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Cons: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"

Pros: "Entire crew members, food, hospitality & aircraft."
Cons: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."

Pros: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Cons: "More western food options, better selection of tv shows for entertainment"

Pros: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"

Pros: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Cons: "Entertainment - didn't have to many movies I liked. Food was ok."

Pros: "Service Politness of staff"
Cons: "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"

Pros: "Pretty much everything"

Pros: "I liked how much leg room we had. I also liked the movie selection and the food."
Cons: "It would have been nice to have water more frequently during the flight."

Pros: "everything"

Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"

Pros: "Flight was ok"
Cons: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"

Pros: "It was alright."
Cons: "Prepare to wake up with neck pain."

Pros: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."

Pros: "Service was excellent. Crew did not accept tip. Food could be better."

Pros: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Cons: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"

Cons: "Not enough space to put my luggages"

Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"

Pros: "The time is on time ."

Pros: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Cons: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"

Pros: "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
Cons: "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"

Pros: "Overall excellent"

Pros: "Friendly staff and great food. Cabin was spacious even for Economy."

Pros: "Staff were very nice. Very fast service as well."
Cons: "Seats were a bit uncomfortable"

Cons: "seat labeling not clear"

Cons: "Width of the seat for me was bit tight when in a flat bed position."

Cons: "Good food, clean toilet rooms. Good seating space with foot rest.goo"

Pros: "The friendliness of the crews and the cleanliness of the rest rooms."
Cons: "The delay before taking off."

Pros: "Comfortable. Excellent service."

Pros: "Service"
Cons: "Ordered Fruit Meal. It did not have a variety."

Pros: "I like the courteous and efficient service of the whole crew."
Cons: "I didn't like part of the journey to USA to be run by UNITED."

Pros: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Cons: "Seat felt so narrow. Limited selection of movies."

Cons: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"

Pros: "Stewards were very polite"
Cons: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"

Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."

Cons: "Food"

Pros: "Love the plane itself. It felt like it was new and it was very comfortable."
Cons: "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."

Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."

Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"

Pros: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."

Pros: "crew was very polite and everything was smooth."

Pros: "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
Cons: "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"

Pros: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Cons: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."

Cons: "The seats were uncomfortable to sleep in."

Pros: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
Cons: "The seats were very tight."

Pros: "I had a long flight and with their hospitality and smile on their face makes me feels relax."

Pros: "Very comfortable. Lots of room, wonderful crew."
Cons: "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."

Pros: "Very efficient, very fast boarding. Crew was polite."

Pros: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
Cons: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."

Pros: "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
Cons: "Delay on tarmack at airport. No fault of ANA"

Pros: "Crew very helpful. Seat was very good, food excellent."

Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"

Pros: "What can I Say. It's Singapore Airlines"

Pros: "Crew very attentive but not intrusive. Food very good."
Cons: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."

Pros: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Cons: "Can not be topped up"

Cons: "flight on time. flight was delayed and gate changed"

Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"

Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"

Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"

Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."

Cons: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."

Cons: "Reservation online"

Pros: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Cons: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"

Cons: "Satisfied service friendly staff overall satisfied."

Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."

Pros: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Cons: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."

Pros: "See above"
Cons: "See above"

Pros: "Crew"
Cons: "Delays"

Cons: "Very tight space"

Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."

Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."

Pros: "Seats are big as old plane"
Cons: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"

Pros: "Five Star Singapore Service on board the aircraft."

Pros: "Excellent"

Pros: "The trip was horrible we have to sit separately three places."

Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."

Pros: "Efficient, comfortable."

Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"

Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("

Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."

Pros: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Cons: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."

Pros: "Food"
Cons: "Crew"

Pros: "Nothing"
Cons: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."

Pros: "More leg room than other airlines, superb service and excellent food!"

Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"

Pros: "everything are okey"

Pros: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Cons: "It would be great it the seats were leather so that plane would feel more cleaner."

Cons: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."

Pros: "Food was delicious!"

Pros: "Just a generic flight. Had nice movies but nothing special."
Cons: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."

Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."

Pros: "Made Econ class feel like biz :)"

Pros: "Good service"
Cons: "spicy chicken too spicy!"

Pros: "Entertainment was great"
Cons: "The food is getting worse"

Pros: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Cons: "Food was meh. Above average, but still not amazing."

Pros: "On time. Attentive crew."
Cons: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."

Pros: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Cons: "None"

Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."

Pros: "crew and service and food was excellent MJ from local staff went above and beyond to assist when i missed my connection she was kind, compassionate and efficient A+++++++"
Cons: "missed connection in Seoul. announcements should be louder, was in rest room opp the gate and did not hear any announcements for boarding text message should be sent if passenger missing."

Cons: "Same price as Singapore airlines but it's a budget flight - silk air"

Pros: "Crew were great"
Cons: "More food option"

Pros: "Amazing!!!!!!!!"

Pros: "They were helpful"

Pros: "The crew are efficient and helpful. The food is good too."
Cons: "Hope they have anime movie in the choice"

Cons: "Plane was packed, we couldn’t get on line to check in early so ended up not sitting together"

Cons: "wifi didn't work at all need refund"

Pros: "You are treated like homans and not like cattle as with US airlines"

Pros: "Good service ground staff. Washrooms are clean."
Cons: "Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours."

Pros: "I was upgraded"

Cons: "The stewardess were not friendly and accomodating!"

Pros: "Boarding by Zone"
Cons: "Seniors (over 65) people should be given priority boarding"

Pros: "I have food allergies - and though I did not get around to notifying the airlines prior to the trip they did their best to accommodate me - even making sure that my return flight would include this request. The crew were top notch making sure that even the economy travelers like myself were very well taken care of, comforted and if asleep leaving notes to contact them for a meal set aside. I cannot say enough good things about EVA. Every airline could learn from EVA's attention to customer needs."

Cons: "Comfort, I need to get to where I can fly first class"

Pros: "The service was great, flight left 10 minutes early."

Cons: "Rude people. Yelling to passengers."

Cons: "Not much in choice of movies."

Pros: "The food and service was great. Crews were friendly and very helpful. Overall the fight experience was great."
Cons: "I wish the lay over was shorter, but I guess theeess really not much that can be done in that regard."

Pros: "Crew r very helpful and accomodating"

Pros: "it is seeved 15 mins earlier than regular in flight meals"
Cons: "regular meals are salty or spicy no other choice sometimes also i wish there is a way to choose front row seats with no extra fee"

Pros: "Food and service"
Cons: "Seats not very comfortable, not enough room for knees/legs"

Cons: "The way the ( check in process ) Manila"

Cons: "Boarding- I booked my family flight 6 months ago and then a month before departure EVA changed our flight splitting my family up. I had to keep calling them to restore it back to original flight but was unsuccessful. This is the worst customer service and business model ever!!!!! I will have to get rid of my membership... Food- They ran out of the beef dinner I wanted so they served a substitute. It tasted awful!!!! The seafood dinner on the return trip home was also awful! They need to find a vendor that can cook western dishes well. Comfort- The seat for the economy doesn't have enough leg room esp for a 16 hours flight. Crew- can be more friendly. No one is smiling or accommodating to a small request! They are very stingy in terms of offering extra water, ginger ale or juices."

Pros: "Everything from boarding to entertainment."

Pros: "Food"

Pros: "Fantastic cabin crew as always with Eva air"
Cons: "Uncomfortable tight narrow seats"

Pros: "Get crew, very friendly. Food is amazing and movies are latest"
Cons: "No complaints"

Pros: "Lcd is too near for far sighted...but i enjoyed the trip. The food is not as good as my last eva air trip though."

Pros: "Usually high quality service and entertainment. Food also good."
Cons: "We boarded 20-30 minutes late even though the plane was there. Not sure what they were doing. Then we sat on the runway for a solid 30-49 minutes. Apparently, this is standard coming out of Manila."

Cons: "One was too warm"

Pros: "I like everything nice servuce"
Cons: "Nobe"

Pros: "Great flight attendants"

Pros: "the attentive service...quality of the airplane...food was excellent...lots to watch on the in flight media monitors"
Cons: "wasn't offered cocktail service...had to inquire"

Pros: "Organized and timely boarding . Agents pleasant and smiling"

Cons: "Small sits."

Pros: "Best business class experience I've ever had. Great entertainment options and extremely comfortable. Service was superb."

Pros: "everything"

Pros: "Your staff were all very helpful with a smile."
Cons: "I wish there were more movie choices"

Pros: "The flight and ground crew were all very nice. They are very professional AND nice. The amenities in the plane even in economy is great! Thanks for the toothbrush you provided!!! The food was great as well. My vegetarian kids loved the food! And I love the Sanrio theme!!! Brings back my childhood!"
Cons: "----"

Pros: "The flight was good nice and convertible."

Pros: "I like EVA because they were very kind."

Pros: "All crews are so nice in the plane!!! It's our first time with my family! Definitely I will choose eva airlines for our next trip soon!"
Cons: "Nothing!!!"

Pros: "Chinese language was excellent, English speaking person on flight intercom could use a little bit more improvement."
Cons: "Delayed plane arrival. Cabin pressure can get some getting used to, I've used other airlines and they seem to have better cabin pressure changes resulting in less ear pressure discomfort. Landing was a bit rough."

Cons: "Second meal on board was served after 12 hrs. My kids & I were starving. They just kept giving water in between the 12 hr."

Cons: "Not much movies to watch"

Pros: "The crew was very accommodating"
Cons: "The food was not good"

Pros: "Food is good"
Cons: "Seat is too small"

Pros: "I missed the flight , the Manilla crew worked wonders the service was/is excellent.. will never go on another airline!! Told every one how great,, your staff is can not believe service like this exists !!"
Cons: "15 hours in a cold cattle cabin , the seats hurt after sitting sitting sitting for 15 hours my knees are killing me.... killing me. the plane is huge , smooth, stewardess are great, the 15 hours are torture -the master torturers love the long long flight times -15 hours to NYC from Taipei -- I am guessing a 747 uses a lot more fuel,, but has a recreation deck usually ,, we can walk around ,,, would gladly pay --MORE!! Some engine manufacrturer will get efficiency from those 4 engines, let the plane (747) run on 2 engines once airborne . just hoping as it is --the seats are c lose together , 15 hours in hell is not good 4 the body.. pls get or find a way- love your staff -- EVA is a great great airline!!"

Pros: "All in house services A mask be provided to people who cough."
Cons: "Nothing at all"

Pros: "Priority boarding for passenger with kids."
Cons: "The plane from MNL to Taipei was small. No individual monitors, 6-9 passenger shares a single overhead ipad mini size monitor. For that, entertainment 1 star. No loot bags offered for children."

Pros: "The plane in particular is nice, clean and in good shape. The entire crew are well-mannered, satisfying all the needs of passengers like us from giving safety tips up to serving foods."
Cons: "Nothing to comment because I was satisfied with our flight from start to end of our journey."

Pros: "The plane was on time ,all good"
Cons: "A little more leg room... but all in all. Not to bad"

Cons: "Boarding process"

Pros: "Awesome experience"

Pros: "Free space"
Cons: "Boarding"

Pros: "Seats are comfy"

Pros: "Seat was comfortable!"

Pros: "Yes very much"

Cons: "Comfortable seats for family with infants or kids,"

Cons: "Delay in arrival caused us to miss this connection"

Cons: "I don’t have any complaints whatsoever. Everything went well."

Pros: "Food and service were good, so was inflight entertainment"
Cons: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"

Cons: "Manila airport"

Pros: "Flight was on time. No stop over, because it is a direct flight."
Cons: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."

Pros: "Great Flight Crew very Pleasant"
Cons: "It was a small plane but comfortable and comfortable flight"

Cons: "PAL is literally never on time. The terminal process was absurd - 300 person line to check in and print a boarding pass. Then it was 1hr late to boars and then >90 mins waiting on the tarmac. Just a terrible on-time performance and inconvenient process that is typical of PAL"

Pros: "The most unorganized airline"
Cons: "Better staff and communication."

Cons: "I don’t know why but I felt like they just didn’t care about your needs, I’m diabetic, and I needed to eat something sweet because my sugar levels dropped low, I asked the stewardess for a cookie but she didn’t want to give me one, I had to bagg her for a cookie, Very disappointing."

Pros: "The service of Philippine Airlines have greatly improved. I have flown over 20 international airlines like Singapore Airlines, Thai Airways, Etihad Airways, British Airways, Lufthansa Airways, JAL, ANA, EVA Air, Korean Air, ASIANA Air , LAN Chile, Cathay Pacific, Qantas Airlines to name a few. And these airlines gave good service. The service of Philippine Airlines is good. They just need to add movies in all the regional flights ."
Cons: "The airlines need to add videos and movies. Without it, the airlines is like flying in the JURASSIC era!"

Pros: "Flight started out by being delayed. I thought we would be delayed at least one hour plus. Did a great job delay time was only 30 min. Then everything was seamless. Great job of getting us to our destination on time."

Pros: "Boarding was quick and efficient."
Cons: "The seats were uncomfortable and small. My knees were in the seat in front of me the entire thing. I was in a middle seat and was elbowed by the guests on either side of me. Luckily, they were nice. The flight attendants were really unorganized during meal service. Some people had no drink until after their meal. The food was average. They played Infinity Wars, which was cool, but you had to watch as people get in get up and move around."

Pros: "free wifi."

Pros: "On time"

Pros: "It was like most other flights ie it was fine. Above average overall."
Cons: "A big negative was the transit lounge in Manila. Between 2 Philippine Airline flights we had an 8 hour layover in the Manila transit lounge. Not impressed at all. There were about 4/5 staff but they sat outside the lounge & did nothing to control the passengers & keep them quiet /organised. The lounge was very crowded, very noisy & there was only water to drink & nothing to eat. For 8 hours! The very least should be to supply more seating & a facility where passengers can order coffee/tea & snacks. Also there was only 1 ladies toilet, so always occupied. The lounge Definately needs an urgent upgrade in facilities then I would consider flying Phillipine Aiines again."

Pros: "On Time. Courteous crew, great service"
Cons: "Comfortable seats, good food, decent wines, inexpensive tickets"

Cons: "The flight attendants weren't moving fast enough The orange juice they gave me was bad (stale) - seemed like it's already past it's expiry date"

Pros: "Nothing"
Cons: "Nearly threee hour tarmac delay. Every time I fly with them there is a horrible delay."

Pros: "Everything was good."
Cons: "Some times allow more Kg of Baggage."

Pros: "The ipad loaded with movies and magazines"
Cons: "The food needs improvement"

Pros: "On time! Good for Manila"
Cons: "PAL app didn't work. Put in screens!!"

Pros: "Great staff very nice and enterianment system at each seat was very good."
Cons: "N/A"

Pros: "Excellent"
Cons: "I need more legroom."

Pros: "philippines air is great! very easy and accomodating"

Pros: "great cabin upgrade...competitive to other airlines with newer planes"

Pros: "It has a USB charging port, and it wasn't too full."
Cons: "When we arrived, we sat on the runway for about an hour."

Pros: "Very attentive"

Cons: "Nothing"

Pros: "Very nice and friendly"

Pros: "Good"
Cons: "Good"

Pros: "I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers."
Cons: "There was nothing I didn't like."

Cons: "Taking 2 shuttle buses, transferring."

Pros: "Not so crowded!"
Cons: "Not reclining seat."

Pros: "Everything no complaints."

Cons: "Unexpected pit stop added stress to our trip."

Pros: "We arrived safely."
Cons: "The seats on Philippines airlines are too narrow."

Cons: "Traffic getting to the airport. Advice to others is allow plenty of time getting into manila"

Pros: "Comfortable seating."

Pros: "Philappo all very nice"
Cons: "nothing i didnt like"

Cons: "Always delay never been on time"

Cons: "It was an A330 plane and the configuration was 3-3-3. Usually, it's 2-4-2. This is not the way if you want to be a 5-star airline in 2020."

Cons: "Budget air because knee space is very tight."

Pros: "Landing 20 minutes ahead schedule."
Cons: "Nothing much to improve as it only 50 minutes flight"

Pros: "Smooth boarding"
Cons: "Leg room"

Cons: "More choices on entertainment"

Pros: "The flight was okay, service was okay."
Cons: "Could be better if the departure was on time rather than delaying too much without clear explanation."

Cons: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."

Pros: "Great experience"

Pros: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Cons: "Had to ask someone in terminal about getting our connecting flight"

Pros: "The new seats are good. I didn't get any back pain."
Cons: "Not much."

Pros: "Quick turnaround."
Cons: "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."

Pros: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Cons: "As usual, I don’t really like the non-reclining seats on Airasia flights"

Pros: "Staff were very helpful and friendly. Even let me off some money for a drink"
Cons: "Checking in took way longer than needed"

Pros: "cheapness"
Cons: "weak maintenance and everything is chargeable including water"

Cons: "Always delay!!!!"

Pros: "Where is my bag. Please find my bag because many thing inside it."
Cons: "Fail tu makesure customer bag arrival safely"

Pros: "Ease of checking in -- and getting to the gate."

Cons: "The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun."

Pros: "Crews are ok in general"
Cons: "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."

Cons: "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."

Pros: "Captain address on delayed update and get free meal"
Cons: "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."

Pros: "Nothing"
Cons: "13 hour delay worst flight ever"

Pros: "Fuss free Friendly crew Pay for service"
Cons: "Tight seats Food comes in small portions Website user experience"

Pros: "Efficiency"
Cons: "Aircraft arrived slightly late"

Pros: "The Aircraf was brand new"
Cons: "Delay"

Cons: "The flight was damn cold and freezing"

Pros: "Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out."
Cons: "An apppology for a start and hopefully some compensation"

Cons: "Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline."

Cons: "Late. As always."

Cons: "Staff."

Cons: "Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow."

Cons: "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"

Pros: "Nothing"
Cons: "No communication of baggage fees - desperate service"

Cons: "The delays......"

Pros: "Cabin crew ok Check in online nice E-boarding pass nice"
Cons: "Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow"

Pros: "I guess it's cheaper."
Cons: "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."

Pros: "Nothing"
Cons: "Everything"

Pros: "Nothing anymore"
Cons: "Departed from KL with a carry on, never asked to weigh it or check its size. On the way back from Langkawi, I was asked to weigh the bag since they suddenly implemented a policy of no more than 7kg on board. Told the rude creature that it was ok when I left KL, he said: here in langkawi we are implementing the policy and have nothing to do with KL!! Was asked to check-in my bag, and paid RM79 for the extra 3 kilos. Never flying with them again."

Pros: "Cheap"
Cons: "Hot air-conditioning"

Pros: "Not a lot"
Cons: "Boarding was slow, and painful, even though I had checked in online.They charge for everything you take on board. Normally you can take a small suitcase plus rucksack, not so, there is a extra charge for the rucksack. On board I was sick and tired of listening to useless information in 3 different languages about duty free, meals, safety info that was repeated many times.. get on with the flight turn off the light and let people sleep!"

Cons: "No family priority boarding."

Pros: "on time friendly staff KL is good airport easy to get through and in to town on the train"
Cons: "even on buses in asia you are given drinking water pay for it here"

Pros: "Air Asia! Ground staffs are good service and helpful."

Pros: "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
Cons: "Not enough directions signage when arrived in KLIA2."

Cons: "Twice in the same week that AirAsia cancel a flight. They are the worst company ever. When you ask them no one knows anything"

Pros: "Love the staff"
Cons: "Everything was expensive"

Cons: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."

Pros: "it was a very nice and clean plane."
Cons: "They dont give anything complimentary - not even drinks or water!"

Cons: "All was good"

Pros: "Clean plane"
Cons: "Charged for everything . We paid $1.50 USD for a small cup of tea."

Pros: "It was nice to see a vegetarian option on an in flight menu. The vegetarian curry was nice."
Cons: "We arrived a full 2 hours before our flight, as did many other people. Unfortunately, as they only had 2 people working at the check-in desk, we waited in line for over an hour to get checked in. Everyone was telling the staff that we were all at risk of missing our flight (as we still needed to clear security and immigration), however nothing changed. The girls behind the desk seemed genuinely flustered and sorry about the situation, but unfortunately no one else came to support. We made our flight by the skin of our teeth, but it seems that people in line behind us weren't so lucky."

Pros: "The food"
Cons: "Took 2 hours to check in. They charged me $130 to check one bag. Flight was 2 hours delayed."