Traveler reviews
Overall rating
7.7
Good
Based on 8,658 reviews
Boarding
7.9
Comfort
7.8
Crew
8.2
Entertainment
7.4
Food
7.4
Find cheap flights on Aeroflot
Round-trip
Economy
Aeroflot information
| IATA Code | SU |
|---|---|
| Routes | 362 |
| Top route | Moscow Sheremetyevo to Adler/Sochi |
| Airports served | 168 |
| Top airport | Moscow Sheremetyevo |
Aeroflot traveller reviews
Pros
"The crew was very good"
(in 323 reviews)
"The crew was very friendly."
(in 324 reviews)
"Good flight, thank you."
(in 233 reviews)
Cons
"Better selection of movies"
(in 30 reviews)
"The seats was not comfortable"
(in 123 reviews)
"The food was not good."
(in 387 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
flight attendants
lost my luggage
leg room
good flight
crew was friendly
food was good
movie selection
food service
great service
seats were comfortable
nice crew
flight entertainment
short flight
best airline
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9.6
Pros: Great crew, they were very nice. Food was good enough, could use more variety but i never had good food on any flight.
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9.0
Pros: Good service, lacking entertainment but it was a 3 hr flight so that's OK. friendly crew and clean.
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2.0
Pros: I requested a refund and haven't received it yet.
Cons: A refund
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2.0
Pros: Nothing
Cons: We should have been notified the day Egypt announced the airport was closing on March 19th. Our flight was scheduled for March 23rd. If it wasn't for the US government STEP program we would not have known the airport was closing before our scheduled flight. Emails should have been sent the day it was announced.
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5.6
Cons: 3 1/2 hours late!!!!!
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8.0
Pros: The crew was amazing indeed. Very polite and attentive. Hot food items were good. I like the slippers and the cover for eyes (to allow you to sleep) that the company offers. Audiobook selection was reasonable too (classics in 3 languages).
Cons: It was a 10-hour flight, and by the end of it, the restrooms were not as clean (even though the crew tried to maintain them). This is typical for these long flights - no solution.
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8.6
Cons: Over the past year the cabin crews are not quite up to Aeroflot customary standards. The young ones seem to have not been trained well enough and seem tentative and not so enthusiastic, especially when the whole crew is working meals. The rest, however, are very professional and exude confidence.
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9.3
Pros: Crew was so nice and food was pretty decent
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8.0
Pros: Good service
Cons: The flight was 4 hours delayed!!!
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10.0
Cons: If a person who checks in would not inform me that I have to seat next to bathroom
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6.0
Pros: The crew
Cons: Old seats Poor entertainment
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5.6
Pros: It was on time
Cons: Seats Food Entreatment
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10.0
Pros: The pilot is the best one I’ve ever flown with. There was not even a slightest bump when we landed!
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2.0
Pros: Crew was horrible! Rude! Boarding the worst I have ever had
Cons: I wish I could fly another company like delta or KLM or someone else. Aeroflot is the worst company ever
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7.6
Pros: Crew was courteous and helpful.
Cons: Seats are cramped a bit
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8.3
Cons: Wider seats
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10.0
Pros: Good flight, thank you
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7.3
Pros: Crew, cleanliness
Cons: I did not see while purchasing that the tickets had “no luggage included” and was charged $100 per item at check-in.
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2.0
Pros: Nothing
Cons: Service and attitude
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8.6
Cons: More space between the seats
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8.3
Cons: More space between seats
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9.3
Pros: It was good
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7.3
Pros: the crew was good, seats - on the ok side of the regular economy class
Cons: there was no online check in available in Riga, which means i could not preselect a seat
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6.3
Cons: the crew Moscow-Tomsk
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10.0
Cons: С Праздником Ребята
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8.0
Pros: I did like the comfort and care about my qustions
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10.0
Pros: Great food, great movies. Great pilot and crew
Cons: Lots of children running in isle. But they did give them tools to help occupy them. Maybe a children play area.
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9.6
Pros: traveled with pets, took great care and they arrived safely
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10.0
Pros: Tooth paste and brush that airline gives out is amazing. Food is delicious
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10.0
Cons: Best service and food Always on time
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10.0
Pros: USB charger!!
Cons: Already perfect!
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10.0
Pros: The crew were very courteous and flight was early arriving in Riga!
Cons: Nothing!
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9.0
Pros: Evry thing but the dilay
Cons: If we arrive on time
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8.3
Cons: Too many cabin luggage
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7.0
Pros: The meal was good with pretty rich menu. The crew was very good.
Cons: The flight was delayed, we were taken to aircraft by bus by not convenient way.
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2.0
Pros: Late, I liked nothing.
Cons: It would have been better if they had a plane that could land on ice. They said this plane couldn't. Was an hour late, so we missed all our connecting flights home to USA.
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6.0
Cons: Old A330, entertainment system is very tired of this world
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10.0
Pros: It’s 1 hour flight and you get a drink of your choice and a sandwich - which is very generous and cool compare to other airlines
Cons: Everything was good!
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9.3
Pros: The meals are always generous and pretty feeling, nice and knowledgeable crew
Cons: The TV remote is getting old, it didn’t respond when I press any button, so it was impossible to watch anything or use it at all
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6.0
Cons: Later
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6.0
Pros: The crew was good, helpful and attentive. Boarding was flawless.
Cons: The TV touchscreen was not working neither for me nor for my neighbor. The third one in a row was functional, though, but it was not ours. :) The food, snacks, drinks were very limited and on the low-budget.
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2.4
Pros: Nothing
Cons: The worst airline ever
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10.0
Pros: all perfect
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10.0
Pros: Everything
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7.2
Pros: average crew. very empty plane with not many passengers. Seats seem average
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8.0
Pros: Flat bed, updated aircraft.
Cons: Virgin Atlantic is still much better. From offering pajamas to organizing boarding. SVO was disorganized, both international flights NYC and Düsseldorf were boarding from the same gate pocket (22 and 21) at the same time. Ski priority members had to fight the way to check in.
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7.2
Cons: FOOD
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10.0
Great
Pros: Quick! Friendly! On time
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2.0
Pros: nothing
Cons: everything
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7.0
Pros: The crew
Cons: Food. Not enough vegetarian options
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6.8
Cons: Good was not good really bad it is
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7.3
Pros: business class electric sockets and good leg space, on time
Cons: lagguage handling upon arrival was mediocre
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6.3
Pros: timing, safety, captain take off and landing
Cons: squeezed chairs like low cost flights luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !
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8.0
Pros: pretty good
Cons: on the level withother major airlines
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3.3
Pros: Nothing in particular. An ok flight.
Cons: Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.
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9.0
Pros: The bottom seat of the pocket is uncomfortable outdated. The distance between the chairs Too crowded
Cons: New chairs
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9.0
Pros: The bottom seat of the pocket is uncomfortable outdated. The distance between the chairs Too crowded
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10.0
Pros: Helpful and friendly crew.
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4.8
Pros: The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
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10.0
Pros: Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Cons: Cabin temps could have been a bit cooler for sleeping.
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Flight status
Aeroflot route map
Top airports served by Aeroflot
- Moscow Sheremetyevo Airport (SVO)
- Saint Petersburg Pulkovo Airport (LED)
- Adler/Sochi Airport (AER)
- Ekaterinburg Airport (SVX)
- Simferopol Airport (SIP)
- Krasnodar Airport (KRR)
- Krasnojarsk Airport (KJA)
- Rostov on Don Airport (ROV)
- Kazan Airport (KZN)
- Samara Kurumoch Airport (KUF)
- Ufa Airport (UFA)
- Kaliningrad Airport (KGD)
- Mineralnye Vody Airport (MRV)
- Perm Airport (PEE)
- Nizhniy Novgorod Airport (GOJ)
Aeroflot contact information
- SU IATA Code
- +7 495 223 55 55 Call
- aeroflot.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.