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"There were about 20 people on the flight. It was like getting business-class service from the crew."

"Excellent JAL!!"

Pros: "It was a great service overall!"

Pros: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Cons: "The movie selection could have been much better for such a long flight."

Pros: "The seat was comfortable, the food was delicious and the aircraft was clean."
Cons: "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."

Cons: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."

Cons: "Flight crew not too interactive"

Cons: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"

Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."

Pros: "The crew was attentive and service was excellent."
Cons: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."

Pros: "Boarding very efficient."

Pros: "friendliness"
Cons: "food"

Pros: "Movies"
Cons: "I am satisfied with AA overall."

Pros: "Lots of Leg room"

Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."

Pros: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"

Pros: "The crew"
Cons: "The foods could be better not up to the standard of EVA air on economy class"

Cons: "Check in and apps stuck in 80'"

Pros: "Good efficiency for boarding an good in air entertainment"
Cons: "Delayed for an hour while already boarded"

Pros: "Crew very helpful. Seat roomy."

Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."

Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."

Cons: "No AC"

Cons: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"

Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."

Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Cons: "Nothing."

Pros: "Flight was comfortable enough"
Cons: "4 stars for food and entertainment as it was only an hour flight."

Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."

Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"

Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."

Cons: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."

Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."

Pros: "Seat width, Crew Service,"
Cons: "Web Site Check in is cumbersome"

Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"

Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."

Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."

Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"

Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."

Pros: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Cons: "Nothing."

Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."

Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."

Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"

Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"

Pros: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"

Pros: "The airplane and all crevices"
Cons: "None"

Pros: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Cons: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."

Pros: "Nothing"
Cons: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."

Cons: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."

Cons: "being moved"

"Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast"

Pros: "Fast check in. Awesome flight attendant on United and All Nippon Air. Flight on ANA has awesome service."

Pros: "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
Cons: "None so far"

Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"

Cons: "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."

Pros: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Cons: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."

Cons: "If flight wasn’t delayed."

Pros: "Crew was amazing"
Cons: "The boarding"

Pros: "The flight was relaxing and the layover in Tokyo was brief and comfortable."

Pros: "Great experience overall."

Pros: "A taste of Japan food."
Cons: "None"

Pros: "Comfortable seat space and food is great"

Pros: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
Cons: "So far there was nothing that I didn't like. The food was good and the airplane was clean."

Pros: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Cons: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."

Pros: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."

Cons: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."

Pros: "Food, service"

Pros: "Everything was as I paid for. All the planes left on time. No issues."
Cons: "What can you expect in economy?"

Pros: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"

Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Cons: "Everything. The best I I"

Pros: "The crew are so courteous and helpful."

Pros: "crew from the check in to airplane very good"

Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."

Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."

Pros: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
Cons: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."

Pros: "They came around often to see if we needed water or anything. Food was good."
Cons: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."

Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."

Cons: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."

Pros: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Cons: "The long security lines in Tokyo for transfer."

Pros: "Customer Service"

Pros: "ANA is always on time and the crew is always attentive."
Cons: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."

Pros: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"

Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."

Cons: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"

Pros: "The stewardesses were always smiling and very engaging!"

Pros: "Crew and service awesome"
Cons: "Not enogh choices for entertainment"

Pros: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Cons: "None"

Pros: "Excellent crew, comfortable seat, good food"

Pros: "Attentive crew"
Cons: "Landing was rough and bumpy"

Pros: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"

Pros: "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
Cons: "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."

Pros: "The service crew are excellent and very polite. Definitely like the new window feature."

Cons: "i asked a crew for a drink.. and they refused."

Pros: "Excellent food and service"
Cons: "None"

Pros: "The food, service and entertainment options were definitely good."

Pros: "We were the first to be there in line in wheelchair yet we were the last to be assisted."

Pros: "I like the service and professionalism being showed by all staffs of the ANA airlines and highly recommendable to my relatives and friends who are planning to have a vacation in Japan or in any other places in the world..they are very punctual with the schedules .I was so happy with my experience with ANA Airlines. Thank you very much for the wonderful experience we had."

Pros: "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
Cons: "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."

Pros: "Legroom and cabin ambience"

Pros: "Flight cancelled"
Cons: "Contact passengers promptly and suggest solution"

Pros: "Food"
Cons: "Seats"

Pros: "Amazing!!!!!!!!"

Cons: "Better food. Serve bottled water not from pitcher (?tap water)."

Pros: "They were helpful"

Cons: "Plane was packed, we couldn’t get on line to check in early so ended up not sitting together"

Cons: "wifi didn't work at all need refund"

Pros: "You are treated like homans and not like cattle as with US airlines"

Pros: "Priority boarding for kids"
Cons: "Crew was almost rude to passengers and not very warm and welcoming"

Pros: "The crew was good. There were only 39 people on a 737 1/2 hour flight, so not much to comment."
Cons: "This was a connection to an EVA flight. I had 1.5 hours to clear immigration/customs AND go to the gate which was on the other side of the terminal which involved taking 2 shuttle trains and walking to THE END of the terminal C where the shuttle train was being rebuilt; only to discover the gate had"

Pros: "I was upgraded"

Pros: "Boarding by Zone"
Cons: "Seniors (over 65) people should be given priority boarding"

Pros: "The food was good and wine. Also, the EVA Air counter agents in Manila were very helpful and friendly."
Cons: "Flight being delayed."

Pros: "The service was great, flight left 10 minutes early."

Pros: "Taiwanese food Boarding orderly"

Pros: "Was on time"
Cons: "Food was terrible. Went to bathroom and when I got back some Chinese lady took my seat. Because she Chinese was okay to take from foreigner."

Pros: "Despite the stormy weather, our flight wasn’t cancelled and the pilot and the crew were well prepared and got us to our destination safely."

Pros: "Entertainment was very good"
Cons: "Delayed on departure and arrival"

Pros: "The flight attendants are very helpful."

Pros: "the crew tried very hard to be pleasant and nice. they did well on that."
Cons: "the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies"

Pros: "The flight attendants are very nice, polite and helpful unlike any American operated airline where flight attendants are a bunch of old snubs."
Cons: "None"

Pros: "Food and service"
Cons: "Seats not very comfortable, not enough room for knees/legs"

Pros: "Comfort and service"
Cons: "None"

Cons: "Boarding- I booked my family flight 6 months ago and then a month before departure EVA changed our flight splitting my family up. I had to keep calling them to restore it back to original flight but was unsuccessful. This is the worst customer service and business model ever!!!!! I will have to get rid of my membership... Food- They ran out of the beef dinner I wanted so they served a substitute. It tasted awful!!!! The seafood dinner on the return trip home was also awful! They need to find a vendor that can cook western dishes well. Comfort- The seat for the economy doesn't have enough leg room esp for a 16 hours flight. Crew- can be more friendly. No one is smiling or accommodating to a small request! They are very stingy in terms of offering extra water, ginger ale or juices."

Pros: "Everything from boarding to entertainment."

Pros: "The service"
Cons: "The food and seat"

Cons: "One was too warm"

Pros: "Great flight attendants"

Pros: "Good seating..Good boarding. Entertainment was so-so system doesnt work very well"
Cons: "Skip the food"

Cons: "crew were very good."

Cons: "Hoped the crew were easier to understand.. Flying international makes them encounter different nationalities. Preferably it would be a requirement that they are most fluent in English."

Pros: "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
Cons: "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."

Pros: "Organized and timely boarding . Agents pleasant and smiling"

Pros: "everything"

Pros: "Your staff were all very helpful with a smile."
Cons: "I wish there were more movie choices"

Pros: "The flight was good nice and convertible."

Pros: "The departure time at midnight seems to cut down on my jetlag."
Cons: "They could have offered more drink /water service."

Pros: "Very nice friendly face.. Great service"
Cons: "Cant find anything wrong.."

Cons: "Food was bad, crew was rude and very unattentive. Over all it's a very bad experience."

Pros: "I like EVA because they were very kind."

Pros: "All crews are so nice in the plane!!! It's our first time with my family! Definitely I will choose eva airlines for our next trip soon!"
Cons: "Nothing!!!"

Pros: "The breakfast was excellent!"
Cons: "I didn't like the checking in and out of the loading area to use the restroom and get coffee etc..."

Pros: "I don't have kids, other people do. The attendants give each child a play package to keep them busy and bring out their food early to keep them from making a fuss. There's more than enough to keep adults busy; movies, games, shows, food"

Pros: "the cabin crew was polite, accomodating and friendly. the blankets were warm."
Cons: "the seats are uncomfortable and the food was not good. but this is not unique to eva air. most airlines are like this."

Cons: "Second meal on board was served after 12 hrs. My kids & I were starving. They just kept giving water in between the 12 hr."

Cons: "Not much movies to watch"

Pros: "Lots of room. Good people Best airline"

Pros: "I liked the leg room space of the aircraft. Also, the crew from check in all the way to when we got to the final destination. Very hospitable staff from all departments I encountered during my trip. The mobile app made online check in and transfers so easy."

Pros: "I missed the flight , the Manilla crew worked wonders the service was/is excellent.. will never go on another airline!! Told every one how great,, your staff is can not believe service like this exists !!"
Cons: "15 hours in a cold cattle cabin , the seats hurt after sitting sitting sitting for 15 hours my knees are killing me.... killing me. the plane is huge , smooth, stewardess are great, the 15 hours are torture -the master torturers love the long long flight times -15 hours to NYC from Taipei -- I am guessing a 747 uses a lot more fuel,, but has a recreation deck usually ,, we can walk around ,,, would gladly pay --MORE!! Some engine manufacrturer will get efficiency from those 4 engines, let the plane (747) run on 2 engines once airborne . just hoping as it is --the seats are c lose together , 15 hours in hell is not good 4 the body.. pls get or find a way- love your staff -- EVA is a great great airline!!"

Pros: "Best air travel ever took .flew on 777 food was good service was excellent comfortable acomodating .i rated 5 stars overall said 1 star I tried to give 5 stars typo 5 stars EVA 777 best experience ever"

Pros: "Asiana Manila airport staffs was very helpful."
Cons: "Better online service."

Pros: "Everything was amazing"
Cons: "Could have been better if they let me know that a swabtest result is required from their accredited hospital..what a hassle and I wasn’t able to make the flight at all coz I only found it out at the airport..such a waste of time.."

Pros: "Amazing crew"

Cons: "The tv/movie consoles were not working properly."

Pros: "One of the crew members likes to rush passengers which was unnecessary. They need to give people time to get situated. First time I saw a crew member exhibit an impatient behavior. Even when she is serving she has that rush manner. Not good. Unprofessional! I wish I can remember her Korean name. I don’t think she likes her job. The other ladies were courteous except her! ( Seoul to Jfk NY trip)."
Cons: "Food selection was very mediocre . The beef was hard to chew. The scrimp pasta had 3 pieces of tiny shrimp and all pasta. Will not recommended this airline or fly with this aircraft. Should have stayed with Cathay Pacific."

Cons: "Food"

Cons: "Although the plane used old, the ride itself was comfortable, bathrooms are clean, food was awesome!!!"

Pros: "Smooth landing and take off"
Cons: "Entertainment. Not able to choose and no wifi"

Pros: "seat is very poor im a small person and the is to small!not comfortable!"
Cons: "not recomended!"

Pros: "Crew was nice and food was not that bad either"
Cons: "Change the color of the seats. Brown is not that nice"

Pros: "GREAT FOOD"
Cons: "NEED TO ORGANIZE BOARDING - IT WAS A NEAR RIOT IN MANILA"

Cons: "Food could be better."

Cons: "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."

Pros: "Friendly crew good flight experience."
Cons: "None"

Pros: "Just the fare."
Cons: "Checking in is very slow. Our family was scattered. Was told that we are sitting next to each other but the truth is we are not. No explanations given."

Cons: "Late landing, and it was a mess boarding the plane. Also, I could hardly understand the flight attendants, they need to speak English better."

Pros: "Crew was attentive"
Cons: "Food was sub par and I flew TO Manila on the flight - the discrepancy in the food quality was very different. Entertainment is dated and for such long flights very limited compared to competitors."

Pros: "Our flight is only Incheon to Narita and later that night our final destination is LAX. I have checked in to Singapore Airlines the day before our flight. While checking in at the Incheon airport, the ground attendant ask me for my final destination. After a few minutes, shw mentioned that our baggage will be picked up at LAX. I was so relieved since this trip was 3 weeks with 3 50lbs luggage and 2 10 lb backpacks. I imagined going to Japanese Immigration again and explaining the reason for the entry. Because of this our layover is seamless. Star Alliance made it so easy for us to take their airlines anytime. Kudos to Star Alliance. Oh, the legroom is roomy for Economy! Nothing can compare with their airbus. I am only 5foot1inch and its like having a lounging chair. My husband whose 5’10” is happy with the space. Thanks for thinking of your passengers!"
Cons: "It is minor thing only. Their headphones does not work. Which is not an issue since I always bring headphones and buds for our long haul flights!"

Pros: "I like that they did not bother me when I fell asleep while they were serving the food."
Cons: "I did not like that they ran out of the food that I would have preferred to eat."

Cons: "That they gave up our seats when I already confirmed and picked them a few months ago when I purchased the ticket. I was told the airplane changed and our seat assignment is different. They wanted me and my 80 year old Mom siting in different places. I refuse and explained she can’t be by herself and showed my confirmed itinerary seats. She then found seats for both of us to sit together."

Pros: "Everything"
Cons: "Nothing"

Pros: "Food and space"

Pros: "Crew very friendly. Check in very fast"
Cons: "Food was disappointing. Lounge in Manila was dirty"

Pros: "The crew was nice and friendly. The flight was on time"
Cons: "The boarding is always disorganized. I didn't eat the food because it didn't appeal to me. The seat was lumpy and really compact."

Pros: "On time arrival."
Cons: "The seats were not too good, a bit outdated"

Pros: "2 free checked bags"
Cons: "Old, uncomfortable seats. No in-seat power. Weak entertainment options on tiny screens. 3-4-3 configuration means no seat is a good seat. No legroom. App sucks--good luck purchasing choice seats on it. Not enough beverage services; I was parched and desperate for water throughout. I hated my experience on this airline and will work to avoid on future trips to Asia."

Pros: "The flight crew were hospitable and they tend to our needs well."
Cons: "The flight was delayed and some of the crew were just chatting instead of maybe saying hello or just be ready to assist passengers since flight was delayed."

Cons: "Ticketing phrase I had a hard time tracking booking that it became frustrating until my son helped me!"

Pros: "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
Cons: "Nothing"

Pros: "Nice plane very smooth new"
Cons: "Limited movies selection Staff does not smile much"

Pros: "Crew was kind"
Cons: "Seats were uncomfortable, entertainment was broken, food was bad."

Pros: "More space"
Cons: "Food should be better , not all passengers are Korean so food shd be of different kinds."

Pros: "Food was great. Movie selection was not very extensive, but had a lot of great films - watched 3! Very nice staff."

Pros: "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
Cons: "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."

Pros: "Spacious room leg."
Cons: "Crew assistance. I'm a seniour citizen, but no one even volunteered to help me with my bags. 1.While checking-in in Manila airport, those 2 young guys at the counter were just watching me lift those heavy bags on the scale. Had to ask them if thay can assist me. 2. Inside the plane, I asked the stewardess to help me with my carry on to be placed overhead. She asked me to help her cause she was too weak even to close the doors of the compartments."

Pros: "I didn't expect there to be a meal & in-flight movies on what I considered to be a relatively short flight. It was a nice treat!"

Pros: "Entertainment was good, legroom was good, staff was very friendly both at the check in and on the plane"
Cons: "I wasn't able to check in online, kiosk didn't work for me, and had to wait in several long lines before I finally got my ticket in hand. The help was lost among the crowd and it was unclear where they were and how they could be flagged down."

Pros: "The service and food were good."
Cons: "Long line to check in, very inefficient compared to the LAX check in."

Pros: "Comfortable flight"

Pros: "Crew was efficient."
Cons: "Seats on the small side."

Cons: "The food served are small portions. Not enough for a big person"

Cons: "Flight was again delayed going to and coming from Manila.. Time allotted for transfers from LA to Seoul and Seoul to Manila of 1+ hr. is too short. Security is very strict which is good but you just arrived from one airline and transferring to another airline in 1 hr."

Pros: "They kept serving bibimbap, which was also my food the whole flight from LAX to Manila."

Pros: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."

Pros: "I like the crew and comfort of seats with foot rest."
Cons: "I got sick from the food the next day and didn't look me flights running late related to first class people not arriving to terminal on time."

Pros: "Left on time, I slept almost the entire flight, crew was very nice and attentive. Bags where on time. Nothing not to like exceptional performance."
Cons: "Nothing Great flight"

Pros: "just the low price"
Cons: "very rude wheelchair attendants , really bad food, dirty lavatories. the worst part are the really really rude wheelchair attendants , disrespectful to the older and special needs passengers. they were shouting at each other and were not attentive to the passengers ' needs or comfort."

Pros: "Love flying with Asiana smooth flight, good service always"
Cons: "Been flying with them but was not given legroom when we requested it, hard to make seat request online"

Pros: "Just a great experience. Crew is great seats are comfortable. Almost didn't realize i was stuck on a plane for 12 hours."
Cons: "Meal. I don't eat fish and in elerjec to mushrooms and allot of meals seemed to have them."

Pros: "I like there food its tasty"
Cons: "I don't like the meal so starving in the flight no snacks"

Pros: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Cons: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."

Pros: "Professional and friendly Crew & the movies"
Cons: "Too cold, seats to narrow, food not so tasty."

Pros: "no!"
Cons: "They need to smile and respect the passengers"

Pros: "Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move."
Cons: "I miss the free giveaways or little travel gifts that they used to give."

Pros: "Nice plane. Crew was great. Seat not bad for economy."
Cons: "Only complaint was the 5 or 6 hour delay because of the weather."

Cons: "The staff very accomadating and helpful"

Pros: "The crew on Cathay Pacific is always first class."
Cons: "These particular planes did not have outlets to charge my smartphone. Only USB chargers which didn't work very well."

Pros: "Reverse herringbone seating is always one of my business class seating favorites. The crew was quick and efficient. We arrived on time for both the outgoing and return flights."
Cons: "Food was lacking. Our outgoing flight had much better food than our return. For example, they provided two or three snack options on the outgoing flight. They only had an asian soup for our return. Since we left at 1:00 am, I slept through the dinner and woke up about six hours later quite hungry."

Cons: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."

Cons: "I didn’t have a pillow."

Pros: "Nil"
Cons: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."

Cons: "The seat was a bit small for me, legroom a bit tight."

Cons: "Too salty for the meal"

Pros: "On this trip being able to sleep huge a huge benefit"

Cons: "The plane couldn’t take off on time. Delayed arrival at HK and our connecting flight didn’t want to wait for us."

Pros: "The food are great."
Cons: "Bathrooms are not as clean."

Pros: "Smooth flight and I sleep well, excellent service , it was a long flight but can’t complain ,"
Cons: "I didn’t like that I was seating next to the toilet coz I can smell when someone is using it"

Cons: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"

Pros: "Not much, quick though"
Cons: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"

Pros: "Crew was nice food was great"
Cons: "All good"

Pros: "Great Crew, excellent food, fantastic entertainment! I flew coach and for the value it was fantastic!"
Cons: "There really wasn't anything about this flight I disliked! I even had an empty seat next to me!"

Pros: "The new airplanes have usb plugs and had more pockets on the seat in front of you to place small personal items such as glasses, etc. Appreciated the crew’s offer for assistance when my lap toddler had a tantrum mid flight."
Cons: "Inconsistent with what was offered for the children. One flight provided food , juice and toiletries for my infant. The long haul flight didn’t give anything at all. I just had my lap toddler and my toddler share food since my toddler couldn’t finish all the food provided."

Pros: "Boarding and staff"
Cons: "None"

Cons: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."

Pros: "Punctual, service"
Cons: "Price more expensive"

Pros: "The usual Cathay Pacific service"
Cons: "On time departure and arrival."

Pros: "Crew is great"

Pros: "The new Airbus A350-900 is phenomenal. Big screens, spacious, great food selections"
Cons: "Absolutely nothing."

Pros: "Crew assistance, comfort and food"
Cons: "Very less choices of movies in entertainment systems. Also entertainment controls could be better"

Cons: "Hard to just get out of seat to go to bathroom, it’s to cramped"

Pros: "The Attendants were excellent"
Cons: "I am a big man and found the seats a bit tight"

Pros: "Staff and crew were good. Boarded on time. Landed safe."
Cons: "Seats are cramped and small."

Pros: "Cathy service"
Cons: "Amazing"

Pros: "Overall good experience"
Cons: "I booked an isle seat for flight to Hong Kong and Cebu and was not given one. I called with request for isle and was assigned very far in advance. But was not given one"

Pros: "I like the service and the foods are so delicious."
Cons: "The charging port when I was on my way to Hong Kong from Los Angeles, it wasn't working so that's the only thing that I didn't like."

Cons: "flight took off 27 min late,sat in plane for over an hour waiting to go"

Cons: "Seat didn't recline"

Pros: "Boarding was smooth."
Cons: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."

Pros: "Easiness to oil a flight with Kayak. Price is much cheaper as compared to other travel websites!"
Cons: "None."

Cons: "I had a cumulative 10 hours of delays on this trip and missed important appointments because of this"

Pros: "Good leg room in coach. Comfortable seats."
Cons: "All good"

Pros: "All as expected - no surprises"

Pros: "The plane actually arrived an hour earlier than expected."

Pros: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Cons: "None experienced"

Cons: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."

Pros: "The food"
Cons: "seat did not recline."

Cons: "little chaotic boarding. Horrible vegetarian food."

Pros: "seating was very good and confortable, nothing to complain about"

Pros: "Flight attendants were great."

Cons: "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"