickup."
Cons: "My first flight was delayed by 2 hours, so I didn’t make it to my connecting flight. The airline put me on the next available flight, but that one got delayed too. As a matter of fact, I’m still sitting on my connecting flight waiting to take off and I boarded an hour ago."
Cons: "Stellar service from check-in especially cabin staff was on point. Thank you PAL"
Pros: "Crew, service, comfort, food extra superb,"
Cons: "Add games on your entertainment, as you have movies for all ages, and have music as well like country song or old favourites would be much appreciated.."
Pros: "New A350 plane with excellent business class and great service, food and the entire James Bond movie collection on the entertainment system..."
Cons: "Left 30 minutes late after the captain said we would have an on-time departure. Terminal 1 at MNL is just aweful!"
Cons: "Seat was uncomfortable and fake leather. Staff were surly."
Pros: "One of the smoothest landings I’ve ever extin my life! The food was excellent- all our children ate from 17 down to 2. We were provided blankets and pillows (which you sometimes can’t get on other airlines). Would fly with them again for sure - great budget airline"
Cons: "We had about a 35 minute wait once on the plane before we could take off. Not sure why it took so long (other than they said we were number 7 for takeoff). Also once we went through airport security and sat around we had to go through security again before getting to our waiting area (or hold area) but we had to throw out our water. Not sure why seeing as we purchased the water in the airport."
Pros: "The plane we use airbus 321"
Cons: "None so far so good , the only downside was we use stair in manila airport not the bridge which is connected to the airport building"
Pros: "Flight started out by being delayed. I thought we would be delayed at least one hour plus. Did a great job delay time was only 30 min. Then everything was seamless. Great job of getting us to our destination on time."
Pros: "Great experuance. Caring staff"
Pros: "The airline is great! The airport is horrible, not enough toliets, no place to sit down to eat. Standup tables is all! Too small for for passing travelers, not enough place to sit!"
Pros: "The best flight crew and customer service was provided."
Cons: "my seat was broken and would not lock in a either upright or reclined position"
Pros: "the bnew a321neo plane. love the new business class seats for its short haul flight"
Pros: "Cabin temperature was good. Staff were excellent!"
Cons: "Landing was rough. Flight delayed for 20mins!"
Pros: "Staff attended well , flight on time, well organised"
Pros: "Price.... $138 USD from HK to Manila at the last minute is fantastic. Also, very helpful ticket counter moved my flight to an earlier one than originally booked, at no extra charge."
Pros: "I was updated ahead of time about the status of my flight."
Pros: "the crew very accomodating.helpful,"
Pros: "I like the direct flight to Vancouver"
Cons: "I checked in early and was given a middle seat. I have back problems and walk with a cane and asked at the check in desk if I could have a window or aisle. I was told no because the flight was completely booked. I arrived three hours early and checked in online so I could get a better seat and they still said no. No one was able to help me. The flight was delayed over an hour and there was no apology. I always fly Philippine Airlines because IV always been really pleased with the service. This past flight makes me question that decision going forward."
Pros: "organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room"
Cons: "Delayed flight and suddenly PAL require each one of us to check in our carry baggage."
Pros: "The ipad loaded with movies and magazines"
Cons: "The food needs improvement"
Pros: "Service by the cabin crew was excellent."
Cons: "Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I"
Pros: "Great staff very nice and enterianment system at each seat was very good."
Pros: "Timely Good Service Smily Crew"
Cons: "Stinky guy sit beside me but overall good"
Pros: "Excellent crews"
Pros: "Enjoyed my round trip flight on Philippine Airlines. It was beyond my expectation. Flight crew were very courteous and friendly. I would fly with this airline again"
Cons: "Cluster of passengers waiting to go through boarding the plane at the gate"
Cons: "there was no separation in the boarding process. General boarding started when announcement that elites can baord already. No blankets, no entertainment"
Pros: "the crew and food were both good."
Cons: "too much much delay , the were delay at every stop over"
Cons: "The fact that u would not let me board without a leaving ticket. I have a wife and daughter there, and also PI ID. I missed my daughter's birthday. I will never forgive that"
Pros: "Budget airlines that flies through Manila."
Cons: "I was not allowed to carry on my guitar, despite it being short enough and there being plenty of room in the overhead bins. I was told that this is the official policy, but there is nothing written on the website about a no carry-on-guitar policy or in the emails for my e-ticket. If I had known, I would have come prepared or flown another airline."
Pros: "Frienly service"
Cons: "Small seatsi big man"
Pros: "Smooth flight."
Cons: "The flight was delayed for hours!! It was so frustrating!"
Pros: "Crew was friendly and professional"
Cons: "Boarding was slow and inefficient as there was no phased boarding by rows. Food was found very wanting. No entertainment."
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
Pros: "Fun crew, smooth flight."
Cons: "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
Pros: "awsome deal awsome flight"
Cons: "nothing great flight."
Pros: "The quiz and prizes given by the service crew onboard"
Cons: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"
Pros: "The boarding was organized"
Cons: "Free snacks?"
Pros: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Cons: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Cons: "Everything else"
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "All is helpful"
Cons: "Make the plane clean..."
Pros: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Cons: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Pros: "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
Cons: "At least a small meal and drinks on a 8.5 hour flight."
Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Cons: "There should be a non-applicable button, since there’s none....I should just pick one star."
Pros: "On time, allowed very early check in up to 4 hours before flight time"
Pros: "Friendly and ready to help crew"
Cons: "No form entertainment whatsoever. Deleted for about 2 hours"
Pros: "At least no gate change or delay..shock shock"
Cons: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."
Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
Cons: "customer service"
Pros: "Friendly crew, quick boarding, landed ahead of schedule!"
Cons: "The cabin temperature was too cold!!"
Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Cons: "My flight reservation couldn’t be found when I tried to check in online so I have to buy another ticket the day of for $400. When I got to the check in counter it turns out I already had a ticket. Kayak and Cebu were very unhelpful."
Pros: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Cons: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"
Cons: "I was placed in a middle seat between a family, even though there was was 5 empty rows of seats. Thought that was annoying, but I moved to my own row and was happy."
Pros: "The seats by the window were large which was nice."
Cons: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."
Cons: "Boarding was a chaotic scramble. Take off was an hour late waiting for runway space. Cheap and disorganised."
Cons: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Cons: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Pros: "Crew was very pleasant"
Cons: "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"
Cons: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
Pros: "The view from the plane was ok. The seats were comfortable."
Cons: "We were the second flight out of Manila, and the plane was 3 hours late. You have to pay for everything on the plane, even water. The terminal had to be 90 degrees."
Pros: "On time. Organized boarding. Roomy seats"
Pros: "Thank you for the great services."
Pros: "While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Cons: "REPEATING THE WORST EVER. While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Pros: "Can't think of anything I liked."
Cons: "Unforeseen luggage charges that were way too expensive. Would not have flown the airline had I realized they charged for luggage on international flights. The charge was about $150, for the same luggage I brought with me for free on two prior international flights that were part of the same trip, on much better airlines for about the same ticket price. I could have tolerated a charge of $50, but I found $150 to be outrageous. Seats were narrow, legs hit the back of the seat in front. No need for such a configuration, since the flight was only 1/3 full. I won't fly Cebu Pacific again. Congratulations, you lost my business."
Pros: "On time"
Cons: "Seats are uncomfortable."
Pros: "The entire process was a breeze"
Pros: "I like it because I arrived in Hong Kong earlier than the time we expect. So well done!"
Pros: "Didnt like anything"
Cons: "Changed the time of my flight twice. But still late."
Pros: "Clean plane nice space"
Cons: "Too much late ! Delay for 45 minutes"
Pros: "Nice and friendly crew and on-time arrival and departure - big difference from my past cebu pacific experiences where flight attendants were unprofessional, mean/impatient to older and foreign passengers, and delays were always expected."
Cons: "Crew were so slow to take food orders. It wasn't free and not everyone wanted to order so I didn't see any other reason."
Cons: "Our flight was delayed by almost an hour and we waited on the tarmac. Terrible service. Terrible flight. Will never fly Cebu by choice."
Clark security personnel are absolutely the worst. I was threatened by their chief of security for asking a question about what is allowed as a carry on.
Cons: "Every time I’ve used AirAsia it’s been delayed. Instead of being apologetic they’re always smug about how I can take a different airline. So I did!! Never fly with this airline again. Poor service poor flight planning and poor attitude. Shame on you AirAsia."
Pros: "Provided good service and snacks."
Cons: "Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music."
Pros: "We were upgraded to first class."
Cons: "Our flight was delayed 31 minutes. So far, I’ve never departed on time with this airline. I will take responsibility for not prepaying for my check in luggage, but really, $154.00 for 3 suitcases on a 1 hour flight? It’s kinda sad."
Cons: "Free snacks and drinks"
Pros: "The crew was excellent and comfort was good."
Cons: "It wasn’t so much AsiaAir as it was the terminal. Terminal 4 in Manila is a mess as far as trying to check in. There isn’t enough room for the amount of flights boarding there."
Cons: "I’ve been to over 15 airports in the last month and Since when does the airport have a terminal fee of $17 And they made us check in our bag for $60 per person, I’ve been on many budget airlines before and they never made us do this, never flying with AirAsia again."
Pros: "The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat."
Cons: "We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see."
Pros: "Value for money"
Cons: "Seats could be better"
Cons: "The flight is delayed and they never notified us we stayed in the airport for almost 1:30 minutes delayed."
Pros: "Crew at the front desk helped"
Cons: "Maybe more flights"
Pros: "Very friendly - free water & snack."
Cons: "Some flights attendent need to be more friendly and smile a little more"
Pros: "Clean plane Nice team Great job"
Pros: "Nothing but cheap airfare"
Cons: "No entertainment had to buy coffe food and water"
Cons: "The connecting flight in between was not very clear during search. It was only Manila to Cebu but there was a connecting flight to Taiwan. I would have forfeited my flight if I had not brought my passport along. So the route was MANILA to TAIWAN to Cebu WHY DO YOU HAVE TO MAKE SUCH A STUPID ROUTE??? AND UNLIKE OTHER TRAVEL SITES, YOURS DO NOT EMPHASIZE CONNECTING FLIGHTS VERY CLEARLY!!! Also, there was no way to cancel it. I was really disappointed in your site!"
Cons: "Seats space small"
Pros: "That we made it in one piece"
Cons: "That the flight was almost 2 hours delayed"
Cons: "Two hours late Poor communication about gate, timing with broken plane"
Pros: "I guess sometimes it's cheaper than other airlines"
Cons: "There are always delays"
Cons: "This has worse delays than any airlines I've tried."
Pros: "Cabin is well air conditioned."
Cons: "No notice of slight flight delayed. Comfort rooms are not clean and some have no running water."
Pros: "Crew went out of the way to assist us after a terrible checkin experiance"
Cons: "Received a notification that flight was delayed and given an option to reschedule after we checked in only. Checkin countervseperated my family and I even though we checked in early. Sent to Lounge and forced to pay even though directed by them."
Cons: "got transferred to KLO due to airport closure, delays"
Pros: "We arrived safe & sound"
Cons: "The flight was cancelled on the way there and on the way back without any notifications. On the way there, I had to run through the airport to catch an earlier flight. On the way back, I waited 4 hrs to catch a later flight. Air Asia did not compensate for my valuable extra time wasted but in addition charged a $30 USD bag fee each time. I will never fly with Air Asia again and will advise friends and family to avoid Air Asia."
Pros: "No hassle checking in"
Cons: "The seat was a little unc"
Pros: "It was wonderful I bought another round ticket for my wife I be there next year and use you again"
Cons: "Having to pay luggage check in"
Pros: "Making it from one point to the other was the only thing that went well."
Cons: "I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline."
Pros: "I was with my girl"
Cons: "Flight delayed,then when we boarded the plane,we waited to lift off for 1 hour and 15 minutes.Other than that everything else was convenient."
Cons: "Seating leg room service delays customer service"
Cons: "Waiting on runway for nearly two hours, delayed an additional hour at the gate, and a complete lack of communication regarding delays"
Cons: "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("
Cons: "Horribly late. Glad I didn't book a connection the same day."
Pros: "I didn't like anything about this year like it was always two to three hours late of ways and the seats were being cramped"
Cons: "I hated this Airline it was the worst Airline ever flown in my life I will never ever fly them again"
Cons: "4 delays. Total of 9 hours stuck in the airport waiting. Seats were old/dirty looking."
Cons: "The flight was delayed twice adding up to a five hour delay. The crew gave no reason , no apology, complete lack of communication was astounding. When i mentioned it to other travel agents they all said the same thing, Air Asia is always delayed, i was told to use other airlines. Indeed, while awaiting my flight to Manilla I saw 2 Philippines Air flights depart on time. One of my fellow travellers had given themselves7 hours between flights and missed their flight to Dubai because of the delay."
Pros: "I'd like my money I spent on a hotel back"
Cons: "Multiple delays of my flight cost me a full day at Boracay (not just on paradise island, but also the money spent on hotel for that day). Flight was pushed back 8 hours, so didn't end up getting to Boracay til 1AM. THANKS AIR ASIA"
Cons: "Does not leave on time."
Pros: "The price the price the price"
Cons: "You get what you pay for."
Cons: "Plane left 2 hours late. Charged for carry-on Charged for water and sodas Plane was dirty"
Pros: "Tube boarding and deplaning"
Cons: "Walking ; not even a bus?"
Cons: "flight was delayed by 2 hours"
Cons: "Late but that's expected"
Cons: "Your flights are either late or rescheduled."
Cons: "Delayed flights. no compensation for customers that had to pay more for hotels Bec of their delays. no considerations"