Traveler reviews
Overall rating
6.4
Good
Based on 97 reviews
Boarding
6.4
Comfort
6.4
Crew
7.3
Entertainment
5.7
Food
6.1
Skip to main content
More
Find cheap flights on PAL Express
Round-trip
Economy
PAL Express traveller reviews
Pros
"Customer service was excellent."
(in 2 reviews)
"The crew were amazing."
(in 17 reviews)
Cons
"The flight was very late."
(in 26 reviews)
"Delayed flight by 1 hr"
(in 26 reviews)
"DELAYED for more than 3 hours"
(in 9 reviews)
Recent reviews
Traveler rating
15
4
3
7
0
Find reviews that mention:
connecting flight
delayed flight
crew is great
always delayed
hours early
result we missed
luggage from the carousel
service was excellent
choice seats
helping us
-
7.2
Pros: Crew was amazing
Cons: Food choicereview from
-
7.3
Cons: TV screens or internet
review from
-
2.6
Pros: Movie selection was ok
Cons: They ran out of meals offered me cracker and breadreview from
-
3.2
Pros: Ontime
Cons: Food, boardingreview from
-
8.0
Cons: My connecting flight going to CGY from MNL August 24th was really depressing - took very long on the runway, assuming it's due to runway traffic? BUT, don't they know these problem occurs almost daily? then my luggage wasn't on my flight? had to stay 1night in hotel which PAL should've pay for.
review from
-
9.0
Pros: Everything was smooth except that the flight was delayed.
Cons: Flights should be on time.review from
-
8.4
Pros: Nothing special about this flight but everything up to standard.
Cons: 30 min delay due to Manila airport constraints. Is there any plan to actually finish the construction of Manila airport? Seems like my whole adult life the reconstruction is still going on and on. Probably my grandchildren will see the finish but I lost hope.review from
-
2.6
Pros: No smile,
Cons: Smilereview from
-
10.0
Pros: crew is nice
Cons: good crewsreview from
-
7.0
Pros: The crew was excellent on this flight.
Cons: Airport organization, traffic flow overall was not good.review from
-
3.0
Cons: Not good for elderly passengers w/ health issues and traveling alone!!! Ridiculous delays. Extremely inconvenienced at the Holiday Inn Hotel, where PAL bused us early morning b/c plane was grounded. Waited too long to check into hotel room until PAL resolved payment issue. Departed SF next day.
review from
-
10.0
Pros: the crew were amazing. ...helpful and courteous
review from
-
9.2
Pros: The crew were amazing
review from
-
10.0
Pros: They bumped us up to seats with unlimited leg room (no seats in front of us). It was an incredibly comfortable flight. Since it was also a very short flight, I can't say all that much
review from
-
5.0
Pros: Seat was okay but mine was not the seat assigned to me - which was non- existent.
Cons: Punctuality to fly to destination was lacking.review from
-
10.0
Pros: Overall great.
Cons: Was not able to online check inreview from
-
10.0
Cons: If the stewardes would at least smile and made me feel welcome
review from
-
8.6
Pros: crew are amazing
Cons: I did not like the fact that they moved my flight time and notified me the day before. Coron has poor connectivity, luckily I checked my email the day before and noticed that our flights were moved a few hours early.we were bumped up unfortunately even when tickets were bought full price.review from
-
5.6
Cons: Be ONTIME BUT YOUR ALWAYS LATE, 30 MIN THIS TIME
review from
-
8.6
Pros: The crew was amazing as always and the food was also very good.
Cons: I did not find the seat to be very comfortable. The seat cushion was very uncomfortable to sit on for such a long flight. This prevented me from getting any sleep on the plane.review from
-
6.0
Pros: Crew was great!
Cons: We didn’t appreciate the delay.review from
-
2.3
Pros: None
Cons: Be on timereview from
-
10.0
Pros: I liked that we arrived safely!
Cons: They accomplished what they set out to do!review from
-
8.0
Cons: The flight was very late. The bathroom had no toilet paper, or soap
review from
-
8.0
Cons: Delayed flightsToo
review from
-
3.6
PAL delayed twice, business class left a lot to be desired
Pros: The fact that we were in a lounge that saved our sanity
Cons: Everything - the delays, the miscommunication, the lack of information, quality of business classreview from
-
8.3
Pros: Crew are polite, attentive and helpful
Cons: No vegetarian meals or wine on PAL domestic flights. I don’t think the flight had entertainment available.review from
-
2.0
SCAM!...
Pros: I like nothing about this airlines!..they are SCAM!!! SCAM!!!!
Cons: DELAYED for more than 3 hours..I’m done with this airline.review from
-
4.0
Pros: Professional crew
Cons: New plane . Clean . Super delayed flight with no extra compensation to us.review from
-
7.6
Pros: Snack was served, transfer was easy, organized. My check through baggage was handled well.
Cons: Cramp space,review from
Flight status
PAL Express route map
Top airports served by PAL Express
PAL Express contact information
- 2P IATA Code
- +1 800 435 9725 Call
- philippineairlines.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.