Cons: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Pros: "Reliable service, clean cabin"
Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Cons: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Pros: "I always like Singapore Airlines. They should continue to be the best."
Cons: "Some flexibility to select food choices even if we book the flight in short notice."
Pros: "Best airline I've ever been on"
Pros: "Food, Entertainment."
Cons: "Harder than usually landing"
Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Pros: "Seats were good"
Cons: "Food could have been better"
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "The Staff was very friendly."
Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Pros: "The lunch and dinner menu was excellent"
Cons: "more bathrooms."
Cons: "Too much stop over"
Pros: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Cons: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Pros: "The main course"
Cons: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Pros: "Excellent flight experience"
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pros: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Cons: "Nothing to mention, all was good"
Pros: "Service from Singapore airlines"
Pros: "Overall experience"
Cons: "Could have had a better selection of movies"
Pros: "Great service always"
Pros: "smooth service with refreshments"
Cons: "No working seat audio"
Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."
Pros: "Overall service, good leg space."
Cons: "We were seated in the same section with four babies."
Pros: "Sound sleep"
Pros: "the flight time was quick , by the time you took off you practically were preparing for landing"
Cons: "nothing disappointing"
Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "Made Econ class feel like biz :)"
Cons: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Cons: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Pros: "Flight arrived earlier than expected and the flight attendants were good and polite."
Pros: "Airline was great"
Cons: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Pros: "Customer service , crew was nice"
Cons: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
Pros: "Singapore air has amongst the best service out of all airlines."
Pros: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Cons: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Pros: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Cons: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Pros: "Overall is perfect"
Pros: "The food was very good and inflight entertainment was excellent."
Cons: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Pros: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Cons: "Yes amazing"
Pros: "The seat was somewhat comfortable. the inflight movie selection was far better than my flight between jfk and ist."
Cons: "The overall crew/staff need to learn to improve their behavior and attitude towards their passengers."
Cons: "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."
Cons: "Flight delayed missed connection lost bag"
Pros: "The food was good. The staff very friendly."
Pros: "Food service and choice of meals was good. Nice movie and Show selection."
Cons: "The aircraft was dirty the bathroom was not up kept. The boarding process was horrible considering I’ve flown with Turkish Airlines before. The seat was extremely uncomfortable and the passengers were kicking the chair behind me and in front of me the entire time:/ The plane got really cold towards the end of the flight! The crew seemed irritated and we’re talking in the back quite a bit when we needed assistance. I was disappointed with this flight to be honest !"
Pros: "Good movies"
Cons: "Lack of drinks offerdd"
Pros: "The crew members were really nice"
Cons: "Everything was great"
Pros: "Service food timely departure"
Cons: "Nothing to dislike"
Pros: "The flight was very accommodating. Everything from eye shades, tooth brush and slippers were provided. I took the red eye and slept the whole way."
Cons: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."
Pros: "Comfortable but narrow seats."
Cons: "Entertainment system could do with more selection."
Pros: "I did nit like anything..."
Cons: "I hate kayak.."
Cons: "I received my luggage one week after the flight"
Pros: "they provide such a great service so that I cannot find anything else to complain."
Pros: "On board entertainment ststem has lots of options to choose from on all accounts. Food selection was good, served hot with large selection of drinks. Overall much better than US airlines that cross Atlantic."
Cons: "More comfortable seats for long haul flights is a must have. Comfort+ Offered a money’s worth alternative to business or first class. Boarding is done away from terminal building which required busess for transportation back and forth. Prefer skybridge instead."
Pros: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Cons: "Istanbul airport is crowded. Looking forward to the new airport."
Pros: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Cons: "The flight arrived a little late. It was not on time."
Cons: "my seat was uncomfortable"
Pros: "Try to introduce some Pakistani food especially from Karachi rest are very good."
Cons: "Behavior of staff are extremely good this my first experience previously I use to fly with other air line due to price especially from Karachi to USA. I hope if I will get good deals I will prefer Turkish Airlines because turkey is our brother country."
Pros: "The food was delicious. I like how whenever there was turbulence, it was announced and we were instructed to put on our seat belts."
Cons: "On my ticket, it said Philippine Airlines and there was no terminal mentioned. It's a good thing I didn't go to the Philippine Airlines terminal, which is in NAIA 2. I went to NAIA 1 because I checked the airport website beforehand. Once I was in the airport, people weren't sure if the flight mentioned in my ticket was the Turkish Airline flight because it said Philippine Airlines on my ticket. I also couldn't do an online check-in."
Pros: "The food and amenities were alright."
Cons: "It left late, the plane lost my friend's luggage for a day."
Pros: "The crew looked after the children on the flight giving them coloring books, milk and little things I noticed. Therefore the children on the flight didn't fuss a lot therefore they didn't disturb the other passengers"
Cons: "Boarding passengers were approved to board, directed to the jetway, and then stopped. We were all stranded, standing on the boardwalk for over 30 minutes. There was no seating and little air conditioning, and we were given no explanation for the long delay in boarding."
Pros: "The food on Turkish is excellent, and it seems they come through every hour to offer water, coffee or tea between meals. The entertainment is also the best system, with the most options I have seen on any airline. And the seats are much more comfortable than most planes- the headrests bend so much, you can actually sleep without your head rolling off the headrest!"
Pros: "They shipped my dog from Tel Aviv perfectly. No problems."
Cons: "The laptops and Ipads are removed from the cabin"
Pros: "Entertainment was good and interesting. Food was interesting and I did not go hungry"
Cons: "Seats too close for taller people to sleep with any comfort.....almost miserable"
Pros: "On time"
Pros: "Istanbul airport with shops and new food court area is excellent"
Cons: "Newer fleet. Good service and entertainment system."
Cons: "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."
Cons: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Pros: "Service is excellent. Ground support was okay, not overly friendly."
Cons: "Istanbul airport has too many people not a lot of place to sit and rest. Very difficult to use the internet."
Cons: "Plane was old. Seat pitch too tight."
Pros: "The food and movie selection was very good."
Cons: "The seat I was assigned was not the seat I had originally selected. The staff was so rude to me and behaved very disrespectful to me when I would ask for help. I had the very front aisle seat and the flight attendances kept bumping into me and my fold out tv screen. And the other passengers on board were not so nice either.. there was a grown man that was maybe in his 50's and i am a 22 year old 5 feet tall and this man shoved me back into my aisle and one of the flight attendances saw and said nothing to him."
Pros: "Turkish Airlines still my pick for long haul flights. Stand outs are the meals followed by attentive crew. IFE also very extensive"
Pros: "The crew, landing before scheduled, wonderful, delicious food. Good pillow and linens."
Pros: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."
Pros: "On time."
Cons: "Food. Entertainment. Leg room."
Pros: "There was free movies to watch along with a travel bag."
Cons: "The food options were not good for vegetarians or vegans."
Cons: "I did online check in the day before, but the planes switched. wouldn't you just try to keep people in the same relative spot rather than having everyone repick the seats?"
Cons: "Baggage handling was rough. Dented one new bag and broke the buckle on another."
Pros: "Great selection of movies. Really got a kick out of the Batman vs. Superman stuff! :)"
Cons: "I was a bit tight in my seat, and when I went towards the back of the plane, I saw a number of people had a whole row to themselves. It would have been nice if the spacing was better so more of us could be less cramped."
Pros: "Entertainment at the seat was very satisfactory."
Cons: "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."
Cons: "Would not r commend in any capacity"
Pros: "The food on the plane was good and the entertainment options were also nice. Many options for movies etcetera. Also as much food and drinks as you want."
Cons: "The seating was tiny. Not enough room for legs to stretch out. The plane also had Florescent lighting that changed colors every 20 seconds for the first 2 hours of the flight, my wife got nautious. At 11:30pm they served supper, which the food was good but this was supposed to be a red-eye so we were expecting some rest. The lights finally went out at 1200 midnight. They turned them back on at 6:00am for breakfast. I will never under any circumstance fly Turkish Airlines again."
Pros: "On time"
Cons: "Boarding, crew, food"
Cons: "Food options could have been better. I decided to treat myself and fly business for better service but both my trip were epic failed!"
Cons: "Very dense seating. Essentially it's like a budget airlines: very dense seating, no IFE. Blankets are given only on request"
Pros: "The flight was excellent except for the food. They could have fone better."
Pros: "Food was good, and offered even on short flights. Crew is very nice"
Pros: "crew was great/ airline was clean"
Cons: "the flight from manila to jfk. the security check was 3x. i justthought it was crazy"
Pros: "Good check in and inflight crew service and attitude."
Cons: "Poor IFE (overhead LCD screens too small and no headsets provided for sound), seat quality/pitch, no wifi, poor snack quality/type (barely edible choco cupcake)"
Pros: "Great Flight Crew very Pleasant"
Cons: "It was a small plane but comfortable and comfortable flight"
Cons: "PAL is literally never on time. The terminal process was absurd - 300 person line to check in and print a boarding pass. Then it was 1hr late to boars and then >90 mins waiting on the tarmac. Just a terrible on-time performance and inconvenient process that is typical of PAL"
Pros: "The service of Philippine Airlines have greatly improved. I have flown over 20 international airlines like Singapore Airlines, Thai Airways, Etihad Airways, British Airways, Lufthansa Airways, JAL, ANA, EVA Air, Korean Air, ASIANA Air , LAN Chile, Cathay Pacific, Qantas Airlines to name a few. And these airlines gave good service. The service of Philippine Airlines is good. They just need to add movies in all the regional flights ."
Cons: "The airlines need to add videos and movies. Without it, the airlines is like flying in the JURASSIC era!"
Pros: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Cons: "Slightly limited entertainment . Mabuhay lounge at Manila's average."
Pros: "Flight started out by being delayed. I thought we would be delayed at least one hour plus. Did a great job delay time was only 30 min. Then everything was seamless. Great job of getting us to our destination on time."
Pros: "Boarding was quick and efficient."
Cons: "The seats were uncomfortable and small. My knees were in the seat in front of me the entire thing. I was in a middle seat and was elbowed by the guests on either side of me. Luckily, they were nice. The flight attendants were really unorganized during meal service. Some people had no drink until after their meal. The food was average. They played Infinity Wars, which was cool, but you had to watch as people get in get up and move around."
Pros: "Clean toilets."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."
Pros: "Std 14ish hr flight. Watched movies and slept."
Cons: "Flight's too long, can they fly faster?...HA!"
Pros: "Flight itself was good"
Cons: "Delay left me with back pain in business lounge. The chairs were really uncomfortable for long stay and left me jet lagged"
Cons: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
Pros: "On Time. Courteous crew, great service"
Cons: "Comfortable seats, good food, decent wines, inexpensive tickets"
Cons: "Flight was delayed"
Pros: "Service was even better on the second leg of the trip and the leg room and seat were very comfortable."
Cons: "More new release movies would have been good."
Pros: "Thw flight was on time."
Cons: "None so far."
Pros: "Attendance was excellent"
Cons: "None to complain to"
Pros: "Densapar was a very easy airport to move around in and the boarding seating area was very comfortable. The stewardesses and loading crew were very nice and professional."
Cons: "I’m not sure what is going on with airline seats. I feel like I have to slouch to be comfortable."
Pros: "the plane landed with out feeling it"
Cons: "great flight."
Cons: "The flight attendants weren't moving fast enough The orange juice they gave me was bad (stale) - seemed like it's already past it's expiry date"
Cons: "Nearly threee hour tarmac delay. Every time I fly with them there is a horrible delay."
Pros: "The ipad loaded with movies and magazines"
Cons: "The food needs improvement"
Pros: "On time! Good for Manila"
Cons: "PAL app didn't work. Put in screens!!"
Cons: "I was notified once I arrived to the airport that the fight had been cancelled. This created a great inconvenience since I had a work meeting that I had to attend and was not able due to cancellation. I was moved to a separate flight within a different airline, which I appreciate but I still missed my work meeting due to the new schedule."
Pros: "Nice Economy ammenities-- new and responsive touch screens, small flight comfort items in a pouch, Filipino food options Attentive staff"
Cons: "Boarding in the Philippines was a litte confusing because the surrounding area was noisy and no one could hear who was supposed to board"
Pros: "The flght is on time nice plane"
Pros: "The prompt boarding and courteous staff."
Pros: "Easy and on time boarding ."
Cons: "My attendant Anesha Juan PR 112 June 5 11:30 am Manila to Los Angeles was too slow and 3x , food were gone when it's my turn to receive. Due to her slowness , other crew/attendant got other trays of foods from her cart and have it to the other side . I didn't eat breakfast because I am unhappy with the way she work."
Cons: "Taking 2 shuttle buses, transferring."
Pros: "The lemon butter fish was one of the better airplane meals I've ever had. Boarding was quick and smooth. Taiwanese people take the longest of any nationality to board a plane (they have a series of "pre-seating" maneuvers which cause huge backups). Despite this, the flight attendants politely humored them and were not pushy. Had this happened in the US, the flight attendants would have told them to sit down, get out of the way, and do their aisle stretching exercises and random meanders around the plane AFTER all passengers had been seated!"
Cons: "The plane was old and dirty. The flight attendants seemed more interested in gossiping with each other than greeting passengers (though one or two were very good and professional). Only one flight attendant could speak Chinese. This was not a problem for me, though it was for some of the Taiwanese tourists."
Pros: "Customer service was horrible when I called to ask for assistance prior to the trip. The first flight was delayed multiple times for over ten hours due to weather (which was fine) and "waiting for a customer to board." The second return flight was again delayed. The worst was baggage: it took over two hours from parking at gate to me retrieving my check-in baggage from the baggage claim. This airline was horrible. Even though the flight crew was decent, I will not return. This was my first and will be my last time flying with this airline."
Pros: "I like that a USB port was available to charge my devices."
Cons: "I could not use their myPal app to stream to my iPad. I would had preferred to use the iPad as it has a bigger screen. The app connected to the plane's Wifi but that when opened states it needs to connect to the plane's Wifi which it already is. This problem was also with my iPhone. Boarding was fine but could be more organized. People not in the current boarding group were allowed to board."
Pros: "easy check in good crew"
Cons: "All was good"
Pros: "I travel all the world many countries all the time and this landing in guam was on the top ten maybe number 2 of all times congrats pilots very good so good happy"
Cons: "the window was dirty [ someone wiped nose on it maybe] please chek the clean crews for the windows ."
Cons: "Manila airport and airline staff are terrible"
Cons: "The vegetarian meal."
Cons: "Service was bad, tv was broken, delayed flight, etc."
Pros: "The flight attendants were pleasant"
Cons: "The food was horrible and not really a choice. The children's meals should be more simple like fruit and chicken and fish without sauces"
Pros: "The crew are always so friendly and accomodating."
Cons: "Flight was delayed for hours."
Pros: "The food is ok and thy serve you plenty of it."
Cons: "Worn out seats, dated aircraft, our 12hr return flight had no in-seat entertainment, they are playing an obnoxious theme song on an infinite loop during boarding and exiting. Unless you need to fly directly to the Philippines, I would avoid this airline for connections to other points in Asia. There are just way better airlines that will get you to Asian cities for a little more money. Pay the extra, as it will be worth it for that long of a flight."
Pros: "that the flight purser announced that on board phone service is allowed BUT THAT INTERNATIONAL ROAMING CHARGES may apply ON A DOMESTIC FLIGHT ha ha. (I put it in what I like on the flight as that was just pure silly)"
Cons: "Seriously, was that food and coffee you served? My car radiator needs a new coolant. Would that brew concoction of yours work? In the Manila airport, in the dedicated PAL only terminal, the gate assignment wasn't even shown. In my view, a friendly smile does not replace good service."
Pros: "Comfort and food."
Cons: "Some flight attendants could ve friendlier."
Pros: "No thank"
Cons: "If the assigned seat reclined. I had to Move to a different seat which Worked."
Pros: "First time on Malaysian. At least we didn’t disappear. All was okay except for the meal on the flight to Saigon. I’m not one to complain about airline food but the “meal” served was execrable, possibly the worst in 65 years of flying. And no alcohol on an international flight was niggardly in my estimation.. The flight from Penang to KL they had the cheek to serve a tiny cup of fake orange juice. I will avoid Malaysian in the future."
Cons: "Please see what above."
Cons: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
Pros: "Everything on the plane was fine, and the service was great."
Cons: "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
Pros: "Crew are nice,but the seat need to improve"
Cons: "The seat need to improve"
Pros: "Entertainment was good."
Cons: "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
Pros: "Everything was good about this flight"
Cons: "They need to have at least 5 to 10 vegetarian meal on board."
Pros: "Economy seats arent different from other airlines. Flight was good in general"
Cons: "Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help."
Pros: "This flight nothign"
Cons: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
Cons: "Seat, food, service"
Pros: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Cons: "Nothing for this trip"
Cons: "Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines."
Cons: "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
Pros: "Crew on board did their best."
Cons: "Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry."
Pros: "Friendly crews"
Cons: "Seat allocation was not proper for maximum comfort as flight wasn’t full"
Pros: "On-time departure and on-time arrival."
Cons: "Perfect flight"
Cons: "Fight was delayed"
Cons: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
Pros: "Crew was accommodating enough to provide for us during this cancelled flight."
Cons: "Better and open communications with what's going on. They were helpful and efficient but needed a clearer and more concise communication line to get us mobilized and ready to go."
Cons: "* Business lounge was pathetic with NO food, only drink and snack. * Boarding was not efficient and took longer that it should have so had a late take off. * Business class.... Ran out of food!?!?! What the heck! only water available for 6 of 16 seats! Pathetic * Terminals not updated so had to take transfer to another terminal to get my arranged ride."
Pros: "The flights were on time :)."
Pros: "Fast boarding"
Cons: "Forced to check a carry-on used all over the world for years. Then they lose it"
Pros: "The crew was nice."
Cons: "Two MH flights I took were 1 hour and 2 hours late. The latter resulted in missing connection to BKK and another flight to TPE. I got stuck in Kuala Lumpur for the night and they booked me a resort that was 30-40 min drive from the airport. How are all of these reasonable?!"
Pros: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Cons: "Attitude by attendants can be improved."
Pros: "The service"
Cons: "The food"
Pros: "Liked the USB port for recharging electronic devices"
Cons: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Pros: "The early arrival, and the service"
Cons: "Nothing really"
Pros: "the staff were pleasant"
Cons: "the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room"
Pros: "Despite recent tragedies that led to loss of life and aircraft, the flag carrier of Malaysia seems to be well on the road back to good health and prosperity. This is a win-win situation all 'round. From being re-booked to an earlier flight by their impressive ground staff to excellent in-flight service and airmanship during the ride, the experience was truly one of the nicest airline experiences in recent memory. With improvements at MNL coupled with this fine experience, I now have another option to choose from when traveling by air both within SEA and beyond. Kudos to all."
Cons: "Though not MH's fault, having to queue for nearly 2 hours at KLIA to clear immigration formalities was an extremely rude welcome back here, considering that it took me less than 30 minutes in June to clear formalities at the "Budget Terminal.""
Cons: "They damaged MY OVER 400 Euro suitcase handle and said that they dont take any responsibility!!!"
Pros: "The flight surprisingly arrived ahead of schedule :)"
Cons: "The food, at least it was better than the food out of KUL"
Pros: "Free beer and wine. Good inflight entertainment. Food ok."
Cons: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Pros: "Efficient check in"
Pros: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Cons: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Pros: "Flight was on time, good value airline"
Cons: "Kayak did not book through airline, would prefer to use known site before paying $$$"
Pros: "On time flights, comfortable seats and good onboard service"
Cons: "Check in counter personnel were very slow. They did not know proper immigration rules. They made me wait for 30 minutes while they verified with immigration on something I had already told them. I had to rush through immigration and security to ensure I made the flight on time. Added stress as a customer."
Pros: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Cons: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Cons: "Only 3 hours to checkin prior boarding for business class. I waited for 2 hours foor checkin"
Pros: "Although I only gave it 4 for comfort, that is mainly because it wasn't a fully reclinable seat which I don't think it's available on a 737. Otherwise the level of service from the staff was excellent."
Cons: "Relatively little to complain of. As noted above the lack of a fully reclining seat is due to the aircraft type in general. Otherwise no complaints."
Cons: "I realize not always the fault of the airline themselves but the over 3 hour delay caused me to completely change my plans in KL."
Cons: "The airline lost our backpack raincover and did nothing to help find place a claim"
Pros: "the good services and food"
Cons: "Mohammed Fairhul, on my flight back to KL from bali was super RUDE and unprofessional. He definitely needs a check on himself and lesson about mannerisms. Thank you"
Pros: "Food was great, easy boarding and overall good experience."
Cons: "Very rude flight attendant that had a friend on the plane and was constantly giving her stuff and talking right over my head."
Had some great leg room on this one.
Cons: "Very tiny seats, tough for a westerner."
Cons: "No entertainment, no place to plug in devices, extremely uncomfortable. The worst part was the Dixie cup of water served. Really?!? A bottle or larger cup would have broke the bank? Was so thirsty by the time we landed even though I had the attendants bring me water three times."
Pros: "Crew was polite"
Cons: "Food and entertainment"
Pros: "Got upgraded to first class, there wasn’t any TVs but it was only an hour long flight. Staff was also really nice"
Cons: "Magazines or tv."
Cons: "Bad ticketing system. Too narrow seat position. Crews are using too strong perfume. Bad altitude changing. Overally it was worst experience in my life."
Pros: "Good value for the money. Flight crew was young and exuberant, very willing to make the passengers journey as comfy as possible. Surprised an inflight meal and two checked bags were included in my fare. Other international carriers would have charged extra! Hope this Korean Air economy carrier sticks around. Hope to fly them again!"
Cons: "The plane was on the old side with worn seat cushions. Not the most comfy for long haul flights. No pillows, blankets or inflight entertainment. Do bring your own blanket or jacket and do not forget the snacks!"
Pros: "Food was good quality and good portion for the duration of the flight."
Cons: "Seat were smaller than Korean air everything else feels like any other budget airline"
Pros: "Wide leg room, nice customer service and most importantly being able to check in baggages up to 15kg for free!!!"
Cons: "We were delayed three hours"
Pros: "Service and crew"
Cons: "It was a older plane with very little legroom. I’m 5’7”"
Pros: "We were actually on Korean Air, not Jin Air due to our change in schedule. Korean Air staff in Hanoi were truly excellent. They even followed thru so that staff in Seoul assisted us with our connection. We were very impressed. Korean Air's flight attendants have always been professional and courteous. The level of service is superior to most airlines we've used."
Cons: "Absolutely nothing."
Cons: "Ancient plane! It still has ashtray!"
Cons: "Please indicate in bold print which airline you check in with if two or more are listed! Due to the ambiguity on our reservation we nearly missed our flight. Many other passengers on this flight had the same problem."
Cons: "The flight was suppose to be a direct flight but we end up stoping at Hongkong. We were on the plane for over 12 hours instead of 5 hours and 20 mins."
Cons: "I was just put on whatever seat was available."
Pros: "the trip with Jin air from Clark was good, the trip from Inchon was good"
Pros: "Great flight, good service"
Cons: "It was all fine."
Pros: "This was a codeshare with JinAir. The staff was friendly and helpful. The plane was small, but thankfully there were plenty of open seats so it felt spacious."
Pros: "It was okay!"
Cons: "The connecting flight was a little confusing, most of us don't know what's going on or where to get the boarding pass."
Pros: "It's what you expect from a budget airline. Was actually happy they had food."
Cons: "The food was not good at all. The seats were uncomfortable. There is no entertainment."
Pros: "Comfortable seats."
Pros: "Good for a short hop from Korea to Japan"
Pros: "I paid for Korean air tickets only to realize I got cheap flight on Jin air. I puposely paid more for a real airline. Not some tiny seat budget airline that can't even serve a proper meal. This is the last time I buy on kayak!"
Pros: "The crew were so accommodating"
Cons: "No entertainment and the food is few and no other choice for free drinks"
Cons: "Delay from Japan to Korea 7 hours."
Pros: "Thy got us there (an hour late)."
Cons: "Poor food. Soda is extra charge. Flight crew was in bluejeans. Boarding passes only available at the airport at the time of the flight. No legroom."
Cons: "Very tight on legroom."
Cons: "I could only check-in 2 hours before hand and that annoyed me because it's very stressful to check-in that close to departure and get through security and customs. I was especially upset that I booked my flight with Korean Air and didn't find out it was actually with Jin Air and I could could not check in with Korean Air."
Cons: "It was quite late"
Pros: "The only positive about this flight was the cleanliness of the aircraft."
Cons: "Flight attendants are dismissive of their non korean passengers. Flight was late in departing from Angeles."
Pros: "Friendly staff. Good snack!"
Cons: "The flight was delayed due to weather almost missed my connecting flight to New York but the crew was helpful. Really appreciate the flight attendants help.lo"
Pros: "Got me there on time."
Cons: "Tight fit, no food o entertainment unless purchased on aord."
Pros: "Crew was social and friendly. Great job on a long flight."
Pros: "Friendly service from the crew"
Cons: "Seats were small with no leg room"
Cons: "Korean airlines ignored my wife's request for a wheel chair. She explained that she was a diabetic and was feeling dizzy. They did allow her access to a short cut through the terminals; however she had collapsed, broke her watch, cover to the cell phone, injured both legs and right arm. She kept yelling for help and no one arrived, she managed while in intense pain to get up make her flight. When she arrived in Bangkok she went immediately to the Emergency Room and received treatment. I am appalled at the indifference of the members of the boarding crew that didn't offer assistance to my wife."
Pros: "No entertainment on the flight at all, food was ok. Lucky that I got bump to prestige otherwise I will have comment on seat as well"
Cons: "Delayed for over 2 hours Staff not accomodating Staff dressed unprofessionally"
Pros: "I would not use Gin Air in the future. Will stay with Koran Air."
Cons: "Nothing was good about the flight. Sub standard . Transfer was not good either."
Cons: "No movies, one small snack, this was a 6 hour flight"
Pros: "I am a frequent flyer internationally and domestically in the USA, and flown multiple airlines but have never ever felt offended by a flight crew until my return flight to the US from Clark airport in the Philippines scheduled to depart on 1-13-2016 at 11:55pm. The cabin flight stewardess in her navy blue top and jeans asked me to sit down when she saw me standing at the front of the plane while the plane was cruising. There was no turbulence at that time, the seat belt sign was off and the captain did not announce a need to stay seated with the seat belt on. I explained that my back and left leg hurts so I needed to stretch, shake it off and stand. She insisted that I sit for my safety. I did not argue because I did not want to cause trouble. Then I asked her for the toilet which was behind her, hidden as she keeps the curtain pulled around the toilet and galley. She directed me to the tail of the plane when I am seated at #28B at first row at the front of the plane, 4-5 steps away from me. She kept still, standing in front of the toilet until I walked away to the back of the plane. Again, I did not complain nor argue. I thought to myself that maybe the front toilet if off limits to passengers. Then later when I returned to my seat, I watched all other passengers who appear of her same race and talked same language as hers, pull the curtain covering the toilet and galley, use the toilet and get drinks from her freely. I felt very offended that I was not allowed to use this toilet as every one else have and did not receive the same friendly service as those passengers. I wanted to keep to myself about this but I realized I was treated unequally. So I told her that I was offended that she directed me to the back of the plane to use the toilet while everyone else used the front of the plane toilet. I also told her I felt I was not treated equally and felt very hurt. She kept apologizing after I explained how I feel but her apology does not take away the fact that I was treated differently and unequally. I advised her that she should not treat her passengers as if we are ignorant of flying, of our rights and of flying etiquette. She kept apologizing every time she passes by me throughout the flight but this did not ease my feelings at all. This was the last blow to my dissatisfaction with this trip beginning with the 2-hour flight delay. With many other airlines flying to Clark airport in the Philippines, I choose not to fly Jin Air again. In fact, I already booked with another airline today for my next trip with my family in 6 months for a wedding. I will not recommend Jin Air to everyone I know."
Cons: "The flight stewardess was very offensive. I am a frequent flyer internationally and domestically in the USA, and flown multiple airlines but have never ever felt offended by a flight crew until my return flight to the US from Clark airport in the Philippines scheduled to depart on 1-13-2016 at 11:55pm. The cabin flight stewardess in her navy blue top and jeans asked me to sit down when she saw me standing at the front of the plane while the plane was cruising. There was no turbulence at that time, the seat belt sign was off and the captain did not announce a need to stay seated with the seat belt on. I explained that my back and left leg hurts so I needed to stretch, shake it off and stand. She insisted that I sit for my safety. I did not argue because I did not want to cause trouble. Then I asked her for the toilet which was behind her, hidden as she keeps the curtain pulled around the toilet and galley. She directed me to the tail of the plane when I am seated at #28B at first row at the front of the plane, 4-5 steps away from me. She kept still, standing in front of the toilet until I walked away to the back of the plane. Again, I did not complain nor argue. I thought to myself that maybe the front toilet if off limits to passengers. Then later when I returned to my seat, I watched all other passengers who appear of her same race and talked same language as hers, pull the curtain covering the toilet and galley, use the toilet and get drinks from her freely. I felt very offended that I was not allowed to use this toilet as every one else have and did not receive the same friendly service as those passengers. I wanted to keep to myself about this but I realized I was treated unequally. So I told her that I was offended that she directed me to the back of the plane to use the toilet while everyone else used the front of the plane toilet. I also told her I felt I was not treated equally and felt very hurt. She kept apologizing after I explained how I feel but her apology does not take away the fact that I was treated differently and unequally. I advised her that she should not treat her passengers as if we are ignorant of flying, of our rights and of flying etiquette. She kept apologizing every time she passes by me throughout the flight but this did not ease my feelings at all. This was the last blow to my dissatisfaction with this trip beginning with the 2-hour flight delay. With many other airlines flying to Clark airport in the Philippines, I choose not to fly Jin Air again. In fact, I already booked with another airline today for my next trip with my family in 6 months for a wedding. I will not recommend Jin Air to everyone I know."
Pros: "For a 6 hours flight there should be some form of in flight entertainment. There was nothing. It also took over an hour to board and we were delayed to our connecting flight by 30 min and almost didn't catch our second flight."