Daily cleaning, installation of cabin HEPA filters on flights from Iloilo City to Davao City
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Scores according to KAYAK customer reviews
Pros: "Seats are comfy"
Pros: "Great aircraft"
Cons: "Clean the rest room and fix the lavatory"
Cons: "From worst to worst."
Cons: "Food smooth"
Pros: "no comment"
Cons: "check in was confusing, …."
Cons: "Older plane, no entertainment but did have free wifi"
Cons: "I do hope the cabin crews would smile more to let the passengers know they are happy to serve."
Pros: "Flight was on time."
Cons: "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."
Pros: "Knowing that we might have a tight connection (prior to the plan being delayed another hour and missing our flight) the check in desk moved our seats to the front to give us optimal time to make our tight connection."
Cons: "Our first flight was delayed by 2.5 hours which caused us to miss our connection. Once arriving in Manila we were given the next flight to make it to our destination. While I appreciated this, the first location was not able to do anything for us and left us with some uncertainty."
Pros: "delayed flight"
Pros: "Nice flight attendant. Alcohol included."
Cons: "Snack choices. More tea and coffee"
Cons: "Outstanding flight to Hawaii."
Pros: "Always great service on pal flights"
Pros: "On time flight"
Pros: "Comfortable seats , clean modern aircraft ."
Cons: "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"
Pros: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Cons: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
Pros: "No delays.....yay!!!!!"
Cons: "Food needs improvement...no fruits. Though the flight was somewhat full, I got good seating, BUT my friend who was also traveling with her husband got a seat one over from the middle exit. Her husband is over 6' tall. The attendant would NOT allow him to move by the window where there was LOTS of leg room because that seat cost more. No one sat there the entire flight. Ridiculous to not allow a small change."
Pros: "Cheap biz flight from ruh to mnl, non stop service"
Cons: "If ur in economy and westerner, seats are tiny. I went biz class and seats are old, food just ok, stewardesses just ok. Movies are Vina iPad mini and the headphones are the old foam style and you can’t hear the movie well. If u want to be pampered with champagne, great food, etc., go elsewhere. If u just want to get from point a to point b, this is the airline for you"
Pros: "Excellent service, very organized boarding to airplane, nice food"
Cons: "On my Departure to Manila it's was almost 6 hours dealy which I lose my transport booking and reaching the hotel by 9 pm."
Pros: "Great food and free wine. American carriers should learn about service from Phillipines Airlines!"
Cons: "Better entertainment options would be nice, but I needed a nap anyway."
Pros: "the bnew a321neo plane. love the new business class seats for its short haul flight"
Pros: "Serice and selection of in flight entertainment"
Pros: "the people"
Cons: "flight was delayed But what else is new with PI. AIR. My husband has flown many times with pi air and he says you care about your bottom line only. it takes money out of our pockets every time we are delayed and or our luggage is lost. Now go and do the right thing."
Cons: "Food was just okay. Nothing to rave about. Could be improved."
Pros: "Overall a very nice flight. Crew was helpful when asked to assist and provide additional beverages."
Cons: "Food was pretty awful. Needed more beverage service throughout the flight, just water would have been fine. Shouldn't have to constantly ask for water, the crew should pick up on the need and respond to it."
Pros: "Crew was friendly and helpful. Boarding was efficient and flight departed and arrived ahead of schedule."
Cons: "Food is awful, and options are limited. I also think they need to reconsider playing music on the aircraft, it’s quite irritating."
Pros: "The ipad loaded with movies and magazines"
Cons: "The food needs improvement"
Cons: "Seats are too close together in economy for anyone over 5 foot ten inches."
Pros: "The shuttle from terminals 3 to 2 could have been more organized. The sign says they leave every half hour, but they were waiting for 2 more passengers to arrive which made the wait almost an hour. Our flight was scheduled to board at 9:15 and they weren’t going to depart the shuttle until 9. We we’re panicked because we still needed to go through customs. They ended up leaving earlier after we talked to the reps for a bit. We made our fight but wow that was stressful."
Cons: "The menu mainly. I have to understand that passengers are Filipino. Everything is so with sugar! It is not a complain. just I will have to get organized next time to buy some fruit or something more in accordance with diabetes and high blood pressure. overall great trip!"
Pros: "It landed safely."
Cons: "It was an hour late leaving Hawaii THAT'S NOT GOOD! And they refused to let me use a 'foot locker' piece of luggage that has been accepted by MANY different airlines and has flown all over the world many times except on this flight and this company. They made me buy a $10 box and transfer everything into it. Then I tossed my foot locker piece of luggage in the trash bin. They were very uncooperative and petty."
Pros: "Absolutely nothing."
Cons: "A Philippine Airlines check-in personnel did not fail to make my family feel extremely disrespected by treating us in such a rude manner at their counter. After verifying our information, she proceeded to tell us we had no reserved seats for our flight. When I told her we had seat numbers (thus reserved seats) when I checked their website the night before, she had the audacity to imply that we were lying about these mediocre seats! After speaking to the supervisor, she then proceeded to tell us that we should be thankful for the seats she was able to give us, WHICH WERE THE EXACT SAME SEATS THAT WERE LISTED ON THEIR WEBSITE THE DAY BEFORE. Philippine Airlines need to better train their check-in personnel proper customer service to prevent passengers from having such unpleasant experiences with their staff. Our check-in process would have gone smoothly had she not replied in such a snarky manner to us and implied that we owe her for the seats we had in the first place."
Cons: "Better signage at the airport for those that already checked in online. I waited in the long line since the signs were obscure."
Pros: "The boarding was on time and it was a smooth landing."
Cons: "They make it hard to upgrade your seat in route. No on board entertainment."
Pros: "Smooth trip"
Cons: "Narrow seat and no leg room"
Pros: "the airline crew were very accommodating to get the family seated together when everybody were boarded."
Pros: "Good service on the flight. Flights were on time."
Cons: "Manila airport is not well maintained - poor bathroom condition in the international terminal."
Cons: "there was no separation in the boarding process. General boarding started when announcement that elites can baord already. No blankets, no entertainment"
Pros: "No tv inside the flight"
Pros: "Crew, food n legroom"
Cons: "The fact that u would not let me board without a leaving ticket. I have a wife and daughter there, and also PI ID. I missed my daughter's birthday. I will never forgive that"
Pros: "Crew was very friendly and attentive."
Cons: "Flight was delayed without any communication for the reason. Overall delay was less than one hour but it is frustrating"
Cons: "The crying baby two rows up, which isn't the airlines fault, but was a bit trying during the entire flight."
Pros: "Customer service was horrible when I called to ask for assistance prior to the trip. The first flight was delayed multiple times for over ten hours due to weather (which was fine) and "waiting for a customer to board." The second return flight was again delayed. The worst was baggage: it took over two hours from parking at gate to me retrieving my check-in baggage from the baggage claim. This airline was horrible. Even though the flight crew was decent, I will not return. This was my first and will be my last time flying with this airline."
Pros: "Food quality ,presentation and taste has improved a lot!!"
Cons: "It's not exactly that i didn't like... It's just that there's still room for improvement with the crew service."
Cons: "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
Pros: "awsome deal awsome flight"
Cons: "nothing great flight."
Pros: "Friendly staff; value for the money"
Cons: "Boarding procedures not very organized"
Pros: "Price was great and the crew was friendly"
Cons: "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
Pros: "The boarding was organized"
Cons: "Free snacks?"
Pros: "On time and relatively hassle free"
Cons: "The bus transfer to the terminal was a bit chaotic"
Cons: "Boarding is a fiasco with cebu pacific they should try zones and separate lines like japan!"
Pros: "I missed the trip. Can you help me with the refund or part of it?"
Cons: "I missed the trip. Can you help me with the refund or part of it?"
Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Cons: "No food. Major delay without announcement"
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "The crew"
Cons: "I bought a front row seat only to be told that I would be the last to board"
Pros: "I enjoyed the captains announcements"
Cons: "Typical one hour delay due to manila traffic...does this airline every depart or arrive on time?? Nooooo! Boarding was a cattle call as usual its a stampeed. The new 321 aircraft is crammed like cattle car, no legroom and a backpack can barely go under the seat....no recline so very uncomfortable"
Pros: "Crew were ok"
Cons: "The plain was delayed 2 hrs .Problem with information"
Cons: "There should be a non-applicable button, since there’s none....I should just pick one star."
Pros: "Boarding was organized if there is such a thing in the philippines, but at least they tried. Iloilo airport is very nice and allows more room than manila fiasco. The flight for once left early and arrived early and low and behold we had a jetway and no bus!! Luggage was off in record time"
Cons: "No recline on seats and cramming too many in to such narrow rows..its worse than a new york city bus in the 70s."
Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
Cons: "I had the fattish person next to me who had most of his body in my seat."
Pros: "Nice new equipment A321 and FA always nice"
Cons: "Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous"
Pros: "When we got to Manila, it was raining so bad. We had to get off the plane onto a bus. They handed us an umbrella to keep dry from the deluge. It was much needed, under the circumstances."
Pros: "Was kindly moved to exit row after inquiring at checkin..very nice agent. Very comfortable and great legroom...unlike the hideous crammed in rows behind. Boarded early wjich is unusual for this airline to ever be on time...then sure enough 30 min delay due t9 manila traffic?? This country needs a new major airport or updated traffic control and another runway! This pilot had the smoothest landing...the last few flights have been awful landings, hard and scary"
Cons: "Unsmiling flight attendants...what has happened? The ladt two flights ver sober looks, never smile?"
Pros: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Cons: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"
Cons: "I didn't like everything"
Cons: "Very uncomfortable seats."
Cons: "More than 1 hr. delayed flyt"
Cons: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
Pros: "Cebu pacific is one of airlines who prescribe to a pay as you go additude. Be prepared to pay for everything after you pay for your ticket 7kg carry on max limits pay for the food you may or may not eat, and if you get cold easily bring warm clothes. No joke this was the coldest airplane I have ever been on in my 15 years of travel, so cold in fact that upon taking off you can hear the ice crystals breaking loose and traveling through the air system. I am going to say that the plane was in good condition and the flight attendants and pilot crew seem to be well trained as well as very polite."
Cons: "Boarding was a chaotic scramble. Take off was an hour late waiting for runway space. Cheap and disorganised."
Cons: "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
Cons: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Cons: "Delayed flight."
Cons: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Pros: "Crew was very pleasant"
Cons: "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"
Cons: "Delayed flight"
Pros: "The view from the plane was ok. The seats were comfortable."
Cons: "We were the second flight out of Manila, and the plane was 3 hours late. You have to pay for everything on the plane, even water. The terminal had to be 90 degrees."
Pros: "Flights On Time... Crew's awesome"
Cons: "Foid is terrible"
Cons: "Check-in, baggage allowance - virtually none, snacks drinks none, will never use again"
Pros: "They're ok as long as you aren't taking along extra baggage!"
Cons: "We had to wait an extra half hour for about half a dozen late passengers. Seems if they are that late the plane should have left."
Pros: "Crew is great"
Cons: "Ticket agents are awful. Very horrible on baggage"
Pros: "Staff were friendly"
Cons: "It's a budget airline so don't expect complimentary food or drinks. You get what you pay for."
Pros: "Nice modern plane, great crew."
Cons: "Modern compact seats not very comfortable, and very little kneeroom. But fair prices, so overall a good value."
Pros: "Crew were friendly"
Cons: "Poor food options. Seats were cramped for me (I’m 6 foot tall). No logical boarding organisation (free for all)."
Pros: "I like it because I arrived in Hong Kong earlier than the time we expect. So well done!"
Pros: "I'm so sick of this HORRIBLE Airline,. I could not check in online and even called them, they said oh SORRY SIR ,( TYPICAL ) AND WANTED ME TO PAY $595 for my bags on a $290 one way ticket,. Never AGAIN WILL I FLY THESE IDIOTS AIRLINE"
Cons: "I like my choice to fly another airline and that I'm able to deny payment for the flight thru my Credit Card,. ASIANA airlines for $300 and bags included"
Pros: "Accommodating gate agent. Flight was on time"
Cons: "During flight, it's quite shaky."
Pros: "Really cool"
Cons: "The flight was delayed 30 minutes"
Pros: "There is nothing to like about Cebu Air"
Cons: "They're totally classless-inprocessing stinks, charge for just one bag, charge for food, and then run out of everything except potato chips. Cebu Air is the bag-lady of discount airlines!"
Cons: "Flight delayed"
Airlines flying from Iloilo City to Davao City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Iloilo City to Davao City
Masks required on board, masks provided on flights from Iloilo City to Davao City
Social distancing seating
Middle seats unavailable to book on flights from Iloilo City to Davao City
Testing for antibodies, testing for symptoms for flights from Iloilo City to Davao City
Waiving of change fees. Search flexible flights from Iloilo City to Davao City