|July||Best time to beat the crowds (4% less expensive on average)|
|December||Most popular time to fly (17% more expensive on average)|
Average price of a round-trip
|₱6,202||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Philippine Airlines has waived its change and cancellation fees on flights from Philippines to Puerto Princesa. Confirm policy on booking site.
Philippine Airlines does not allow booking a middle seat on flights from Philippines to Puerto Princesa.
The cheapest airline ticket to Puerto Princesa from the Philippines in the last 72 hours was ₱2,128 round-trip on the route from Manila to Puerto Princesa. The most popular route is from Manila to Puerto Princesa and the cheapest ticket found on this route in the last 72 hours was ₱2,128 round-trip.
In general from Philippines, Cebu Pacific, Malaysia Airlines and ANA fly the most to Puerto Princesa.
Puerto Princesa Airport is 25 kilometers from the center of Puerto Princesa. View on Map.
Puerto Princesa is served by Puerto Princesa Airport, also commonly referred to as Puerto Princesa, Puerto Princesa Intl. The airport code is PPS.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Puerto Princesa.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Puerto Princesa is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Puerto Princesa with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Puerto Princesa up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Not enough drinks offered for 15 hr flight"
Pros: "The plane was on time ,all good"
Cons: "A little more leg room... but all in all. Not to bad"
Cons: "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."
Pros: "Efficient boarding, friendly crew throughout flight, good plane configuration, even economy comfortable. Really impressed!"
Cons: "Maybe more veg selections on main menu and more/better beer."
Cons: "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"
Pros: "The crew was extra friendly. The seat was spacious. Good leg room."
Cons: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."
Cons: "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest."
Pros: "Free space"
Pros: "you ripped me off"
Cons: "you ripped me off"
Cons: "Didn’t like the portion in Manila airport where they take away your passport! I understand you don’t have a say in that but maybe giving customers clear instructions or expectations would help"
Pros: "Best in flight entertainment for any airline I've used"
Cons: "More food options"
Cons: "Crew approach, food, boarding"
Pros: "The crew was amazing, the seat was excellent"
Cons: "Having the luggage checked in transit without going out to open it for inspection"
Pros: "From comfort to customer service was perfect. Filipina Flight Attendants are the best, always so professional and with a beautiful smile."
Pros: "Good crew service"
Cons: "Delayed flight. No onboard wifi and seatbiack/streaming IFE. Poor snack quality."
Pros: "the crew were amazing, flight was smooth & fast"
Cons: "Need more leg room"
Pros: "Food and service were good, so was inflight entertainment"
Cons: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
Pros: "Crew was very nice and helpful"
Cons: "Flight was delayed over an hour. when there was announcement for boarding, they delayed again when everyone was already standing in line. Then they asked us to sit down but there was no seats. it was hot and no aircon. the security process was strict and prisonlike because it was a USA bound flight."
Cons: "I do hope the cabin crews would smile more to let the passengers know they are happy to serve."
Pros: "Crew were courteous and efficient."
Cons: "No IFE and wifi inflight. Snacks served was very poor quality."
Pros: "Flight was on time. No stop over, because it is a direct flight."
Cons: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."
Pros: "Flight was on time."
Cons: "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."
Cons: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"
Cons: "Delayed for 2.5 hours."
Pros: "Knowing that we might have a tight connection (prior to the plan being delayed another hour and missing our flight) the check in desk moved our seats to the front to give us optimal time to make our tight connection."
Cons: "Our first flight was delayed by 2.5 hours which caused us to miss our connection. Once arriving in Manila we were given the next flight to make it to our destination. While I appreciated this, the first location was not able to do anything for us and left us with some uncertainty."
Pros: "Nice plane, good crew"
Cons: "Flight was delayed several times at take off, then upon landing we waited on tarmac for another hour waiting for gate to open"
Cons: "Seats did not recline very much. Hard. Food was very plain and starchy."
Cons: "Ventilation/in flight air conditioning, checkin lanes and waiting time"
Pros: "Horrible airline."
Cons: "tiny seats for tiny people, crappy food, cold in the jet, Really a low class airline."
Pros: "onboard service was good"
Cons: "17 hour delay"
Pros: "Nice seats in business, good food, nice crew."
Cons: "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"
Pros: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Cons: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
Pros: "comfort is alright"
Cons: "no entertainment not even music"
Pros: "Check in counter ground staff was very helpful"
Cons: "Boarding gates have too many flights assigned to it making waiting area very crowded. Toilets are too far. Flight attendants could be more helpful to passengers with infants and small children."
Pros: "The crew was fabulous!"
Cons: "My bag is lost- still lost - third day in Bangkok!"
Pros: "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
Cons: "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
Cons: "The lounge is awful."
Pros: "Birding was great. Punctual flight."
Cons: "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."
Pros: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Cons: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
Pros: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Cons: "Slightly limited entertainment . Mabuhay lounge at Manila's average."
Pros: "Again lovely food and crew. Same good seats as the A350 from LHR."
Cons: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
Pros: "Great crew - polite, friendly and helpful. Excellent service. Good selection of wine. Special meals can be arranged in advance."
Cons: "Delayed 20 minutes due to Manila airport congestion."
Cons: "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."
Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Pros: "No direct contact details to change flight"
Cons: "Terrible customer service"
Pros: "Clean toilets."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."
Pros: "We were finally on time for a change"
Cons: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
Cons: "Landing lan"
Cons: "TV screens or internet"
Pros: "Movie selection was ok"
Cons: "They ran out of meals offered me cracker and bread"
Cons: "Food, boarding"
Cons: "My connecting flight going to CGY from MNL August 24th was really depressing - took very long on the runway, assuming it's due to runway traffic? BUT, don't they know these problem occurs almost daily? then my luggage wasn't on my flight? had to stay 1night in hotel which PAL should've pay for."
Pros: "Nothing special about this flight but everything up to standard."
Cons: "30 min delay due to Manila airport constraints. Is there any plan to actually finish the construction of Manila airport? Seems like my whole adult life the reconstruction is still going on and on. Probably my grandchildren will see the finish but I lost hope."
Pros: "No smile,"
Pros: "crew is nice"
Cons: "good crews"
Pros: "The crew was excellent on this flight."
Cons: "Airport organization, traffic flow overall was not good."
Cons: "Not good for elderly passengers w/ health issues and traveling alone!!! Ridiculous delays. Extremely inconvenienced at the Holiday Inn Hotel, where PAL bused us early morning b/c plane was grounded. Waited too long to check into hotel room until PAL resolved payment issue. Departed SF next day."
Pros: "The crew were amazing"
Pros: "They bumped us up to seats with unlimited leg room (no seats in front of us). It was an incredibly comfortable flight. Since it was also a very short flight, I can't say all that much"
Pros: "Seat was okay but mine was not the seat assigned to me - which was non- existent."
Cons: "Punctuality to fly to destination was lacking."
Cons: "If the stewardes would at least smile and made me feel welcome"
Pros: "crew are amazing"
Cons: "I did not like the fact that they moved my flight time and notified me the day before. Coron has poor connectivity, luckily I checked my email the day before and noticed that our flights were moved a few hours early.we were bumped up unfortunately even when tickets were bought full price."
Cons: "Be on time"
Pros: "The fact that we were in a lounge that saved our sanity"
Cons: "Everything - the delays, the miscommunication, the lack of information, quality of business class"
Pros: "Crew are polite, attentive and helpful"
Cons: "No vegetarian meals or wine on PAL domestic flights. I don’t think the flight had entertainment available."
Pros: "Professional crew"
Cons: "New plane . Clean . Super delayed flight with no extra compensation to us."
Pros: "Snack was served, transfer was easy, organized. My check through baggage was handled well."
Cons: "Cramp space,"
Pros: "Bus transfers, helpful ground personnel."
Cons: "Not enough legroom in the plane"
Cons: "Two hours flight delay from sfo to the philipines. Had to land in japan because they ran out of gas. I had a domestuc connecting flight and had to get my luggage from the carousel. Go through customs and re check rhe luggage in for domestic flught and catch the connecting flight. Heading back to Sfo same routine."
Pros: "free snacks"
Cons: "Delayed boarding"
Pros: "Customer service was excellent"
Cons: "Delayed flight by 1 hr"
Pros: "They gave us snacks and the crew were nice"
Cons: "Its a delayed flight."
Pros: "the people"
Cons: "flight was delayed and luggage was lost it cost us money. whats next."
Cons: "Cramped seating, difficult to get to the bathroom, no entertainment, disorganized boarding process."
Pros: "15 kg one way, 10 kg on return. Overhead bins too small to accommodate carryons."
Cons: "Too many changes, cost an overnight stay in Manila costing 7k + php"
Cons: "Low snacks"
Pros: "The crew are awesome. We left my son’s carry on (in it was his homework) at tge baggage claim area. AJ pleasantly kept it for us."
Cons: "We are in Coron (an remote island with hardly no internet) and luckily I received. An email notification that our flight was resched 2 hours early. I asked them why, they said they are overbooked. I did not consent to this but they said that they have notified my travel agent which is Kayak. They have apologized but there us nothing they can do.I told them I do not want to be resched early at 0800 which means we have to leave the resort at 0500 since the resort is in an island and the travel to the airport is about 1 hour. I have a 7 year and elderly in laws in their 70s. I want them to have adequate rest since the previous day we were island hopping for 8 hours. I do not like the fact that they would bump a group of 7 whenever they want to."
Pros: "At 1210 they finally announced our plane was late. Onky after i asked them if we were going to board ontime i was told POSSIBLY. HOW IS THAT WHEN THERE IS NO PLANE TO BOARD. WE WERE 95 MINUTES LATE REACHING DUMAGUETE. THIS AIRLINE IS HORRIBLE. AND YOUR APP SHOWS ARRIVED ON TIME WHAT A JOKE"
Cons: "Everything PAL IS HORRIBLE I ONKY FKY THEN BECAUSE THE ONKY ITHER AIRLINE IS WORSE"
Pros: "The staff was nice enough"
Cons: "Philippine Airlines is rarely on schedule"
Pros: "Staff was very nice!"
Cons: "Very crowded and not organized at the check in lines."
Pros: "Our gate was vague Plane was 1 hour late and no one told us"
Pros: "Great quick flight. About half the time as before."
Pros: "From check in to arrival was great with no problems."
Cons: "Only a brief delay of 25 minutes."
Pros: "Short flight"
Cons: "Not enough leg room"
Pros: "Good coffee is always good at the last leg of the trip."
Cons: "Our gate was changed last minute which caused a little bit of confusion. Once ready to board we walked down 4 flights of stairs (mind you I traveled with 2 children each carrying their own luggage carry ons), jumped on a bus and stopped mid way and sat idle for some time until we were able to walk up another staircase to the plane. Is it normal for all laoag flights to go through this process? Each time I traveled I've been squeezed into a bus with 20-30 tired and irritable travelers. Each time the bus stops at the runway the driver gets harassed with bantering and cynic sarcasm of how typical this is of PAL. If PAL can find a way to shorten this process with the connecting flight you would make more Ilocano travelers happy!"
Pros: "On time service and a very well maintained aircraft."
Pros: "Crew was efficient and courteous."
Cons: "The flight was late again. Also, there needs to be a better transition process from on terminal to the other in Manila."
Pros: "They have a very nice lounge in Cebu with snacks and I was able to use it since I was forced to buy a Premium Economy ticket . I was upgraded to a First Class flight when the plane filled up because of my Premium ticket, and that was nice."
Cons: "You used a company called Voyama? to book my ticket. They were NOT helpful when I tried to get information from them. My Phillipine flight did not list on my confirmation# with EVA Air. I understand it was not their flight, but when I printed my itinerary and that first flight was missing, it caused a HUGE panic! EVA Air and Phillipine Air have limited hours, When I could not reach either by phone, I had to go to the Cebu airport to make sure I had a flight, ONLY to find that they were both closed with VERY limited hours! I arrived 4 hrs early for my flight to be sure I had time to make arrangements for a ticket!"
Cons: "Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it."
Pros: "Service was excellent"
Cons: "Seat was not able to recline, what a discomfort."
Cons: "the flight from davao to manila was delayed by two hours, as a result we missed our connecting flight from Manila to Bangkok, the airline took our luggage of the plane and left it on the gate even though we had a boarding pass to the next flight, and they put us on the next flight which was only two hours later, as a result we missed our international flight from Bangkok to Tel Aviv - horrible airline, I will never fly with them again."
Cons: "And you want me to travel with you again.... you might want to start praying.... not going to happen."
Cons: "There was a delay of over 6 hours"
Pros: "There ability to turn around a late arriving plane and keep a flight schedule"
Cons: "I like everything"
Cons: "Flight got delayed"
Pros: "If you like to fly so cheap you don't care about anything other than getting there then choose PAL. If you have so low expectations about the service and treatment of your baggage then PAL are the airline for you."
Cons: "There were constant schedule changes and updates. Then there were luggage issues. Since there is alternatives - NEVER AGAIN"
Cons: "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
Pros: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Cons: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
Cons: "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"
Cons: "The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete.."
Cons: "No food. Major delay without announcement"
Cons: "Cebu Pacific has to be the worst airline I have ever flown with. Boarding alone was so disorganized. People were trampling each other. The flight times changed twice. I lost over $200.00 with no refund. Said I could get credit. Yeah, like I would ever fly with them, again."
Cons: "The luggage took ONE HOUR to come out after the flight!!!"
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."
Cons: "They should improve tge delayed flight"
Cons: "We were delayed by 7 hours. The ground staff did their best. They gave some snacks which I'm sure Filipinos like but were not to my tastes. Sitting on a hard floor for 7 hours with nothing to eat before a 3.5 hour flight is not my idea of a good day!"
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "All is helpful"
Cons: "Make the plane clean..."
Pros: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Cons: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Pros: "Price and convenient"
Cons: "Service and flight comfort"
Pros: "Since I checked In early, they let me in on an earlier flight. Thanks!"
Pros: "check in went smoothly and boarding was orderly. The flight departed on time and arrived in Singapore on schedule.The flight deck kept us well informed and the cabin crew were very helpful, willing and able to keep the passengers happy."
Cons: "3 hr delay plus I got bumped off my return flight"
Pros: "Host clearly and ver friendly helped me."
Cons: "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."
Pros: "The crew"
Cons: "I bought a front row seat only to be told that I would be the last to board"
Pros: "Crew were ok"
Cons: "The plain was delayed 2 hrs .Problem with information"
Pros: "Crew were very friendly"
Cons: "leaving on time."
Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Pros: "Seat was ok but could not sit with my husband"
Cons: "Check in queue at Bangkok Airport was very long nd took ages"
Pros: "Smooth flight, friendly service."
Cons: "We sat on the tarmac as take-off was delayed by 45 minutes."
Cons: "There should be a non-applicable button, since there’s none....I should just pick one star."
Pros: "Friendly and ready to help crew"
Cons: "No form entertainment whatsoever. Deleted for about 2 hours"
Pros: "Boarding was quick and flight was on time."
Cons: "No in flight entertainment, but you get what you pay for."
Pros: "I liked that everything was fast and easy with no issues"
Pros: "At least no gate change or delay..shock shock"
Cons: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."
Pros: "On time"
Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
Pros: "Nothing about lastminute.com"
Cons: "Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket."
Pros: "Friendly crew, quick boarding, landed ahead of schedule!"
Cons: "The cabin temperature was too cold!!"
Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Pros: "No thing at all"
Cons: "Seats very small food disgusting ,they don't offer you any thing on board"
Pros: "No thing about this flight"
Cons: "Not good good on board they don't have variety of food no credit card accepted"
Pros: "Seats were comfortable. Lavatory was spacious. Airplane was clean."
Cons: "I know that the ground crew can’t control passengers from lining up even if it’s not their turn yet but there should be enough space for families with small kids and senior citizens to go up to the front to board ahead."
Pros: "On time departure and arrival. I got an upgraded seat by the exits doors for extra legroom. Flight Crew was polite."
Cons: "If I had to be picking it must be exiting the plane according to the rows for back and front exiting the plane. Almost half of the back rows was still trying to exit in the front and not at the back exit. Overall great!"
Cons: "It was almost 3 hours delayed."
Pros: "The flight was faster than the arrival time"
Cons: "Delayed flight. Ofcourse"
Cons: "No wifi, no food or drinks provided. Checkin was a very difficult process with employees giving us different answers on same topic. No display in terminal where to check in on an International Flight. Charged us to check one bag each and would not allow us to carry it on although the same bags were allowed as carry on from NGO-MNL Were told by one person we could checkin for our flight, told were we’re at wrong counter and international counter was not open yet. My checked bag was ripped open somewhere in the process of being transported!! I don’t think I will fly this carrier ever again!"
Pros: "So delayed!"
Cons: "Delayed flight"
Pros: "The seats by the window were large which was nice."
Cons: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."
Cons: "What flight???? We cancelled it. My fiance booked me a ticket online using his card, Cebu Facific confirmed it but subjected of payment. for what if u already closed that payment ?? we understand that "FRAUD" thing but the thing is u SHOULDN'T CONFIRMED it and get back to us first. Now were having hard time getting money back for the booking that was cancelled."
Cons: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
Cons: "Delayed 4 hours, waiting in an overcrowded space with no aircon (and it's a tropical country). They kept on saying to wait for next announcement (but no screens, just a broken voice). Announcement were vague and couldn't understand when the flight was supposed to depart."
Pros: "The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat."
Cons: "We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see."
Pros: "Our flight was delayed for 2 hours, and those people who are in charged for opening the gates for boarding was clueless to what row or zone are they welcoming first or what not. The lines were long and people were disappointed and unruly."
Cons: "Trained your staff!!"
Cons: "Even i asked for 3 times i still could not get a pen from blonde haired host to fill the visa application. i filled in the airport and took a long time to find a pen. Just wasted time, thanks."
Pros: "Not much"
Cons: "Pretty much everything. Won’t be flying AirAsia again."
Pros: "Fast boarding"
Cons: "Significant delays."
Cons: "Four hour delay, stuck on board the plane with nothing to drink."
Pros: "After check in"
Cons: "Check in"
Cons: "Seats space small"
Pros: "It was only a 50 minutes flight and the cabin crew were very nice , the seats were leather and all in all very comfortable"
Cons: "Once on board all was fine , the flight was delayed by 27 minutes"
Pros: "Flew on time , cabin crew charming . Flight just 1 hour so no time for food or entertainment. Arrived on time ."
Cons: "Nothing to criticise"
Pros: "I guess sometimes it's cheaper than other airlines"
Cons: "There are always delays"
Pros: "Not much"
Cons: "We were delayed for 2 hours and we were not offered anything while waiting. Staff were not very helpful"
Cons: "2 hours delay, changed gate twice"
Cons: "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"
Pros: "Flight time Cost"
Cons: "They don’t fly from Clark to KL Seat pitch excruciating for most average height people Particularly on a four hour flight Everything is penny pinched Crew are verging on brusque Some very loud music on boarding with some American rap music, hardly appropriate on a south east Asia airline"
Cons: "This has worse delays than any airlines I've tried."
Pros: "Cabin is well air conditioned."
Cons: "No notice of slight flight delayed. Comfort rooms are not clean and some have no running water."
Pros: "Crew went out of the way to assist us after a terrible checkin experiance"
Cons: "Received a notification that flight was delayed and given an option to reschedule after we checked in only. Checkin countervseperated my family and I even though we checked in early. Sent to Lounge and forced to pay even though directed by them."
Pros: "the crew was friendly"
Cons: "the flight was delayed"
Cons: "Flight was delayed due to no fault of Air Asia, however, the passengers were not being informed of said delays, that many passengers started to flock to the boarding gate thinking the flight is about to board. Resulting to people standing around, due to lack of seats in the boarding area and making people who were probably happily seated at the other parts of the airport lose their seats as they anticipated boarding. I found out about the delay through my Kayak App and it took a long while before Air Asia made announcements. The flight was delayed about 3 hours."
Pros: "Charge for drink as well as food. One drink should be free. My overweight fee was more than a second passenger ticket would have been"
Cons: "Overweight baggagefee EXCESSIVE."
Pros: "Flight was good"
Cons: "Charge on check in 1600 ph. This is 20usd per person. We dont like payment surprice at check in time The flight delay 20 min"
Cons: "Plane is always late."
Pros: "The air conditioning was great"
Cons: "It was postponed for 2 hours, the plane was full and apparently the check in employee thought it would be funny to give separate seats to a newly wed couple...Not Funny At All!!"
Cons: "Delays, seats are poor, unclean. Leg room is too little.very bad customer service"
Pros: "Flight was delayed."
Pros: "Landed safely"
Cons: "No customer service. very hard to contact. Airline will nickel and dime you on everything. Very difficult to make changes. Once checked in, you can't make changes unless you call, but hard to get through. Always a delay."
Pros: "The crew was very nice and helpful."
Cons: "My seat was broken and would go back if I leaned on it too hard. We were delayed for so long and sat on the runway (perhaps the airports fault). There was no overhead room for our carry-on luggage and no one was very helpful about it. Other passengers around us had the same issue with the carry-on luggage."
Pros: "Much better than cebupacific. More flights to more places please so I never have to fly cebupacific again."
Cons: "I checked in online. No checked bags. Went straight through security. Departure screen not working AGAIN. No company logo identifying Air Asia at gate. Asked employees at 3 other airlines and security. All of them told me they couldn't or wouldn't help. Had to crisscross the terminal for 90 minutes trying to find any sign of where AA was flying from. Inexcusable."
Cons: "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("
Pros: "Flying on Airbus 320"
Cons: "Meal and baggage choices must be made before flight or additional charges will be paid. Delayed 45 minutes for 1.5 hour flight!!"
Pros: "The people are so nice!"
Cons: "The flights were often hours late."
Pros: "I appreciated the boarding speed in the heat on both ends of the trip."
Cons: "A new low in tight packing. Tray was too close to go down"
Cons: "No food, water, or comfort on Air Asia flights! major baggage restrictions, even for carry on."
Pros: "Made a reservation at a time because we were flying in from elsewhere. They moved our flight time up 2 hours, canceled all the later ones,and they were 30 minutes away from where we landed 1 1/2 hours before. We called and got no help. Had to pay $25 for a ripoff taxi to get us there on time. Then they were 40 minutes late anyway. No complimentary anything, no water nothing just buy buy buy."
Pros: "Not Much"
Cons: "Old plane that was delayed at every possible point in the process."
Pros: "Staff at the checkin counter were very polite and very reassuring - although as I checked in they didn't mention that the flight would be delayed"
Cons: "Flight was delayed over an hour with no explanation."
Cons: "We arrived 2 hours before our flight, only to be told that there was a delay of 2 hours, then before our flight delay time another 2 hours was added, and a further 2 hours. We were supposed to land in Kalibo at 6.40pm, and didn't arrive until 1.15am!! The even more annoying thing is that i paid double the cost of the evening flight to arrive at our original time, I should have just taken the ferry at least then we could have enjoyed the near 12hour journey it took us to travel less than hour hour in the plane!! Poor piece of food whilst waiting 9 hours also!!"
Pros: "There was not much I liked about this flight. However was was rather inexpensive to pay for baggage prior to getting to the airport."
Cons: "I hate the fact that food, including water, was only available for purchase. It was a very tight squeeze sitting on this plane. My seat didn't hardly recline."
Cons: "our flight is 2x delayed."
Pros: "Check-in online process was easy. Price was good. Staff was very helpful at the counter. Aircraft was very clean."
Cons: "The terminal bathrooms were awful in Aquino airport, not the airline's fault. Was so hard to board with 2 small kids amongst all the people rushing onto the plane. Would be better to have us board first or last. No free peanuts or water, I guess something only American companies do. No entertainment."
Pros: "Old plane and seats in Row 14 were broken and angled down so you practically slid off the seat! Flight crew all knew about it and said nobody has fixed it yet for a while!"
Pros: "Getting to my Destination"
Cons: "Flight was delayed 4 hours they said due to congestion, however at least 4 other flights left before us going to Hong Kong that were not delayed. The staff at the counter lined everyone up to board only to hand out free water and cake send us back to our seats. The plane wasn't even there yet. Everyone was very confused and upset. After finally boarding the plane it was dirty. Tray table wad really sticky and there was a used cup in my seat I had to remove before sitting. Also my seat did not recline so I was very uncomfortable with small amount of leg room. The flight was supposed to land in Hong Kong at 7:15 by the time we got to hotel it was 1:30am. It's a shame I had to pay for the whole night at the Hotel."
Cons: "Plane left 2 hours late. Charged for carry-on Charged for water and sodas Plane was dirty"
Pros: "The price was low, but I believe there were other airlines in the same price range."
Cons: "Both flights were delayed for over an hour. They did not report all the delays to the flight status sites. I think it was in an effort to keep their on time percentages higher. Choose a different airline if you prefer to be on time."
Cons: "Deleted flight"