Daily cleaning, installation of cabin HEPA filters on flights from Boracay to Davao City
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Scores according to KAYAK customer reviews
Cons: "Late with no explanation and no communication just late to load. Late to depart. Late late late"
Pros: "The leg rest in premium economy should have been longer & seat should have been wider"
Cons: "See above note"
Pros: "Crew are helpful"
Cons: "PAL flights always delayed"
Cons: "Food on time"
Pros: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Cons: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Cons: "Food smooth"
Pros: "The crew was friendly and polite. Cannot complain. The seat in Premium Economy was better than expected. Certainly worth the upgrade."
Cons: "The food was good but could have been better. I don't really know what to normally expect. The cloth napkins and metal flatware were certainly appreciated."
Cons: "Install IFE, organize the boarding process. Blankets on given on request"
Pros: "Super long delays at each leg"
Pros: "3 hrs delayed."
Pros: "Crew were courteous and efficient."
Cons: "No IFE and wifi inflight. Snacks served was very poor quality."
Cons: "I am Filipino and would really love to support this airline, but I can’t help it; the airline really needs to get it together. This is the second and the last time I’ll be flying with this airline internationally."
Cons: "The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing"
Pros: "More stores are taking US $, there is a small duty free shopping area. These are improvements."
Cons: "air conditioning was not working in the terminal. It far too small for the amount of passengers. Connecting flight was delayed for two hours!"
Pros: "not full"
Pros: "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
Cons: "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."
Pros: "Great service."
Pros: "Great experuance. Caring staff"
Pros: "same thing, food and crew were very courteous"
Pros: "the bnew a321neo plane. love the new business class seats for its short haul flight"
Pros: "Great crew, smooth flight, good selection of movies (economy)"
Pros: "Crew, comfort"
Cons: "No options for vegan or vegetarian meals"
Cons: "I had to pay again for the ticket even when I did my confirmation with time."
Cons: "Add TV"
Pros: "Both the flights were high quality and easy."
Cons: "The 13 hour layover in Manila was terrible. Philippine airlines has one room with very few good places to sleep. That night of sleep was really uncomfortable and staying in one room for so long drove us crazy."
Pros: "take off and landing was smooth.I am particularly nervous about take-off and landing.Its my second time to fly with PAL.So I was surprised it was smooth.But after maybe 2 hours in the air,flying became shaky.I got worried.I got headache bcoz of nervousness."
Pros: "all the services and the staff are all friendly.none"
Pros: "Densapar was a very easy airport to move around in and the boarding seating area was very comfortable. The stewardesses and loading crew were very nice and professional."
Cons: "I’m not sure what is going on with airline seats. I feel like I have to slouch to be comfortable."
Cons: "They didn’t have snacks for Muslims which I had requested"
Pros: "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
Cons: "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
Pros: "Everything was good."
Cons: "Some times allow more Kg of Baggage."
Pros: "The flight was on time"
Cons: "Seats are very tight and the only bathrooms were completely at the end of the aircraft."
Pros: "The cabin crew were great and immediately responded when I pressed the FA button on the remote. The flight itself was relatively smooth and on time."
Cons: "The myPAL app again would not connect to the plane’s wifi although I was able to use the free 30-minute internet service. The seats are pretty hard and I used the pillow for more cushion."
Cons: "Kayak sent me an email with wrong Terminal. It said in Terminal B. But there's no Terminal B. They are Terminal 1, 2, 3. So my pick up by my relatives was delayed by 1.5 hours looking for the terminal in the email. I had a headache due to hunger and stress ."
Cons: "4 flights on Philippines Airlines, all 4 flights 3 plus hours late. There was not even a pretense of trying to be on time. Worst flying experience of my life, and I have been everywhere. PAL is their Acronym and the running joke is it stands for "Plane Always Late""
Pros: "Food wasn't too bad, stewards were pleasant but had to wait ages for water. Like the 2 4 2 layout so we didn't have to disturb anyone for "comfort" breaks."
Cons: "Checking in, a few kg overweight, they made us put the excess into our hand baggage, it meant opening our 4 cases, actually moving things which weighs less than half a kg, complete waste of time, over half an hour. Complete waste of time as it's on the same plane FFS. Entertainment via iPads, poor selection of films."
Cons: "there was no separation in the boarding process. General boarding started when announcement that elites can baord already. No blankets, no entertainment"
Pros: "Good standard service."
Cons: "It was fine."
Cons: "Flight was delayed by a really long time. They should have sent people to hotels or cancelled flight. Delay too long (especially for elderly and children)"
Pros: "Smooth flight."
Cons: "The flight was delayed for hours!! It was so frustrating!"
Cons: "Food was awful and no entertainment"
Cons: "Budget air because knee space is very tight."
Pros: "the service, the crews profesionality"
Cons: "Leck of electronics....no Gps of flyght."
Cons: "Loud and weight restrictions were not goodl"
Cons: "The flight was delayed, then delayed again, and then cancelled because of an equipment issue and curfew. We were then bused 1.5 hours to larger airport for another delayed flight. I had scheduled a six hour layover in Manila. As it turned out I practically missed my connecting flight. I was also greatly annoyed by the lack of information being conveyed and that is seemed all the airlines employees just stood around, not working."
Cons: "Poor airport, stranded in lines for 2.5 hours and almost missed the flight."
Cons: "More orderly boarding process by zone, on-time departure and arrival"
Pros: "it was on time crew are very nice."
Cons: "there no entertainment system, everything is charged even water bottle. some airlines give small water bottle."
Pros: "The crew was excellent and comfort was good."
Cons: "It wasn’t so much AsiaAir as it was the terminal. Terminal 4 in Manila is a mess as far as trying to check in. There isn’t enough room for the amount of flights boarding there."
Pros: "The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat."
Cons: "We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see."
Pros: "Very good, I like Air Asia"
Cons: "Some flights attendent need to be more friendly and smile a little more"
Cons: "The flight was delayed for over an hour."
Pros: "Actual flight wasn’t bad."
Cons: "I spent 2 hours on the baggage drop queue even though there weren’t that many people in front of me. Airline shouldn’t offer web check-in if they’re going to take ages interviewing each passenger. Gate changed three times so it was chaos for all the flights involved. Plane left an hour 15 after scheduled take-off. No apology extended."
Pros: "Not much"
Cons: "Pretty much everything. Won’t be flying AirAsia again."
Pros: "Fast boarding"
Cons: "Significant delays."
Cons: "Four hour delay, stuck on board the plane with nothing to drink."
Pros: "It was only a 50 minutes flight and the cabin crew were very nice , the seats were leather and all in all very comfortable"
Cons: "Once on board all was fine , the flight was delayed by 27 minutes"
Cons: "Two hours late Poor communication about gate, timing with broken plane"
Cons: "Flight was delayed for more than an hour"
Pros: "Vegan food was surprisingly okay! Very friendly staff."
Cons: "No entertainment. [TV & Audio]"
Cons: "Super delayed flight, no special lanes for those who web checked in already and dirty seats"
Cons: "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"
Cons: "This has worse delays than any airlines I've tried."
Pros: "I liked that the flight was on time which is a big deal in the philippines"
Cons: "No food and drinks. Which is to be expected from a budget airline"
Pros: "Cabin is well air conditioned."
Cons: "No notice of slight flight delayed. Comfort rooms are not clean and some have no running water."
Cons: "not bad"
Pros: "Crew went out of the way to assist us after a terrible checkin experiance"
Cons: "Received a notification that flight was delayed and given an option to reschedule after we checked in only. Checkin countervseperated my family and I even though we checked in early. Sent to Lounge and forced to pay even though directed by them."
Pros: "I always like the flight attendants. The staff at Air Asia was great in helping me book an alternative flight because of flight delays from China."
Cons: "The flights are always delayed."
Pros: "Charge for drink as well as food. One drink should be free. My overweight fee was more than a second passenger ticket would have been"
Cons: "Overweight baggagefee EXCESSIVE."
Pros: "No hassle checking in"
Cons: "The seat was a little unc"
Pros: "All ol"
Cons: "Seats are very poor. Leg room very poor. I am average size and my knees were touching the front seat. They did not provide even a glass of water that you had to buy. You had to buy food and soft drinks and even then the quality of food was poor. A Terrible airline."
Pros: "The baggage fee was extreme and after I paid it my name was called out in the airports intercom system just to have me come back to the counter and pay more. Very embarrassing. The flight was delayed by 3 hours. A company worried about their reputation might consider reimbursing some portion of the baggage fee when the flight is delayed by 3 hours."
Cons: "Plane was clean and comfortable,"
Cons: "Seating leg room service delays customer service"
Cons: "Delays, seats are poor, unclean. Leg room is too little.very bad customer service"
Pros: "Flight was delayed."
Pros: "The crew was very nice and helpful."
Cons: "My seat was broken and would go back if I leaned on it too hard. We were delayed for so long and sat on the runway (perhaps the airports fault). There was no overhead room for our carry-on luggage and no one was very helpful about it. Other passengers around us had the same issue with the carry-on luggage."
Pros: "Staff on the plane were nice."
Cons: "The flight was delayed. Boarding took a while and they only had one exit door open upon arrival."
Cons: "poorly trained staff late could not hear announcements no one in departure lounge to assist travellers will never choose them again - consistently poor"
Cons: "No food, water, or comfort on Air Asia flights! major baggage restrictions, even for carry on."
Cons: "We arrived 2 hours before our flight, only to be told that there was a delay of 2 hours, then before our flight delay time another 2 hours was added, and a further 2 hours. We were supposed to land in Kalibo at 6.40pm, and didn't arrive until 1.15am!! The even more annoying thing is that i paid double the cost of the evening flight to arrive at our original time, I should have just taken the ferry at least then we could have enjoyed the near 12hour journey it took us to travel less than hour hour in the plane!! Poor piece of food whilst waiting 9 hours also!!"
Cons: "4 delays. Total of 9 hours stuck in the airport waiting. Seats were old/dirty looking."
Pros: "Check in was fast, crew was helpful, provided meal in airport for long flight delay"
Cons: "The airlines was great overall. Friendly staff, clean planes. My complaint, albeit a minor one, was that they didn't offer any type of free snack or drink. Most American airlines offer this and it's expected from most foreign passengers. Secondly, our plane was delayed about 5 hours for "traffic congestion" at Manila Airport. It looks like they only have one plane that travels the Puerto Princessa to Manila route so keep that in mind if you need to be somewhere on time. Philippines Airlines and Cebu Pacific Air had multiple planes coming and going durongbthis delay. I saw not a single AirAsia plane durong this delay. They sent an update email about a week or so that the flight was being moved up 2 hours, but no text saying that the flight was delayed. We could've spent an extra half day in El Nido if we had known. But still, I would probably fly with then again."
Pros: "Old plane and seats in Row 14 were broken and angled down so you practically slid off the seat! Flight crew all knew about it and said nobody has fixed it yet for a while!"
Cons: "Plane left 2 hours late. Charged for carry-on Charged for water and sodas Plane was dirty"
Pros: "LOW fares"
Cons: "Hey I know its the Philippines, I've been here many times, but ALL of the Air Asia flights were delayed, ours 2 hours...we flew Air Asia to Kalibo last week, delayed 4 hours. But Cebu Pacific flights were all delayed too. Just prepare for long waits at waiting area. Ferry boats are often cancelled or delayed too, its just the way it is here in the PI."
Cons: "Deleted flight"
Pros: "everything was good"
Cons: "flight was delayed by 2 hours"
Pros: "Nothing good!"
Cons: "Every flight I took through them was delayed several hours, very rude flight atttendants. I wish I could get my money back. The plane was super dirty, and in disrepair, I feared for my life the whole flight."
Pros: "Nice, efficient crew, comfortable seat"
Cons: "The flight was delayed about 5 hours from the original time, a lot of confusion in the boarding room, and only gave out a box of fried chicken for the meal, and I m a vegetarian. would have even eaten a bag of peanuts...."
Airlines flying from Boracay to Davao City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Boracay to Davao City
Masks required on board, masks provided on flights from Boracay to Davao City
Social distancing seating
Middle seats unavailable to book on flights from Boracay to Davao City
Testing for antibodies, testing for symptoms for flights from Boracay to Davao City
Waiving of change fees. Search flexible flights from Boracay to Davao City