|Top route||Davao City Francisco Bangoy to Manila Ninoy Aquino Intl|
|Top airport||Manila Ninoy Aquino Intl|
As usual, flight delayed. We arrived around 2pm already.
Cebu Pacific unilaterally changed our flight to a flight 3 hours later. We were unable to take the later flight, but were given no venue for choosing a different, earlier flight instead. So we had to purchase an additional flight back to Dumaguete. We purchased our new ticket with Philippine Airlines. We will avoid Cebu Pacific in the future.
I requested a refund several times because I changed my travel plans. Customer service has been dirt poor from both Cebu AND Kiwi. I will not recommend these agencies to anyone else and will not do business with them myself. Very bad customer service!
Terrible bag drop, kiosk didnt print, still slow lines just to bag drop…serious problems with efficiancy
i book the extra luggage through the site. but the next day i gat the mail that can not book and it was refused. and once i go to airport counter and did not even take the luggage to airport because it was refused. but the airport the airline charged me hkd 240 and then only issue the boarding pass. and they said it is in their system. point is it is miss communications between your and the airline. but you forcefully charge the money to me. i appreciate to check the issue and do the necessary refund.
Stewardesses weren't very friendly
Arrived on time
Please improve on your LIVE customer services. We want a live person to speak too. It was very inconvenient because speaking to a chat person. PLEASE HIRE LIVE PEOPLE FOR YOUR CUSTOMER SERVICES. Thanks
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
The space between seats are a bit narrow
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
Don't use kiwi
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
Pros: Fun crew, smooth flight.
Cons: I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket..
Pros: awsome deal awsome flight
Cons: nothing great flight.
Pros: the flight was comfy
Cons: some drinks!!!! NOT alcohol but like water or soda.
Pros: Boarding was smooth and quick.
Cons: Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!
Pros: Not Satisfied
Cons: Need improvements
Pros: Friendly staff; value for the money
Cons: Boarding procedures not very organized
Cons: More legroom
Pros: The boarding and landing was okay.
Cons: Crew don’t engage well. Plane smells like poop the whole time.
Pros: The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight.
Pros: Price was great and the crew was friendly
Cons: All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip
Pros: The quiz and prizes given by the service crew onboard
Cons: Seats that recline and quieter announcements especially the game
On board Cebu Pacific flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Cebu Pacific assistance team will most likely ask you to pay extra for checked luggage.
Cebu Pacific offers direct flights to 51 cities in 15 different countries. Manila, Cebu City, and Davao City are the most popular cities covered by Cebu Pacific.
Cebu Pacific concentrates most of its flight operations in Manila.
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