Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
Cons: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Cons: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Pros: "The crew was attentive and service was excellent."
Cons: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Pros: "The crew provided excellent service and the food is really great."
Cons: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Pros: "Crew very helpful. Seat roomy."
Pros: "Very comfortable and nice atmosphere"
Pros: "Service was excellent and seats were comfortable."
Pros: "Nothing to note"
Cons: "Food, could not check in online or preselect seats. Could not upgrade to business class"
Cons: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"
Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"
Pros: "Nice leg room and excellent head phones nice crews"
Cons: "No complaints! Not even one!"
Pros: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Cons: "None whatsoever."
Cons: "Selections of movies"
Pros: "Fast Service , cheerful Members , and positive Vibes all the time."
Cons: "I wasn't able to pre-select my seat."
Cons: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Pros: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Pros: "The crew were very polite"
Cons: "No choice of menu and films only very limited choice."
Pros: "Seat width, Crew Service,"
Cons: "Web Site Check in is cumbersome"
Pros: "The legroom is comfortable for a tall person."
Pros: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Pros: "Excellent customer service"
Pros: "Food, pleasant and helpful flight attendants"
Cons: "Long layovets"
Pros: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Cons: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Pros: "Food, lavatory experience"
Cons: "Small carry and carry on bag"
Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Pros: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Pros: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
Pros: "That it was comfortable."
Pros: "Good staff service and friendly people. The food was good. The flight was on time."
Cons: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Pros: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Pros: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Pros: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Cons: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Pros: "Clean and very good service."
Cons: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Pros: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Cons: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Pros: "food was great flight attendants are courteous and reliable"
Cons: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Pros: "The crew was excellent."
Cons: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pros: "Crew very helpful. Seat was very good, food excellent."
Pros: "The crew was excellent, respectful and helpful."
Cons: "Boarding by bus is poor"
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Pros: "the crew is fine. The seat was OK standard."
Cons: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Pros: "Overall, the staff was amazing, so as the food and cleanliness"
Cons: "The space between the seats in economic seat"
Pros: "Great seating"
Cons: "Free internet in long flights"
Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pros: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Cons: "For a premium economy service, it was really good."
Pros: "Cabin crew were great"
Cons: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Pros: "Got bumped to Business Class"
Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Pros: "lot of turbulence, uncomfortable ride"
Cons: "entertainment system was good"
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "Crew very friendly"
Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Cons: "Cabin temperature too cool"
Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Pros: "Boarding was good and the flight time was shorter than expected."
Cons: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."
Pros: "Very attentive and super awesome crew."
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Pros: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"
Pros: "everything are okey"
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Pros: "The service, kind and pleasant."
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."
Pros: "The service and fast flight"
Pros: "the crews were very polite and very helpful"
Pros: "Crew, plane, punctuality"
Pros: "they even addressed me by name"
Pros: "The wonderfully kind and friendly air hosts and hostesses"
Pros: "Everything else was good"
Cons: "Old aircraft with tired looking seats."
Pros: "Good service"
Cons: "spicy chicken too spicy!"
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "everything great, every time again"
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Cons: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Pros: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Cons: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Pros: "All the service."
Cons: "more organized boarding"
Pros: "The crew in this sector is ALWAYS rude, and the food is substandard."
Cons: "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
Pros: "I love Emirates airlines and I only registered once for diabedics food I always get it ,the service always consistent but could be better ,aiming for excellence"
Cons: "I think staff could do better ,I think Emirates should aim for excellence I think they still need more efforts to reach excellence ,for me Emirates is number one airline world wide"
Pros: "I would like to see you distribute toothbrush kits in economy class, even if you do not consider 7-8 hour legs as long haul flights"
Cons: "there were no toothbrush kits given out in economy class"
Pros: "Leg room is spacious."
Cons: "Overall good.."
Pros: "The crew was efficient"
Cons: "Live news broadcast"
Pros: "The crew was great and the dinner was really good!"
Cons: "Breakfast could have been better and the seat was pretty uncomfortable"
Pros: "Overall flight quality"
Cons: "Free wifi time can be increased to at least an hour and Food quality can be better"
Pros: "Entertainment system"
Cons: "The food and the crew way of speaking to people"
Pros: "Full plane. Boarding could have been easier with two entry points into the plane"
Cons: "Plane was late leaving but made up time."
Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Pros: "Movies entertainment"
Cons: "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."
Cons: "Other Crew woman"
Pros: "The staff was very helpful in many ways."
Cons: "The seats that I booked online were not available when I checked in for the flight."
Pros: "Smooth flight"
Cons: "The food"
Pros: "the entertainment options"
Cons: "The crew, instead of the usual isle by isle service kept the food trolly at the service station and bought back trays to passengers. This doesn’t have a clear logic to it, but the worst part was, was that they forgot where they were and I had to use my call button for a meal. People were skipped over and they mixed things up. Shockingly disappointing decline in Emirates service standard."
Pros: "The cabin’s atmosphere was great, food was on time i think and food and drinks were overflowing and tasted great."
Cons: "My LCD screen had a problem as i noticed that it was just mine that was having this blurring part like every 5 minutes so it was disrupting my concentration on the movie."
Pros: "The cabin crew are helpful. the in-flight entertainment is superb."
Cons: "The selection of food, the seat is uncomfortable"
Pros: "Service and food"
Cons: "My husband had his backpack and a carry on when we checked in at JFK. He was not allowed. From Dubai to Manila, we saw a lot of passengers who had two or more carry on’s. The floors at Dubai airport are dirty."
Pros: "In flight crew were pleasant"
Cons: "I was made to pay excess luggage because my carry-on was 1kg overweight. I was very depressed because of this treatment and the ground crew in Lagos were abusive when I complained and they threatened me that I would miss my flight if I didn't comply"
Pros: "Everyone was very friendly. Lots of choices for entertainment. Had enough legroom in a regular seat."
Cons: "Being on FlyDubai for the first leg of the trip. We had a difficult time with our check in and our son's luggage was lost."
Pros: "I love the positive and can-do attitude of your crew"
Cons: "A 4 year old banging on the back of my seat"
Pros: "I was very pleased with the service and customer care the airlines displayed."
Pros: "Attention to detail all the way"
Pros: "The entertainment systems was really good."
Cons: "The service of the crew was one of the worst I've ever had..."
Pros: "Loved the entertainment options."
Cons: "Food was horrible and cabin crew was not nice or friendly."
Cons: "From Dubai to London was very cold in the plane"
Cons: "they messed up my bag and had to wait 4 hrs at dxb airport to hv them retrieve it"
Pros: "The flight was comfortable, food excellent, and entertainment system fantastic."
Cons: "A 7kg maximum carry on weight is super low."
Pros: "The crew was fabulous. Beautifully dressed; impeccable makeup; very professional. Very friendly, helpful. PILOTS were amazing!!! GREAT FLIGHT, LITTLE TURBULENCE. LOVE the stickers found in the bag with the earphones, ("WAKE FOR FOOD", "DO NOT WAKE FOR FOOD", etc) but they were never mentioned by the crew. Found them by myself. I think more people would use if they knew about them. LOVE the gift bag with eye mask, etc. Very welcome gift."
Cons: "Seats are too small. Very difficult to stand up and get out of your seat. Even young people have trouble getting up and out into the aisle. The aisle is TOO NARROW! At least one seat on each row should be eliminated, as well as one row to give economy class room. I was on the aisle (seat D), and was unlucky to have a woman and her husband (seats E & F) ask me to get up several times (because passenger in seat G was asleep). I was not at all happy with the movie choices; they were mostly modern and violent. Food selection was unavailable. Menu choices were chicken & fish. Chicken was NOT AVAILABLE."
Pros: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
Cons: "Flight attendants were rude on the Washington to Dubai flight"
Pros: "Friendly crew, great extras, great food. Superior experience with this airline."
Cons: "I am vegetarian , I was not provided with vegetarian food and told that vegetarian food was over and I have to choose bet chicken or fish . I dint eat anything for 14 hours and then ate food again in abu dabi flight ."
Pros: "Excellent experience. The airline I will be looking to fly from now on."
Cons: "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together. Also, our connection time was 2 hours for the next flight. To receive the baggage in the port of entry, it took more than 1 hour 15 mins in the carousel. After that we had to clear customs, change terminal and clear security in 45 mins to catch the next flight. It was really tough for us. They could have handled the baggage little efficiently."
Pros: "Great staff at the airport and in the air! Best customer service!"
Cons: "Older plane with seats that needed help to return to upright position. Touch screen on tv didn't work when I touched with my finger."
Pros: "Just the check in"
Cons: "was travelling with a 1 yr old. And it was really difficult. She was a bit sick. At one point she vomited and there was an attendant near us and granted that it was time for take off and no one can be standing up but after that she didn't even offered anything to clean up or ask us if everything is alright and she even had the look of disgust on her face while she was sitting down. All throughout the duration of the flight no one go for the extra mile to assist me as I was alone with a toddler. I have to ask for the bassinet 3x and it took them a long time. No one gave us the toddler meal which I ordered previously. I thought emirates was a better airline than qatar airways but I was gravely mistaken. Even China southern can do better than that. Horrible."
Cons: "When you fly from Dubai boarding is a disaster and staff is rude"
Pros: "Enjoyed the flight and would rate the overall experience 4+. The only negative is the unduly long time for the luggage to reach the belt. You may like to look into this. Thanks."
I liked the aircraft crew the most. Foods could have been better with more options and snack for kids available.
The only thing that really bothered me was an obnoxiously loud and annoying child sitting next to her father, who had headsets on and made no attempt to discipline the child. I thought maybe the staff should have said something to him in a polite manner
The bathroom is not that good.. dirty.. the sink is not properly draining.. (all bathrooms - all flights- back&forth) . There was no toilet paper seat either going to DC. Crew is not picking up trays/trash right away. Once, we even brought our tray in the back. Food should be mix of western& middle east. middle east food is a bit too much for some passengers- too smelly, spicy,— The crew are nice though. Very helpful and friendly.
it would have been great to be disembarked from an Air Bridge instead of being bussed around the airport after a 16 hour Flight.
My plane tix did not come with lounge access
Pros: "The staff was very friendly was nice trip"
Cons: "The food was not great"
Pros: "Comfortable cabin atmosphere"
Cons: "For extra bag their website says $200 per 50 lbs I was charged $250 instead for 50 lbs excess baggage. Food was terrible and coffee served was cold."
Cons: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."
Pros: "The crew provide good service but personally i did not like the food that could be lot better."
Pros: "There are very friendly"
Cons: "Just continue the better services"
Pros: "Everything was great"
Pros: "Great crew!!!"
Pros: "Good flights"
Cons: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Cons: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Pros: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Cons: "Nice if they offered/served drinks before meals"
Pros: "The crew very good and helpful"
Cons: "The crew are well organised"
Pros: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Cons: "I can't think of anything to make it better."
Pros: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
Cons: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
Pros: "Same as earlier flight"
Pros: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Pros: "Foods were great."
Cons: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Pros: "Nice flight. Good service but it seems women dont get service men do. Ie my wife."
Cons: "Screening was arduous. Line for business class check in at counter was chaotic with no sense of order. A real mess. took over a half an hour and agents were processing coach passengers randomly and seemed oblivious to business class passengers who paid a significant price for the tickets."
Pros: "Entertainment is very good"
Cons: "boarding hall was very small, food was below average for Qatar Airways"
Pros: "crew was excellent, very attentive"
Cons: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Pros: "Flight attendants are ok"
Cons: "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"
Pros: "Foods, crew are accomodating and all sevice facility are very good"
Cons: "Just update the movies regularly"
Pros: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Cons: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Pros: "Crew and food"
Cons: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Pros: "The plane is very comfortable and the staff are friendly"
Pros: "Crew were helpful and not interefering in long flight"
Cons: "Flight from Qatar to Seoul was quite old I believe. USB on my chair did not work and media in LCD screens were not new enough. seats were quite old and not convenient for 10 hours flight."
Pros: "Let's just say there was nothing I didn't like"
Cons: "I have no comment"
Pros: "Friendly staff not delayed excellent safe travel"
Pros: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Pros: "Todo estuvo prfecto"
Cons: "La comida no es nada del otro mundo"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Pros: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Pros: "The airline did not give me 2 seats next to each other like I had booked more than 6 months prior to the trip. They refused to give my friend and I the 2 seats I had iriginally paid for and booked so we were stuck in the very last row of the entire plane with no reclining seats and terrible service for over 13 hours . Completely awful and really disappointing"
Cons: "Was told to move seat up and down repeatedly"
Pros: "Food was good"
Cons: "The crew did not respond to call lights. No Wi-Fi on such a long flight."
Cons: "Seat could have been more comfortable but the leg room was good"
Pros: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Cons: "I honestly had no issues with my flight."
Cons: "Great customer service"
Pros: "Captain was great !"
Pros: "Crew was particularly lively and friendly. The chocolates were awesome"
Cons: "No entertainment throughout"
Pros: "Crew was amazing"
Cons: "Entertainment and dinner food"
Cons: "The seats in coach are incredible small and the seats reclines way to far."
Pros: "friendly and helpful crew"
Cons: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Cons: "They asked me to pay for my luggages. It is strange"
Cons: "This flight often arrives late so it is difficult to get to your hotel"
Pros: "Seats were very comfortable"
Cons: "The boarding was a bit unorganized"
Pros: "The staff was nice"
Cons: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."
Pros: "Good crew."
Cons: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Pros: "Crew very courteous as usual"
Cons: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Pros: "Ricaro seats often broken and backs don’t stay in the upright position."
Cons: "Food is terrible. The hot pocket meal served at the end of the westbound flight is even more than terrible. The (single) Oreo cookie served for dessert on the eastbound flight is rather disappointing and truely less than one would expect or hope for from a Swiss airline!"
Pros: "Good seats for my wife and i: window and aisle seat"
Cons: "Only glass of water free...coffee is 3.50"
Pros: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Cons: "Nothing. It was a quick and easy trip!"
Cons: "Lost luggage’s. Delayed trip"
Pros: "New plane"
Cons: ""Swiss" and punctuality are not anymore going together"
Pros: "Excellent crew and service"
Pros: "Everything, but the lack of entertainment."
Cons: "The lack of entertainment."
Pros: "Seats a bit tight"
Cons: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Pros: "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."
Pros: "Nice staff, very friendly"
Cons: "Paying for WiFi, could use more comfortable seating"
Pros: "New aircraft"
Cons: "Lost luggage. Flight delayed."
Pros: "Service was excelent puntualiti was excelente thank you very much"
Pros: "It was nice because plane was half empty so had quicker attention from stewards - everything was good."
Cons: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."
Pros: "Swiss being swiss, great service and food was quite nice."
Cons: "Airplane felt old, entertainment system is small and outdated."
Pros: "Chocolate was good, a bigger piece, or 2 of them would be better"
Cons: "1h45 departure delayed with no compensation."
Pros: "BEST FLIGHT OF MY LIFE"
Pros: "+ Crew, professional and polite."
Cons: "- food unevenly cooked - No entertainment - Small toilet"
Pros: "Priority boarding, quick boarding, efficient service"
Cons: "Dirty bathroom, late take off/late arrival, non-gluten free or healthy options for food"
Cons: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."
Cons: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Pros: "Too short to rate but good overall"
Pros: "Boarding / deplaning process, well maintained aircraft, good food. Fair price."
Cons: "Cramped seating."
Cons: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."
Pros: "I did not like anything about this flight"
Cons: "My flight has been cancelled with no ecplonation. They reissue e ticket for me under different name. The crew were very rude . My suitcase was lost and still I have not received it . They promised to deliver ."
Pros: "movie was a holocaust film for yom hashoah"
Cons: "crowded food pretty bad late"
Pros: "very short flight but good and timely. nothing bad to say!"
Pros: "Everything is OK."
Cons: "Nothing. Everything is good."
Pros: "The seats had a large amount of leg room!"
Cons: "We left a little late."
Pros: "Overall service was excellent and staff was courteous and helpful."