Traveler reviews
Overall rating
7.5
Good
Based on 2,228 reviews
Boarding
7.6
Comfort
7.3
Crew
7.9
Entertainment
7.7
Food
7.1
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Economy
Cathay Pacific information
| IATA Code | CX |
|---|---|
| Routes | 166 |
| Top route | Hong Kong Intl to Sydney Kingsford Smith |
| Airports served | 77 |
| Top airport | Hong Kong Intl |
Cathay Pacific traveller reviews
Pros
"Good and service very nice"
(in 167 reviews)
"It was a good flight."
(in 188 reviews)
"The crew was very nice."
(in 241 reviews)
Cons
"god food and movie selection"
(in 16 reviews)
"Food was not great."
(in 246 reviews)
"Especially on such long flights."
(in 30 reviews)
Recent reviews
Traveler rating
1188
499
276
189
3
Find reviews that mention:
flight attendants
food was good
good flight
great service
great crew
seats were comfortable
entertainment system
great entertainment
premium economy
business class
long flight
leg room
many choices
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2.0
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
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10.0
Cons: The flight delay could have been announced over the speakers
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10.0
Pros: H good
Cons: Goodreview from
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10.0
Pros: Was ok
Cons: If got good deal I will go with them againreview from
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10.0
Pros: Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here.
Cons: In-Flight Wi-Fi was not available once reaching the continental United States.review from
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10.0
Pros: Everthing was up to the mark
Cons: Everything was satisfactoryreview from
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10.0
Pros: Everything was amazing
Cons: Everthing was greatreview from
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7.0
Pros: Meals, comfort, and crew all above average.
Cons: Nothing reallyreview from
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4.6
Cons: It was too hot in the plane.
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10.0
Pros: Customer service is amazing!
Cons: Keep up the great work!review from
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7.6
Pros: Great food, entertainment options and personal space
Cons: Crew left something to be desired. Didnt check on anyone or "make the rounds", I had to get up and seek them out. Went almost 12 hours between meals and seemed annoyed when I asked for foodreview from
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9.3
Pros: The seat is comfortable.
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7.3
Pros: Staff was great and very helpful
Cons: If they didn't change my flight for 2 hours earlier.review from
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7.6
Cons: I wish there was air conditioning. It was very warm ok the plane.
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7.3
Pros: It was on time.
Cons: The extra leg room seats I purchased where not as advertised. There was an entire row on front of the that was not pictured on the web diagram.review from
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7.3
Cons: The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram.
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8.3
Good
Cons: Boarding was disorganized. Otherwise everything was goodreview from
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8.0
Pros: Food and beverage
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8.0
Pros: Late departure but kept informed. Food good.
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7.3
Pros: Boarding was quick and easy. Blankets and pillows were ample and already at the seat.
Cons: Food was worse than what I had come to expect from Cathay Pacific. Drinks were less frequent. Restroom facilities were not well kept over the course of the flight.review from
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7.3
Pros: Everything was good . Yhe only problem is the small portions of food.
Cons: Captain concern about security.review from
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9.0
Cons: Misdirected at upper entrance.
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9.0
Pros: A great flight with friendly staff, comfy seats, good food, and great inflight entertainment.
Cons: The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate.review from
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10.0
Pros: Great service
Cons: N/Areview from
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10.0
Pros: Great crew
Cons: N/Areview from
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5.3
Cons: The fish is terrible - no matter it is regular or low salt meal.
review from
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6.0
Pros: This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary.
Cons: Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare.review from
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6.3
Pros: Seats were very comfortabe
Cons: Food was not great. It took over an hour for the bags to come through at JFK.review from
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6.3
Pros: Seats were very comfortable and so were the entertainment options
Cons: The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-parreview from
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6.0
Cons: They fed us expired food. Expired ice cream and expired yogurt. They could not put my wife and me together and I believe that it violates a new law passed by Senator Chuck Shummer. It made it difficult for me to get her medicine to her. On a short flight it wouldn’t matter as much. But we had to endure it for 15 hours. They only fed us two meals instead of 3. Other airlines put a sticker in front of you if you slept through the meal time.
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Flight status
Cathay Pacific route map
Top airports served by Cathay Pacific
- Hong Kong Intl Airport (HKG)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- Shanghai Pu Dong Airport (PVG)
- Singapore Changi Airport (SIN)
- Bangkok Suvarnabhumi Airport (BKK)
- London Heathrow Airport (LHR)
- Beijing Capital Airport (PEK)
- Sydney Kingsford Smith Airport (SYD)
- Manila Ninoy Aquino Intl Airport (MNL)
- Kaohsiung City Airport (KHH)
- New York John F Kennedy Intl Airport (JFK)
- Osaka Kansai Intl Airport (KIX)
- Tokyo Narita Airport (NRT)
- Los Angeles Airport (LAX)
- Melbourne Airport (MEL)
Cathay Pacific contact information
- CX IATA Code
- +800 2747 3333 Call
- cathaypacific.com Visit
Cathay Pacific Cancellation Policy
As the situation changes with coronavirus (COVID-19), Cathay Pacific will continually update its policies accordingly. Please contact Cathay Pacific directly for the latest information about cancellation fees. You can find the most up-to-date information on Cathay Pacific policies here: Cathay Pacific Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.