Traveler reviews
Overall rating
5.7
Okay
Based on 308 reviews
Boarding
5.9
Comfort
5.8
Crew
6.8
Entertainment
4.4
Food
4.8
Skip to main content
More
Find cheap flights on Cebu Pacific
Round-trip
Economy
Cebu Pacific information
| IATA Code | 5J |
|---|---|
| Routes | 166 |
| Top route | Cebu City Mactan Intl to Manila Ninoy Aquino Intl |
| Airports served | 52 |
| Top airport | Manila Ninoy Aquino Intl |
Cebu Pacific traveller reviews
Pros
"Friendly staff; value for the money."
(in 11 reviews)
"Staff was helpful pre boarding."
(in 8 reviews)
"Flight was ahead of time."
(in 2 reviews)
Cons
"Flight was delayed 90 minutes."
(in 47 reviews)
"Almost an hour late"
(in 6 reviews)
"All food and even water cost money."
(in 5 reviews)
Recent reviews
Traveler rating
75
55
61
77
0
Find reviews that mention:
delayed flight
empty seats
staff great
pacific
international flight
smooth flight
time is money
almost an hour
even water
return ticket
ahead of time
never fly
booking site
super delayed
-
2.0
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
review from
-
6.0
Don't use kiwi
review from
-
8.0
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
review from
-
10.0
Pros: Fun crew, smooth flight.
review from
-
3.6
Cons: I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket..
review from
-
10.0
Pros: awsome deal awsome flight
Cons: nothing great flight.review from
-
8.0
Pros: the flight was comfy
Cons: some drinks!!!! NOT alcohol but like water or soda.review from
-
9.5
Pros: Boarding was smooth and quick.
review from
-
7.6
Cons: Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!
review from
-
2.0
Pros: Not Satisfied
Cons: Need improvementsreview from
-
8.0
Pros: Friendly staff; value for the money
Cons: Boarding procedures not very organizedreview from
-
8.0
Cons: More legroom
review from
-
3.6
Pros: The boarding and landing was okay.
Cons: Crew don’t engage well. Plane smells like poop the whole time.review from
-
4.0
Pros: The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight.
review from
-
5.2
Pros: Price was great and the crew was friendly
Cons: All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole tripreview from
-
9.5
Pros: The quiz and prizes given by the service crew onboard
review from
-
3.0
Cons: Seats that recline and quieter announcements especially the game
review from
-
4.0
Cons: They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day
review from
-
7.3
Pros: The seat has a bit more space than regular economy in competitor airline
Cons: The cabin crews on this flight need some passenger service training!review from
-
4.0
Pros: Nothing
Cons: Everythingreview from
-
7.5
Pros: The boarding was organized
Cons: Free snacks?review from
-
7.5
Cons: Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud.
review from
-
10.0
Pros: All the crew were super pleasant and friendly despite attending to very rude European passengers.
Cons: Keep up the excellent work!review from
-
9.5
Cons: Want to have a USB charging port on a seat
review from
-
9.0
Pros: The airline assigned the latest airplane to my flight. Its USB charging port was good.
Cons: I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner.review from
-
5.6
Pros: Serge and the cabin crew were grey. The pilot made up 20 minutes on a 1 hour flight, came in late from previous flight.
Cons: Scheduling. CP is ALWAYS late, and messes up connections. Hard to coordinate remedies with my phone turned off. It hadn't been once, 10, or 20 times, but EVERY time.review from
-
7.5
Pros: On time and relatively hassle free
Cons: The bus transfer to the terminal was a bit chaoticreview from
-
7.0
Cons: Boarding is a fiasco with cebu pacific they should try zones and separate lines like japan!
review from
-
8.5
Cons: Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?
review from
-
10.0
Pros: XSS
Cons: XSSreview from
Cebu Pacific FAQs
What is Cebu Pacific's carry-on size allowance?
Where does Cebu Pacific fly to?
What is Cebu Pacific’s primary hub?
How does KAYAK find such low prices on Cebu Pacific flights?
Flight status
Cebu Pacific route map
Top airports served by Cebu Pacific
- Manila Ninoy Aquino Intl Airport (MNL)
- Cebu City Mactan Intl Airport (CEB)
- Davao City Francisco Bangoy Airport (DVO)
- Iloilo City Mandurriao Airport (ILO)
- Angeles City Clark Intl Airport (CRK)
- Puerto Princesa Airport (PPS)
- Bacolod Airport (BCD)
- Boracay Godofredo P. Ramos Airport (MPH)
- Cagayan de Oro Laguindingan Airport (CGY)
- Zamboanga City Airport (ZAM)
- Hong Kong Intl Airport (HKG)
- General Santos Intl Airport (GES)
- Tacloban City D.Z. Romualdez Airport (TAC)
- Panglao Bohol–Panglao Intl Airport (TAG)
- Butuan Airport (BXU)
Cebu Pacific contact information
- 5J IATA Code
- +632-7020-888 Call
- cebupacificair.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.