Traveler reviews
Overall rating
6.8
Good
Based on 2,531 reviews
Boarding
6.9
Comfort
6.8
Crew
7.5
Entertainment
6.5
Food
6.5
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Round-trip
Economy
Aeroflot information
| IATA Code | SU |
|---|---|
| Routes | 523 |
| Top route | Saint Petersburg Pulkovo to Moscow Sheremetyevo |
| Airports served | 157 |
| Top airport | Moscow Sheremetyevo |
Aeroflot traveller reviews
Pros
"The crew was very good"
(in 241 reviews)
"Great service and amazing crew."
(in 156 reviews)
""Good flight, thank you.""
(in 207 reviews)
Cons
"Better selection of movies"
(in 19 reviews)
"Old and unfriendly entertainment system."
(in 144 reviews)
"The seats was not comfortable"
(in 110 reviews)
Recent reviews
Traveler rating
170
90
73
79
3
Find reviews that mention:
flight attendants
food was good
great flight
connecting flight
crew was friendly
great service
entertainment system
seats were comfortable
leg room
movie selection
lost my luggage
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10.0
If there would be the vegetarian option or halal one it would excellent
review from
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3.9
When we asked for blankets flight attendants claimed to have distributed all they had to children, so they didn't have any left. This is not the first time they have this problem on russian airlines. If they pass water or liquids when you're asleep they will never pay attention to ask you. We had to ask 2 or 3 flight attendants to get 1 set of headphones to watch a movie at least. Also, carry-on baggage was difficult to find room to fit.
review from
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1.9
Our flight got delayed for 12hrs, we were not told when will we resume the flight and we were not provided hotels. We had to wait every hour by the boarding gate because the airline kept calling us for boarding and then delaying it for another hour.
review from
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2.0
Pros: Nothing with this company
Cons: Yes, if refund my money due to canceled flight not by my faultreview from
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10.0
Cons: Not much. This airline hit all points of the travel experience with consistently high quality execution.
review from
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10.0
Pros: The crew were really nice. The food was good too.
review from
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10.0
Pros: Great service and clean.
review from
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10.0
Pros: Timely, clean, friendly crew. Love this airline.
Cons: Nothingreview from
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10.0
Pros: Timely, clean, friendly crew.
review from
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10.0
Pros: Everything's just fine
review from
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10.0
Pros: Timely, clean, friendly efficient crew, food
Cons: Less pressure during boardingreview from
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10.0
Pros: Probably, one of the best companies: punctual, polite and comfortable!
review from
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10.0
Pros: Loved the flight and Aeroflot! Couldn’t be more punctual, the transfer is a breeze, very smiley and attentive crew and the food was soo tasty!
review from
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10.0
Pros: Fantastic
Cons: Passengers less rudereview from
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9.6
Pros: Great crew, they were very nice. Food was good enough, could use more variety but i never had good food on any flight.
review from
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9.0
Pros: Good service, lacking entertainment but it was a 3 hr flight so that's OK. friendly crew and clean.
review from
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2.0
Pros: I requested a refund and haven't received it yet.
Cons: A refundreview from
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2.0
Pros: Nothing
Cons: We should have been notified the day Egypt announced the airport was closing on March 19th. Our flight was scheduled for March 23rd. If it wasn't for the US government STEP program we would not have known the airport was closing before our scheduled flight. Emails should have been sent the day it was announced.review from
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5.6
Cons: 3 1/2 hours late!!!!!
review from
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8.0
Pros: The crew was amazing indeed. Very polite and attentive. Hot food items were good. I like the slippers and the cover for eyes (to allow you to sleep) that the company offers. Audiobook selection was reasonable too (classics in 3 languages).
Cons: It was a 10-hour flight, and by the end of it, the restrooms were not as clean (even though the crew tried to maintain them). This is typical for these long flights - no solution.review from
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8.6
Cons: Over the past year the cabin crews are not quite up to Aeroflot customary standards. The young ones seem to have not been trained well enough and seem tentative and not so enthusiastic, especially when the whole crew is working meals. The rest, however, are very professional and exude confidence.
review from
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9.3
Pros: Crew was so nice and food was pretty decent
review from
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8.0
Pros: Good service
Cons: The flight was 4 hours delayed!!!review from
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10.0
Cons: If a person who checks in would not inform me that I have to seat next to bathroom
review from
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6.0
Pros: The crew
Cons: Old seats Poor entertainmentreview from
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5.6
Pros: It was on time
Cons: Seats Food Entreatmentreview from
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10.0
Pros: The pilot is the best one I’ve ever flown with. There was not even a slightest bump when we landed!
review from
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2.0
Pros: Crew was horrible! Rude! Boarding the worst I have ever had
Cons: I wish I could fly another company like delta or KLM or someone else. Aeroflot is the worst company everreview from
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7.6
Pros: Crew was courteous and helpful.
Cons: Seats are cramped a bitreview from
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8.3
Cons: Wider seats
review from
Flight status
Aeroflot route map
Top airports served by Aeroflot
- Moscow Sheremetyevo Airport (SVO)
- Saint Petersburg Pulkovo Airport (LED)
- Adler/Sochi Airport (AER)
- Simferopol Airport (SIP)
- Ekaterinburg Airport (SVX)
- Krasnodar Airport (KRR)
- Krasnojarsk Airport (KJA)
- Kazan Airport (KZN)
- Rostov on Don Airport (ROV)
- Samara Kurumoch Airport (KUF)
- Novosibirsk Tolmachevo Airport (OVB)
- Minsk Intl 2 Airport (MSQ)
- Kaliningrad Airport (KGD)
- Irkutsk Airport (IKT)
- Yerevan Airport (EVN)
Aeroflot contact information
- SU IATA Code
- +7 495 223 55 55 Call
- aeroflot.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.