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The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.

Same with previous comments

Cons: The flight delay could have been announced over the speakers

Pros: H good

Cons: Good

Pros: Was ok

Cons: If got good deal I will go with them again

Pros: Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here.

Cons: In-Flight Wi-Fi was not available once reaching the continental United States.

Pros: Everthing was up to the mark

Cons: Everything was satisfactory

Pros: Everything was amazing

Cons: Everthing was great

Pros: Customer service is amazing!

Cons: Keep up the great work!

Pros: The seat is comfortable.

Cons: Misdirected at upper entrance.

Pros: A great flight with friendly staff, comfy seats, good food, and great inflight entertainment.

Cons: The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate.

Pros: Great service

Cons: N/A

Pros: Great crew

Cons: N/A