Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
Cons: "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
Pros: "awsome deal awsome flight"
Cons: "nothing great flight."
Cons: "Seats that recline and quieter announcements especially the game"
Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"
Pros: "The boarding was organized"
Cons: "Free snacks?"
Cons: "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"
Pros: "Exiting the aircraft."
Cons: "Stop charging passengers for water."
Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Cons: "No food. Major delay without announcement"
Cons: "The luggage took ONE HOUR to come out after the flight!!!"
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."
Pros: "Since I checked In early, they let me in on an earlier flight. Thanks!"
Pros: "Host clearly and ver friendly helped me."
Cons: "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."
Pros: "Clean and new plane"
Cons: "Delay of one hour after biarding due to congestion at manila...this has to be the worlds worst for delays"
Pros: "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
Cons: "At least a small meal and drinks on a 8.5 hour flight."
Pros: "Smooth flight, friendly service."
Cons: "We sat on the tarmac as take-off was delayed by 45 minutes."
Cons: "There should be a non-applicable button, since there’s none....I should just pick one star."
Cons: "So late, I missed a 3 hour connection."
Pros: "I liked that everything was fast and easy with no issues"
Pros: "Boarding was organized if there is such a thing in the philippines, but at least they tried. Iloilo airport is very nice and allows more room than manila fiasco. The flight for once left early and arrived early and low and behold we had a jetway and no bus!! Luggage was off in record time"
Cons: "No recline on seats and cramming too many in to such narrow rows..its worse than a new york city bus in the 70s."
Pros: "Very clean"
Cons: "Most of the Cebu Pacific flights feel like a greyhound bus"
Pros: "Staff's communication and it was on time"
Cons: "Too cold in the aircrat"
Pros: "Everything also wants money, very expensive."
Cons: "Everything is also no good."
Cons: "It was almost 3 hours delayed."
Pros: "Everyone is profession and the food is great. The value is spot on!"
Cons: "Very uncomfortable seats."
Cons: "More than 1 hr. delayed flyt"
Pros: "The crew"
Cons: "Hidden fees..Baggage fees are ridiculous..Just skip this airline,and pay the extra for,Philippine,Air..The price is really the same"
Pros: "No hassles check in"
Cons: "Boarding was a chaotic scramble. Take off was an hour late waiting for runway space. Cheap and disorganised."
Cons: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Cons: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Cons: "Flight time was changed from Sunday 6pm to Monday 4am! No space between rows on the flight to Singapore, EXTREMELY incomfortable!"
Pros: "The view from the plane was ok. The seats were comfortable."
Cons: "We were the second flight out of Manila, and the plane was 3 hours late. You have to pay for everything on the plane, even water. The terminal had to be 90 degrees."
Pros: "I wish I had something to like about it."
Cons: "checkin was a nightmare. over an hour and a half to get bags checked and boarding passes. It seemed like every time there was an issue all the staff would stop what they were doing to see what the issue was. nearly missed my scheduled boarding time. Good thing our flight was delayed by almost 2 hours. guess I can't complain too much for a budget airline. Just sucks that bag checkin and delays took longer than our actual flight."
Cons: "Our flight was cancelled because of weather condition while we were at the boarding gate, they didn't care about compensations or consider not risking putting the passengers under last minute pressure, at least they should've notified us ahead of time, they automatically rolled us in the next flight, however, they didn't confirm if the next flight will be cancelled or not. In order to make sure I can catch my connecting flights, I booked another flight from Legazpi to Manila on a different airline, in addition, I had to pay the hotel booking cancellation fees in Manila, since these fees can only be waved if I cancelled 24hrs in advance. Moreover when I asked for my ticket refund, they made a big deal out of it and after a ruff struggle they agreed to refund me, but whatever the refund amount was, it barely covers anything of what I had to pay for a new ticket+ 1 extra night stay in Legazpi + hotel cancellation fees in Manila, I ended up paying 400USD in total while I only got around 50USD ticket refund from them, and of course, add to that the stress and hassle I went through in doing this!"
Pros: "They put me in front row...nice crew"
Cons: "Interesting condensation coming from plane due to intense humidity - looked like smoke in entire plane!"
Pros: "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
Pros: "Late arrival of plane meant knock on problems with air traffic in manila... over an hour late ... cebu airlines ok but system poor"
Cons: "Unfortunately delays caused by late arrival of plane - 1 hr late"
Pros: "All - Competitive price and service"
Cons: "Nothing - No negative experience with CP"
Cons: "Flight delayed over two hours."
Pros: "All was great"
Cons: "a bit of a delay"
Cons: "The gate on our boarding pass initially indicated E4 and it was changed to E2 without any notification. The gate was not manned by any airline staff and only the assigned gate had bathrooms. Basically, you have to hold your bodily functions in the general waiting area at the Jakarta airport. Flight was supposed to depart at 12:30pm and a gate change was announced at midnight. We had to move to another part of the terminal, Gate D6 I believe and had to go through security check again. Another badly managed budget airline."
Clark security personnel are absolutely the worst. I was threatened by their chief of security for asking a question about what is allowed as a carry on.
Cons: "Poor airport, stranded in lines for 2.5 hours and almost missed the flight."
Cons: "No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution."
Pros: "I am missing my luggage’s"
Cons: "Where is my luggage"
Pros: "We were upgraded to first class."
Cons: "Our flight was delayed 31 minutes. So far, I’ve never departed on time with this airline. I will take responsibility for not prepaying for my check in luggage, but really, $154.00 for 3 suitcases on a 1 hour flight? It’s kinda sad."
Pros: "The crew was excellent and comfort was good."
Cons: "It wasn’t so much AsiaAir as it was the terminal. Terminal 4 in Manila is a mess as far as trying to check in. There isn’t enough room for the amount of flights boarding there."
Pros: "The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat."
Cons: "We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see."
Pros: "Early boarding and arrival!"
Cons: "The landing was a bit rough."
Pros: "Very good, I like Air Asia"
Cons: "Some flights attendent need to be more friendly and smile a little more"
Pros: "Clean plane Nice team Great job"
Pros: "It was only an hour flight"
Cons: "Flight was late, and if you're over 6 feet, prepare to be cramped. No food or drinks."
Pros: "Vegan food was surprisingly okay! Very friendly staff."
Cons: "No entertainment. [TV & Audio]"
Pros: "Cabin is well air conditioned."
Cons: "No notice of slight flight delayed. Comfort rooms are not clean and some have no running water."
Cons: "not bad"
Pros: "Charge for drink as well as food. One drink should be free. My overweight fee was more than a second passenger ticket would have been"
Cons: "Overweight baggagefee EXCESSIVE."
Pros: "Plane was on time.."
Pros: "Flight attendant service"
Cons: "Flight cancelled the previous night. Forced majeur. Whatever. No explanation given. Had to book a hotel overnight."
Pros: "No hassle checking in"
Cons: "The seat was a little unc"
Cons: "I WAS NOT INFORMED THAT I HAVE TO PAY FOR MY CHECK-IN LUGGAGE LIKE MOST DOMESTIC AIRLINES BUT WITH A LIMIT OF 15 KGS, I THOUGHT IT WAS INCLUDED IN THE FARE,"
Cons: "lack facilities....etc"
Pros: "Flight delayed."
Cons: "Some food that we bought taste good"
Pros: "The baggage fee was extreme and after I paid it my name was called out in the airports intercom system just to have me come back to the counter and pay more. Very embarrassing. The flight was delayed by 3 hours. A company worried about their reputation might consider reimbursing some portion of the baggage fee when the flight is delayed by 3 hours."
Cons: "Plane was clean and comfortable,"
Cons: "Seating leg room service delays customer service"
Cons: "Instead of getting to manila in 20:00 ive got there on 1:00 am!!!!!!!!"
Pros: "Landed safely"
Cons: "No customer service. very hard to contact. Airline will nickel and dime you on everything. Very difficult to make changes. Once checked in, you can't make changes unless you call, but hard to get through. Always a delay."
Pros: "I don't like anything about this airlines, they charge us for our luggage. They were late, you couldn't confirm flight online. I WILL NEVER TAKE THIS AIRLINES AGAIN!"
Cons: "It was delayed twice on our trip to and from. They give box lunch of meal to compensate the 2 hrs delay. Very poor in information. Wish it could have been better because our stay in the province was great except the flight!"
Cons: "Was charged for baggage for child even tho she had paid same fare as adults - staff said child not eliginle for carry on baggage allowance"
Cons: "Had no idea that the maximum for a checked bag was 10kgs (which is nothing if your bag is large enough to check). Having already paid to check a bag I had to fork out another $100 to check my bag (a mid-sized duffle) what a total rip-off and bummer. Then there was the drama about whether I could take my scuba regulator through security or not and then there was the drama about a tripod and then there was the flight! No food (unless you had pre-booked it) and then you had to pay for water.....a new level of low class in low class airlines."
Pros: "I didn't like anything about this year like it was always two to three hours late of ways and the seats were being cramped"
Cons: "I hated this Airline it was the worst Airline ever flown in my life I will never ever fly them again"
Cons: "This airline is a complete joke They have NO IDEA what customer service is Three of us had to rebook an earlier flight, same day as original ticket... NO REIMBURSEMENT, had to pay for three more tickets They broke a fragile purchase and said, too bad. Again, zero compensation. Fly with CEBU AIR!!!!!"
Pros: "the flight attendants"
Cons: "lack of communication at the gate. even the flight crew was in the dark.Rolling delays. started at two hours, then three then just over 4 hour delay!"
Pros: "Getting to my Destination"
Cons: "Flight was delayed 4 hours they said due to congestion, however at least 4 other flights left before us going to Hong Kong that were not delayed. The staff at the counter lined everyone up to board only to hand out free water and cake send us back to our seats. The plane wasn't even there yet. Everyone was very confused and upset. After finally boarding the plane it was dirty. Tray table wad really sticky and there was a used cup in my seat I had to remove before sitting. Also my seat did not recline so I was very uncomfortable with small amount of leg room. The flight was supposed to land in Hong Kong at 7:15 by the time we got to hotel it was 1:30am. It's a shame I had to pay for the whole night at the Hotel."
Pros: "Great looking crew."
Cons: "Flight out of and into Manilla was changed and delayed."
Cons: "Plane left 2 hours late. Charged for carry-on Charged for water and sodas Plane was dirty"
Pros: "Left early, arrived early"
Cons: "flight was delayed by 2 hours"
Cons: "We flew 1hr and 45 mins delayed."
Pros: "Not much but the flight crew was alright."
Cons: "I've taken AirAsia twice on my travels in the Philippines, one of the times, the flight was very very delayed.The other, they changed the flight time 2 hours AHEAD of schedule and made that flight the last flight out for a day. Called the customer service hotline and they have terrible customer service, did not really come up with any solutions and I was placed on hold numerous times for a very long time. I ended up having to wait until the next day to get on a flight, which made me lose a day at my other destination."
Cons: "AirAsia was close to 2 hours late, for both flights."
Pros: "Friendly staff and plane was comfortable and clean"
Cons: "Flight was delayed for 3 hours returning from Palawan"
Pros: "Nothing, never got there."
Cons: "Flight cancelled, took 2 months to get a refund. Alternative flights were never arranged. Hopeless airline."
Pros: "That we actually made it to Manila on the right day... Just It's was over 6hours in the airport with little to no information about further delays"
Pros: "Boarding from the front, or the back. Short flight time."
Cons: "4+ hour delays with no explanation, NO FOOD THAT YOU DON'T PURCHASE, and the always present exorbitant baggage fees. You get NO checked bag for your standard fare. You must pay to check ANY bag, and that payment doesn't cover much weight. Anything overweight is WAY too expensive. They also want to weigh your carry-on, to make sure you're not using a carry-on bag to beat their crappy baggage fees."
Pros: "[ can cheap air ticket"
Cons: "a little bit no full display scren acent"
Pros: "Very accommodating staff, but that's it really"
Cons: "Economy legspace, but when is that every enough. Really expensive luggage prices"
Pros: "Very profesional company... Bags arrive fast everything taken care of very well organized teams"
Cons: "Nothing to dislike about air asia"