|Top route||Barcelona-El Prat to Palma de Mallorca Son Sant Joan|
|Top airport||Barcelona-El Prat|
Sabin crews were soo rude, especially the manager. Slow boarding and couldn’t change seat even though there were so many empty rows and my legs didn’t easily fit in the assigned sit. After kindly and politely asking to have the opportunity to be moved (once they closed the doors), and after explaining the situation, one of the cabin crew (manager) replied in a very rude way saying that nobody can change seats even if they’re empty and there’s no exceptions.
The baggage fee instructions
The trip was short and the cabin crew on strike so no food or drinks and entertainment did not apply. I hope the cabin crew’s purpose for striking is taken seriously and that a compromise can be sought. I’m sure their demands are reasonable.
Delayed, and not enough information to change gates
Good budget airline who don´t mess around
All good, no flight service due strike
We bought priority tickets which was supposed to give priority boarding before others so that we can get to our seats and easily place our luggage in the bins before others. However, the priority boarding is only into the bus. So we get off the bus we were in a crowd with everyone who did not purchase priority tickets. So the very purpose of purchasing priority tickets was gone.
The wait from the transport from the terminal to the plan was really long. Passengers were dangerously lined up along the steps of the stairs while awaiting transport.
Vol retardé au départ, mais aucune information communiquée. A l'arrivée nous avons attendu 30 minutes dans l'avion porte ouverte sans savoir pourquoi. A nouveau aucune information donnée par l'équipage.
El embarque y el vuelo bien. Los asientos incómodos, no se pueden reclinar y no tienen apoyo para la cabeza. Toda la comida, bebida o aperitivos hay que pagarlos aparte.
L'avion a eu presque 2h de retard et nous avons été enfermé dans l'avion pendant les 1h50 sans un verre d'eau et avec très peu de ventilation alors que nous devions porter des masques. C'était inhumain et inadmissible. Ils savaient que l'avion ne pouvait pas partir tout de suite (ils avaient annoncé 2h de retard), pourtant ils choisissent de nous faire entrer dans l'avion. Nous avions très peu d'informations et aucune information sur le pourquoi du retard. C'est une expérience que je ne souhaite pas renouveler.
Several major issues which would customer services to look at. Firstly kiwi,com booking websites had issues, causing me to loose my return flight, Website also lost checked in luggage selection resulting in no self serve drop off no baggage label So my luggage had to be manually checked in by staff at airport. This seems to have resulted in my luggage not being fully checked for all three hops to Auckland, so my luggage is now delayed/lost tree days arrival. Another issue was boarding passes. While in Korean Air boarding area in Barcelona, I was called to come to boarding desk. I was issues with new boarding passes for last two legs and was told the reason that the website hadn't supplied full details, sufficient for Korean Air.
Because we were flying to the States, you couldn't check in online and the line for check in at the airport was very long. They did do a good job moving it along and airline staff were very positive and friendly. The US Pre check was a surprise as I did not know I would have to clear customs in Dublin. The line was extremely long and it didn't appear anyone knew this would happen or planned on it. I had a 3 hour layover in Dublin and did not have a single moment to spare after waiting in check in, security, and pre check. I was one of the last to board and did not waste a moment of time, it just took 3 hours to get through to the gate. I'm lucky I did not stop for food before going to pre clearance, or I would have missed my flight. It should definitely be cautioned somewhere for travelers.
Due to à huge delay from previous flight we missed the check in time. In royal jordanian Website, it is said that check in closed 45 minutes before departure , but it really closed 60 minutes before. We arrived 50 minutes before. We are really disappointed about that.
Perhaps a notification to the website / mobile user , when showing the final complete route and says “cambio por tu cuenta” “change in your own” clarifying that this can lead to another security check , the info is on the help/faq but a little tip on the screen will make the things more clear for a final inexperienced user without the need to search in help what that means . All was fantastic , thank you !
The flight from Milan to Warsaw was terrible - not enough time for the change, had to check-in at the airport, smart pass didn’t work, and the flight was delayed by 2 hours.
I appreciated that they explained why it was delayed. The boarding process was a little complicated. People in line already who were not part of Group 1 and then you have to move around them and struggle to get to the real line.
Introduction to boarding poor
I paid extra for priority boarding, but it was a joke. The crew was fine, but the boarding was a rip off! And the connecting flight was 5 hours delayed.
More than oke hour late and Sitting in the airplane and no one from board crew told the Passageners… i red it in my mails, That the flight is late
NA however they were very punctual
Delay of 4hrs with very poor information.
Con Ryanair hubo cambio de puerta en el último momento, pero por lo demás todo genial
The cabin crew was very polite and helpful!
El vuelo de mallorca a Hamburgo debi pagar 25 € por que no aparecia en Internet para hacer el Chec kin
I lost my luggage and the handling service is terrible
On board Vueling flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Vueling assistance team will most likely ask you to pay extra for checked luggage.
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