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Overall excellent experience, nothing bad about my experience

All went well, great food and entertainment. Crew was very helpful

Everything was great, Enjoyed the food and entertainment, crew were great

Overall a great trip. Layovers are just a part of traveling but would have loved a little bit less. Really not a negative reflection of this experience.

The worst experience is the online checking before hand: unclear, and hard to call to clarify, waiting more than 30 minutes on hold and I gave up! The checking line @ LAX airport was sooooooooooo long 3 hrs before boarding already! Luckily I have gold card from UA , the staff helped me checking in quickly ,skipping the long line. All the staff at the counter are friendly and helpful, they told me I needed to use Taiwan passport to check into the CDC system for Covid-19 with iPhone, otherwise the system won’t accept….. that’s why I didn’t complete online checking. Selecting English and using Taiwan passport info may speed up the calling process( I guess). It was a full loaded flight, but the flight attendants are friendly and helpful, appreciated their professionalism! Even after arrival, there was a long line for SIM card in Taiwan taoyuan airport, that’s a different story for CDC…took hrs to get into the checking in point, from there on , it was a breeze……

Good

Good 👍

Service

Crews

Great staff and service.

Booked this by accident, when I missed my Peach Air flight from KIX to TPE that morning. And am I glad I missed it. Eva has to be one of the best airlines I’ve ever been on. It was my first official impression of the Taiwan, and it set the bar high.

Pros: Comfortable, nice staff

Cons: The entertainment options are a bit sparse on TV and games

Pros: The crew did a great job making sure everyone was safe and comfortable.

Cons: Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all.

Cons: Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly

Pros: Hello kitty everything!

Cons: Have no recommendations...everything was great

Pros: Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic.

Cons: Cabin temperatures seemed to be very hot through the flight

Pros: Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic.

Pros: The crew was very nice and helpful.

Cons: This is not related to the flight itself, but EVA could do a better job of communicating useful information on its website. Because of covid 19, Taiwan recently banned foreigners from entering Taiwan. I was concerned that this might affect my travel plans since I needed to change planes in Taipei. A clarification of this policy on EVA's website would have been VERY helpful, especially since their phone lines were completely overwhelmed.