|Top route||Tijuana Rodriguez to Guadalajara Miguel Hidal|
|Top airport||Mexico City Benito Juarez|
Salida fuera de tiempo Filas largas para documentar, SIEMPRE TARDAN DEMASIADO Rompieron mi equipaje
I didn´t like the fact that I booked all of my tickets for my family together and they decided to sit my 4 year old and my 8 year old away from me on their own.
They cancelled out flight with no notice.
Volaris is terrible, they were refusing to honor our tickets because they sold more tickets than the seats they had available, really bad and expensive experience. its a shame they are still in business.
Flight canceled without notice had to ask what was going and then they told us flight was canceled
Volaris changed my flight without my permission, pathetic airline
Check in process was very slow. The rest of the services were good.
Fair flight for the cost
Easy travel, nice flight attendants. Less time to get luggage.
Plane was comfortable but it took over an hour to drop off our bags. Poor communication
Volaris seems to always have a problem getting to our destination on time!!
Economic flight is good even selecting priority seat and boarding for $10 more was worth it. But, the seats were totally worn out with no more padding on the bottom to the degree that we could feel the metal supports. In Mexico city they told us which Banda to pickup our luggage, but everybody realized on their own after 30 mn that they put the luggage on a totally different one on the opposite end. Good thing ours had priority, the luggage came out, but the rest of the people didn't know what was going on.
Volaris is the worst. Two flights canceled.
Boarding was late and baggage retrieval took one hour
2/2 flights taken with this airline and boarding process was horrible, delayed flight and no onboard service
No entertreiment on board. Food options to purchase were lame Cancun airport was a TOTAL chaos... Connecting from Tropic Air private terminal to main terminal is not good. A shuttle running at certain times takes passengers to terminal 4 ONLY. My option was a US$20 cab ride for a 5-min ride or else I would have lost my connection
I paid for two baggage by accident and I just took one checked bag, I did not get a refund, the worst costume service. At check i was just 1 or 2 persons working and a long line.
4 hours delayed
Boarding procedure was just awful, if you have older family members who can barely use phones dont get them on this airline, they require you get your own boarding pass through the app and pay for your baggage there also which the app sucks, even after you pay you have to show them you paid if not they will charge you again ohh and they charge you $15 to print your pass which is crazy every other airline clerk does this procedure at the counter and prints it for you, and they dont even give you a wheel chair even if you requested months ago, never again in my books.
There could be better organization at the airport. It seems we are all cattle lining up for slaughter!
The ticketing employees are horrible. Had me waiting over an hour with minimum communication.
Pésimo servicio y actitud de sobrecargo. Parece que no han entendido que trabajar en una empresa de servicio implica necesariamente una actitud positiva. Confrontar al pasajero siempre traerá consecuencias negativas. Imponer en lugar de explicar para convencer, es verdaderamente innecesario e implica un enfrentamiento y sobretodo la sensación de abuso de la autoridad conferida. “El que no vive para servir, no sirve para vivir”
Volaris has no Wi-Fi, or in flights entertainment. New plane comfy, they were on time for all flights
Excellent customer service
2 horas de retraso sin darnos explicación
Very good customer service
On board Volaris flights, cabin baggage should not exceed 57x40x33cm. If your hand luggage is bigger, the Volaris assistance team will most likely ask you to pay extra for checked luggage.
Volaris offers direct flights to 65 cities in 6 different countries. Guadalajara, Tijuana, and Cancún are the most popular cities covered by Volaris.
Volaris concentrates most of its flight operations in Mexico City.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Volaris.