Cons: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Pros: "Love everything"
Cons: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Pros: "The crew was attentive and service was excellent."
Cons: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Pros: "The crew"
Cons: "The foods could be better not up to the standard of EVA air on economy class"
Pros: "Everything, the service and the food is great."
Cons: "Keep it up"
Pros: "The crew provided excellent service and the food is really great."
Cons: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Pros: "Crew very helpful. Seat roomy."
Pros: "Very comfortable and nice atmosphere"
Pros: "Service was excellent and seats were comfortable."
Cons: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"
Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"
Cons: "No complaints! Not even one!"
Pros: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Pros: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Cons: "None whatsoever."
Pros: "So cramped. Very uncomfortable flight."
Cons: "Selections of movies"
Cons: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Pros: "Seat width, Crew Service,"
Cons: "Web Site Check in is cumbersome"
Pros: "The legroom is comfortable for a tall person."
Pros: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Pros: "Excellent customer service"
Pros: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Cons: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Pros: "Friendly and helpful staff, excellent food."
Pros: "Food, lavatory experience"
Cons: "Small carry and carry on bag"
Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Pros: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Pros: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
Pros: "That it was comfortable."
Pros: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Pros: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Pros: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Cons: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Pros: "Clean and very good service."
Cons: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Pros: "food was great flight attendants are courteous and reliable"
Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Cons: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Pros: "Great flight attendants"
Cons: "Japanese food not great"
Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."
Cons: "Mid night snack can be improved, it’s too small a portion."
Pros: "Very caring, and pay full attention to passengers."
Cons: "Better food quality, more movies please."
Pros: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Cons: "My experience overall is fantastic"
Cons: "Seat cushion could have been softer"
Pros: "Crew was good. The food was good quality."
Cons: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Pros: "Crew was amazing"
Cons: "The boarding"
Pros: "A taste of Japan food."
Pros: "Comfortable seat space and food is great"
Pros: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Cons: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
Pros: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
Pros: "Flight attendants were incredible!"
Cons: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Pros: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
Pros: "Their service"
Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Pros: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Pros: "The crew are so courteous and helpful."
Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."
Pros: "Service was excellent. Crew did not accept tip. Food could be better."
Cons: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Pros: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Cons: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Pros: "crew from the check in to airplane very good"
Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Pros: "I enjoyed the hospitality and attention to detail."
Pros: "Staff are super kind."
Pros: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
Cons: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."
Pros: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Pros: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Pros: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Cons: "I suppose the food could be better."
Pros: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Pros: "Friendly staff and great food. Cabin was spacious even for Economy."
Cons: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Cons: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Cons: "Food needs improvement"
Pros: "I feel like home"
Cons: "The crew smail"
Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Pros: "Very awesome and polite crew. Exact reason why I chose ANA"
Pros: "Good staff, good service, good entertainment"
Cons: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Pros: "Excellent crew, comfortable seat, good food"
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Pros: "The space, movies, & comfort"
Cons: "The food selection."
Pros: "Excellent service and food"
Pros: "Excellent food and service"
Wouldn’t let us check our stroller and car seat at the gate
Space just keeps getting smaller and smaller.
Pros: "Crew very helpful. Seat was very good, food excellent."
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"
Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Pros: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Cons: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Pros: "Amazing services and foods"
Cons: "The business class seat was great"
Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"
Cons: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Pros: "I like all"
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "Crew was very courteous, went above and beyond."
Pros: "Seat was very comfortable, crew was very nice,"
Cons: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Cons: "the food was mediocre at best - had to ask for water couple of times"
Pros: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Cons: "baby crying throughout the flight"
Cons: "Delayed 2 hours behind schedule"
Cons: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Pros: "Comfortable, full service through the night.."
Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Pros: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Cons: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "SQ did a great job again. I plan to fly them in the future."
Cons: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"
Pros: "everything are okey"
Pros: "Service from Singapore airlines"
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pros: "everything is perfect"
Cons: "the food on Silk Air can be better"
Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Cons: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Pros: "Upgraded to biz class, which was fantastic"
Pros: "Good service"
Cons: "spicy chicken too spicy!"
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "got us there, efficient and effective crew."
Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."
Pros: "The crew are efficient and helpful. The food is good too."
Cons: "Hope they have anime movie in the choice"
Cons: "Food needs to be improved. Other than that excellent travel experience."
Pros: "Great crew and nice comfortable seats"
Pros: "Efficient crew"
Cons: "Flight late"
Pros: "Boarding by Zone"
Cons: "Seniors (over 65) people should be given priority boarding"
Pros: "First time flying EVA. They made it easy!"
Cons: "No complaints!"
Pros: "Efficient crew. Safe flight."
Pros: "The service was great, flight left 10 minutes early."
Pros: "Taiwanese food Boarding orderly"
Pros: "Despite the stormy weather, our flight wasn’t cancelled and the pilot and the crew were well prepared and got us to our destination safely."
Pros: "Crew was very kind"
Cons: "Food was not the greatest"
Pros: "Very spacious seating. Great staff, and smooth flight."
Cons: "I never got my vegetarian meal as requested. That was too bad."
Pros: "I am happy and satisfied with the service, thank you guys!"
Pros: "The flight attendants are very helpful."
Pros: "The flight attendants are very nice, polite and helpful unlike any American operated airline where flight attendants are a bunch of old snubs."
Cons: "The way the ( check in process ) Manila"
Pros: "Large leg room chairs and friendly crew"
Cons: "Delays during boarding"
Pros: "Everything from boarding to entertainment."
Pros: "Fantastic cabin crew as always with Eva air"
Cons: "Uncomfortable tight narrow seats"
Cons: "The flight has too much turbulences."
Pros: "Short lay over"
Cons: "Seats at economy too cramped"
Pros: "Get crew, very friendly. Food is amazing and movies are latest"
Cons: "No complaints"
Pros: "The service"
Cons: "The food and seat"
Pros: "Staff was very helpful. They went above and beyond."
Pros: "Early or on time arrival. Updated onboard entertainment."
Pros: "Great flight attendants"
Pros: "Overall everything was good. Feels home to fly with Eva."
Cons: "No preference for seniors"
Pros: "Rude passengers refusing to raise recline chairs"
Cons: "Food was not of quality"
Pros: "Very nice friendly face.. Great service"
Cons: "Cant find anything wrong.."
Pros: "the cabin crew was polite, accomodating and friendly. the blankets were warm."
Cons: "the seats are uncomfortable and the food was not good. but this is not unique to eva air. most airlines are like this."
Pros: "Nice attendants"
Cons: "I got food poisoning!"
Pros: "Overall, it was pleasant. I got the service and comfort for the price I paid for."
Pros: "Very good. Staff is great"
Cons: "Need more water available throughout flight"
Pros: "It was a nice flight ... love it"
Pros: "Lots of room. Good people Best airline"
Pros: "I liked the leg room space of the aircraft. Also, the crew from check in all the way to when we got to the final destination. Very hospitable staff from all departments I encountered during my trip. The mobile app made online check in and transfers so easy."
Pros: "The crew was very accommodating"
Cons: "The food was not good"
Pros: "Great airline, especially for a long flight. Would def use it again."
Pros: "Great customer service and friendliness"
Cons: "Drinks must be served every 2 hours."
Pros: "Good on board entertainment. Helpful service. Easy flying experience."
Cons: "The tv/movie consoles were not working properly."
Pros: "Good food. Very clean bathrooms. Great service"
Cons: "The flight was very full, but overall; good service and on-time performance!!"
Pros: "Respectful crew"
Cons: "Crew are ok"
Pros: "The crews are very polite. The food is good. Service is good."
Cons: "The boarding gate doesn’t have elevator or scalator and it’s hard to go up/ down the stairs (NAIA). Aircraft seat looks old. Overall the flight is good."
Pros: "The crew was great, food was great and the seats wider and comfortable !"
Pros: "lots of legroom. courteous staff. bathroom is clean"
Cons: "everything is excellent"
Cons: "Food could be better."
Pros: "Airplane and service"
Cons: "None. Maybe save money and ride first class"
Pros: "Plane are clean"
Cons: "The food is really good"
Pros: "The food is better than United, and the flight attendants were nice and professional."
Cons: "The seats were so narrow. When a person in front of you pushes back their seat your space gets ridiculously small...same problem with my flight from LAX to Incheon... It looks like that the aircrafts for this 10+ hr flight are older (smaller seat space) than the ones used for a 1-1/2 hr flight between Incheon and Osaka. Also the terminal at LAX is so far away from Tom Bradley main building that we needed to take a bus and had to wait about an hour until we finally got our suitcases."
Pros: "Plane was on time and crew was courteous"
Cons: "Crew didn't come through the cabin enough to offer water and drinks."
Cons: "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
Pros: "I like that they did not bother me when I fell asleep while they were serving the food."
Cons: "I did not like that they ran out of the food that I would have preferred to eat."
Pros: "The food is so good."
Cons: "The check in counter is not fully organized. I encounter so much delay in checking in my luggage. The new employee must be properly assisted by the old personnel to avoid long hours of waiting and standing in the counter of the passengers who arrived early so they can check in their baggage ahead of time. I availed of your web check in but was waiting for so long in the check in counter."
Pros: "See comments above."
Cons: "See comments above."
Pros: "Excellent crew"
Cons: "Very uncomfortable seats."
Cons: "Long delay in a small departure area with not enough seats especially for seniors. It took a while before we were allowed to board the plane. Everyone is complaining."
Pros: "Facial mask pack service"
Pros: "Flight was not over crowded. Got to rest. Crew very helpful and friendly"
Cons: "Food disappointing"
Pros: "Crew very friendly. Check in very fast"
Cons: "Food was disappointing. Lounge in Manila was dirty"
Pros: "The airline and staff provided blankets and warm food."
Cons: "falling in line just to get coffee. They should have gone around and served it instead."
Pros: "the safety and flight over all is great."
Cons: "the entertanement not much option. and the food for the last meal no taste and not enough pasta sauce no salt."
Pros: "Crew friendly and approachable."
Cons: "Food was okay, but that crew should have condiments handy when requested and not have to go retrieve in pantry which takes some time"
Pros: "Customer service was good and complimentary food was served during flight. Compar to other airlines require’s me to purchase and with card."
Pros: "On time, excellent staff!"
Cons: "Improve the food menu. The entertainment screen is a bit small and old."
Pros: "I like how I asked for an aisle seat and it was given to me without hesitation."
Cons: "No complaints."
Pros: "Very polite crew, modern and clean aircraft, lots of leg room, and great food."
Cons: "Three of my four flights were delayed."
Pros: "A380 service, well staffed. Comfortable lay flat seats in 1-2-1 upper deck configuration. Food was good and crew was very accomafstig on service timing. They went out of their way to meet customer desires to sleep first eat later!"
Cons: "English Movies consisted of only latest first run. No selection of Chinese language films (big china transit clientele) hardly any TV shows to browse from other than Korean"
Pros: "Nice plane very smooth new"
Cons: "Limited movies selection Staff does not smile much"
Pros: "The flight attendants are very quick in attending our needs. The airplane is spacious and clean."
Pros: "Good sized seats of A380"
Cons: "They served wine about 40 ml with dinner ."
Pros: "The crew was very nice and attentive. Food was great."
Cons: "The restroom was dirty, nobody cleaned during the whole trip. Movie selectins are limited for a 13 hr. Flt."
Pros: "Service was as expected."
Cons: "There was a baby in my section crying for 10 hours and nothing at the parents or crew could do would make him stop crying. I couldn't sleep"
Pros: "1. The nap zone 2. Free shower 3. Free wifi"
Pros: "Great food - really yummy - and a really easy, reasonably comfortable flight."
Cons: "The headphones only transmitted the sound through one ear."
Pros: "Food was great. Movie selection was not very extensive, but had a lot of great films - watched 3! Very nice staff."
Cons: "They changed our seat assignments, putting someone on the end of our row even though there were many other empty seats. As a result of the constriction, my feet and ankles swelled up. I can barely walk."
Pros: "Crew is professional and courteous! I was sleeping when they came by with meal service and they left me a sticky note telling me to contact them for food when I woke up ( nice). Food pretty decent for airline food."
Pros: "The service and food were good."
Cons: "Long line to check in, very inefficient compared to the LAX check in."
Pros: "Crew was efficient."
Cons: "Seats on the small side."
Cons: "Flight was again delayed going to and coming from Manila.. Time allotted for transfers from LA to Seoul and Seoul to Manila of 1+ hr. is too short. Security is very strict which is good but you just arrived from one airline and transferring to another airline in 1 hr."
Pros: "Food is good. Movies are good"
Cons: "It's a 2 decker plane and full. 2 of the bathrooms are not working. Flight stewardess on flight not so attentive. Inside of plane is hot."
Pros: "Service is good"
Cons: "There is so much of delaying and layover"
Pros: "Enjoyed flying on the upper deck of Asiana's Airbus A380. Seat was spacious and comfortable. Food was adequate and the options were good. Service from the crew was excellent. Entertainment options met expectations."
Cons: "Can't complain about boarding from Seoul to LA, but boarding from LA to Seoul and Manila to Seoul were a bit chaotic. Passengers were confused from the lack of organization, instruction or signs. Cabin temperature was quite warm, to the point of being uncomfortable, on the flight from Seoul to LA."