Traveler reviews
Overall rating
8.1
Excellent
Based on 2,020 reviews
Boarding
8.4
Comfort
8.0
Crew
8.5
Entertainment
8.1
Food
7.7
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Round-trip
Economy
EVA Air information
| IATA Code | BR |
|---|---|
| Routes | 126 |
| Top route | Taipei City Taiwan Taoyuan Intl to Hong Kong Intl |
| Airports served | 53 |
| Top airport | Taipei City Taiwan Taoyuan Intl |
EVA Air traveller reviews
Pros
"The overall experience was great!"
(in 48 reviews)
"Nice flight with good crew service"
(in 205 reviews)
"Friendly crew and comfortable seats."
(in 60 reviews)
Cons
""we booked Premium economy, super !""
(in 51 reviews)
"The food was not great."
(in 248 reviews)
"Food and movie selection"
(in 35 reviews)
Recent reviews
Traveler rating
1352
387
159
88
1
Find reviews that mention:
flight attendants
food was good
comfortable flight
good flight
airplane food
crew was great
great service
seats were comfortable
premium economy
great airline
great experience
movie selection
leg room
good entertainment
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8.0
Food
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10.0
Great staff and service.
review from
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10.0
Booked this by accident, when I missed my Peach Air flight from KIX to TPE that morning. And am I glad I missed it. Eva has to be one of the best airlines I’ve ever been on. It was my first official impression of the Taiwan, and it set the bar high.
review from
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2.0
Pros: Flight cancelled
Cons: Contact passengers promptly and suggest solutionreview from
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10.0
Pros: Comfortable, nice staff
Cons: The entertainment options are a bit sparse on TV and gamesreview from
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2.0
Pros: .
Cons: .review from
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0.0
Cons: I did not take the flight. The airline changed the scheduled flight. I reached out to JustFly who booked the flight and they said they would rebook a new flight for me but I have yet to receive any notice that my flight was changed.
review from
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2.0
Cons: I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long.
review from
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8.0
Pros: Crews were attentive to elders.
Cons: Food is mediocre.review from
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10.0
Pros: The crew did a great job making sure everyone was safe and comfortable.
Cons: Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all.review from
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10.0
Cons: Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly
review from
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10.0
Pros: Hello kitty everything!
review from
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10.0
Cons: Have no recommendations...everything was great
review from
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8.0
Pros: The crew was great and the food was great as well!
Cons: More snack bagsreview from
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5.6
Pros: The crew is okay but they seem to be always in a hurry that they do not notice us when we ask for somerhing like water or anything to drink.
Cons: We noticed that we felt hungry, the meal served was not enough. The snack was not served and we had to ask for something to fill our tummy.review from
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8.6
Pros: Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic.
Cons: Cabin temperatures seemed to be very hot through the flightreview from
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9.3
Pros: Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic.
review from
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10.0
Pros: The crew was very nice and helpful.
Cons: This is not related to the flight itself, but EVA could do a better job of communicating useful information on its website. Because of covid 19, Taiwan recently banned foreigners from entering Taiwan. I was concerned that this might affect my travel plans since I needed to change planes in Taipei. A clarification of this policy on EVA's website would have been VERY helpful, especially since their phone lines were completely overwhelmed.review from
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10.0
Cons: Great
review from
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10.0
Cons: Great
review from
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10.0
Pros: Nice flight with good crew service.
Cons: Nothingreview from
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7.0
Cons: Customer service...
review from
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5.3
Cons: I was not happy with the meal. The taste and appearance are not satisfactory
review from
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2.0
Cons: Check sfo to Taipei comment. Due to vayama ticket broker never made trip and cost a ton very upset. I’ve used kayak over 10 yrs and likely not again I
review from
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6.0
Cons: snack
review from
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6.0
Cons: instead of gluten biscuits, peanuts or popcorn could be offered
review from
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5.3
Pros: Nothing
Cons: The processing of passengers. The entertainment. The seating arrangements. Three big guys next to each other is horrible.review from
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9.6
Pros: we booked Premium economy, super !!! boarding was well organized. staff correct and friendly. well informed by app.
Cons: nothing. it was o.k.review from
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6.6
Pros: no delay
Cons: seat are really getting smallerreview from
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10.0
Pros: The crew was friendly and professional, the food was pretty good for airplane food, and the movie selection was very good.
review from
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Flight status
EVA Air route map
Top airports served by EVA Air
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- Hong Kong Intl Airport (HKG)
- Bangkok Suvarnabhumi Airport (BKK)
- Kaohsiung City Airport (KHH)
- Macau Airport (MFM)
- Osaka Kansai Intl Airport (KIX)
- Los Angeles Airport (LAX)
- Tokyo Narita Airport (NRT)
- San Francisco Airport (SFO)
- Taipei City Sung Shan Airport (TSA)
- Incheon Intl Airport (ICN)
- Manila Ninoy Aquino Intl Airport (MNL)
- Shanghai Pu Dong Airport (PVG)
- Ho Chi Minh City Airport (SGN)
- Singapore Changi Airport (SIN)
EVA Air contact information
- BR IATA Code
- +886-0800-098-666 Call
- evaair.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.