Not too clear about the Covid-19 requirements. I ended up rebooking my flight. Vancouver Canada -connecting flight , staff aren’t helpful. Customer service sucks. Won’t fly Philippine Airlines again.
Pros: "Crew was extremely nice and helpful"
Cons: "Ancient 777 seating"
Pros: "Ahead of departure time"
Cons: "Snacks and should have inflight"
Pros: "The type of plane 330"
Cons: "Its not cold inside."
Pros: "On time, early"
Pros: "They did not crash the airplane."
Cons: "Treat their customers with respect. Filipinos are soooo stupid, the words customer service do nit exist in the Philippines"
Pros: "Excellent crew. Comfortable seat."
Cons: "No entertainment system but who cares on a 1 hour flight."
Cons: "Food on time"
Pros: "Good crew service"
Cons: "Delayed flight. No onboard wifi and seatbiack/streaming IFE. Poor snack quality."
Pros: "Crew attitude"
Cons: "Onboard WiFi with streaming IFE service or install seatback IFE systems. On-time departure."
Pros: "More organized boarding via buses"
Cons: "flight was delayed by 1hr 13mins."
Pros: "More organized bus boarding according to seating location"
Cons: "Flight delayed by 1hr 13mins"
Pros: "Super long delays at each leg"
Pros: "Check-in counter and In-flight crew were great"
Cons: "Very poor quality in-flight snacks, no IFE and wifi"
Pros: "Ground and flight crew were great"
Cons: "Quality of in-flight snacks, beverages and IFE systems were very poor"
Pros: "Crew are good"
Cons: "They like to change frequently the hours and connections are a disaster!!! If you are changing or doing connections , make sure You use the airline company and better buying from them directly"
Pros: "Courteous and efficient check in counter staff and inflight crew."
Cons: "Barely edible inflight snack"
Pros: "Crew were courteous and efficient."
Cons: "No IFE and wifi inflight. Snacks served was very poor quality."
Pros: "Check in counter crew was very courteous and efficient."
Cons: "One of the departure boarding counter staff was rude and crass where i lined up, held up the line for over 5 minutes going over just 1 passenger's ID and boarding pass. Poor IFE and inedible snack."
Pros: "Good check in and inflight crew service and attitude."
Cons: "Poor IFE (overhead LCD screens too small and no headsets provided for sound), seat quality/pitch, no wifi, poor snack quality/type (barely edible choco cupcake)"
Cons: "Pillows for business class as seat posture hurts the lower back. Needs improvement on loading priority luggages as mine came out together with the economy passengers."
Pros: "The steward and stewardess were very nice."
Cons: "The plane was late, making a long day much longer. Worse still, I waited another 30 minutes for the luggage, making it almost 2 hours later before I got to the hotel."
Pros: "On time. Good service"
Cons: "More leg room"
Pros: "Truly friendly, service minded and happy cabin crew."
Cons: "A bit messy for the boarding but partly as unruly passengers"
Pros: "Food voucher nice"
Cons: "Delay last min gate change when they knew earlier Boarding not orderly"
Cons: "Flight was dalyed 1h. We were heading to siargao but went back to cebu!!!! Lost 2 h for no reason!! Thats unacceptable! Now we have paid a room in siargao for nothing. Cant skip siargao cause our next flight is from there!!!! I hate you"
Pros: "Flight took off early landed early"
Cons: "The seats obviously and the nead trolley dolly was quite rude she spoke about me to another passenger like i wasnt tgere"
Cons: "Flight was 1 1/2 hours late, then bag pickup and extra security for transfer to LAX flight is confusing and multiple lineups."
Pros: "The ground stewardess assisted me in boarding my flight since the boarding gate was almost close"
Pros: "Everything was on time and quick all"
Cons: "All went well"
Pros: "Fast boarding and very nice staff."
Cons: "Seats were hard to recline"
Pros: "PAL express from LAX to Manila had accommodation for their passangers"
Cons: "I could not connect to WiFi even though it was free."
Pros: "The boarding was on time and it was a smooth landing."
Pros: "Trip was awesome, as per my nephews they enjoyed every bit of it, it was their first trip abroad"
Cons: "They liked everything, they gave a high rating.. perfect 10"
Cons: "It was the shortest flight time I've ever had from cebu going back to LA"
Pros: "I like the level of professionalism compared to Cebu Pacific."
Cons: "Except for one woman crew on my CGY-CEB flight, I don't like her. I tried my best to get that seat even with the very slow internet connection, and here comes that row was under repair. I asked her to give me the same window seat and not back row. She seems to ignore my request. Although I got the free seat on Exit Row, I feel bad how she ignores me. Overall, Philippine Airlines is still far better than Cebu Pacific."
Pros: "Overall flight and crew service were excellent"
Cons: "I wasn't able to enjoy the entertainment due to poor wifi connection"
Pros: "Drink and snack service on a short flight. Great flight crew and comfortable plane."
Cons: "Our flight was delayed"
Pros: "Short flight time for the price"
Cons: "Even though it was shorter flight, the movie selection was even shorter. Had a broken arm so boarded last, counter announced for elderly, and disabled and stuff but did not waited for any takers. They probably didn't see me"
Pros: "They gave extra fried chicken, in addition to the meals on the plane"
Cons: "The flight was 3 hours late and they made no accommodations for that fact. I had to rely on my wits the kindness of my connecting Airline and my ability to run across 5 terminals to make it. They did not even give me the correct time as to when their flight was scheduled to arrive. They were off by an hour"
Pros: "comfortable plane, nice crew, on time"
Pros: "Crew was very polite and helpful. Food was enjoyable."
Cons: "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."
Pros: "The smooth take off and landing made me felt safe to fly."
Cons: "Flight attendant pay more attention and nicer to foreigners than filipino passengers."
Cons: "Middle seat for 15 hours was tough. Otherwise flight was fine."
Pros: "it was nice flying with philippine airlines , just the laid over was very long , 8 hrs.."
Cons: "SF Ticket counter need to help customers"
Pros: "The crew was great."
Cons: "The 2 hour delay. Plus waiting another 45 min sitting in the plane until take-off. When we arrived at our destination, we again waited another 30 min or so in the plane until we were allowed to get out of the plane."
Pros: "Fun crew, smooth flight."
Pros: "awsome deal awsome flight"
Cons: "nothing great flight."
Pros: "The quiz and prizes given by the service crew onboard"
Cons: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"
Pros: "The boarding was organized"
Cons: "Free snacks?"
Pros: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Cons: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Cons: "Everything else"
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "All is helpful"
Cons: "Make the plane clean..."
Pros: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Cons: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Pros: "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
Cons: "At least a small meal and drinks on a 8.5 hour flight."
Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Cons: "There should be a non-applicable button, since there’s none....I should just pick one star."
Pros: "On time, allowed very early check in up to 4 hours before flight time"
Pros: "Friendly and ready to help crew"
Cons: "No form entertainment whatsoever. Deleted for about 2 hours"
Pros: "I liked that everything was fast and easy with no issues"
Pros: "At least no gate change or delay..shock shock"
Cons: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."
Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
Cons: "customer service"
Pros: "Friendly crew, quick boarding, landed ahead of schedule!"
Cons: "The cabin temperature was too cold!!"
Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Cons: "My flight reservation couldn’t be found when I tried to check in online so I have to buy another ticket the day of for $400. When I got to the check in counter it turns out I already had a ticket. Kayak and Cebu were very unhelpful."
Pros: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Cons: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"
Cons: "I was placed in a middle seat between a family, even though there was was 5 empty rows of seats. Thought that was annoying, but I moved to my own row and was happy."
Pros: "The seats by the window were large which was nice."
Cons: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."
Pros: "Crew was very pleasant"
Cons: "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"
Cons: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
Pros: "On time. Organized boarding. Roomy seats"
Pros: "Thank you for the great services."
Pros: "While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Cons: "REPEATING THE WORST EVER. While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Pros: "Nice comfortable seats, friendly staff."
Cons: "Being nickeled and dimed at every conceivable opportunity. Dial back on the greedy profiteering. Complimentary in-flight (non-alcoholic) drinks would be nice."
Pros: "Can't think of anything I liked."
Cons: "Unforeseen luggage charges that were way too expensive. Would not have flown the airline had I realized they charged for luggage on international flights. The charge was about $150, for the same luggage I brought with me for free on two prior international flights that were part of the same trip, on much better airlines for about the same ticket price. I could have tolerated a charge of $50, but I found $150 to be outrageous. Seats were narrow, legs hit the back of the seat in front. No need for such a configuration, since the flight was only 1/3 full. I won't fly Cebu Pacific again. Congratulations, you lost my business."
Pros: "On time"
Cons: "Seats are uncomfortable."
Pros: "The entire process was a breeze"
Pros: "I like it because I arrived in Hong Kong earlier than the time we expect. So well done!"
Pros: "Didnt like anything"
Cons: "Changed the time of my flight twice. But still late."
Pros: "Clean plane nice space"
Cons: "Too much late ! Delay for 45 minutes"
Pros: "Nice and friendly crew and on-time arrival and departure - big difference from my past cebu pacific experiences where flight attendants were unprofessional, mean/impatient to older and foreign passengers, and delays were always expected."
Pros: "Our flight was comfortable and problem free."
Cons: "The only thing that was a little inconvenient was the flight was more than an hour late."
Cons: "Crew were so slow to take food orders. It wasn't free and not everyone wanted to order so I didn't see any other reason."
Cons: "Our flight was delayed by almost an hour and we waited on the tarmac. Terrible service. Terrible flight. Will never fly Cebu by choice."
Cons: "Late leaving the gate then waited an additional 45+ minutes in a line of planes waiting to take off because NAIA is down to one runway."
Cons: "Ramp instead of stairs. Offer free drinks"
Cons: "No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution."
Pros: "I am missing my luggage’s"
Cons: "Where is my luggage"
Cons: "Delay Delay Delay"
Pros: "On time and efficient"
Pros: "Flight was on time. Check in was ok iwith all our checked in bags tagged as Fragile to signify priority baggage that came with our AirAsia Visa credit card perks. Boarding was slightly chaotic."
Cons: "Room for improvement for priority checked in baggage upon arrival in Manila -- only 1 out of our 5 priority bags came out first while the other 4 came in last together with all the other non-priority bags."
Pros: "Very good, I like Air Asia"
Pros: "Actual flight wasn’t bad."
Cons: "I spent 2 hours on the baggage drop queue even though there weren’t that many people in front of me. Airline shouldn’t offer web check-in if they’re going to take ages interviewing each passenger. Gate changed three times so it was chaos for all the flights involved. Plane left an hour 15 after scheduled take-off. No apology extended."
Pros: "Food was tasty, check-in was simple, flight arrived on time."
Cons: "None - no entertainment but didn’t expect any on budget airline."
Pros: "The music"
Cons: "No free food, very cold. Flight was delayed. Ordinary"
Pros: "It was just ok"
Cons: "If you almost 180cm and 95 kilos the leg room just not very comftable in economy seats. That why I say just ok for short flight. Then departing Hong Kong 2 trains and a bus to plane once inside airport crazy to find if not expirenced traveler"
Cons: "No space for luggage due to lack of enforcement of one carry on policy. Seats are way too close and they lean back, knee was in the seat in front the whole flight. Plane is old and landing was hard."
Pros: "I always like the flight attendants. The staff at Air Asia was great in helping me book an alternative flight because of flight delays from China."
Cons: "The flights are always delayed."
Cons: "Flight was delayed due to no fault of Air Asia, however, the passengers were not being informed of said delays, that many passengers started to flock to the boarding gate thinking the flight is about to board. Resulting to people standing around, due to lack of seats in the boarding area and making people who were probably happily seated at the other parts of the airport lose their seats as they anticipated boarding. I found out about the delay through my Kayak App and it took a long while before Air Asia made announcements. The flight was delayed about 3 hours."
Pros: "Charge for drink as well as food. One drink should be free. My overweight fee was more than a second passenger ticket would have been"
Cons: "Overweight baggagefee EXCESSIVE."
Pros: "No hassle checking in"
Cons: "The seat was a little unc"
Cons: "We had fallen asleep right before food service, and were not even attempted to be served lunch,, I woke up soon after to see everyone else eating, yet the attendents were of course busy, and simply passed us, In us carriers, the attendent would pay attention and ask us a few minutes later if we wanted food. This could have been improved, as I didnt feel comfortable asking, there were 2 of us, not just one so we went hungry"
Pros: "They have online check in."
Cons: "Scheduling. Flight was scheduled initially at 3:30PM , moved to 5:50 and finally left past 8PM."
Pros: "The ladies at the counter were helpful and got me on earlier flight because mine was delayed for 3rd time."
Cons: "Always delay. Worst airline ever! I will not book Airasia again."
Pros: "The air conditioning was great"
Cons: "It was postponed for 2 hours, the plane was full and apparently the check in employee thought it would be funny to give separate seats to a newly wed couple...Not Funny At All!!"
Pros: "I was with my girl"
Cons: "Flight delayed,then when we boarded the plane,we waited to lift off for 1 hour and 15 minutes.Other than that everything else was convenient."
Pros: "Landed safely"
Cons: "No customer service. very hard to contact. Airline will nickel and dime you on everything. Very difficult to make changes. Once checked in, you can't make changes unless you call, but hard to get through. Always a delay."
Cons: "Waiting on runway for nearly two hours, delayed an additional hour at the gate, and a complete lack of communication regarding delays"
Pros: "Much better than cebupacific. More flights to more places please so I never have to fly cebupacific again."
Cons: "I checked in online. No checked bags. Went straight through security. Departure screen not working AGAIN. No company logo identifying Air Asia at gate. Asked employees at 3 other airlines and security. All of them told me they couldn't or wouldn't help. Had to crisscross the terminal for 90 minutes trying to find any sign of where AA was flying from. Inexcusable."
Cons: "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("
Pros: "Flying on Airbus 320"
Cons: "Meal and baggage choices must be made before flight or additional charges will be paid. Delayed 45 minutes for 1.5 hour flight!!"
Cons: "A new low in tight packing. Tray was too close to go down"
Cons: "Was charged for baggage for child even tho she had paid same fare as adults - staff said child not eliginle for carry on baggage allowance"
Pros: "Made a reservation at a time because we were flying in from elsewhere. They moved our flight time up 2 hours, canceled all the later ones,and they were 30 minutes away from where we landed 1 1/2 hours before. We called and got no help. Had to pay $25 for a ripoff taxi to get us there on time. Then they were 40 minutes late anyway. No complimentary anything, no water nothing just buy buy buy."
Pros: "Staff at the checkin counter were very polite and very reassuring - although as I checked in they didn't mention that the flight would be delayed"
Cons: "Flight was delayed over an hour with no explanation."
Cons: "We arrived 2 hours before our flight, only to be told that there was a delay of 2 hours, then before our flight delay time another 2 hours was added, and a further 2 hours. We were supposed to land in Kalibo at 6.40pm, and didn't arrive until 1.15am!! The even more annoying thing is that i paid double the cost of the evening flight to arrive at our original time, I should have just taken the ferry at least then we could have enjoyed the near 12hour journey it took us to travel less than hour hour in the plane!! Poor piece of food whilst waiting 9 hours also!!"
Pros: "There was not much I liked about this flight. However was was rather inexpensive to pay for baggage prior to getting to the airport."
Cons: "I hate the fact that food, including water, was only available for purchase. It was a very tight squeeze sitting on this plane. My seat didn't hardly recline."
Pros: "Check-in online process was easy. Price was good. Staff was very helpful at the counter. Aircraft was very clean."
Cons: "The terminal bathrooms were awful in Aquino airport, not the airline's fault. Was so hard to board with 2 small kids amongst all the people rushing onto the plane. Would be better to have us board first or last. No free peanuts or water, I guess something only American companies do. No entertainment."
Pros: "Old plane and seats in Row 14 were broken and angled down so you practically slid off the seat! Flight crew all knew about it and said nobody has fixed it yet for a while!"
Cons: "flight schedule was a disaster. from 230pm-545pm-730pm and finally departs 10pm. due to cancelled flights and delays, there's only one boat travelling from caticlan to boracay. we reach the hotel around 5am. same thing when we fly back 430 hours delay. I'm not going to book airasia anymore and tell my friends not to book airasia."
Cons: "Plane left 2 hours late. Charged for carry-on Charged for water and sodas Plane was dirty"
Pros: "The price was low, but I believe there were other airlines in the same price range."
Cons: "Both flights were delayed for over an hour. They did not report all the delays to the flight status sites. I think it was in an effort to keep their on time percentages higher. Choose a different airline if you prefer to be on time."
Pros: "LOW fares"
Cons: "Hey I know its the Philippines, I've been here many times, but ALL of the Air Asia flights were delayed, ours 2 hours...we flew Air Asia to Kalibo last week, delayed 4 hours. But Cebu Pacific flights were all delayed too. Just prepare for long waits at waiting area. Ferry boats are often cancelled or delayed too, its just the way it is here in the PI."
Pros: "everything was good"
Pros: "Nice, efficient crew, comfortable seat"
Cons: "The flight was delayed about 5 hours from the original time, a lot of confusion in the boarding room, and only gave out a box of fried chicken for the meal, and I m a vegetarian. would have even eaten a bag of peanuts...."
Pros: "The staff were amazingly nice and professional. The flight wasn't full, so I had an entire row to myself. They even gave me exit row, so I had extra room."
Cons: "The flight was delayed 3 hours. We boarded late, but even once we boarded we waited even longer before taking off. Food was only for pay (even with the delay). No entertainment in the headrest."
Cons: "THERE IS NO FREE CHECK BAGS, I HAD TO PAY FOR 2 CHECKED BAGS BECAUSE THEY SAID THEY ARE TOO BIG TO BE CARRY ON. NO FREE BEVERAGE OR SNACKS FOR THE FLIGHT AND EVEN WHEN I ASKED FOR HOT WATER FOR MY BABIES MILK, THEY SAID I WOULD HAVE TO PURCHASE SOMETHING FIRST BEFORE GIVING ME HOT WATER! WHEN I ASKED TO BORROW A PEN THEY ALSO WANTED ME TO PAY FOR THE PEN! MOST RIDICULOUS AIRLINE I HAVE EVER RODE IN. NEVER AGAIN."
Pros: "Attentive and approachable"
Cons: "Just the departure too delayed"
Cons: "I don't like the two times charging of check-in baggage. One charge for each way rather than doing a discounted roundtrip charge given the fact the my ticket was a roundtrip one."
Cons: "4 hr flight delay and 1 1/2 hour on the Tarmac before takeoff! On a 1 hour flight what's there to like."
Pros: "Staff at the Manila Airport were extremely friendly and helpful."
Cons: "My flight departed 3 hours late from Manila. There was only a couple centimetres to spare between my knees and the seat in front of me. I am glad the flight was only 1 1/2 hours."
Pros: "Flight attendants were helpful and the pilot gave good updates. Leather seats."
Cons: "Seats were way to compressed, much like every other short-haul plane. A lot of items were unavailable; we flew around lunchtime."
Pros: "Opening the front, AND back doors of the plane to allow people to enter from either end is a good idea. It's not unique to them, but they should be applauded for doing it as well."
Cons: "Dirty plane (probably not out of commission long enough to be cleaned), and the CONSTANT baggage fees. For MOST airlines, when you buy a ticket, you get at least *1* checked bag. For AA/Z? 0. Not only that, but when you pay the "I'd like to check a bag fee", the allowance that you get is small, and the per Kg rate over it is exorbitant. More truth in advertising their rates would certainly be appreciated. Also, there are size, and WEIGHT limits for your carry-on. For those of you thinking that you could just pack it all into a carry-on, and beat the system."
Pros: "I got a call a few weeks ahead to say my flight time had been changed to a half hour ahead of schedule. That was nice for a heads up."
Cons: "However, it's a good thing we arrived at the airport 4 hours in advance (had nothing else to do...) because our flight was actually 2 hours ahead of schedule. Also, we sat on the tarmac for an hour. This was to be expected though, because it's manila."