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I ordered a vegan meal months in advance. The meal never came and they tried to give me chicken. I told the attendant and she said nothing she could do, someone must’ve messed up so I had nothing to eat. She was very rude about it and did not apologize or anything, just said “handed them all out already” and walked away. Another attendant eventually came over and I asked her for some help and she was able to provide me with some snacks and she was very kind.

Please provide water. Please be friendly with small kids. 3 years old baby was sleeping and I was yelled at to put her up and not let her sleep on my lap during landing and take off.

I don’t know how it’s possible but the airline has squeezed extra seats onto the plane which are not even an arm’s-length distance from the toilets. So on a redeye international flight that anyone would want some sleep on , we were placed in seats that didn’t recline and smelled like the bathrooms the whole time with them opening and closing every 10 seconds while the whole plane was using them. absolutely horrible flight!!!

Flight was canceled

Flights was canceled

Complete ineptitude of staff dealing with overhead luggage resulted in an HOUR delay!!!

Tray was filthy. Definitely not sanitized. Flight was slightly delayed

The connecting flight was cancelled and there was not a way to get to the SAS flight. SAS has NO customer service available on the weekends. Very disappointed. Now trying to get a refund.

The original flight was cancelled and were unable to connect to the SAS flight. There is NO SAS customer service on the weekends. Unbelievable. Now we are getting the run around on receiving a refund.

The flight was cancelled by the airlines. I am getting no where with Kayak or Chatdeal regarding a refund. Improved customer service is needed, with real people in a timely manner. Very disappointed

My suitcase did not arrive. Still waiting …..

Cannot get an extra nonalcoholic drink without paying for it. For such a long flight, annoying!

The cabin was extremely warm, and there was no way to control the temperature at the seat. I got sick.

I believe I put my notes in a previous paragraph that was for Chicago- Stockholm segment. You can read it there

On the way from Stockholm to Milan, our tickets indicated business class-but we were seated in regular seats, separated, and no one even tried to accommodate us. My wife has neck and low back conditions that she needs to have extra space but we were completely disregarded. This is unacceptable

LOST ALL OUR 4 CHECKED SUIT CASES

LOST ALL OUR 4 SUIT CASES!