|Top route||Hong Kong Intl to Osaka Kansai Intl|
|Top airport||Hong Kong Intl|
Cancelled without alert
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
Cons: We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!
Pros: Check in staff was friendly and helpful
Cons: Refused to serve me food when I woke up.
Pros: Absolutely nothing
Cons: The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken.
Pros: I was able to purchase extended seat room for a reasonable price.
Cons: No free drinks or entertainment or anything to help pass the flight time.
Cons: Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?
Pros: Comfortable seat in emergency exit row!!
Pros: HK Express compensated for delay
Cons: Fight was delayed 2 hours
Cons: Terrible attitude from the staff
Cons: Sat on runway 2 hours and then bags delayed 1 hour
Cons: They didn’t offer any thing to drink, complimentary
Pros: Price was good and HK to Tokyo times were good
Cons: No entertainment on 5 hour flight
Pros: Nothing in particular.
Cons: They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault.
Pros: Good price to go HK to Tokyo
Cons: Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it
Pros: The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier.
Pros: Easy flight, nice crew
Cons: Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller
Cons: IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than
Pros: The web specials for prices
Cons: At least provide water to guests.
Cons: Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests.
Pros: I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls
Cons: Lastminute.com could have answered my emails
Pros: Low budget and efficient
Pros: Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight.
Cons: Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault.
Pros: I just want a seat in a high season!!!!!!!!!!
Pros: Friendly crew and very organized
Cons: Wish we didn’t have to buy water and entertainment lacked for a flight this long.
Cons: Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well.
HK express not helpful or empathetic at all!
Pros: Price was good.
Cons: Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in.
Cons: Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)
On board HK Express flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the HK Express assistance team will most likely ask you to pay extra for checked luggage.
HK Express offers direct flights to 28 cities in 10 different countries. Osaka, Hong Kong, and Tokyo are the most popular cities covered by HK Express.
HK Express concentrates most of its flight operations in Hong Kong.
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