|Top route||Montreal Pierre Elliott Trudeau Intl to Toronto Pearson Intl|
|Top airport||Toronto Pearson Intl|
Took off 3 hours late for 50 minute flight.
Toronto Pearson is hands down the worst airport I have ever flown through in my life. The security and customs procedure slows everything down. If it wasn’t for our flight being delayed and running to our gate, we would have missed our flight. We are not using Air Canada for the foreseeable future and recommend others don’t as well. The flying experience of delayed flights, spending the night in Toronto, and inability for customer service to answer calls are strikes against this airline we will forever hold against them.
TV’s kept rebooting so almost impossible to watch anything. The announcements were impossible to understand in headphones and I was using nice Bose. Flight was over 4 hours late leaving
It was great
My baggage & that of several others did not make it to Dublin. Dublin Airport had piles of misplaced bags everywhere including blocking the belt areas. Reporting system at the airport swamped with passengers. Lack of clear information & complete 'tough luck but I couldn't care less' attitude of staff added to frustration. 24 hours later still no update as to where my bag is. Air Canada may be Star lance but they let it down. New aircraft with automated window blinds need to have operating instructio s in the seat pockets or crew must be prepared to explain unnecessary to act 'how stupid are you' to their paying customers
The plane was grubby looking which may have e been due to its age! Windows were sold they were beay opaque & difficult to see thriugh. Impossible to rate food & entertainment as very short flight & none available
The problems started when we landed. Seems all gates were taken so we moved to an international gate as a domestic flight. For that reason we needed to deplane using buses since we were not authorized in the international section of the airport. It took forever to deplane and many missed their connections. One girl passed out in our bus due to the wait/stress/heat. Once we arrived at the baggage area it was complete chaos. I have traveled for years almost on a weekly basis and i never saw such a chaos. The floor was filled with luggages. Some were two days old. Our flight never showed up on the carrousel screen. There was no announcement or guidance from Air Canada giving any insight if we were going to get our luggage at one point. After 2 hours we left. The line to get a claim was very long so we left without filling the claim as we were having several hours to drive home. I called on the way home to submit a lost luggage claim. Took 45 minutes to get an agent. The agent was able to do the claim. I don’t want to blame the staff. There was clearly something broken in the system. This is probably due to lack of staff due to Covid but Air Canada should plan for that. They cannot sell more tickets and not able to handle volume.
Air Canada pre-assigned my partner and I with random seats quite far apart despite checking in in advance and purchasing several Months in advance
The worst airline. Every time I travel air Canada my flight is delayed HOURS. Every single time. It’s a horrible airline. This flight was delayed 2 hours. I was supposed to arrive in Vancouver at 930. I didn’t arrive until 1130pm. Already a super long day as I had a connecting flight from Florida to Toronto. It was its horrible.
This flight was delayed by 2 hours, which made our next transfer nerve racking.
This was replacement flight in YVR due to a canceled flight in YEG the day before. Air Canada was not reachable, now did they provide any support to reroute the canceled flight. We rebooked the flight on our own at inflated rates in order to not loose our entire vacation booking. I do not recommend Air Canada.
Air Canada is quite literally the WORST airline.unfortunately if you want to travel within or to to Canada you are pretty much forced to use this airline. Their flights are always delayed at least by an hour or more. In the last 5 years, I’ve probably had 2 successful flights. Other than that they lose your bag or delay your flights every single time. This last flight I booked was delayed TWO hours due to operational reasons, which can consist from many things. I do want to be safe but every single time this happens and idk what this is saying about their planes. Air Canada rouge planes are old. The seats are falling apart and are so close together that even I as someone who stands at 4’10 feels squished. and they can’t even upgrade their planes to have in flight entertainment in their seats. They do offer it if you have a phone or laptop to use. They don’t offer even a pretzel. Please if you can avoid air Canada I highly suggest you do so. It pains me every time that I have to give so much money to this airline because it is so hard to find other flights.
Check in was grueling. First time people were having a hard time. Air Canada did not acknowledge that I had already paid for my two checked bags. Now I have to chase the refund. Another person next to us experienced the same thing. Very poor customer service.
Charlottetown airport is wonderful. Montreal was a bit confusing & overwhelming but the Air Canada staff were helpful, patient & kind. I’d fly with them again..
Waiting on a long line for boarding passes even after prior checkin was very inconvenient and incompetently handled by the ground staff. None of the kiosks were able to print boarding passes.
The flight was scheduled for 7:30 pm. Air Canada sent me an email about noon, saying the flight was cancelled because they didn’t have a crew. They rebooked me on two United flights (San Francisco - Seattle, then Seattle-Vancouver) for the NEXT day. I immediately raced to SFO, because flying the next day wouldn’t work: I had an all-day medical research appointment that had been scheduled a year in advance. One AC agent said there were no flights available until the next day, and washed her hands of me by sending me to United, who sent me back to AC. My lucky break was that I was then helped by a great agent, Javier, who got me into the last seat on a United flight to Seattle, leaving in two hours. I then drove to Vancouver.
Our biggest issue was the disorganized state of the Montreal airport. Disembarking from the flight from Boston, we went through a labyrinth to finally emerge in the international section of the airport. There we found the terminal highly congested and no information at what gate we would find our connecting flight to Casablanca. We had asked whoever looked official three times before someone knew. When we finally reached the gate at the end of the international section, we found an electronic board listing the gates of the departing flights—at the end of the terminal. This board is what we needed when we emerged into the international terminal. I'm amazed that the airport overlooked this simple need. Also, the airport was very noisy—one needs noise-reducing headphones to destress while waiting for the connecting flight.
Good welcome at the registration desk, departure On time, pleasant flight
Boarding was disorganised compared to how Air Canada board at Ottawa airport. Plane was dated. No complementary food on a near 6 hour flight. Entertainment system was outdated and slow. Really wasn’t impressed for the price of the ticket. Wifi was embarrassingly slow, genuinely not worth the money.
I think given the circumstances the crew and staff were put in they did a great job. You cannot really hold them at fault for... A) Cancelling your flight 3 hours before departure. B) Automatically emailed about being re-booked on another flight the following day, no compensation offered at all. C) Finding out at your re-booked flight that the live cargo (flying w/ dog) that I had to spend 2.5 hours on the phone confirming kennel dimensions weeks before my original flight was not also automatically re-booked. D) Getting re-re-booked on a new flight that could take and/or had room for live cargo. For all of this, Air Canada offered ZERO compensation - nothing for the pet-friendly hotel room I had to get because my flight was canceled 3 hours before it was due to leave, nothing for pet or bag fees, not even complimentary in-flight food & beverage. I understand that things happen, stuff comes up that for valid reasons requires flight cancellations and that covering the costs of every inconvenienced customer is not feasible. I get that. But I have to think that there must be some middle ground between that and absolutely nothing, which seems to be the current approach.
Took very long to board and lots of delays!
Make sure that is everyone wants comfort but packing the travellers like sardines into spots that they can not have their total comfort (leaning the seat back, etc) should be a courtesy things especially when it is a full flight and there is nothing to do to allow everyone to be comfortable.
Large passenger next to me did not fit into small aircraft seat causing me severe discomfort.
There were delays in boarding but once aboard everything was excellent. The crew could not have been more attentive or accommodating.
The plane was a little tired but it was all good. I did not try to food. The landing was one of the smoothest I have ever had!
The delays on every flight, were just ridiculous
Only an hour late. Pretty good these days
Routine. Went smoothly
On board Air Canada flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Air Canada assistance team will most likely ask you to pay extra for checked luggage.
Air Canada offers direct flights to 119 cities in 50 different countries. Toronto, Montreal, and Vancouver are the most popular cities covered by Air Canada.
Air Canada concentrates most of its flight operations in Toronto.
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