|Top route||Ho Chi Minh City to Hanoi Noibai|
|Top airport||Ho Chi Minh City|
Pros: nice checkin staff
Cons: the food was boring
Cons: Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class
Pros: Check in was good
Cons: Food. Don’t serve anything if it is going to be that bad. And offer beverages
Cons: Onboarding time
Cons: With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask
Pros: Liked that the busses to gate at arrival were not packed
Cons: Not having middle seats filled thought that was terrible
Pros: Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy.
Pros: Short flight, comfortable schedule
Cons: I did not get a comfortable seat
Pros: Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available.
Cons: Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage
Pros: The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive.
Pros: They boarded the plane early, which meant we arrived at our destination early.
Cons: All we got was a bottle of water.
Pros: Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time.
Cons: Keep up great service standards
Pros: Food and crew
Cons: Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines
Pros: The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money.
Cons: No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM.
Pros: Crew were great. Seating was comfortable.
Cons: Boarding seems a bit of a crazy process.
Pros: Plane is good
Cons: Delay 2x poor
Pros: The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself.
Cons: The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight.
Pros: Was given lounge access, quick easy boarding, very organized.
Cons: I purchased an exit row seat. Upon checking they confirmed my seat number but did not inform me of an equipment change so I was no longer in an exit row. The crew was great and allowed me to take the exit row seat after boarding was complete
Pros: seat uncomfortable, food wasn't good
Cons: armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777
Pros: Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row
Cons: We’re used to entertainment in seat like delta
Cons: Excellent service over all.
Cons: Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing.
Pros: Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight.
Cons: Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage.
Pros: Reasonable price and not complicated
Cons: Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change.
Cons: On-time departure
Pros: Didn’t seem perfectly organized at all times. But they did a good job regardless.