Traveler reviews
Overall rating
6.3
Good
Based on 18,187 reviews
Boarding
6.7
Comfort
6.2
Crew
7.2
Entertainment
6.0
Food
5.8
Skip to main content
More
Find cheap flights on American Airlines
Round-trip
Economy
American Airlines information
| IATA Code | AA |
|---|---|
| Routes | 1496 |
| Top route | Dallas/Fort Worth to Dallas/Fort Worth |
| Airports served | 211 |
| Top airport | Dallas/Fort Worth |
American Airlines traveller reviews
Pros
"Crew was friendly and nice."
(in 1650 reviews)
"Flight crew was pleasant enough."
(in 1617 reviews)
"First class was pretty comfortable."
(in 59 reviews)
Cons
"Flight attendant was very fun."
(in 3260 reviews)
"Our flight was delayed two hours."
(in 3286 reviews)
"Flight was delayed due to weather."
(in 62 reviews)
Recent reviews
Traveler rating
6695
3928
3474
3524
53
Find reviews that mention:
flight attendants
delayed flight
missed my flight
great flight
crew was great
old plane
hour delay
fly american
leg room
first class
mechanical issues
-
10.0
Pros: Friendly and prompt attendants.
Cons: I couldn't ask for anything more from American than what was providedreview from
-
2.0
Cons: Notified better for the reason why the flight was cancelled.
review from
-
4.0
Pros: Entertainment
Cons: Wait time for loading of crew and passengers.review from
-
10.0
Pros: Check-in started a bit late due to late arriving incoming flight but the crew at the gate as well as in the plane did their best to speed the process. Flight was smooth, lande ontime despite taking off nearly 20 minutes late. Captain kept us informed when, through no fault of American Airlines there was a delay at the gate. Overall well done in these trying times.
Cons: It will be nice when things are back to normal and actual food is served on flights of 4 or more hours duration.review from
-
8.0
Pros: Landed early in Austin, always nice.
Cons: For an over 3hr flight, no snacks for sale was surprising and disappointing. Wifi entertainment did not work on personal devices, either.review from
-
6.0
Pros: A very new Eagle plane. AA staff was good about updating us re: departure delays. Waited to inform us of gate valet plans until the last minute.
Cons: BTV Airport is very small so prepare to be in crowded waiting areas.review from
-
8.0
Pros: Comfort
Cons: Foodservice and breveragesreview from
-
10.0
Pros: On time
review from
-
6.0
Cons: I did not understand special with covid why half the plane was empty they keep us all together. Would have been nice to be able to spread out and have more room. Seats and leg room are small.
review from
-
6.0
Cons: When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions.
review from
-
2.0
Pros: Delayed flight no reasons seems like American Airlines don’t know what to do in these situations
Cons: I believe this airlines should have figured the answer to this question by now.review from
-
4.0
Cons: Could have been on time also one bag carry on mean 1 not 1 plus a backpack the WiFi also wasn’t working properly
review from
-
2.0
Pros: Suck
Cons: Suckreview from
-
2.0
Pros: Lack of communication
Cons: Horrible customer servicereview from
-
10.0
Pros: It was comfortable
Cons: Everything was goodreview from
-
2.0
Pros: Great having every set have its own screen and charging port
Cons: Not to be an hour delayed and make half the plane miss their connections!review from
-
10.0
Pros: Everything was great. Fast flight
review from
-
10.0
Pros: Everything was great.
Cons: I can’t believe I’m saying this but I don’t think anything else could have been improvedreview from
-
2.0
Cons: Both to and from austin were delayed several hours. Crew was rude to other passengers. Was not impressed by customer service.
review from
-
8.0
Pros: Being a tall guy, I appreciated the extra legroom in first class.
Cons: The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination.review from
-
8.0
Pros: The crew was friendly. The boarding process was very efficient. On-time departure and arrival. Check in process and baggage handling were exceptional.
Cons: The flight was overbooked so every seat on the plane was taken. This made it very crowded and in the middle of the pandemic it made me uncomfortable.review from
-
2.0
Cons: The staff at the checkin proceeded to pretend to type in the keyboard until 7 min after our allowed checkin time- they refused to allow us to check in or board although at the airport 1.5 hrs early!
review from
-
2.0
Pros: I missed flight. Rescheduled this morning 4229 when I went to bed. Today, there is no record of the flight. I have a screen print showing the seat assignment. The 1-800 said it will call back in 4 hours. Crap! Flight scheduled in two hours.
review from
-
10.0
Pros: Bast trips!!
Cons: Evriting is good!!!review from
-
10.0
Pros: Good services
review from
-
10.0
Cons: Great flight, ontime departure and early arrival. Bags were delivered within 15 minutes of Ariosto the gate.
review from
-
2.0
Pros: It was a horrible experience
Cons: Everything could have been better especially the staffreview from
-
2.0
Pros: It was a nightmare. The reps were confusing and giving different answers
Cons: Everything could have been better I spoke to 4-5 AA reps/staff, they were horrible. Need lots of training.review from
-
10.0
Pros: Comfort and organized
Cons: Entertainment, there was no tvreview from
-
2.0
Cons: An on time flight
review from
Flight status
American Airlines route map
Top airports served by American Airlines
- Dallas/Fort Worth Airport (DFW)
- Charlotte Douglas Airport (CLT)
- Miami Airport (MIA)
- Chicago O'Hare Intl Airport (ORD)
- Phoenix Sky Harbor Intl Airport (PHX)
- Philadelphia Airport (PHL)
- Los Angeles Airport (LAX)
- Boston Logan Intl Airport (BOS)
- Washington Reagan-National Airport (DCA)
- New York John F Kennedy Intl Airport (JFK)
- New York LaGuardia Airport (LGA)
- Orlando Airport (MCO)
- Las Vegas McCarran Airport (LAS)
- Austin Bergstrom Airport (AUS)
- San Francisco Airport (SFO)
American Airlines contact information
- AA IATA Code
- +1 800 433 7300 Call
- AA.com Visit
American Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), American Airlines will continually update its policies accordingly. Please contact American Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on American Airlines policies here: American Airlines Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.