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Pros: "Food was great, comfortable flight, no issues whatsoever. One of the best airlines I’ve flown with"

Cons: "Please balance your serving with what you pair with the rice, there’s a lot of rice little vayand"

Cons: "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."

Pros: "no flight yet"
Cons: "of course"

Cons: "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"

Pros: "The crew was extra friendly. The seat was spacious. Good leg room."
Cons: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."

Pros: "On time"
Cons: "Boarding, crew, food"

Pros: "New plane and non stop from Manila"
Cons: "It was great."

Pros: "you ripped me off"
Cons: "you ripped me off"

Pros: "You ripped me off"
Cons: "you ripped me off"

Cons: "Didn’t like the portion in Manila airport where they take away your passport! I understand you don’t have a say in that but maybe giving customers clear instructions or expectations would help"

Pros: "crew were great"

Pros: "Crew hospitality was/were noticeable"
Cons: "On time food service If possible — provide 3 choices for food — Vegi. Meat (poultry), Fish Provide at least adequate/standard seating spaces (in comparable to other international airlines ) While booking, passenger must know (clearly) price differences (among same class) -& its benefits"

Pros: "No"
Cons: "The no"

Cons: "Flight from MNL to DPS had no entertainment system."

Pros: "CREWS WERE FRIENDLY/FOOD WAS GOOD"
Cons: "for a long flight seat could have been a bit bigger."

Pros: "The crew was amazing, the seat was excellent"
Cons: "Having the luggage checked in transit without going out to open it for inspection"

Pros: "Decent seat, plane was clean enough"
Cons: "Delayed by an hour, food was terrible"

Pros: "Food was good, and offered even on short flights. Crew is very nice"

Pros: "Food and service were good, so was inflight entertainment"
Cons: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"

Pros: "Super long delays at each leg"

Pros: "Crew are very helpful."
Cons: "Need reclining seats"

Cons: "I do hope the cabin crews would smile more to let the passengers know they are happy to serve."

Pros: "Flight was on time. No stop over, because it is a direct flight."
Cons: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."

Pros: "Flight was on time."
Cons: "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."

Cons: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"

Cons: "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."

Cons: "Delayed for 2.5 hours."

Cons: "Flight was delayed"

Pros: "None"
Cons: "My first flight was delayed by 2 hours, so I didn’t make it to my connecting flight. The airline put me on the next available flight, but that one got delayed too. As a matter of fact, I’m still sitting on my connecting flight waiting to take off and I boarded an hour ago."

Cons: "Seats did not recline very much. Hard. Food was very plain and starchy."

Pros: "Great crew"
Cons: "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"

Pros: "onboard service was good"
Cons: "17 hour delay"

Pros: "Nice seats in business, good food, nice crew."
Cons: "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"

Pros: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Cons: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."

Pros: "Food voucher nice"
Cons: "Delay last min gate change when they knew earlier Boarding not orderly"

Pros: "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
Cons: "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."

Pros: "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
Cons: "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"

Cons: "The lounge is awful."

Pros: "Food"
Cons: "Missed the connection and had to pay to rebook"

Pros: "Birding was great. Punctual flight."
Cons: "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."

Pros: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Cons: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"

Pros: "not full"

Pros: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Cons: "Slightly limited entertainment . Mabuhay lounge at Manila's average."

Pros: "Again lovely food and crew. Same good seats as the A350 from LHR."
Cons: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."

Cons: "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."

Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."

Pros: "No direct contact details to change flight"
Cons: "Terrible customer service"

Pros: "The crew were pleasant."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."

Pros: "Crew was amazing"
Cons: "Food choice"

Cons: "TV screens or internet"

Pros: "Movie selection was ok"
Cons: "They ran out of meals offered me cracker and bread"

Cons: "My connecting flight going to CGY from MNL August 24th was really depressing - took very long on the runway, assuming it's due to runway traffic? BUT, don't they know these problem occurs almost daily? then my luggage wasn't on my flight? had to stay 1night in hotel which PAL should've pay for."

Pros: "No smile,"
Cons: "Smile"

Pros: "crew is nice"
Cons: "good crews"

Pros: "The crew was excellent on this flight."
Cons: "Airport organization, traffic flow overall was not good."

Cons: "Not good for elderly passengers w/ health issues and traveling alone!!! Ridiculous delays. Extremely inconvenienced at the Holiday Inn Hotel, where PAL bused us early morning b/c plane was grounded. Waited too long to check into hotel room until PAL resolved payment issue. Departed SF next day."

Pros: "the crew were amazing. ...helpful and courteous"

Pros: "The crew were amazing"

Pros: "They bumped us up to seats with unlimited leg room (no seats in front of us). It was an incredibly comfortable flight. Since it was also a very short flight, I can't say all that much"

Cons: "If the stewardes would at least smile and made me feel welcome"

Pros: "crew are amazing"
Cons: "I did not like the fact that they moved my flight time and notified me the day before. Coron has poor connectivity, luckily I checked my email the day before and noticed that our flights were moved a few hours early.we were bumped up unfortunately even when tickets were bought full price."

Cons: "Be ONTIME BUT YOUR ALWAYS LATE, 30 MIN THIS TIME"

Pros: "None"
Cons: "Be on time"

Pros: "I liked that we arrived safely!"
Cons: "They accomplished what they set out to do!"

Cons: "Delayed flightsToo"

Pros: "Crew are polite, attentive and helpful"
Cons: "No vegetarian meals or wine on PAL domestic flights. I don’t think the flight had entertainment available."

Pros: "Professional crew"
Cons: "New plane . Clean . Super delayed flight with no extra compensation to us."

Pros: "Snack was served, transfer was easy, organized. My check through baggage was handled well."
Cons: "Cramp space,"

Cons: "Very disorganized as we didn’t know which way to go looking for terminal 2 despite all the answers we got from asking the airport staff, security and information desk!"

Pros: "None"
Cons: "Two hours flight delay from sfo to the philipines. Had to land in japan because they ran out of gas. I had a domestuc connecting flight and had to get my luggage from the carousel. Go through customs and re check rhe luggage in for domestic flught and catch the connecting flight. Heading back to Sfo same routine."

Pros: "A 1 hour flight took 2.5 because we circled Manila"

Pros: "Customer service was excellent"

Pros: "the flight was good and on time"

Pros: "The folks working the terminal desk and flight crews were very helpful"
Cons: "the checkin desk did not route my check-in baggage all the way to my final destination almost making me late"

Cons: "Delayed flight by 1 hr"

Pros: "Nothing"
Cons: "Cramped seating, difficult to get to the bathroom, no entertainment, disorganized boarding process."

Pros: "15 kg one way, 10 kg on return. Overhead bins too small to accommodate carryons."

Cons: "The flight delay announcements were not easy to unserarmtand & not timely."

Pros: "Excellent"
Cons: "Low snacks"

Pros: "The crew are awesome. We left my son’s carry on (in it was his homework) at tge baggage claim area. AJ pleasantly kept it for us."
Cons: "We are in Coron (an remote island with hardly no internet) and luckily I received. An email notification that our flight was resched 2 hours early. I asked them why, they said they are overbooked. I did not consent to this but they said that they have notified my travel agent which is Kayak. They have apologized but there us nothing they can do.I told them I do not want to be resched early at 0800 which means we have to leave the resort at 0500 since the resort is in an island and the travel to the airport is about 1 hour. I have a 7 year and elderly in laws in their 70s. I want them to have adequate rest since the previous day we were island hopping for 8 hours. I do not like the fact that they would bump a group of 7 whenever they want to."

Pros: "At 1210 they finally announced our plane was late. Onky after i asked them if we were going to board ontime i was told POSSIBLY. HOW IS THAT WHEN THERE IS NO PLANE TO BOARD. WE WERE 95 MINUTES LATE REACHING DUMAGUETE. THIS AIRLINE IS HORRIBLE. AND YOUR APP SHOWS ARRIVED ON TIME WHAT A JOKE"
Cons: "Everything PAL IS HORRIBLE I ONKY FKY THEN BECAUSE THE ONKY ITHER AIRLINE IS WORSE"

Pros: "The staff was nice enough"
Cons: "Philippine Airlines is rarely on schedule"

Pros: "Staff was very nice!"
Cons: "Very crowded and not organized at the check in lines."

Pros: "Our gate was vague Plane was 1 hour late and no one told us"

Pros: "From check in to arrival was great with no problems."
Cons: "Only a brief delay of 25 minutes."

Pros: "Short flight"
Cons: "Not enough leg room"

Cons: "Flight attendants were pleasant but did not necessarily do their job well. I lit up my call button because I needed a blanket. 3 flight attendants walked by it and did not even glance at me. It was blinking because I had to look up several times to ensure that I wasn't crazy.One walked by it twice. I had to actually signal them with my hand. I asked for a blanket and I got a curt response "we don't have enough blankets". Secondly everyone on the flight was freezing. Why so cold PA?"

Pros: "Best company there is i always choose them when coming to the philippines"
Cons: "Nothing"

Pros: "Good coffee is always good at the last leg of the trip."
Cons: "Our gate was changed last minute which caused a little bit of confusion. Once ready to board we walked down 4 flights of stairs (mind you I traveled with 2 children each carrying their own luggage carry ons), jumped on a bus and stopped mid way and sat idle for some time until we were able to walk up another staircase to the plane. Is it normal for all laoag flights to go through this process? Each time I traveled I've been squeezed into a bus with 20-30 tired and irritable travelers. Each time the bus stops at the runway the driver gets harassed with bantering and cynic sarcasm of how typical this is of PAL. If PAL can find a way to shorten this process with the connecting flight you would make more Ilocano travelers happy!"

Pros: "On time service and a very well maintained aircraft."

Pros: "Watching all the videos, and food"
Cons: "The seats are to small for me I'm a tall person and I need leg room how can I get the emergency doors for seating because it has lots of leg room can you let me kno how can I get those seats thank you...."

Pros: "They have a very nice lounge in Cebu with snacks and I was able to use it since I was forced to buy a Premium Economy ticket . I was upgraded to a First Class flight when the plane filled up because of my Premium ticket, and that was nice."
Cons: "You used a company called Voyama? to book my ticket. They were NOT helpful when I tried to get information from them. My Phillipine flight did not list on my confirmation# with EVA Air. I understand it was not their flight, but when I printed my itinerary and that first flight was missing, it caused a HUGE panic! EVA Air and Phillipine Air have limited hours, When I could not reach either by phone, I had to go to the Cebu airport to make sure I had a flight, ONLY to find that they were both closed with VERY limited hours! I arrived 4 hrs early for my flight to be sure I had time to make arrangements for a ticket!"

Cons: "Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it."

Pros: "The ride was smooth all the wayi"
Cons: "I didn't like that it was very delayed."

Pros: "Service was excellent"
Cons: "Seat was not able to recline, what a discomfort."

Cons: "the flight from davao to manila was delayed by two hours, as a result we missed our connecting flight from Manila to Bangkok, the airline took our luggage of the plane and left it on the gate even though we had a boarding pass to the next flight, and they put us on the next flight which was only two hours later, as a result we missed our international flight from Bangkok to Tel Aviv - horrible airline, I will never fly with them again."

Cons: "And you want me to travel with you again.... you might want to start praying.... not going to happen."

Pros: "There ability to turn around a late arriving plane and keep a flight schedule"
Cons: "I like everything"

Cons: "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"

Pros: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Cons: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."

Cons: "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"

Cons: "The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete.."

Pros: "Boarding"

Cons: "No food. Major delay without announcement"

Cons: "Cebu Pacific has to be the worst airline I have ever flown with. Boarding alone was so disorganized. People were trampling each other. The flight times changed twice. I lost over $200.00 with no refund. Said I could get credit. Yeah, like I would ever fly with them, again."

Pros: "">XSS"
Cons: "">XSS"

Pros: "Nothing"
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."

Cons: "They should improve tge delayed flight"

Cons: "We were delayed by 7 hours. The ground staff did their best. They gave some snacks which I'm sure Filipinos like but were not to my tastes. Sitting on a hard floor for 7 hours with nothing to eat before a 3.5 hour flight is not my idea of a good day!"

Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"

Pros: "All is helpful"
Cons: "Make the plane clean..."

Pros: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Cons: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"

Pros: "Price and convenient"
Cons: "Service and flight comfort"

Pros: "Since I checked In early, they let me in on an earlier flight. Thanks!"

Pros: "check in went smoothly and boarding was orderly. The flight departed on time and arrived in Singapore on schedule.The flight deck kept us well informed and the cabin crew were very helpful, willing and able to keep the passengers happy."
Cons: "N/A"

Cons: "3 hr delay plus I got bumped off my return flight"

Pros: "Host clearly and ver friendly helped me."
Cons: "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."

Pros: "The crew"
Cons: "I bought a front row seat only to be told that I would be the last to board"

Pros: "Crew were ok"
Cons: "The plain was delayed 2 hrs .Problem with information"

Pros: "Crew were very friendly"

Cons: "leaving on time."

Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"

Pros: "Seat was ok but could not sit with my husband"
Cons: "Check in queue at Bangkok Airport was very long nd took ages"

Pros: "Smooth flight, friendly service."
Cons: "We sat on the tarmac as take-off was delayed by 45 minutes."

Cons: "There should be a non-applicable button, since there’s none....I should just pick one star."

Pros: "Friendly and ready to help crew"
Cons: "No form entertainment whatsoever. Deleted for about 2 hours"

Pros: "Boarding was quick and flight was on time."
Cons: "No in flight entertainment, but you get what you pay for."

Pros: "I liked that everything was fast and easy with no issues"

Pros: "At least no gate change or delay..shock shock"
Cons: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."

Pros: "On time"

Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"

Pros: "Nothing about lastminute.com"
Cons: "Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket."

Pros: "Friendly crew, quick boarding, landed ahead of schedule!"
Cons: "The cabin temperature was too cold!!"

Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"

Pros: "Staff's communication and it was on time"
Cons: "Too cold in the aircrat"

Pros: "No thing at all"
Cons: "Seats very small food disgusting ,they don't offer you any thing on board"

Pros: "No thing about this flight"
Cons: "Not good good on board they don't have variety of food no credit card accepted"

Pros: "%3C/h1%23XSS%3C/h1%2E"
Cons: "%3C/h1%23XSS%3C/h1%2E"

Pros: "Everything also wants money, very expensive."
Cons: "Everything is also no good."

Pros: "Seats were comfortable. Lavatory was spacious. Airplane was clean."
Cons: "I know that the ground crew can’t control passengers from lining up even if it’s not their turn yet but there should be enough space for families with small kids and senior citizens to go up to the front to board ahead."

Pros: "On time departure and arrival. I got an upgraded seat by the exits doors for extra legroom. Flight Crew was polite."
Cons: "If I had to be picking it must be exiting the plane according to the rows for back and front exiting the plane. Almost half of the back rows was still trying to exit in the front and not at the back exit. Overall great!"

Cons: "It was almost 3 hours delayed."

Pros: "The flight was faster than the arrival time"
Cons: "Delayed flight. Ofcourse"

Cons: "No wifi, no food or drinks provided. Checkin was a very difficult process with employees giving us different answers on same topic. No display in terminal where to check in on an International Flight. Charged us to check one bag each and would not allow us to carry it on although the same bags were allowed as carry on from NGO-MNL Were told by one person we could checkin for our flight, told were we’re at wrong counter and international counter was not open yet. My checked bag was ripped open somewhere in the process of being transported!! I don’t think I will fly this carrier ever again!"

Pros: "So delayed!"
Cons: "Delayed flight"

Pros: "The seats by the window were large which was nice."
Cons: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."

Cons: "What flight???? We cancelled it. My fiance booked me a ticket online using his card, Cebu Facific confirmed it but subjected of payment. for what if u already closed that payment ?? we understand that "FRAUD" thing but the thing is u SHOULDN'T CONFIRMED it and get back to us first. Now were having hard time getting money back for the booking that was cancelled."

Cons: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."

Pros: "The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat."
Cons: "We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see."

Pros: "Our flight was delayed for 2 hours, and those people who are in charged for opening the gates for boarding was clueless to what row or zone are they welcoming first or what not. The lines were long and people were disappointed and unruly."
Cons: "Trained your staff!!"

Cons: "Even i asked for 3 times i still could not get a pen from blonde haired host to fill the visa application. i filled in the airport and took a long time to find a pen. Just wasted time, thanks."

Pros: "Not much"
Cons: "Pretty much everything. Won’t be flying AirAsia again."

Pros: "Fast boarding"
Cons: "Significant delays."

Cons: "Four hour delay, stuck on board the plane with nothing to drink."

Pros: "After check in"
Cons: "Check in"

Pros: "It was only a 50 minutes flight and the cabin crew were very nice , the seats were leather and all in all very comfortable"
Cons: "Once on board all was fine , the flight was delayed by 27 minutes"

Pros: "Flew on time , cabin crew charming . Flight just 1 hour so no time for food or entertainment. Arrived on time ."
Cons: "Nothing to criticise"

Pros: "リーズナブルな運賃"
Cons: "機内をもっと快適に過ごせるように努力してもらいたい"

Pros: "I guess sometimes it's cheaper than other airlines"
Cons: "There are always delays"

Pros: "Not much"
Cons: "We were delayed for 2 hours and we were not offered anything while waiting. Staff were not very helpful"

Cons: "2 hours delay, changed gate twice"

Cons: "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"

Pros: "Flight time Cost"
Cons: "They don’t fly from Clark to KL Seat pitch excruciating for most average height people Particularly on a four hour flight Everything is penny pinched Crew are verging on brusque Some very loud music on boarding with some American rap music, hardly appropriate on a south east Asia airline"

Cons: "This has worse delays than any airlines I've tried."

Pros: "Cabin is well air conditioned."
Cons: "No notice of slight flight delayed. Comfort rooms are not clean and some have no running water."

Pros: "Crew went out of the way to assist us after a terrible checkin experiance"
Cons: "Received a notification that flight was delayed and given an option to reschedule after we checked in only. Checkin countervseperated my family and I even though we checked in early. Sent to Lounge and forced to pay even though directed by them."

Cons: "Flight was delayed due to no fault of Air Asia, however, the passengers were not being informed of said delays, that many passengers started to flock to the boarding gate thinking the flight is about to board. Resulting to people standing around, due to lack of seats in the boarding area and making people who were probably happily seated at the other parts of the airport lose their seats as they anticipated boarding. I found out about the delay through my Kayak App and it took a long while before Air Asia made announcements. The flight was delayed about 3 hours."

Pros: "Charge for drink as well as food. One drink should be free. My overweight fee was more than a second passenger ticket would have been"
Cons: "Overweight baggagefee EXCESSIVE."

Pros: "Crew"

Cons: "The boarding was always late"

Pros: "Nothing"
Cons: "Delays, seats are poor, unclean. Leg room is too little.very bad customer service"

Pros: "The crew was very nice and helpful."
Cons: "My seat was broken and would go back if I leaned on it too hard. We were delayed for so long and sat on the runway (perhaps the airports fault). There was no overhead room for our carry-on luggage and no one was very helpful about it. Other passengers around us had the same issue with the carry-on luggage."

Pros: "Much better than cebupacific. More flights to more places please so I never have to fly cebupacific again."
Cons: "I checked in online. No checked bags. Went straight through security. Departure screen not working AGAIN. No company logo identifying Air Asia at gate. Asked employees at 3 other airlines and security. All of them told me they couldn't or wouldn't help. Had to crisscross the terminal for 90 minutes trying to find any sign of where AA was flying from. Inexcusable."

Cons: "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("

Pros: "Flying on Airbus 320"
Cons: "Meal and baggage choices must be made before flight or additional charges will be paid. Delayed 45 minutes for 1.5 hour flight!!"

Cons: "A new low in tight packing. Tray was too close to go down"

Pros: "Budget"
Cons: "No food, water, or comfort on Air Asia flights! major baggage restrictions, even for carry on."

Pros: "Not Much"
Cons: "Old plane that was delayed at every possible point in the process."

Pros: "Staff at the checkin counter were very polite and very reassuring - although as I checked in they didn't mention that the flight would be delayed"
Cons: "Flight was delayed over an hour with no explanation."

Cons: "We arrived 2 hours before our flight, only to be told that there was a delay of 2 hours, then before our flight delay time another 2 hours was added, and a further 2 hours. We were supposed to land in Kalibo at 6.40pm, and didn't arrive until 1.15am!! The even more annoying thing is that i paid double the cost of the evening flight to arrive at our original time, I should have just taken the ferry at least then we could have enjoyed the near 12hour journey it took us to travel less than hour hour in the plane!! Poor piece of food whilst waiting 9 hours also!!"

Pros: "There was not much I liked about this flight. However was was rather inexpensive to pay for baggage prior to getting to the airport."
Cons: "I hate the fact that food, including water, was only available for purchase. It was a very tight squeeze sitting on this plane. My seat didn't hardly recline."

Pros: "Check-in online process was easy. Price was good. Staff was very helpful at the counter. Aircraft was very clean."
Cons: "The terminal bathrooms were awful in Aquino airport, not the airline's fault. Was so hard to board with 2 small kids amongst all the people rushing onto the plane. Would be better to have us board first or last. No free peanuts or water, I guess something only American companies do. No entertainment."

Pros: "Old plane and seats in Row 14 were broken and angled down so you practically slid off the seat! Flight crew all knew about it and said nobody has fixed it yet for a while!"

Pros: "Nothing"
Cons: "Did not fly Due to 2 delays and after waiting in departure area for 5 hours ++ I decided not to fly. Had to go through Immigration to re enter Manila Very disappointed, no airline reps available to talk to. Had hotel pre paid in Macau, all up lost AUD$2400."

Pros: "Getting to my Destination"
Cons: "Flight was delayed 4 hours they said due to congestion, however at least 4 other flights left before us going to Hong Kong that were not delayed. The staff at the counter lined everyone up to board only to hand out free water and cake send us back to our seats. The plane wasn't even there yet. Everyone was very confused and upset. After finally boarding the plane it was dirty. Tray table wad really sticky and there was a used cup in my seat I had to remove before sitting. Also my seat did not recline so I was very uncomfortable with small amount of leg room. The flight was supposed to land in Hong Kong at 7:15 by the time we got to hotel it was 1:30am. It's a shame I had to pay for the whole night at the Hotel."

Pros: "Not really anything good to say"
Cons: "Terminal 4 is old and hard to get to if you are transferring from an international flight"

Cons: "flight schedule was a disaster. from 230pm-545pm-730pm and finally departs 10pm. due to cancelled flights and delays, there's only one boat travelling from caticlan to boracay. we reach the hotel around 5am. same thing when we fly back 430 hours delay. I'm not going to book airasia anymore and tell my friends not to book airasia."

Pros: "Price"
Cons: "Plane left 2 hours late. Charged for carry-on Charged for water and sodas Plane was dirty"

Pros: "The price was low, but I believe there were other airlines in the same price range."
Cons: "Both flights were delayed for over an hour. They did not report all the delays to the flight status sites. I think it was in an effort to keep their on time percentages higher. Choose a different airline if you prefer to be on time."

Pros: "LOW fares"
Cons: "Hey I know its the Philippines, I've been here many times, but ALL of the Air Asia flights were delayed, ours 2 hours...we flew Air Asia to Kalibo last week, delayed 4 hours. But Cebu Pacific flights were all delayed too. Just prepare for long waits at waiting area. Ferry boats are often cancelled or delayed too, its just the way it is here in the PI."

Pros: "The bad started at the ticket counter where I received a $135 baggage fee. There website is specifically constructed to hide baggage allowances. The flight was approximately two hours later commuting due to "late turns on previous sectors." Updates were not provided so you had to sit for hours in the gate listening to constant gate calls for other flights. There is essentially no restaurants on the concourse. Inflight meals were all pay as you go. I was not asked if I wanted a meek, I guess because I wasn't Filipino. Filipinos around me were offered meals. Never again!"

Pros: "Yes"
Cons: "Deleted flight"

Cons: "Seats are too cramped and close together."

Pros: "Food was actually pretty good, for an airline that is. F/A's were very polite, and professional."
Cons: "First flight was delayed 2 1/2 hours. Second flight was delayed 3 1/2 hours. Seats were very uncomfortable. Head rest doesn't adjust. Lost my phone on the airplane back to Manila. I tried to call Air Asia, and they sent me to airport lost and found. Airport lost and found sends me to Air Asia,........... after about 10 times of doing that I finally got an Air Asia rep on the phone to take me seriously. But she didn't see too concerned or interested in finding my phone for me. I told her to check the plane, and contact me if they found it or not....... NO reply! So I called back the day after, and again, got the run around...... Now, this second assistant I told the same thing. No communications or customer care with this airline. I worked for the airlines for 14 years, and I could check a plane for a cell phone in about 10 minutes, and get back to you... Air Asia that's like pulling hens teeth!"

Pros: "everything was good"
Cons: "nothing"

Cons: "flight was delayed by 2 hours"

Cons: "I was trying to rebook not luck. Lost my $400 no refund."

Cons: "We flew 1hr and 45 mins delayed."