Traveler reviews
Overall rating
8.1
Excellent
Based on 6,824 reviews
Boarding
8.5
Comfort
8.1
Crew
8.7
Entertainment
7.3
Food
7.8
Find cheap flights on Hawaiian Airlines
Round-trip
Economy
Hawaiian Airlines information
| IATA Code | HA |
|---|---|
| Routes | 138 |
| Top route | Kahului to Honolulu |
| Airports served | 47 |
| Top airport | Honolulu |
Hawaiian Airlines traveller reviews
Pros
"Short flight great friendly service."
(in 728 reviews)
"Very polite and friendly crew"
(in 1320 reviews)
"overall a comfortable flight ."
(in 862 reviews)
Cons
"More comfortable seats and wifi"
(in 396 reviews)
"Glad to have complimentary meal."
(in 66 reviews)
"In-flight entertainment is pretty weak."
(in 218 reviews)
Recent reviews
Traveler rating
1322
687
468
157
105
Find reviews that mention:
leg room
flight attendants
extra comfort
free entertainment
short flight
hot meal
crew was friendly
great service
great flight
good food
movies and tv
seats were comfortable
flight was smooth
great airline
-
10.0
Pros: Was easy on and off and seating was as expected
Cons: Thought the whole experience was fine
review from
-
7.0
Pros: Friendly onboard crew
Cons: Boarding and Departure was delayed without explanation. But not a big deal.
review from
-
10.0
Pros: Friendly crew
review from
-
10.0
Pros: Lots of space
review from
-
7.0
Cons: Broken backup computer not identified until 5 minutes before takeoff. Pilot said would be delayed one hour. Delayed four hours and didn’t get in until midnight, with busy day at work next day. Four hours is a lot longer than one hour. Just say four hours up front. Luckily we didn’t have to make a connecting flight. I would have been quite upset if I missed a connecting flight because they said it would only be a one hour delay and I didn’t try to switch to another flight because I was falsely told it would only be one hour.
review from
-
10.0
Pros: The crew was really nice
Cons: Nothing
review from
-
2.0
Cons: If we took the flight. It never happened
review from
-
5.3
Cons: Hawaiian airlines handling of canceling flights due to the virus was not good. They just canceled without notice or help on putting me on another flight home. JetBlue was amazing and took care of everything for me. If it wasn't for JetBlue notification of canceled flights, and a manager taking care of rebooking for me, I would not have made it home to Hawaii. Hawaiian airlines was no help at all
review from
-
10.0
Pros: Awesome airlines. Everything was very comfortable
Cons: I was very pleased with their services
review from
-
10.0
Pros: Very nice flight and helpful agents
Cons: Free drinks? No they didnt have them but that would've been nice
review from
-
10.0
Pros: What a great flight! The crew, the food, the seats, the entertainment, EVERYTHING! Thank you!
review from
-
3.0
Cons: Plane had no fuel so we had to wait 2 hours For it to refuel elsewhere. Then the crew ran overtime so we had to wait 3.5 hours for a new crew. From exactly where the plane had refuelled
review from
-
6.0
Pros: Friendly crew, efficient.
Cons: Check in with partner airline was super glitchy
review from
-
10.0
Pros: First class was super comfortable!
Cons: If there was eggs with the breakfast
review from
-
10.0
Cons: I loved the extra space on the plane and that food was served, as well as drinks and snacks. The whole experience was a wonderful welcome to the islands!
review from
-
7.6
Pros: Crew was excellent. Service and friendliness were outstanding. First class seats in are like cocoons with privacy and full recline seats. Individual IPads for personal entertainment; movies, TV and music.
Cons: Food was Hawaiian/Asian? Noodles, grilled Tofu, and marinated vegetables not to my personal liking.
review from
-
8.5
Cons: Less uncourteous flyers
review from
-
9.6
Pros: The crew was kind and friendly
Cons: Cushions could have been better. Butt got sore
review from
-
10.0
Cons: Security screening in Maui was horrendous
review from
-
10.0
Pros: Crew was amazing!
review from
-
8.6
Cons: Getting through the ag inspection followed by security was a bear!!!
review from
-
5.0
Cons: I dont like theyre checkin in process. Dont like that they dont have tablets and only rely in theyre app for entertainment. Prefer Alaska for these reasons.
review from
-
10.0
Pros: very friendly and helpful
review from
-
9.6
Pros: Friendly staff and excellent service
review from
-
4.6
Pros: The crew was ok the seats were not comfortable at all
review from
-
7.3
Pros: Crew was amazing
Cons: Seats were very uncomfortable for a long flight
review from
-
7.3
Pros: Yes seat is comfortable
Cons: The Food
review from
-
5.3
Cons: Seats too close together, barely recline, have to use own device to watch a very limited selection of programs
review from
-
9.0
Cons: Waive change fees
review from
-
8.3
Pros: New airplane. Ability to use my own device to view entertainment.
Cons: No vegetarian hot food options.
review from
-
9.6
Pros: Crew was helpful and super friendly.
Cons: Breakfast sandwich needs to be better, not everyone likes pepper cheese.
review from
-
4.3
Pros: The crew was courteous
Cons: Everything else, from the broken Monitor, to the awful food everything else was terrible
review from
-
5.6
Pros: The temperature was comfortable. I liked the movies provided.
Cons: I didn't like having to use my own device for on flight entertainment. My phone is too small for the space provided making it a little awkward to watch a movie. I also felt very cramped and didn't know there wouldn't be a window in the seat ahead of the emergency exit row. Also, I have food allergies so the food provided I could not eat. The main meal hit 2 major allergens (wheat and eggs) and even the first snack, potato chips, had wheat in them!
review from
-
8.6
Pros: Great compared to other airlines food needs work
Cons: The food is disgusting
review from
-
8.0
Pros: I liked how welcoming the environment was. I also liked the wide variety of entertainment.
Cons: I have many food allergies which meant I couldn't eat a single thing that was served. Also, there was a lot of advertisement.
review from
-
8.3
Pros: The flight, seats and crew was nice.
Cons: The boarding did not seem smooth and the food is not very good unless you buy something.
review from
-
8.0
Cons: inflight wifi should be provided.
review from
-
8.0
Pros: The seat was fantastic, the crew were great.
Cons: There was no entertainment for my seat, or the seat next to mine.
review from
-
4.0
Pros: crew was nice, but did not come around enough to pick up trash.
Cons: entertainment system didn't work, food was mediocre
review from
-
10.0
Pros: Crew was amazing, great service
review from
-
9.3
Pros: on time, clean, excellent crew.
Cons: Please offer vegan options on your mainland flights. I know this is offered on international flights, so you are aware.
review from
-
10.0
Cons: The food was ok
review from
-
3.3
Pros: I like the ability to have an upgraded seat, and also the staff is very kind and warm
Cons: They really need to try and put a passengers with small children or infants in one part of the plane. These parents aren’t held to any modicum of manners or basic respect for the other passengers around them. If I say something I’m the awful person, when I paid the same amount if not more than that awful child who kicked the back of seat and screamed the whole 5 hrs home. I’m not talking new parents navigating a baby and crying, that’s gonna happen. I am talking about the hideous humans who have decide to have children and check out on being a parent. It’s effing miserable.
review from
-
9.3
Cons: The trip went like clockwork and the flight attendants were very friendly and helpful. It was a very long flight but we got 2 meals and all non-alcoholic drinks at no extra cost which was nice.
review from
-
10.0
Pros: The seats were suprisingly comfortable for economy class and I am over 6 feet tall
Cons: t
review from
-
8.8
Pros: Nice touch to have a blanket and pillow placed on each seat for our red eye flight from Honolulu to SF.
Cons: Couldn’t select our seats online when checking in. Had to wait in a long line at the gate to get our seat assignments from the gate agent.
review from
-
9.6
Pros: Most everything!
Cons: Cabin was very cold!
review from
-
7.5
Pros: Reasonably priced
Cons: More cushioned seats
review from
-
10.0
Pros: Very polite and friendly crew.
review from
-
10.0
Pros: Always a good ride.
Cons: Keep loud teenage girls from a 2 hour party at gate 21 and too loud on the plane. I know it's not really your fault but a public place in an airport is not the place for cards and other games with 6 girls sitting on the floor
review from
-
10.0
Pros: The entertainment was nice. No need to download app.
Cons: The complimentary snack was nice. We don’t have that in the mainland coast to coast flights. Keep serving it.
review from
-
10.0
Cons: Super helpful because I was in a wheelchair
review from
-
4.3
Pros: Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed.
review from
-
8.0
Pros: First class seats are great and so is the service
Cons: Food was horrible. Salmon appetizer was inedible and entree was weird. Definitely not a first class meal
review from
-
10.0
Pros: Great crew even for such a short flight.
review from
-
6.3
Pros: The views from the plane
Cons: A bit more room
review from
-
6.0
Pros: The flight crew tried hard
Cons: A tiny amount of extra legroom. A 6.5 hour flight from seattle and I felt like I was in a tiny box.
review from
-
8.6
Pros: Crew was great and kept us hydrated. Good free movies and nice Hawaii tv selections. Love the Hawaiian cooking show selections.
Cons: In seat monitor was a little loos and would slide out of position when watching it. Breakfast sandwich was free but the egg was a little grainy.
review from
-
10.0
Cons: Short flight great friendly service.
review from
-
9.2
Pros: Crew is so friendly
Cons: Drink and snack selection in first
review from
Flight status
Hawaiian Airlines route map
Top airports served by Hawaiian Airlines
- Honolulu Airport (HNL)
- Kahului Airport (OGG)
- Lihue Airport (LIH)
- Kona Intl Airport (KOA)
- Fukuoka Airport (FUK)
- Sapporo Chitose Airport (CTS)
- Hilo Intl Airport (ITO)
- Tokyo Haneda Airport (HND)
- Miyazaki Airport (KMI)
- Sendai Airport (SDJ)
- Los Angeles Airport (LAX)
- Matsuyama Airport (MYJ)
- Hanamaki Airport (HNA)
- Ozora Memanbetsu Airport (MMB)
- Las Vegas McCarran Airport (LAS)
Hawaiian Airlines contact information
- HA IATA Code
- +1-800-367-5320 Call
- hawaiianair.com Visit
Hawaiian Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Hawaiian Airlines will continually update its policies accordingly. Please contact Hawaiian Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Hawaiian Airlines policies here: Hawaiian Airlines Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.