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Crew served us well,couldn’t hear well cous white noise and the accent a better intercom might have been better.

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Finnair says its operated by american airlines and american says its operated by Finnair, so they’ll decided to give me ZERO answers to all my needs. Shockingly poor service in every sense

American was fine. Iberia connection delayed for 4 hours without any updates. We did not know if we d be continuing or not.

Flight was cancelled. Was Moved to British airways flight 5 hours later. Luggage was not transferred and so have arrived for a family funeral with NO LUGGAGE. So terrible

Impossible de s'enregistrer en ligne avec Finnair

NO PROBLEM WITH THE AIRLINE, THE BIG PROBLEM IS KAYAK. AFTER BUYING TICKET NO AFTER SERVICE RECEIVED. I WILL NOT RECOMMEND OTHERS TO USE KAYAK.

Worst flight ever, narrow seats and space and delay of 6h , 1h and 20min trapped on lnd inside the plane without any offer of food or drinks

For a 8 hour flight the space between seats is ridiculously close

The check in was a joke. Not enough staff and all were confused by EVERY person that stepped up to their counter. Boarding was the same. Chaotic.

The problems on British Air website and with their check in overshadowed the generally good experience on the actual flight. The flight was completed safely and on time. The crew with whom I had personal contact were capable, friendly, patient and went out of their way to be helpful. The experience communicating with BA before the flight was the worst. I dutifully responded to email prompts for my personal information and COVID status only to have these disappear again and again. I looked for a way to request food that I could eat on the flight and was told that choice was not available. I paid for a reserved seat only to have that reservation lost. A friend and I spent hours trying to check in the day before the flight, each on her own devices (we tried various) with many, many, many failed attempts before we could FINALLY complete the process. (Another friend had had the same experience with BA the week before.)

No entertainment. My lugguage was lost during transfer.

No wheelchair assigned and it was requested prior days. Rude customer service representative.

They need to clean in between flights better as there was food or something stuck on one of the buttons for the foot rest

Delays, re-routing upon re-routing, and lost luggage.

I like basically everything, except the space between rows was very limited. But of course that’s the airline problem, not yours. On the other hand, purchasing tickets through you was no problem however, seats were not assigned at purchase. There were 3 of us traveling, unfortunately we could not be seated together, which was frustrating. Is there a reason why can’t you assign seats when a ticket is purchased?