|Top route||Hong Kong Intl to Sydney Kingsford Smith|
|Top airport||Hong Kong Intl|
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
Cons: The flight delay could have been announced over the speakers
Pros: H good
Pros: Was ok
Cons: If got good deal I will go with them again
Pros: Non-disruptive 15-hour red-eye flight from Hong Kong to New York was appreciated. Smooth and comfortable flight, no complaints here.
Cons: In-Flight Wi-Fi was not available once reaching the continental United States.
Pros: Everthing was up to the mark
Cons: Everything was satisfactory
Pros: Everything was amazing
Cons: Everthing was great
Pros: Meals, comfort, and crew all above average.
Cons: Nothing really
Cons: It was too hot in the plane.
Pros: Customer service is amazing!
Cons: Keep up the great work!
Pros: Great food, entertainment options and personal space
Cons: Crew left something to be desired. Didnt check on anyone or "make the rounds", I had to get up and seek them out. Went almost 12 hours between meals and seemed annoyed when I asked for food
Pros: The seat is comfortable.
Pros: Staff was great and very helpful
Cons: If they didn't change my flight for 2 hours earlier.
Cons: I wish there was air conditioning. It was very warm ok the plane.
Pros: It was on time.
Cons: The extra leg room seats I purchased where not as advertised. There was an entire row on front of the that was not pictured on the web diagram.
Cons: The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram.
Cons: Boarding was disorganized. Otherwise everything was good
Pros: Food and beverage
Pros: Late departure but kept informed. Food good.
Pros: Boarding was quick and easy. Blankets and pillows were ample and already at the seat.
Cons: Food was worse than what I had come to expect from Cathay Pacific. Drinks were less frequent. Restroom facilities were not well kept over the course of the flight.
Pros: Everything was good . Yhe only problem is the small portions of food.
Cons: Captain concern about security.
Cons: Misdirected at upper entrance.
Pros: A great flight with friendly staff, comfy seats, good food, and great inflight entertainment.
Cons: The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate.
Pros: Great service
Pros: Great crew
Cons: The fish is terrible - no matter it is regular or low salt meal.
Pros: This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary.
Cons: Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare.
Pros: Seats were very comfortabe
Cons: Food was not great. It took over an hour for the bags to come through at JFK.
Pros: Seats were very comfortable and so were the entertainment options
Cons: The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-par
Cons: They fed us expired food. Expired ice cream and expired yogurt. They could not put my wife and me together and I believe that it violates a new law passed by Senator Chuck Shummer. It made it difficult for me to get her medicine to her. On a short flight it wouldn’t matter as much. But we had to endure it for 15 hours. They only fed us two meals instead of 3. Other airlines put a sticker in front of you if you slept through the meal time.
On board Cathay Pacific flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Cathay Pacific assistance team will most likely ask you to pay extra for checked luggage.
Cathay Pacific offers direct flights to 78 cities in 33 different countries. Sydney, Hong Kong, and Taipei City are the most popular cities covered by Cathay Pacific.
Cathay Pacific concentrates most of its flight operations in Hong Kong.
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