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5 hour delay was very bad. No reason given. Pilot was one hour late. We had to sit on plane waiting. Wing walker was late. We sat on tarmac waiting. Food was mediocre. Hawaiian used to provide proper meals.

Very strict with which boarding group can start forming a line. Both legs there were issues with the plane resulting in 35-40 delay in taking off. These Airbus are so old they need to be retired. Seems like Hawaiian had ran this company to the ground over the years. Glad Alaskan Air is buying them out.

Aircraft is old, food was very modest and not many options for entertainment. The crew was very nice.

Delayed almost 40 minutes.

Flight was delayed. Not much effort put toward delayed passengers getting reimbursed for issues

No 120v output like United. Couldn’t purchase WiFi. No free headphones no free blankets

Hello, Bag drop off was cumbersome taking quite long. This should be a much faster process IMO. In flight, there was some disconnect with understanding the beverage cart schedule. we had no return service past the mid point. my seat mate asked for a coffee, was told they would come back later with the coffee, but never returned. The "items for sale" cart was not explained clearly and we missed out on taking part of that service. also the flight attendant moved through quite quickly giving us no time to react. I was happy with the selection of beverages etc. but not knowing or having clear understanding of what and when was troubling.

2 hour delay after plane was boarded…sat on the plane for 2 extra hours turned a 5 hr flight into a 7 hour flight

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