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Terrible customer service, couldn’t get help rescheduling flights and was hung up on multiple times.

Long delays of two hours leaving Manchester

In my opinion the new A321 long range planes are really not good for long haul flights. 2 toilets at the back of the plane for the whole economy class section, one aisle so you not only have cabin crew trying to get up and down the aisles with trolleys, you also have people queuing down the aisle to use the toilet with no where to go.

Same thing I mentioned in my last reviewe

There was no indication on e tivket which terminal I flew from so I had to walk a long distance to a new terminal….. then getting checked in took about an hour because the airline was clearly short staffed and the staff didn’t seem to know what to do efficiently. All my flights have been late so had to rush for my connections and arrived late at my final destination and to top all that off my suitcase hasn’t arrived so I have no clothes at all and I’m supposed to be working which I now have to cancel because I don’t have anything…… so this airline is now affecting my income and costing me a lot of money. It’s ridiculous

Lots of problems: 1) Boarding was pretty much chaos. One person at the door checking tickets and passports for 300+ people. It took more than 1 hour to board. 2) Food was mediocre to simply uneatable. 3) My seat was good because I paid an extra $100 for the choice of an aisle seat up front. (That phone call took 20 minutes to execute. Why can't you do this online?) Note: do not choose the aisle seat next to the window seat. You will lose foot space for the video box. Painful. (Fortunately, I was able to switch seats before my return flight.) 4) Literally 2 hours between the time we arrived in Los Angeles and when my bag appeared on the carousel. Others were still waiting when I left. I like the A330 for such flights. And Dublin is a reasonable transfer point for Europe if one can't get a direct flight, but it is unlikely I will book with Aer Lingus again.

Hello - I have tried to get assistance, and have waited on phone for over 30 mins ( 2 times ), only to be hung up on I need to request assistance please: I would like to cancel the return part of this trip and request a credit with the airline please. To clarify - please cancel, and request a credit for the following: Arnold Bjorklund June 17, 2022 Aer Lingus flight EI163 London - Dublin Aer Lingus flight EI125 Dublin - Chicago Appreciate your help with this request. I am happy to have credit, for future use. Thanks - Arnie - I am available to discuss on a phone call, if helpful - +1-630-235-9059

We had no food or drinks on our flight from Izmir, after it was cancelled the night before, due to been a diabetic myself and husband found this very difficult!

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I was unable to make this flight due to cancellation of my first leg. Aer Lingus is impossible to reach by phone, so I am still struggling to figure out if I will lose my return trip.

I was unable to make this flight due to cancellation of my first leg. Aer Lingus is impossible to reach by phone, so I am still struggling to figure out if I will lose my return trip.

The flight was cancelled, and communication from the airline and kayak was impossible, making for an incredibly stressful trip which may also involve losing a lot of money (I am still trying to figure out how to contact the airline to make sure that I don't lose my return trip).

2.5hr wait for baggage

Freezing

Delayed and no communication from crew or gate staff. No ticketing agent at Gatwick from AL to help w rescheduling alternatives. No answers on their customer service center. I think they are terribly understaffed or no longer care but will my last flight

No food nor entertainment, so the survey needs an n/a choice. One hour flight, but water or coffee/tea would have been nice. Tall people were cramped.