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Pros: "Well maintained plane, nice staff and over very comfortable."
Cons: "The wifi worked only 1 hr of the 3 hrs I bought"

Pros: "The seat was great."
Cons: "Overall, it was a great experience. Boarding is very fast compared to US airlines."

Pros: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Cons: "Less delays"

Pros: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Cons: "none"

Pros: "Nothing."
Cons: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."

Pros: "Perhaps the most courteous airline I’ve experienced."

Pros: "Staff was great!"
Cons: "Food wasn’t the best."

Cons: "Nice trip"

Pros: "ANA is always efficient and polite."
Cons: "Just drinks no snacks on this flight"

Pros: "Friendly attentive staff."
Cons: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"

Pros: "Crew tried to be friendly"
Cons: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"

Pros: "Pretty much everything"

Pros: "I liked how much leg room we had. I also liked the movie selection and the food."
Cons: "It would have been nice to have water more frequently during the flight."

Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Cons: "None."

Pros: "Good service, food"
Cons: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"

Pros: "Crew amazing and food very good."
Cons: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."

Pros: "Food is good. Entertainment options are fantastic"
Cons: "Seats are very very narrow"

Pros: "Service, Cleanliness and Overall Quality"
Cons: "Seats could be better"

Pros: "service"
Cons: "food"

Pros: "Service is Stellar"
Cons: "Business class seats were a bit old"

Pros: "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
Cons: "the smell inside the airplane"

Pros: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"

Pros: "Staff are super kind."
Cons: "---"

Pros: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Cons: "Food choices very limited, and quality is sub-par."

Pros: "the place. new. lots of space for the legs. air inside the plane was better than others."
Cons: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."

Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Cons: "Nothing"

Pros: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Cons: "Cabin is bit old, seats don't recline enough, smells musty."

Pros: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Cons: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."

Pros: "Great airline!"
Cons: "some of the gates can be long walk"

Pros: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Cons: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."

Cons: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."

Pros: "Food was great!"
Cons: "The Japanese crew were not very good at English!"

Pros: "Very kind flight attendants with amazing service!"
Cons: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."

Pros: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."

Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"

Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"

Pros: "Great leg room, staff was very nice, food and entertainment was decent."
Cons: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."

Cons: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."

Pros: "Very nice flight. The plane was in great shape and the stewardesses were very nice."

Pros: "The ANA crew is always exceptional. Drinks and food are constantly being provided and the crew routinely walks about the cabin to ensure passenger needs are being met."
Cons: "For some reason, other countries do not use a number system when boarding. This often means if you're not paying attention, you could be the last to board the aircraft because a line will form almost out of thin air. Minor issue, but a systematic boarding procedure would be good."

Pros: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."

Pros: "very good service comfortable seat"

Cons: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"

Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."

Cons: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."

Cons: "I understand it was only an hour flight but I would've appreciated a snack of some sort"

Pros: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."

Pros: "Very efficient, very fast boarding. Crew was polite."

Pros: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Cons: "I liked everything, everything was excellent"

Pros: "Crew were great"
Cons: "More food option"

Pros: "Amazing!!!!!!!!"

Pros: "They were helpful"

Pros: "The crew are efficient and helpful. The food is good too."
Cons: "Hope they have anime movie in the choice"

Cons: "wifi didn't work at all need refund"

Pros: "You are treated like homans and not like cattle as with US airlines"

Pros: "Good service ground staff. Washrooms are clean."
Cons: "Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours."

Cons: "The stewardess were not friendly and accomodating!"

Pros: "Boarding by Zone"
Cons: "Seniors (over 65) people should be given priority boarding"

Pros: "The service was great, flight left 10 minutes early."

Cons: "Rude people. Yelling to passengers."

Pros: "good as expected"
Cons: "everything good"

Pros: "The food and service was great. Crews were friendly and very helpful. Overall the fight experience was great."
Cons: "I wish the lay over was shorter, but I guess theeess really not much that can be done in that regard."

Pros: "Crew r very helpful and accomodating"

Pros: "Food and service"
Cons: "Seats not very comfortable, not enough room for knees/legs"

Cons: "The way the ( check in process ) Manila"

Cons: "If flight attendant is sick, she shouldn’t work."

Pros: "Everything from boarding to entertainment."

Pros: "Fantastic cabin crew as always with Eva air"
Cons: "Uncomfortable tight narrow seats"

Pros: "Get crew, very friendly. Food is amazing and movies are latest"
Cons: "No complaints"

Pros: "Lcd is too near for far sighted...but i enjoyed the trip. The food is not as good as my last eva air trip though."

Cons: "delayed flight terrible asian food no Usb charger"

Pros: "Very plain connecting segment of the flights. Food were not tasty. Service was OK but not great"
Cons: "See above."

Pros: "Usually high quality service and entertainment. Food also good."
Cons: "We boarded 20-30 minutes late even though the plane was there. Not sure what they were doing. Then we sat on the runway for a solid 30-49 minutes. Apparently, this is standard coming out of Manila."

Cons: "One was too warm"

Pros: "I like everything nice servuce"
Cons: "Nobe"

Pros: "Great flight attendants"

Pros: "the attentive service...quality of the airplane...food was excellent...lots to watch on the in flight media monitors"
Cons: "wasn't offered cocktail service...had to inquire"

Pros: "Organized and timely boarding . Agents pleasant and smiling"

Cons: "Small sits."

Pros: "Best business class experience I've ever had. Great entertainment options and extremely comfortable. Service was superb."

Pros: "everything"

Pros: "Your staff were all very helpful with a smile."
Cons: "I wish there were more movie choices"

Pros: "The flight was good nice and convertible."

Pros: "I like EVA because they were very kind."

Pros: "All crews are so nice in the plane!!! It's our first time with my family! Definitely I will choose eva airlines for our next trip soon!"
Cons: "Nothing!!!"

Pros: "Seats are comfortable and the crew was friendly."
Cons: "No meal choice."

Pros: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great"
Cons: "would provide wider movie selection"

Pros: "Chinese language was excellent, English speaking person on flight intercom could use a little bit more improvement."
Cons: "Delayed plane arrival. Cabin pressure can get some getting used to, I've used other airlines and they seem to have better cabin pressure changes resulting in less ear pressure discomfort. Landing was a bit rough."

Cons: "Second meal on board was served after 12 hrs. My kids & I were starving. They just kept giving water in between the 12 hr."

Cons: "Not much movies to watch"

Pros: "The crew was very accommodating"
Cons: "The food was not good"

Pros: "Food is good"
Cons: "Seat is too small"

Pros: "I missed the flight , the Manilla crew worked wonders the service was/is excellent.. will never go on another airline!! Told every one how great,, your staff is can not believe service like this exists !!"
Cons: "15 hours in a cold cattle cabin , the seats hurt after sitting sitting sitting for 15 hours my knees are killing me.... killing me. the plane is huge , smooth, stewardess are great, the 15 hours are torture -the master torturers love the long long flight times -15 hours to NYC from Taipei -- I am guessing a 747 uses a lot more fuel,, but has a recreation deck usually ,, we can walk around ,,, would gladly pay --MORE!! Some engine manufacrturer will get efficiency from those 4 engines, let the plane (747) run on 2 engines once airborne . just hoping as it is --the seats are c lose together , 15 hours in hell is not good 4 the body.. pls get or find a way- love your staff -- EVA is a great great airline!!"

Pros: "Oriental vegetarian meal was thoughtfully organized and tastes well."

Pros: "All in house services A mask be provided to people who cough."
Cons: "Nothing at all"

Pros: "Priority boarding for passenger with kids."
Cons: "The plane from MNL to Taipei was small. No individual monitors, 6-9 passenger shares a single overhead ipad mini size monitor. For that, entertainment 1 star. No loot bags offered for children."

Cons: "Drinks must be served every 2 hours."

Cons: "It was okay but there is no entertainment at the airplane."

Pros: "Everything."

Pros: "Everything was amazing"
Cons: "Could have been better if they let me know that a swabtest result is required from their accredited hospital..what a hassle and I wasn’t able to make the flight at all coz I only found it out at the airport..such a waste of time.."

Pros: "Amazing crew"

Cons: "The tv/movie consoles were not working properly."

Cons: "Food"

Pros: "seat is very poor im a small person and the is to small!not comfortable!"
Cons: "not recomended!"

Pros: "The crews are very polite. The food is good. Service is good."
Cons: "The boarding gate doesn’t have elevator or scalator and it’s hard to go up/ down the stairs (NAIA). Aircraft seat looks old. Overall the flight is good."

Cons: "Food could be better."

Cons: "No phone charger."

Cons: "Food"

Pros: "the service"
Cons: "the food and entertainment system"

Pros: "Good flight crew. Good food."
Cons: "No power outlet for electronic on plane."

Cons: "Changing schedules 4 times! And changing flights on the day of departure.. totally different airlines from asiana to eva.. very last minute notification"

Pros: "I like that they did not bother me when I fell asleep while they were serving the food."
Cons: "I did not like that they ran out of the food that I would have preferred to eat."

Pros: "Service of the airline crew"
Cons: "Food & not enough movies"

Pros: "staff, airplane, entertainment, foods"

Pros: "Everything"
Cons: "Nothing"

Cons: "Nothing"

Pros: "The food is so good."
Cons: "The check in counter is not fully organized. I encounter so much delay in checking in my luggage. The new employee must be properly assisted by the old personnel to avoid long hours of waiting and standing in the counter of the passengers who arrived early so they can check in their baggage ahead of time. I availed of your web check in but was waiting for so long in the check in counter."

Pros: "Good service"
Cons: "Food was okay"

Pros: "Nice staff. Good movies. Liked having slippers and toothbrushes/toothpaste."

Cons: "Every flight with asians was delayed."

Pros: "Nothing"

Pros: "Overall, even with the turbulence, the overall flight experience was quite good. Seat was decently comfortable, and crew members were helpful."
Cons: "The boarding gate was tricky. Boarding at nearby gates was ongoing, so the boarding area was quite crowded, and the waiting line was quite confusing at ICN. The problem was with Hong Kong International Airport. It seems HKIA is experiencing 'traffic jam' very often. It's quite risky for the passenger like me who is expected to have another long journey back home after arriving in HKIA. Should be praying again and again in order to take the AEL and MTR before the service is over around 1 AM."

Pros: "Customer service was good and complimentary food was served during flight. Compar to other airlines require’s me to purchase and with card."
Cons: "None"

Pros: "2 free checked bags"
Cons: "Old, uncomfortable seats. No in-seat power. Weak entertainment options on tiny screens. 3-4-3 configuration means no seat is a good seat. No legroom. App sucks--good luck purchasing choice seats on it. Not enough beverage services; I was parched and desperate for water throughout. I hated my experience on this airline and will work to avoid on future trips to Asia."

Pros: "Everything was great. Thank you Asiana"

Cons: "Entertainment system"

Pros: "Great. Attendants are great"

Pros: "Good"

Pros: "Entertainment options were good, newer movies. Lacked usb or ac charging, had older screens both flights with subpar visuals."
Cons: "On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did."

Cons: "Weighing hand carry bags in Manila"

Pros: "Staff is friendly smiles and goes the extra step to insure comfort"
Cons: "You pay extra for a bulkhead and they place a bassinet in your personal space. Seats lack cushion on A380"

Pros: "Cleanliness, efficiency."
Cons: "Seat cushioning could be better for the long haul legs."

Cons: "Delay to board then delay in plane to take off"

Pros: "Nice plane very smooth new"
Cons: "Limited movies selection Staff does not smile much"

Pros: "It was an easy ride and was comfortable. No problem in using the screen to watch any show or movie."

Pros: "I like the food and Smooth landing!"
Cons: "The flight was delayed."

Pros: "More space"
Cons: "Food should be better , not all passengers are Korean so food shd be of different kinds."

Pros: "Most comfortable seats we've ever experienced on an airplane. Quality entertainment, helpful and kind staff"

Pros: "1. The nap zone 2. Free shower 3. Free wifi"
Cons: "Nothing"

Pros: "Crew was very helpful"
Cons: "Tubulence"

Cons: "Problem with getting off the airplane"

Pros: "Everything"

Pros: "Very good"
Cons: "None"

Pros: "Crew was efficient."
Cons: "Seats on the small side."

Cons: "Flight was again delayed going to and coming from Manila.. Time allotted for transfers from LA to Seoul and Seoul to Manila of 1+ hr. is too short. Security is very strict which is good but you just arrived from one airline and transferring to another airline in 1 hr."

Pros: "Super friendly staff"
Cons: "Check in and boarding took incredibly long due to systems being down at the airport probably not asianas fault but that's my only complaint"

Pros: "Left on time, I slept almost the entire flight, crew was very nice and attentive. Bags where on time. Nothing not to like exceptional performance."
Cons: "Nothing Great flight"

Pros: "The food is delicious!"

Pros: "Just a great experience. Crew is great seats are comfortable. Almost didn't realize i was stuck on a plane for 12 hours."
Cons: "Meal. I don't eat fish and in elerjec to mushrooms and allot of meals seemed to have them."

Pros: "Great crew"
Cons: "N/A"

Pros: "Seat was comfortable. Crew was not too attentive and kept forgetting to serve me food"
Cons: "Crew should be attentive to ALL passengers."

Cons: "Finest Airline and service I have encountered and I am almost 2 million miles!"

Pros: "Cathay Pacific and crews were really good."
Cons: "I suggest no seating reservation online."

Pros: "The flight was good"
Cons: "Everything was great"

Pros: "Crew and the food"
Cons: "Seating was tight for me a big guy"

Cons: "The crew should be friendlier while they deliver their service."

Pros: "nothing"
Cons: "3 hours delay for a flight of 1 h 45 min"

Cons: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"

Pros: "Efficient, courteous and early arrival"

Pros: "Just fine.."

Pros: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Cons: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"

Pros: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Cons: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."

Cons: "flight delayed as always"

Cons: "flight delayed as usual"

Cons: "flight delayed as always"

Cons: "1h30 delayed as usual"

Cons: "90 minutes delayed"

Cons: "Delayed without notice."

Pros: "Service and plane"
Cons: "None"

Pros: "SMS Informing new schedule of the flight"
Cons: "Please change the food"

Pros: "The upgraded seat to business class."
Cons: "Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."

Pros: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Cons: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."

Cons: "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."

Pros: "More leg room"
Cons: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"

Pros: "I always flew Cathy ...... since then .....the snack are always noodle and no other alternative ......."
Cons: "may be some bread .... cookies ....... chips ...... and fruit"

Pros: "Cathay is usually a solid airline to fly with. It’s comfortable even in economy and the staff is pleasant and usually efficient."
Cons: "The delayed boarding process and the bottleneck once people were boarding didn’t allow for the flight to depart on time."

Pros: "Had a nice meal, 2 hours 20 min flight. very nice"

Pros: "Very efficient service and prompt arrivals unlike United Airlines.aircraft was modern and equipment was generally well maintained."
Cons: "What other snack options available other than Ramen Noodles. Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets. This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship.these seats can be specially configured to either seat a no rmal adult or a fast attachments for a baby carrier."

Cons: "None in particular"

Cons: "Poor inflight service"

Pros: "Print customer service and polite staff"
Cons: "Limited wheelchair availability"

Pros: "The service"
Cons: "Nothing"

Pros: "All"
Cons: "All"

Pros: "Food is ok."
Cons: "Washrooms are small and dirty."

Pros: "Good service"
Cons: "Older plane"

Cons: "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."

Pros: "I like the snacks offered"
Cons: "Great crew we got a soft landing"

Pros: "Clean plane"
Cons: "Seat won't recline"

Pros: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Cons: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."

Pros: "Flying beats driving"

Pros: "Everything! Very organized!"
Cons: "Nothing!"

Pros: "The service, the plane, friendly staff all throughout"
Cons: "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."

Cons: "I was seated at the last seats and by the time it was my turn to choose from the menu, there was none left but just one option for me. Hope Cathay pacific will add extra food selections to accommodate passengers in the last seats."

Pros: "Crew is polite and always willing to serve. Cathay always boards quickly and is always on schedule."
Cons: "I just don't care much for airline food .....I'm 6-4 so I'm never comfortable on long flights. There needs to be more popular movie selections."

Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."

Pros: "Service and courtesy"

Cons: "Food was awful flight and cr"

Pros: "In-flight entertainment"
Cons: "Small portion of food"

Pros: "Everything was fantastic all services was really awesome. It was my first time to flight Cathy and i was amazed"

Pros: "yes the crew are good and accomodating"
Cons: "hoping the seats can adjust a little bit more to recline"

Pros: "On time"
Cons: "Boarding, crew, food"

Pros: "No"
Cons: "The no"

Pros: "Was very much on time, quick flight and boarding."
Cons: "Entertainment"

Cons: "Older plane, no entertainment but did have free wifi"

Pros: "Food was good, and offered even on short flights. Crew is very nice"

Pros: "Truly friendly, service minded and happy cabin crew."
Cons: "A bit messy for the boarding but partly as unruly passengers"

Pros: "On time flight"
Cons: "Food"

Pros: "Nice seats in business, good food, nice crew."
Cons: "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"

Pros: "comfort is alright"
Cons: "no entertainment not even music"

Cons: "The lounge is awful."

Pros: "From on-line checkin to baggage claim in LAX was easy."
Cons: "At the gate, we had to go through another security check, which was fine. But I had to surrender the water bottle that I just bought from the concession stand across from the gate. The reason I was given was that the US rules require water is not allowed to be carried into the plane... In-flight entertainment did nto have many choices of action films."

Pros: "Flight itself was good"
Cons: "Delay left me with back pain in business lounge. The chairs were really uncomfortable for long stay and left me jet lagged"

Pros: "They gave us a meal on a 2 and a half hour flight! Amazing service."
Cons: "It was a bit tight. Not much legroom."

Pros: "Home"
Cons: "Nothing"

Pros: "Nice staff"
Cons: "Literally every time I fly PAL there is some issue with delay. After boarding we stat on the plan for over an hour before we took off waiting for some other passengers. Also I was at the airport early and wanted to get on earlier flight they wanted to charge me $300 to get on a flight with many extra empty seats."

Pros: "Friendly filipino airport staff and PAL stewardess are friendly and accomodating"
Cons: "Very long que at HK immigration"

Pros: "Friendly crew. Nice plane. They fed us even though it was less than 2 hour flight."
Cons: "Delayed flight, late take off. Chicken nuggets I had we're bland."

Cons: "The Manila airport is a mess! Everyone tells you something different. No one seems to know where to send you. I've never in my life had to exit an airport on a layover to re-enter again and go through the entire check-in process from scratch. There are no signs anywhere that tell you you will have to go through security a SECOND time once you're at the gate. I'm diabetic and need to have water on me at all times. I can't get dehydrated. I had no clue I woudn't be able to take the bottles of water I PURCHASED AT THE AIRPORT!!! with me on the plane. I've never experienced that in all my years of flying. No other airline or airport has ever made you throw out the water that you purchased at the airport. So I wasted my money there. PLUS, the only vendor that had any sort of appetizing food that I could eat as a diabetic was a cash only vendor. They took USD, great, but they were using a conversion chart from May 2017 (I was flying in March 2018) so the exchange rate was in THEIR favor. And they won't give you USD in change. They give you Philippine money in change. So I get screwed on the exchange rate on BOTH sides of the transaction. Plus, what am I going to do with Philippine money when I'm only in the airport for a layover??? So I'm going to lose money again to change it back to USD once I get home. Archaic. We are living in the 21st century. This shouldn't happen. The plane was sooooo uncomfortable for a 13 hour flight. The entertainment system at my seat wasn't working so I had to be moved once we were in the air. The new seat was so worn in, there was virtually no padding underneath my saecrum (butt bone) for the 13 hours. No foot rest, either. And the temperature in the plane fluxuated the whole time between hot and cold (although mostly hot). You should take some lessons from Singapore Airlines.....so much more comfortable in ALL aspects."

Pros: "It's a Philippine Flag carrier. It's a privilege to patronize our own carrier."
Cons: "No hassles at all. Generally a smooth flight to HongKong."

Pros: "It was like most other flights ie it was fine. Above average overall."
Cons: "A big negative was the transit lounge in Manila. Between 2 Philippine Airline flights we had an 8 hour layover in the Manila transit lounge. Not impressed at all. There were about 4/5 staff but they sat outside the lounge & did nothing to control the passengers & keep them quiet /organised. The lounge was very crowded, very noisy & there was only water to drink & nothing to eat. For 8 hours! The very least should be to supply more seating & a facility where passengers can order coffee/tea & snacks. Also there was only 1 ladies toilet, so always occupied. The lounge Definately needs an urgent upgrade in facilities then I would consider flying Phillipine Aiines again."

Pros: "Thw flight was on time."
Cons: "None so far."

Pros: "Crew was fine food mediocre"
Cons: "Leg room is real tight. Hardly any space to move. Compared to other airlines the A320-200 Philippine Airlines aircraft has been packed with way too many seats. Will not fly them again."

Pros: "It was an almost perfect flight. We just had the wrong travellers sitting behind us. it was a late night flight and these teenagers were playing UNO. So can you imagine the noise they are making???"

Pros: "Great staff very nice and enterianment system at each seat was very good."
Cons: "N/A"

Pros: "The flght is on time nice plane"

Pros: "Smooth flight"
Cons: "Not enough leg room"

Cons: "Nothing"

Pros: "Excellent crews"
Cons: "Delays"

Pros: "Crew, food n legroom"

Pros: "Good service"
Cons: "Little Delayed"

Cons: "Overall we had a good experience however we were not informed about change of departure time....so double check a day prior to your flight...."

Pros: "The crews are nice."
Cons: "The plane was shaking and gave me nauseas"

Pros: "got lucky and no one sat next to me. Boarding was fast"
Cons: "No Entertainment module, have to pay for Wifi"

Pros: "Peppy happy music although it should be played a little softer. Good lunch - right portioning. Coffee could be better though."

Pros: "Food was excellent!"

Pros: "On our return flight from Narita to Manila there was this family with 3 little kids and seating directly in front of us , the little girl cried the entire flight of 4 hours every 10 seconds and the mom didn't do anything to calm her , even wearing a headset I can hear the girl crying. The crew should have done something to seat them at the end but they were seated in the middle. Was so annoyed ! Flight attendant were slow taking our empty food tray. 1/2 hour later or more before they finally take it. No addt'l crew to give drinks after the meal."
Cons: "To small and old seats. I am so tiny already but I can bump my elbow to next person seating. No leg room."

Pros: "Crew were nice."
Cons: "leg room only enough for shorter people. Tall people will have their knees pressed against the seat in front. If you are tall and ask for a bulk-head seat, you will be asked to pay a huge increase in price. Zero consideration will be given to weather the seat is adequate. If you want an adequate seat, you must pay as if you wanted luxury. Also, the food was horrible. Also, even some international flights will have NO entertainment system at all and no means to charge your cell phone so you can entertain yourself."

Pros: "For group check inc check-in personnel were inflexible. Nearly missed flight despite being in airport 2.5 hours before flight."
Cons: "Personnel were not listening to situation and issues that would be affecting passengersdespite taking to supervisor."

Pros: "The crews (all crews)"
Cons: "Can't watch the tv cause no earphone"

Pros: "easy check in good crew"
Cons: "All was good"

Pros: "I travel all the world many countries all the time and this landing in guam was on the top ten maybe number 2 of all times congrats pilots very good so good happy"
Cons: "the window was dirty [ someone wiped nose on it maybe] please chek the clean crews for the windows ."

Pros: "The in flight meal was very. The cabin crew was friendly and gave good service."
Cons: "Legroom could have been better."

Pros: "Boarding formalities were smooth and flight departed in schedule. Crew were attentive and friendly. All in all, a pleasant flight."

Cons: "They left my luggage behind. But I got it back the next day on the first flight out at no expense. The flight was slightly delayed - no fault to PAL, just a couple of super-late passengers."

Cons: "Very bad, delay 90 minutes"

Pros: "Good service, but the food was HORABLE. !!"

Pros: "Large, new plane, modern. Wonderful crew."
Cons: "Air traffic into and out of Manila is heavy and causes delays. We waited 19 minutes to land coming into Manila and my Hong Kong flight waited 15 minutes on the tarmac waiting to take off."

Pros: "that the flight purser announced that on board phone service is allowed BUT THAT INTERNATIONAL ROAMING CHARGES may apply ON A DOMESTIC FLIGHT ha ha. (I put it in what I like on the flight as that was just pure silly)"
Cons: "Seriously, was that food and coffee you served? My car radiator needs a new coolant. Would that brew concoction of yours work? In the Manila airport, in the dedicated PAL only terminal, the gate assignment wasn't even shown. In my view, a friendly smile does not replace good service."

Pros: "the service was great"