Pros: "The crew was amazing as usual. The seat was comfortable but lacks storage areas."
Cons: "Boarding process at MNL needs to be more organized."
Cons: "Adding cookies and drinks to relieve hunger or low blood sugar of passengers."
Pros: "crew is ok, planes are good, food selection is somewhat ok, I guess it depends on a flight."
Cons: "manilla airport is awful and there is nothing that can improve that..."
Pros: "I liked that it was comfortable and they had good movies."
Cons: "The food can be a little better"
Pros: "Boarding was very quick and organized. Crew was very helpful."
Cons: "787 would be nice...."
Cons: "Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min."
Cons: "Conduct an organized boarding procedure instead of just allowing anyone to board without making any prior announcements."
Pros: "Crew was great Seat could be better, recline and full bed hard to operate"
Cons: "Seat adjust buttons difficult to use"
Pros: "Ground and flight crew were great"
Cons: "Quality of in-flight snacks, beverages and IFE systems were very poor"
Pros: "The crew was very nice and helpful."
Cons: "Terminal 2 in Manila has very few options for dining and gifts. Plane was late in arriving to Terminal 2; apparently had to offload in Terminal 1, then taxi to Terminal 2, then had to be inspected extensively before we could board. Due to late boarding and ~25 wheelchairs, boarding was disorganized."
Cons: "My connecting flight going to CGY from MNL August 24th was really depressing - took very long on the runway, assuming it's due to runway traffic? BUT, don't they know these problem occurs almost daily? then my luggage wasn't on my flight? had to stay 1night in hotel which PAL should've pay for."
Pros: "Nothing special about this flight but everything up to standard."
Cons: "30 min delay due to Manila airport constraints. Is there any plan to actually finish the construction of Manila airport? Seems like my whole adult life the reconstruction is still going on and on. Probably my grandchildren will see the finish but I lost hope."
Cons: "Not good for elderly passengers w/ health issues and traveling alone!!! Ridiculous delays. Extremely inconvenienced at the Holiday Inn Hotel, where PAL bused us early morning b/c plane was grounded. Waited too long to check into hotel room until PAL resolved payment issue. Departed SF next day."
Pros: "Seat was okay but mine was not the seat assigned to me - which was non- existent."
Cons: "Punctuality to fly to destination was lacking."
Pros: "The crew was amazing as always and the food was also very good."
Cons: "I did not find the seat to be very comfortable. The seat cushion was very uncomfortable to sit on for such a long flight. This prevented me from getting any sleep on the plane."
Cons: "The flight was very late. The bathroom had no toilet paper, or soap"
Pros: "The fact that we were in a lounge that saved our sanity"
Cons: "Everything - the delays, the miscommunication, the lack of information, quality of business class"
Pros: "I like nothing about this airlines!..they are SCAM!!! SCAM!!!!"
Cons: "DELAYED for more than 3 hours..I’m done with this airline."
Pros: "Professional crew"
Cons: "New plane . Clean . Super delayed flight with no extra compensation to us."
Cons: "Very disorganized as we didn’t know which way to go looking for terminal 2 despite all the answers we got from asking the airport staff, security and information desk!"
Pros: "The quiz and prizes given by the service crew onboard"
Pros: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Cons: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Pros: "Nothing"
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Cons: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Pros: "Since I checked In early, they let me in on an earlier flight. Thanks!"
Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Cons: "There should be a non-applicable button, since there’s none....I should just pick one star."
Pros: "On time, allowed very early check in up to 4 hours before flight time"
Pros: "The crew was excellent and comfort was good."
Cons: "It wasn’t so much AsiaAir as it was the terminal. Terminal 4 in Manila is a mess as far as trying to check in. There isn’t enough room for the amount of flights boarding there."
Cons: "Flight was very late... in the airplane it was way too cold, like we entered in a freezer.. and they didnt even offered blanket so we didnt qppreciate that part at all"
Cons: "Four hour delay, stuck on board the plane with nothing to drink."
Pros: "I always like the flight attendants. The staff at Air Asia was great in helping me book an alternative flight because of flight delays from China."
Cons: "The flights are always delayed."
Cons: "Flight was delayed due to no fault of Air Asia, however, the passengers were not being informed of said delays, that many passengers started to flock to the boarding gate thinking the flight is about to board. Resulting to people standing around, due to lack of seats in the boarding area and making people who were probably happily seated at the other parts of the airport lose their seats as they anticipated boarding. I found out about the delay through my Kayak App and it took a long while before Air Asia made announcements. The flight was delayed about 3 hours."
Pros: "Flight was good"
Cons: "Charge on check in 1600 ph. This is 20usd per person. We dont like payment surprice at check in time The flight delay 20 min"
Pros: "The ladies at the counter were helpful and got me on earlier flight because mine was delayed for 3rd time."
Cons: "Always delay. Worst airline ever! I will not book Airasia again."
Pros: "The air conditioning was great"
Cons: "It was postponed for 2 hours, the plane was full and apparently the check in employee thought it would be funny to give separate seats to a newly wed couple...Not Funny At All!!"
Pros: "I was with my girl"
Cons: "Flight delayed,then when we boarded the plane,we waited to lift off for 1 hour and 15 minutes.Other than that everything else was convenient."
Pros: "Nothing"
Cons: "Delays, seats are poor, unclean. Leg room is too little.very bad customer service"