The business class is excellent. I loved the food, and the crew was very attentive and professional. From boarding to arrival, everything felt smooth and well-organised.
AAAAHHHH... It was shocking in a very positive way, the attention to detail, the courtesy, the manners of all personnel on board, the constant honest smiling. You can see and feel they take pride in all they do no matter how trivial. The plane in general was very comfortable. I can't wait to do it again
Great service and comfort level. You can have more of vegetarian food options.
It’s great, long flight and arrive safe at destination
They were trying to get people to check luggage because the over head compartments were full but when we boarded there were lots of empty places that people could have put the luggage.
My second flight wasn't better than the first one. And this is 14 hours trip, crew came out only to offer food and the choices was poor. This food choices are good for Asian people but not for westerners. The breakfast kind thing was a corn sausage really disgusting. The air-conditioned blower really blow high and cold, turn out on my arrival to feel seek, that makes the trip uncomfortable. The crew didn't not really come out during the trip to offer drinks or snacks. No fruits available. Very poor service
The crew and my luggage was still pretty good after a long flight. They take good care of the luggage.
On time departure and exceptional customer service during the entire flight.
My flight was diverted to Atlanta and I was not given enough time. I paid my travel on April 23, 2023. It was originally Delta from Norfolk to NY, then Korean Air from NY all the way Philippines which is my final stop. Instead from Atlanta to Korea I flew Delta which is okay. Then Korea to Philippines, I flew Asiana Airlines. What I did not like, Ieagle did not sent me an email that my flight was change and so when I went to check in Wednesday the 10th, at 4:30 a.m they told me my flight was delayed at 6;00 p.m and diverted in Atlanta and I am flying Asiana from Korea to Philippines. I do not appreciate that Kayak or Ieagle chenge our flights 5 times and then last minute change again during my day of flight. I hope that you will not make any changes of my flight o Feb 15th because it has to be the same flight with my husband. That is the reason why we made the arrangements early on.
The airport is clean and updates for flight delayed and the luggage status is in a timely manner.
Very smooth onboarding and offboarding. Food provided was cold and not the best.
Service and the plane itself were terrific, but the extensive delays both before we left and after were a real pain.
The seats were narrower compare to other airlines traveling to Asia, which makes them uncomfortable after 6 hours The plane was worn, my tray table wasn’t level, You had to pay for WiFi and no Bluetooth option to use your own headphones. The crew was excellent in servicing the food and drinks. However I felt they needed some extra hands to serve the two sections of economy at the same time. They run out of one of the food option as they got to the rear section of the plane. Having travel on other Asian airlines during this trip; American Airlines can learn a bit from them, but I wonder if their service is geared towards a clientele that has become accustomed to not expect to much from an airline.
The crew was great, food was good. My concern is about the plane itself. It wasn't super clean, and during the landing process (after attendants had to take their seats) the air conditioning vent above my daughter's head started leaking a lot of water. It leaked for about 30 minutes, until we landed. I let the attendant know about the leak as we were getting off the plane, and she was very kind about saying she'd look into it. Given concerns about hygiene on planes, plus the fact that my daughter had to hold the blanket over her for 30 minutes to avoid getting soaked, that was not a great situation.
Boarding and crew service were excellent. Food was mediocre, not as good as our last trip four years ago.
My seat had zero leg room. I thought I was flying Japan Airlines, a company I picked based solely on the legroom... When I got to the airport on my first flight, they informed me that I was in fact flying J.A.L VIA American Airlines... What a bait and switch. I will never fly AA on an international flight ever again.
bag dropped took over an hour. there was only one agent behind the counter. Definitely need improvements on food! crews were very pleasant n helpful
It was great, but the wifi service was very hard to pay and I barely could use it during my trip. The seats are also a bit tough for tall people (economy area). Other than that, it was a pleasant experience.
The airline was very clean, and the crew very kind and thoughtful.
Management of serious allergens despite advance notice. Did not know ingredients contained in their own food. Went as far as to have parents try to ‘take a look at the food’ to ‘see if it was Ok’ since they did not know ingredients. Will inevitably have a passenger with a severe incident if they do not train better.
Great. Very helpful staff and accommodating. The flight was also smooth
My son flew and had a great experience.. thank you for taking care of my baby
ANA split my family of 4 by seating us each separately which didn't seem to make much sense. Both ways we were not seated together and the glitch int he online check in system meant we could not change our seats or get boarding passes without seeing a person at the airport counnter. The staff however offered good service in the air.
The food was not great and the seats you need a little bit more space to put your things down around you: the blankets and toiletry bag were good. Flight was on time and bags etc no issues
The overall experience was ok, though there was certainly room for improvement. My husband was asked to check his carry-on bag at the gate due to claims that the flight was “full.” However, upon boarding, we observed ample overhead space and several empty rows of seats. This made the request appear unnecessary and caused some discomfort, particularly as he was the only passenger singled out for this procedure.
The flight was smooth, but there were not enough options for meals and I was given beef when I do not eat beef. The flight going was much better because we received more snacks.
Flight attendant took good care of my mom as she boarded on and off the aircraft from her wheelchair. I did not care much for the food nor the movie options Available. I appreciated the increased legroom available in economy. This was one of the main reasons we chose the airline. Overall, the good value and I would fly again.
I booked a ANA flight, this was just a regular United flight — as always very bad, dirty, rude service, quite frankly really embarrassing to be flying with this after spending time in Japan.
For the price of a seat that is obviously crammed together so as to get many more people onboard and combined with the long flight duration, Free WiFi should be an automatic “Thank You for Flying with Us!” To charge an additional fee when so many other businesses offers it is a bit “cheap” on the airline’s part.
Lovely airport at Haneda. Great food selection. Spacious and private boarding area with dedicated bathroom for each gate.
Sitting in coach even in the larger leg space is extremely uncomfortable and the staff pay no attention.
Boarding time was delayed in more than two hours. Then another hour on the ground before take off. Wi-fi was not working throughout the flight. Business class in even rows by the window are not so comfortable. And space for feet always feel tight. Had a meeting in New York early the following day with multiple people and had to request a delayed start.
My flight was delayed so bad i missed u it so i just said never mind
Seats could be more comfortable, food was plentiful and good.
It was great. All the crew were professional and nice.
My original flight was cancelled and that affected my trip and my plans and I got no compensation and customer service was hard to reach as well
Compared to our Lufthansa flight out, it was pretty poor. Check-in was a nightmare trying to figure out if it was Lufthansa or United, the Kayak link kept sending us to a dead link with United. Then figuring out which code was United was a mess - it took way too long. On the flight, the seats were uncomfortable, they were out of all wines but red when the flight started, then out of red after the first beverage. The flight attendant said they never get restocked before they turn around to the US, so it happens all the time. The food was so bad we threw it away. For a long flight, it was pretty terrible.
There was a little turbulence taking off and landing but mostly it was too late for me to make my connecting flight to Greensboro. Everything else was excellent.
The seats were very nice in premium economy. The service was good. The flight was slightly bumpy. Would have appreciated more updates from the pilots.
Airline tickets are not cheap. You expect reliable competent service. Thanks to canceled flights and botched transfers we arrived at our destination two days late. This is not acceptable
Delayed on the way in 2 hours!!! And now on the way home delayed then cancelled!!!!!
Flight got canceled. Instead of the booking me for the next flight at night I was booked for the following day at a later time. I was able to fly out that night because I had to call and deal with a human!!!
Canceled my flight in March and have been waiting for 3 months now without the refund after it was promised
check in for premium economy very nice. Friendly attendants. Best security video ever. Seriously. That's about it. Not a good bang for the premium economy buck, to be truthful. I had hoped/expected for a little more.
Flight itself was not bad at all. However: my checked bag (checked in Calgary) did not make it onto this flight as I found out after I landed at EWR. I still don't have it but it appears that it is on its way to me.
taking our carryon and forcing us to check it through
Horrible flight cancelled had to buy another very expensive ticket
The flight was delayed for 2 hrs. We were changed to a smaller plane, which was shaking a lot.
No space in overhead bin, one cookie, 2 oz of juice - is not customer service.
There is not enough space between two chairs and raws.
