Traveler reviews
Overall rating
5.5
Okay
Based on 649 reviews
Boarding
5.8
Comfort
6.0
Crew
6.7
Entertainment
5.6
Food
5.5
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Find cheap flights on British Airways
Round-trip
Economy
British Airways information
| IATA Code | BA |
|---|---|
| Routes | 464 |
| Top route | London Heathrow to Edinburgh Turnhouse |
| Airports served | 191 |
| Top airport | London Heathrow |
British Airways traveller reviews
Pros
"Our flight attendant was awesome."
(in 816 reviews)
"Information easily available staff friendly."
(in 1072 reviews)
""Crew was friendly, food was good.""
(in 461 reviews)
Cons
"I badly needed more leg room."
(in 109 reviews)
"Seats in premium economy not comfortable."
(in 125 reviews)
"The flight crew seemed overworked."
(in 1276 reviews)
Recent reviews
Traveler rating
3765
2275
1723
1588
61
Find reviews that mention:
flight attendants
short flight
missed my flight
good flight
crew was great
food was good
seats were comfortable
entertainment system
old plane
great service
business class
premium economy
leg room
even water
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6.0
My wife could get boarding pass until we got to London.
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2.0
Again this is an airline problem but our flight was delayed 7.5 hours and we sat on the plane at the gate for 2.5 of those hours.
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4.0
8 hour delay due to a crew shortage. After everyone had already boarded the flight.
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10.0
Everything was on point and if we can have a free internet service at the economy that would be appreciated.
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6.0
The business class seat was uncomfortable & there was No storage room. Worst layout I have ever seen. Whoever was responsible for designing should be fired! Previous international British air flights had a lot more storage and a much better layout. It was hard to reach electronics and basically everything else without twisting into a pretzel
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10.0
Offered a cold snack (maybe a sandwich and cake) rather than a meal for the second meal offered. More tea and coffee offered throughout the flight. Loved the crew, could not have been more helpful and happy! Luggage at the other end seemed to come off last although we were world club class and it had a priority tag on it.
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8.0
Seat did not recline. Headphones did not work well with sound that kept cutting out. Also, the evening flight left Baltimore 9pm local time (2am UK time) so why do they serve dinner an hour after we took off. It would have been better to let people go to sleep and serve a much better breakfast before we land at 9am UK time
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8.0
British Airports Security and Transit policy is bullying, harassing and horrifying for travelers in transit. It makes traveling through Britain inconvenient, complicated and disorganized. I avoid any transits through Britain when any other options are available for this reason.
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6.0
Despite my satisfaction with British Airways, I avoid any transits through London (or Britain) if possible because of complications and harassment by the security and staff at Heathrow and other airports for passengers who are not even entering Britain. British Airways should pressure the regulators to allow passengers in transit to be spared of exiting and re-entering of all checked in baggage, and stop extended security searches and customs harassment for people not entering Britain but only transiting to connecting flights. This is a system of bullying, intimidation, and theft making travel a nightmare and costing British Airways many customers. I will pay much more to take less convenient flights with other airlines just to avoid transits in Britain though I have always had good experiences with British Airways.
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2.0
THEY WERE DELAYED BY 2 HOURS, THUS CAUSING ME TO MISS MY FLIGHTS! TERRIBLE DAY! TERRIBLE EXPERIENCE!
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8.0
My first time traveling overseas and enjoyed every minute of it! The only thing I wish I had more of was space for my legs. Otherwise, the crew was great, food was good and entertainment was great for a long flight! Can’t wait to book another trip soon.
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10.0
Great flight London to Boston, easy boarding, attentive staff, communicative crew, outstanding meal and snacks.
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2.0
My flight got cancelled
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10.0
Seats (in World Traveller Plus) were very comfortable. Service from the cabin crew was excellent.
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8.0
The food from Venice was better quality and taste than the flight from DC. The plane was very shaky and rattling while landing.
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10.0
Service was excellent, plenty of entertainment options to help me stay awake to adjust to the time zone, but plenty of people sleeping well as well.
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2.0
Even though I bought my tickets 7 months in advance I was put on standby and had to take a later flight. I was told they would make overnight reservations in a hotel because of the layover and ended up having to sleep in the airport. I understand weather and changes, but not keeping their word for the hotel was just the last straw.
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8.0
It was a good experience traveling with British Airways. Just the flight got delayed while connecting to Belfast apart from that it was good from boarding to baggage receiving.
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4.0
We arrived late, which caused us to miss our connecting flight.
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10.0
Excellent short flight. On time, comfortable and professional. Nice new A320.
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8.0
The crew was very friendly and accommodating. There could be more entertainment options
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2.0
BA cancelled my flight last minute anc I was struggling to find the next flight back. My phone bills has exceeded monthly limit due to overseas call . It was the worst nightmare !!
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2.0
Flight delay by 2 hours made me miss my connecting flight and lost baggage. Struggling in a new city without any belongings. Please help expedite the baggage delivery.
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10.0
Food was good.
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10.0
London airport is horrible and the most rude people I've encountered at an airport. Truly sad
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6.0
Flight on time Endless queues Tempted to take train next time
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10.0
Priority all the way? Thanks
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10.0
Easier than going through the Airlines
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8.0
Ditto on the airline status info
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8.0
The aircraft temperature was too gold. I was freezing. Could be better controlled, comfortable.
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Flight status
British Airways route map
Top airports served by British Airways
- London Heathrow Airport (LHR)
- London Gatwick Airport (LGW)
- Glasgow Intl Airport (GLA)
- Edinburgh Turnhouse Airport (EDI)
- New York John F Kennedy Intl Airport (JFK)
- Amsterdam Schiphol Airport (AMS)
- Geneva Geneve-Cointrin Airport (GVA)
- Paris Charles de Gaulle Airport (CDG)
- Nice Côte d'Azur Airport (NCE)
- Barcelona-El Prat Airport (BCN)
- Dublin Airport (DUB)
- Aberdeen Dyce Airport (ABZ)
- Berlin Brandenburg Airport (BER)
- Kastrup Copenhagen Airport (CPH)
- Rome Fiumicino Airport (FCO)
British Airways contact information
- BA IATA Code
- +44 344 493 0787 Call
- britishairways.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.