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Flight was delayed 45-minutes.

Fresh food for sale, not everyone likes chips and coke. Seat mechanisms not working,

Flight was OK but delayed. Arriving in Guadalajara was chaotic and no directions to the appropriate band for luggage delivery was announced. Horrible experience.

Delayed for 5 hours and then when we finally did land, they kept us on the tarmac for half an hour

For a low cost airline it’s ok. Boarding was a bit chaotic. You have to pay handsomely for any food or beverage. The plane was comfortable and clean enough.

Everyone was rude. From the check- in desk to the crew, they could use all use a re-training on proper customer service. I had to beg for a wheelchair for my 71-year old father, when I was initially told it’s too late to get one.

A 3 hour delay for a 2h30min flight is unacceptable..especially when you show up to check in your luggage a little over 2 hours before the flight time and the staff at the counter tells you that you can't cause the flight is closed (what? The plane hadn't even arrived! How?)...fortunately the staff finally did check the bag but only after having to complain about how absurd this was.

Los asientos son muy pequeños, el abordaje pésimo para un avión tan grande

They don’t give me my refund comple

Volarís overbooked our flight and then made it impossible to board because they didn’t have anywhere to put us. After 2 hours in the special assistance line with 200 other screwed travelers they offered us a flight 5 days later for a small fee of 750 dollars. You think you’re saving money with this rude airline but you’re not. Extremely callous staff accustomed to screwing people who give them their money to travel.

Flight was delayed over 2 hours. Not the first time this happened with Volaris.

During check in, the staff member indicated he did not speak English and proceeded in Spanish. We were not told how to get to our gate. I would have appreciated all announcements (no matter how unimportant) to be translated into English. Custom forms were not offered in English to customers so I had to ask. There was no in flight entertainment which I knew ahead of time. It wasn’t clear customers had to purchase food or drink. Complimentary cups of water would have been nice for a 4 hour flight. Also the leg room was unbearable especially if the customer in front reclined their seat (which happened to me)

Nothing

Volaris is the worst aerolines ever, they’re stuff it’s helpless, they don’t even how to take care of clients. Will NEVER use them again!!

Check in process

The staff provides a good service. The problem is the airport and the company it’s self

Had to use because of last minute trip. Avoid at all cost.

No English

Delayed

It was a late flight, 9:30pm, so being delayed an hour didn’t help. The seat itself was more comfortable than the trip down, but on both flights the legroom is non-existent. I’m only 5’7” and I’m still cramped and hitting my knees on the back of the seat behind me. These airlines need to stop treating us like sardines.

Nos cambiaron el vuelo unas horas antes, salíamos a las 6 de la tarde y lo adelantaron 10 horas !! Éramos 7 pasajeros y solo le avisaron a uno, de milagro nos enteramos, pero eso fue a las 11 de la noche del día anterior, fue muy complicado llegar al vuelo. Para rematar, antes de abordar del mostrador nos anunciaron que pasáramos al baño del aeropuerto por que los baños del avión no servían, lo cual era mentira por que durante el vuelo si se usaron, no se cual fue el motivo de ese comentario. No vuelvo a volar con Volaris nunca más, lo evitaré a menos que sea la única opción.

Flight was delayed 3hr! They had us running around from gate to gate!

The chairs is to tide

El personal es poco o nada amable, los asientos muy incómodos.

My Spanish is weak and it was a problem when their website glitched and duplicated one of my passenger’s names. Customer service was poor to correct it.