Traveler reviews
Overall rating
6.3
Good
Based on 18,830 reviews
Boarding
6.7
Comfort
6.2
Crew
7.2
Entertainment
6.0
Food
5.8
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Round-trip
Economy
American Airlines information
| IATA Code | AA |
|---|---|
| Routes | 1396 |
| Top route | Dallas/Fort Worth to Chicago O'Hare Intl |
| Airports served | 211 |
| Top airport | Dallas/Fort Worth |
American Airlines traveller reviews
Pros
"Crew was friendly and nice."
(in 1650 reviews)
"Flight crew was pleasant enough."
(in 1617 reviews)
"First class was pretty comfortable."
(in 59 reviews)
Cons
"Flight attendant was very fun."
(in 3260 reviews)
"Our flight was delayed two hours."
(in 3286 reviews)
"Flight was delayed due to weather."
(in 62 reviews)
Recent reviews
Traveler rating
6912
4017
3555
3657
117
Find reviews that mention:
flight attendants
delayed flight
missed my flight
great flight
crew was great
old plane
hour delay
fly american
leg room
first class
mechanical issues
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4.0
That it wasn’t a over crowded flight. I was able to reserve my seat. I did not like if you had a change in plans or flight you couldn’t make it yourself via app and they charged you to change flight times.
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10.0
The food was the only thing not excellent.
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10.0
I really loved how the plane was not packed like a can of sardines. It was very comfortable and seemed clean.
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2.0
No flight
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2.0
Absolutely everything went wrong. Many delays causing me to have to rebook with another airline. Worst travel experience ever.
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2.0
It was an awful experience
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10.0
Aa es la mejor aerolínea . La atención es excelente y eficientes
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2.0
The airport closed off checking in 90 mins before departure. Showed up at the airport and was denied entry. Had to re book the flight.
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2.0
Too much delay at every step of the travel. Even after landing, had to stay at tarmac for a long time due to unavailable gate. Overall a bad experience of 3.5 Hr delay for one Hr flight. Families with children and mask were struggling to be there.
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2.0
Cons: cancelled
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8.0
I know it’s been 2 years and counting ,BUT your folks need to get more aggressive having everyone cover their noses in tight spaces on the bus and in the boarding areas. There are always a few “smart asses” who refuse to cover up. I suppose it would be difficult to “deputize” passengers, and you guys know the rules better than anyone. But how selfish are these people ? They should Immediately be removed from the lines, and at least held out to board last as an example. If airlines did something like this, it might help keeping us all safe from this ongoing problem! Please send my highest regards to all your employees! I am sure they never thought they would be put in this position but they should remember it’s keeping them and their families safe as well! Otherwise , the flight was great!
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10.0
Virtually empty plane (15 passengers?) Curiously, there were very few seats to choose from when booking? Flight was shorter than expected.
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10.0
Awesome smooth flight
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6.0
Hot as heck on flight
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2.0
No delays, the wifi on flight didn't work and friendlier staff would be a good start.
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4.0
On a321s the seat back of the person in front of us was giving us no room, there head was on our lap, seat should not go so far back also rows are too tight, JetBlue and southwest has more space on there planes
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10.0
Perfect perfect perfect 👍
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10.0
Everything
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8.0
Only complaint was that we had no way to know about the additional 'Locator Form' that was needed for arrival at our destination (Czech Republic). We had no way of knowing the website, or that it was required until we came to check in.
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10.0
Everything went smooth
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8.0
No entertaiment at all, it can be a little better
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2.0
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
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4.0
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
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8.0
We made great time and arrived early
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2.0
Flight was delayed one hour due to a mechanical issue.
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6.0
Great pilot! Unfortunately the entertainment didn’t work :/
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2.0
Delayed
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8.0
I thought it went well.
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10.0
On time, fast embarking
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4.0
The air above my seat wasn’t working & I sweat the entire flight, not to mention the seats are incredibly uncomfortable. The crew was amazing though, I hate that they had to keep reminding folks to sit down & pull up their masks- two things that should be common sense by now. They’re great!
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Flight status
American Airlines route map
Top airports served by American Airlines
- Dallas/Fort Worth Airport (DFW)
- Charlotte Douglas Airport (CLT)
- Miami Airport (MIA)
- Chicago O'Hare Intl Airport (ORD)
- Phoenix Sky Harbor Intl Airport (PHX)
- Philadelphia Airport (PHL)
- Los Angeles Airport (LAX)
- Washington Reagan-National Airport (DCA)
- New York John F Kennedy Intl Airport (JFK)
- Boston Logan Intl Airport (BOS)
- New York LaGuardia Airport (LGA)
- Orlando Airport (MCO)
- Austin Bergstrom Airport (AUS)
- Las Vegas Harry Reid Intl Airport (LAS)
- Tampa Airport (TPA)
American Airlines contact information
- AA IATA Code
- +1 800 433 7300 Call
- AA.com Visit
American Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), American Airlines will continually update its policies accordingly. Please contact American Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on American Airlines policies here: American Airlines Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.