|Top route||London Heathrow to Edinburgh Turnhouse|
|Top airport||London Heathrow|
Usual BA delay, and the common seat change (again) for no reason and no notice despite having it confirmed!, if you think they care you are very wrong 😢
I prefer not being delayed 45 minutes on a red eye flight.
BA is getting worse and worse, and this is a shame. They moved the London-Sao Paulo flight from Terminal 5 to Terminal 3, which is much worse in all respects (lounges, shops, infra, etc.). Ground crew was terrible at check-in (without limitation, we found out at check-in that my wife was downgraded from business club to premium executive (overbooking) and then after much complaints she was moved back into club business). During the flight, I found out that my seat on club business was broken and it had to be manually operated. The flight crew was very unhelpful and wanted to move me to premium economy [during the flight] as a solution to my broken seat [in club business] so that they didn't have to manually operate my seat - which I of course didn't accept. On the bright side, our checked-in baggage arrived unharmed in Sao Paulo - which was not the case on my last flight with BA in February/2022 [and it is amazing that I was happy and relieved that they actually complied with at least one of their duties !].
Great flight with great cabin crew
Poor food, not great staff and seats very were uncomfortable.
Pleasant fast flight.
No gate till 10 minutes to boarding closure, so everyone rushed at the end; airplane was dirty; airplane arrived late ands landed late in Shannon; no food at all even if 200 euro flight ticket
Boarding was super slow and congested at the finger; food is just water and a snack for 200 euros flight ticket; no finger at arrival so 20 minutes waiting in London
Every single BA flight I've been on this year has been delayed, sometimes 30mins sometimes 1 hour, there's also been huge delays on the luggage collection at arrivals. It's amazing how they keep blaming everything either on a system fault or on covid.
Was not a fan of Iberia. Am still not a fan. In Premium Econ, food came before drink. Not right. Food was below average. Tough to get 2nd glass of wine from JFK to Madrid. Crew asked me to use Econ toilet, nearly impossible given a broken ankle. My cane & ankle brace were clearly visible. Biz Class toilet was 2 rows from my seat; they finally acquiesced. Though the flight landed early, wheelchair never arrived—a perfect connection to Porto was shot. Forced to wait 4 hrs for next flight.
Almost 1 hour delay; endless boarding; cabin was dirty
You have to pay for food; disembarking was super long
The crew members were wonderfully responsive to requests such as a Kosher meal when we forgot to order it in advance. While it was not available on the PHX to London flight, the steward found one for me on the London to Tel Aviv leg of my journey. In any event, the stewardess on that first flight took the time to explain to me why there were no extra Kosher meals. Both parts of my travel were very comfortable. Sylvia D.
I got warned not to use BA anymore and that the standards had really slipped. From check in and waiting 2 and a half hours to drop our bags off. To the miserable flight staff who didn’t want to do anything or bring drinks (anything) and god awful food (genuinely disgusting) I would never fly with BA again and would advise all other travelers to go with any other provider
Premium Economy of you can afford the little extra. It is worth it!
It was as comfortable as a 12 hour flight can be. The upgrade (premium economy) was the best idea I have ever had. I had trouble understanding all of the stewards accents so sometimes I would just nod my head yes or no and see what would happen. 🙃 The personal monitor kept me entertained. The one problem I had was getting a cup of hot water for my chamomile tea bag. It took 3 requests and 45 minutes. If that's the worst I'd say, "good job British!"
Wheelchair service always a weak point in Heathrow...
The flight was late, crew made an attempt to recover the lost time but communication was poor.
AA gate agents are actively antagonistic towards their paying customers
We boarded by group, but then were asked to wait on a shuttle as the plane was actually not ready for boarding and even though the plane was just 50m away. During this time, other groups boarded so the group boarding was just pointless and we could have simply walked to the stairs. Would have been better to simply wait in the terminal On arrival, it took more than 1h for the luggage to be delivered, even though we were in business class so should have been 'priority'. Very poor organisation
BA failed to transfer my 4 luggages. I was disappointed
Check in was very horrible. A lady named Biko ( a supervisor was extremely rude and very mean to passengers. I and a few other passengers almost missed our flight due to lack of professionalism. When I reserved and paid for my ticket, I had requested wheelchair assistance due to severe nerve pain going down my legs from my hips making it very difficult for my to walk. I politely informed the BA agent that was attending to me that I did not check prior to coming to the airport but to verify that my request was active since I used it when I came but to my surprise, Ms Buki said that I was young and did not look like I needed a wheelchair and actually accused me of lying. She also refused to pull up my original ticket as proof when I asked her to as her to. After all said and done, I made my flight just in the nick of time. After going through all this, I arrived Seattle but none of my 4 checked luggages made it. I went back to the airport 24 hrs later and waited for 3 more flights to come in and nothing came in. I have both medical things and lots of sun dried food items that I spent a lot of money on purchasing and preparing/ packaging to meet travel requirements and so on. Now they may all spoil due to this delay. My hand luggage that I was forced to check in at the last minute has my meds too. Please help. I also hope that there will be adequate compensations too. You can contact me at 915-4083336. Tag#s are BA403685, BA403686, BA403687, BA403838
Done entertainment for the kids. It's a long journey. Bring back your old aeroplane food, I used to love your cooked breakfast when we had a really early start.
Low cost experience with premium price. 1h wait inside the plane leading to a long delay
BA can be a bit frustrating especially dealing with seating fees that can be double charged if they decide to switch aircraft type. Another annoyance is the stress of trying to get from one terminal to a different terminal at London Heathrow. Our last trip we decided to fly Business Class and it was great. Comfort, food, drinks were all very good but what really makes the experience excellent is the BA staff. The stewards and stewardesses are extremely cheerful, helpful, and patient. No doubt BA has put an emphasis on a positive customer experience and it shows.
The check in at Los Angeles airport was slow and busy. Am not sure whether the delays are caused due to the Airport authorities at LA or British Airways. We travelled in Premium Economy. The plane is relatively new and comfortable. There is a good selection of movies. The food is average. Breakfast was cold and dry. They crew did not serve any snacks. When I asked for some, they said that they did not have any and had run out of snacks.
Food was just a cereal bar and a little bottle of water. for 200 euros.
Aircraft was late, then back to on time, then late again. Food is just a cereal bar and water. For 200 euros.
Thankful to be on next available flight. As a partner airline with AA. There should have been communication with AA and BA regarding connecting flight. After flying all night and then being told we couldn’t board our flight to Manchester. And then being left to figure out what to do to get on the next flight. It was very poorly handled. Then going through security again after a long journey was rubbish.
Flight delayed twice, which resulted in us missing our connection to Edinburgh. BA not interested in trying to get us home.
On board British Airways flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the British Airways assistance team will most likely ask you to pay extra for checked luggage.
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