Cons: The original quote for the rental was $136. Ace charged $147 with no explanation for the difference. Ace has no direct pickup where other rental companies pickup. You have to catch a bus to a remote lot where you then take their shuttle to the rental lot. Not user-friendly.
Cons: There is NO communication after hours. This is NOT a 24/7 situation like their website says. I was Stranded in the LAX remote lot at 10pm.
Cons: I was told that I needed to purchase their insurance, which was a $100+ addition, even though I am already insured. I found this fee to be egregiously misleading considering it was not itemized in the initial online quote. I will never book with ACE again.
Pros: The staff were good
Cons: the car we were given had bad motor supports bad shocks and the brakes were not good. So it was very unsafe feeling while driving the car.
Pros: Fake advertisment!!! Ace was asking for way too much for a rental.. i had to cancel my reservation! Never again will i go here!!
Cons: For everything that i was told when i got to ace to have been stated on the page.. FAKE ADVERTISMENT!!
Cons: They lie and what is advertised is NOT what they give you when you show up. Will NEVER go there again.
Pros: The price was good.
Cons: The pick-up, drop-off, and customer experience needs a huge improvement.
Pros: Lobby was clean
Cons: Terrible pick-up service, poor communication, car was has unsafe braking system.
Cons: they never communicated they sold out of cars after I landed and wasted over 2 hours waiting for a shuttle i called over and over again. Finally got to the customer service and was told they sold out of cars and couldn't give me one i had booked over 3 weeks prior. Left without a car I then spent more money to just get to my hotel. No communication sent..no apologies no care. It was the worse experience from renting a car. Will never use again
Pros: Nothing about it because I didn't rent from them because resident only allow to drive 100miles a day according to the guy I talked to.
Cons: renting a car is renting a car, doesn't matter if you're a resident or not. You pay for it to drive unlimited miles.
Cons: Got charged for an upgrade we didn’t receive. Car smelled like cigarettes and was extremely damaged on exterior of vehicle.
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Ace in Los Angeles.
Ace has 1 rental location in Los Angeles. Take a look at our Ace rental location map to find the best rental cars near you.
No (According to our data)