Traveler reviews
Overall rating
6.0
Good
Based on 10 reviews
Boarding
5.4
Comfort
6.4
Crew
6.2
Entertainment
5.0
Food
5.4
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Round-trip
Economy
Cebu Pacific information
| IATA Code | 5J |
|---|---|
| Routes | 168 |
| Top route | Cebu City Mactan Intl to Manila Ninoy Aquino Intl |
| Airports served | 52 |
| Top airport | Manila Ninoy Aquino Intl |
Cebu Pacific traveller reviews
Pros
"Friendly staff; value for the money."
(in 11 reviews)
"Staff was helpful pre boarding."
(in 8 reviews)
"Flight was ahead of time."
(in 2 reviews)
Cons
"Flight was delayed 90 minutes."
(in 47 reviews)
"Almost an hour late"
(in 6 reviews)
"All food and even water cost money."
(in 5 reviews)
Recent reviews
Traveler rating
77
56
62
79
0
Find reviews that mention:
delayed flight
empty seats
staff great
pacific
international flight
smooth flight
time is money
almost an hour
even water
return ticket
ahead of time
never fly
booking site
super delayed
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4.0
Arrived on time
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2.0
None
review from
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10.0
Please improve on your LIVE customer services. We want a live person to speak too. It was very inconvenient because speaking to a chat person. PLEASE HIRE LIVE PEOPLE FOR YOUR CUSTOMER SERVICES. Thanks
review from
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2.0
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
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10.0
The space between seats are a bit narrow
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6.0
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
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2.0
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
review from
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6.0
Don't use kiwi
review from
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8.0
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
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10.0
Pros: Fun crew, smooth flight.
review from
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3.6
Cons: I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket..
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10.0
Pros: awsome deal awsome flight
Cons: nothing great flight.review from
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8.0
Pros: the flight was comfy
Cons: some drinks!!!! NOT alcohol but like water or soda.review from
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9.5
Pros: Boarding was smooth and quick.
review from
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7.6
Cons: Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!
review from
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2.0
Pros: Not Satisfied
Cons: Need improvementsreview from
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8.0
Pros: Friendly staff; value for the money
Cons: Boarding procedures not very organizedreview from
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8.0
Cons: More legroom
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3.6
Pros: The boarding and landing was okay.
Cons: Crew don’t engage well. Plane smells like poop the whole time.review from
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4.0
Pros: The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight.
review from
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5.2
Pros: Price was great and the crew was friendly
Cons: All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole tripreview from
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9.5
Pros: The quiz and prizes given by the service crew onboard
review from
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3.0
Cons: Seats that recline and quieter announcements especially the game
review from
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4.0
Cons: They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day
review from
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7.3
Pros: The seat has a bit more space than regular economy in competitor airline
Cons: The cabin crews on this flight need some passenger service training!review from
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4.0
Pros: Nothing
Cons: Everythingreview from
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7.5
Pros: The boarding was organized
Cons: Free snacks?review from
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7.5
Cons: Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud.
review from
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10.0
Pros: All the crew were super pleasant and friendly despite attending to very rude European passengers.
Cons: Keep up the excellent work!review from
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9.5
Cons: Want to have a USB charging port on a seat
review from
Cebu Pacific FAQs
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Flight status
Cebu Pacific route map
Top airports served by Cebu Pacific
- Manila Ninoy Aquino Intl Airport (MNL)
- Cebu City Mactan Intl Airport (CEB)
- Davao City Francisco Bangoy Airport (DVO)
- Iloilo City Mandurriao Airport (ILO)
- Puerto Princesa Airport (PPS)
- Angeles City Clark Intl Airport (CRK)
- Bacolod Airport (BCD)
- Boracay Godofredo P. Ramos Airport (MPH)
- Cagayan de Oro Laguindingan Airport (CGY)
- Zamboanga City Airport (ZAM)
- Hong Kong Intl Airport (HKG)
- General Santos Intl Airport (GES)
- Panglao Bohol–Panglao Intl Airport (TAG)
- Tacloban City D.Z. Romualdez Airport (TAC)
- Singapore Changi Airport (SIN)
Cebu Pacific contact information
- 5J IATA Code
- +632-7020-888 Call
- cebupacificair.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.