Traveler reviews
Overall rating
7.0
Good
Based on 1,388 reviews
Boarding
7.3
Comfort
6.7
Crew
7.8
Entertainment
6.5
Food
6.5
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Round-trip
Economy
Finnair information
| IATA Code | AY |
|---|---|
| Routes | 180 |
| Top route | Oulu to Helsinki Helsinki-Vantaa |
| Airports served | 86 |
| Top airport | Helsinki Helsinki-Vantaa |
Finnair traveller reviews
Pros
"Good crew and pleasant flight."
(in 174 reviews)
"Great service and yummy food"
(in 81 reviews)
"It was a good flight."
(in 142 reviews)
Cons
"This was not business class!"
(in 12 reviews)
""Food was good, not great.""
(in 154 reviews)
"But enough leg room"
(in 49 reviews)
Recent reviews
Traveler rating
76
24
22
16
2
Find reviews that mention:
long flight
great flight
aa flight
crew was great
food was good
entertainment system
old plane
leg room
great service
hours late
flight attendants
sitting next
business class
special meal
economy comfort
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7.9
The movies offered were really old. Earphones provided were terrible. The flight took off a half hour late. Passengers had to wait in their seats while 40 others dribbled in from a connecting flight.
review from
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10.0
As I said, very nice and pleasant flight, neatly perfect. I will consider Finnair for sure again when I travel to Europe next time.
review from
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10.0
Very nice experience with Finnair, especially transatlantic flights. Professional crew, excellent service, scheduled on time, headache free environment, very clean and looks like new airplane. Only positive emotions. However, the aircrafts on domestic or short range flights look outdated, and definitely there is room for service improvement.
review from
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10.0
I was impressed with Iberia! Would definitely fly again!
review from
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5.9
It was a small Regional plane. Not much to expect
review from
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10.0
Awesome!
review from
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7.9
Great experience!
review from
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5.9
Way too small plane to handle hand luggage from full flight.
review from
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7.9
good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent
review from
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1.9
Flight was missed and now we have to catch one the next day
review from
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1.9
Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!
review from
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10.0
Pros: Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic
Cons: Best flight I’ve ever had. Need to have this many people on the plane every timereview from
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8.6
Pros: Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent.
review from
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8.3
Pros: Free movies
Cons: Free wifi. Better movie selectionreview from
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5.6
Pros: Nothing
Cons: Snack and some complimentary wifi or entertainmentreview from
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10.0
Pros: Great crew, on time, could get a good nights sleep
review from
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9.0
Pros: Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end.
Cons: No food and no entertainment during the flight (which makes it similar to low cost flights).review from
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8.6
Pros: The lie-flat seats were just great .
Cons: Storage space should be made available beside the seats , especially during take-off and landing. There is none right now , and that's in Business class.review from
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10.0
Pros: Everything was nice.
Cons: Nothing to complain about.review from
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9.0
Pros: Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time.
Cons: Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-review from
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8.0
Pros: The seats were comfy and the pilots were skilled, food was average.
Cons: The handles in between the seats could've been better by being able to be completely raised.review from
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9.6
Cons: Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre.
review from
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7.2
Cons: Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either
review from
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10.0
Pros: All is great.
Cons: Nothing is not good.review from
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5.3
Cons: Not much help at the airport my luggage was lost
review from
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5.6
Cons: Not losing my luggage
review from
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3.6
Pros: the seating was very uncomfortable i barely had any leg room
Cons: Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airwaysreview from
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5.0
Cons: The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear.
review from
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8.0
Pros: The flight attendants were the warmest and most personable I’ve seen in a long time. All ground staff had the same amazing hospitality.
Cons: Finnair A321 HEL-DXB, 6 hour flight, uses regular EuroBusiness seats (same seat as economy but blocked middle seat and better food), no wi fi , no tv, very uncomfortable aircraft.review from
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10.0
Pros: Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating.
Cons: N/Areview from
Flight status
Finnair route map
Top airports served by Finnair
- Helsinki Helsinki-Vantaa Airport (HEL)
- Stockholm Arlanda Airport (ARN)
- Oulu Airport (OUL)
- Kastrup Copenhagen Airport (CPH)
- London Heathrow Airport (LHR)
- Berlin Brandenburg Airport (BER)
- Paris Charles de Gaulle Airport (CDG)
- Oslo Gardermoen Airport (OSL)
- Rovaniemi Airport (RVN)
- Kittilä Airport (KTT)
- Zurich Airport (ZRH)
- Ivalo Airport (IVL)
- Milan Malpensa Airport (MXP)
- Munich Franz Josef Strauss Airport (MUC)
- Duesseldorf Intl Airport (DUS)
Finnair contact information
- AY IATA Code
- +63 2 856 1427 Call
- finnair.com Visit
Finnair Cancellation Policy
As the situation changes with coronavirus (COVID-19), Finnair will continually update its policies accordingly. Please contact Finnair directly for the latest information about cancellation fees. You can find the most up-to-date information on Finnair policies here: Finnair Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.