|Top route||Helsinki-Vantaa to Stockholm Arlanda|
The person checking us into the plane,.calling zones was rude and bothered when asked a question. Couldn't check in on line for some reason. The crew was absolutely amazing, food was ok and comfort was really good.
Crew served us well,couldn’t hear well cous white noise and the accent a better intercom might have been better.
More good and new movies and music
I would book my next flight with kayak.
Finnair says its operated by american airlines and american says its operated by Finnair, so they’ll decided to give me ZERO answers to all my needs. Shockingly poor service in every sense
American was fine. Iberia connection delayed for 4 hours without any updates. We did not know if we d be continuing or not.
Flight was cancelled. Was Moved to British airways flight 5 hours later. Luggage was not transferred and so have arrived for a family funeral with NO LUGGAGE. So terrible
Impossible de s'enregistrer en ligne avec Finnair
HONEST OPINION - DO NOT BUY OR USE KAYAK. I USED PRICELINE WHICH HAS BETTER AFTER SALES SERVICE.
NO PROBLEM WITH THE AIRLINE, THE BIG PROBLEM IS KAYAK. AFTER BUYING TICKET NO AFTER SERVICE RECEIVED. I WILL NOT RECOMMEND OTHERS TO USE KAYAK.
Heathrow boarding is a disaster. Gate was not posted until 20 minutes before boarding. We had to run thru Terminal 5 to a train where crowds were waiting. We were seriously crushed boarding the train to the next terminal. When we arrived at the gate, we had to walk down three flights of stairs to board a bus. The bus drove for ten minutes to a waiting plane where we had to climb up stairs with our bags to board the plane.
Worst flight ever, narrow seats and space and delay of 6h , 1h and 20min trapped on lnd inside the plane without any offer of food or drinks
For a 8 hour flight the space between seats is ridiculously close
The check in was a joke. Not enough staff and all were confused by EVERY person that stepped up to their counter. Boarding was the same. Chaotic.
The problems on British Air website and with their check in overshadowed the generally good experience on the actual flight. The flight was completed safely and on time. The crew with whom I had personal contact were capable, friendly, patient and went out of their way to be helpful. The experience communicating with BA before the flight was the worst. I dutifully responded to email prompts for my personal information and COVID status only to have these disappear again and again. I looked for a way to request food that I could eat on the flight and was told that choice was not available. I paid for a reserved seat only to have that reservation lost. A friend and I spent hours trying to check in the day before the flight, each on her own devices (we tried various) with many, many, many failed attempts before we could FINALLY complete the process. (Another friend had had the same experience with BA the week before.)
No entertainment. My lugguage was lost during transfer.
Breakfast was below expectations
No wheelchair assigned and it was requested prior days. Rude customer service representative.
They need to clean in between flights better as there was food or something stuck on one of the buttons for the foot rest
Good flight, but no in-air entertainment and no charging.
Food could have been better and second meal pretty bad.
Delays, re-routing upon re-routing, and lost luggage.
We checked in online, but still had to stand in line for a very long time to drop off our luggage. We were also getting contradicting information from different agencies. Leaving Rome was quite nightmarish to be honest. The whole process seemed very inefficient
Good was delicious..The ability to watch movies on the plane really helps the time go by . The only negative is that the bathrooms need to be cleaned during the flight they get pretty nasty.
I like basically everything, except the space between rows was very limited. But of course that’s the airline problem, not yours. On the other hand, purchasing tickets through you was no problem however, seats were not assigned at purchase. There were 3 of us traveling, unfortunately we could not be seated together, which was frustrating. Is there a reason why can’t you assign seats when a ticket is purchased?
La comida 🍱
The agent at checked in were efficient, the flight attendants were attentive, my experience with BA/Finnair was commendable.
On board Finnair flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the Finnair assistance team will most likely ask you to pay extra for checked luggage.
Finnair offers direct flights to 73 cities in 34 different countries. Stockholm, Helsinki, and Rovaniemi are the most popular cities covered by Finnair.
Finnair concentrates most of its flight operations in Helsinki.
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