Daily cleaning, installation of cabin HEPA filters on flights from Angeles City to Panglao
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Scores according to KAYAK customer reviews
Cons: "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."
Cons: "Very dense seating. Essentially it's like a budget airlines: very dense seating, no IFE. Blankets are given only on request"
Pros: "no comment"
Cons: "check in was confusing, …."
Pros: "Entertainment options were excellent. Lots of choice. Staff were friendly."
Cons: "Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila."
Pros: "Good flight on time. Nice staff"
Cons: "Continue the good service"
Pros: "The plane and crew were excellent."
Cons: "The food was very bad, not taste. Departure was over one hour late."
Cons: "Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid."
Pros: "Yes the crew are amazing."
Cons: "I do hope the cabin crews would smile more to let the passengers know they are happy to serve."
Pros: "The seats are cramped. Need more leg room"
Cons: "It only there is somewhere I could rest my foot, then it would have been an enjoyable flight."
Pros: "Leg room was small."
Pros: "Always great service on pal flights"
Pros: "The flight, service, hospitality."
Pros: "Checking in took a very long time because we explored every option available to upgrade me to business class which turned out to be non-upgradable. By the time we finished, the staff was concerned that we might not make it to boarding time because my husband has limited mobility due to a back surgery a couple years ago. They suggested using a wheelchair to speed up the immigration and boarding process. We’re frequent travelers but why we never requested a wheelchair, I simply don’t know! But thanks to their wheelchair suggestion, we made the flight just in time."
Cons: "We bought my husband’s business class ticket back in May or so but because we weren’t sure where I was going to be, we couldn’t get me a ticket until a few weeks before our flight. Due to my unpredictable schedule, we opted for an economy ticket, thinking that it would be easy enough to upgrade me to business. We were wrong - my ticket turned out to be non-upgradable, which was ok for me. It was our first time to travel as husband and wife so it would’ve been nice to sit together, but I’m 5’0” and fit in the economy seat just fine anyway. What was NOT ok was when we were boarded and were waiting for the plane to take off, I brought a lunch box of cut fruits to my husband. A flight attendant was introducing herself when I came so I said hi, but she completely ignored me. She even offered to chill the fruit in their fridge, for which I said thanks, but she didn’t even look at me; neither did another attendant who cheerfully offered him magazines. There were only 2 passengers in the business class so my husband suggested I sat next to him, but I declined and went back to my seat, promising to come say hi every once in a while during the 9-hour flight. Fast forward to a couple hours later, I kept my word and came by. The flight attendant was quick in kicking me out saying I didn’t belong to business class so I had to go back to my seat. I did. My husband said to her that I was having period cramps (true) then followed me to my seat and sat with me for a bit until I asked him to go back to his seat so he could be more comfortable as he’s 6’2” and simply was too tall and the economy seats were too painful for his operated-on back. Was I perhaps too short for the flight attendants to notice?!? I had to ask for a toiletries kit 3 times before they finally gave me one just before we landed after all! Obviously, those in the business class are treated like gods; those in the economy are second class citizens."
Pros: "Attentive, polite,, cheerful attendants, very service oriented. Very nice airplane and nice business class at very good price."
Pros: "Im comfortable"
Cons: "The food"
Pros: "Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from Manila to SFO was older, screen way too far away, not even reachable without getting out of the seat. Business class seats don't quite lay flat but no complaints for the price. Would fly with them again!"
Pros: "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
Cons: "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
Pros: "i like the movies selection , dinner meal which was sweet and sour fish ."
Cons: "They don’t offer meals for people who aren’t beef or pork eaters . Although they had a fish meal the breakfast did not have that option."
Pros: "Crew service was satisfactory it"
Cons: "It’s been three days and they haven’t located my 1 of my 4 luggage’s . Nobody deserves this kind of treatment."
Pros: "The food, the flying attendants very nice and profesional."
Cons: "There was a little delay in the time that we were suposed to take off , but other than that every thing was great."
Pros: "In flight meal was respectable, plane was clean, staff very professional."
Cons: "Terminal 2 lacked amenities and there’s no way to transit to other terminals to use their services. Multiple security checks (3) completing the same procedures."
Pros: "I liked being able to have seat selection, one checked baggage and a snack, even if it was simple"
Cons: "Having to wait in the tarmac for 45 minutes.. I would ha e rather wait at the terminal where there is WiFi and more space.."
Pros: "Nothing really , service was ok but nothing special"
Cons: "The lounge was terrible , the food was average in the lounge , no international magazines or newspaper, the plane was so so so , food mediocre, entertainment was not good either ,"
Pros: "Entertainment and the crew was really good"
Cons: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
Pros: "The crew was polite and helpful, the boarding process was fantastic."
Cons: "The smallest seats of any airline. No entertainment at all. Food is subpar at best. No auto checkin, so had to wait in line even without checked luggage."
Pros: "Nice crew. Delicious food"
Pros: "Philippines Airlines ground staff expedited our immigration and customs clearance in MNL because of a flawed system for international transfers between terminals. We would have missed our connection despite a 2 hour connection time if not for their assistance."
Cons: "Despite having our bags tagged from TPE via MNL to DXB and a 2 hour transit window in MNL, we were forced to clear immigration in MNL, claim our bags, clear customs and then pay for taxi transfer between terminals to check in again for our PR flight from MNL to DXB. At the very least Philippines Airlines should have provided transport betweeen terminals. We will NOT transit through MNL again until this is fixed."
Pros: "On time Departure, quick flight. comfortable seat"
Cons: "No wifi. No entertainment"
Pros: "On time arrival"
Pros: "On time departure Short wait for checked luggage"
Cons: "No inflight entertainment. No inflight wifi Sparce terminal, very few food options"
Cons: "seats is too tight/noarow"
Pros: "The flight was on time"
Cons: "Seats are very tight and the only bathrooms were completely at the end of the aircraft."
Cons: "The menu mainly. I have to understand that passengers are Filipino. Everything is so with sugar! It is not a complain. just I will have to get organized next time to buy some fruit or something more in accordance with diabetes and high blood pressure. overall great trip!"
Pros: "Nice Economy ammenities-- new and responsive touch screens, small flight comfort items in a pouch, Filipino food options Attentive staff"
Cons: "Boarding in the Philippines was a litte confusing because the surrounding area was noisy and no one could hear who was supposed to board"
Pros: "Friendly Staff"
Cons: "Seats are too Small"
Pros: "Most things went smoothly and the return leg arrived 20 minutes early"
Cons: "Late change of gate for opening leg"
Cons: "The flight was delay for 3hours,the airline did not give us any updates during the delay,also nothing was offered to us(customers) in return for their delay."
Pros: "Excellent crews"
Pros: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."
Cons: "They only allow 7 kilos of carry ons. My bag is a carry on with every other airline in the world except Philippine Airlines. 7 kilos is crazy."
Pros: "Overall it was a good flight with professional staff. The ground crews did a great job in both locations!"
Cons: "leg room is always a challenge."
Cons: "Of the four total flights, to include connections, Philippine Airlines was delayed on all legs. The delays were all after boarding and while sitting in plane. Delays ranged from 30 minutes to 75 minutes and all four flight delays were reported to be due to delays in getting baggage on the planes or getting the meals loaded on the planes according to the pilot's reports. Of note, on all four flights, the crew ran out of food before getting to our isle and had only one option remaining with no alternatives for those allergic to any portion of the meal. I would absolutely never recommend Philippine Airlines to anyone. The reduced cost of tickets was absolutely not worth the experience."
Pros: "Wide seats."
Pros: "Service and movies"
Pros: "Everything was smooth from the check in, getting the board pass, and getting in the plane. The crew was very helpful."
Cons: "the seats where too narrow when you're in the window side and there was no entertainment like music, video, and etc. They do have an PAL APP but you have to download it prior to the flight which serves no purpose to use the wifi you don't have it."
Pros: "The movie selection was good which made the 14 hour flight bearable. The flight crew was very polite and helpful."
Pros: "It was cheap. The seats were ok. Flight attendant made me a special vegetarian tray, really appreciated that."
Cons: "Very no frills. Very old airplane. Only 1 tv screen in the front of the airplane, no individual tvs. Bathroom got very dirty by the end of the flight, trash bin overflowing. Food was inedible."
Pros: "flight attendants service was excellent."
Cons: "DELAYED FLIGHT"
Airlines flying from Angeles City to Panglao have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Angeles City to Panglao
Masks required on board, masks provided on flights from Angeles City to Panglao
Social distancing seating
Middle seats unavailable to book on flights from Angeles City to Panglao
Testing for antibodies, testing for symptoms for flights from Angeles City to Panglao
Waiving of change fees. Search flexible flights from Angeles City to Panglao