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Check in process was very slow. They only had one person at the counter so we were in line for an hour. There is no complimentary food/beverage- they don't even provide water.

Damaged ife system with no replacement available, very limited drink service (only one drink service through the whole 7.75 hour flight), poor quality food and very small portions.

Seats recline too far for how close together they are. Our knees were touching the seat in front of us before the couple in front of us started slamming their seat backs repeatedly into our legs and yelling at us that we were blocking them they were yelling at us and threatening to flight us and then called a flight attendant who said that they had a right to recline their seat and told us we could move if we were uncomfortable. It was poor seat design, poor policies, and terrible handling of the situation by the flight attendant.

Aer Lingus should have TSA precheck at Logan Airport! Row 24 seats don’t recline. Very uncomfortable. And tiny.

A drink would be appreciated at least. Drop off by bus at Dublin Airport was miles away from terminal 1 for an old somebody to walk carrying luggage

Cannot comment - never arrived in Dublin due to first leg being cancelled and no customer service provided in time to make connection (in spite of what should have been originally a nice long 4 1/2 hour layover).

I did not get this flight, they cancelled us in Edinburgh and left all the passengers to wave in the wind. Here's your bags back and some written instructions - to call customer service, which did not work. ZERO CUSTOMER SERVICE to reschedule for over 6 hours. When calling the number provided it simply would not connect or would be immediately dropped. Literally I and my family had no idea how to proceed. Many hours later I finally got through, spent 45 minutes on hold waiting for "the next available agent" and was offered flights on a different airline with an overnight layover in Heathrow with no hotel offered. No food vouchers. No anything. Another airline with a cancelled flight at same time - both planes had been diverted to a nearby airport - put their passengers on a bus to where their plane was and off they went. AerLingus seemed to just hope we would go away and forget about them.

2 hour delay because of 'catering' 2 hours after landing, still did not have baggage at baggage claim Making an easy 10 hour flight, well over 14 hours because of lack of organization and efficiency.

Delayed delayed delayed

Not good overall, connecting was horrible as well

This airline needs to change its app for better check in. We couldn’t get our boarding passes or check in ahead of time without downloading travel documents including covid testing which is no longer required anyway.

Lost my luggage for 4 days.. sent it to London when it was never supposed to be a location for it...

Plane delayed 1 1/2 hour. Was refueled and deiced with passengers on board. After refueling, so much time went by, we had to deice again, but by that time, the deice equip was assigned to different aircraft and we had to wait an hour for it to return.

How does a small aircraft like the one we took from Philadephia to Dublin ended up crossing the Atlantic instead of using it locally and for small distances? The food was dreadful. The line to the restrooms was as long as the plane’s length. It was impossible for two human beings to cross path in the middle aisle Sorry, everything was wrong about this trip

Not the airline's fault, but a very rough flight. Also only half of baggage arrived even though all checked in together.

Almost everything except for the crew that was good in general How can they use such a small aircraft to cross back and forth the Atlantic The aisle between the seats was so narrow that it was almost impossible for two persons to cross path The restroom line was almost the length the plane The flight from Philadephia to Dublin was supposed to be at 8:55 pm. Instead it was retimed ahead to 5:35 pm without giving me any notice. How could that be?