Great. Very helpful staff and accommodating. The flight was also smooth
My son flew and had a great experience.. thank you for taking care of my baby
ANA split my family of 4 by seating us each separately which didn't seem to make much sense. Both ways we were not seated together and the glitch int he online check in system meant we could not change our seats or get boarding passes without seeing a person at the airport counnter. The staff however offered good service in the air.
The food was not great and the seats you need a little bit more space to put your things down around you: the blankets and toiletry bag were good. Flight was on time and bags etc no issues
The overall experience was ok, though there was certainly room for improvement. My husband was asked to check his carry-on bag at the gate due to claims that the flight was “full.” However, upon boarding, we observed ample overhead space and several empty rows of seats. This made the request appear unnecessary and caused some discomfort, particularly as he was the only passenger singled out for this procedure.
The flight was smooth, but there were not enough options for meals and I was given beef when I do not eat beef. The flight going was much better because we received more snacks.
Flight attendant took good care of my mom as she boarded on and off the aircraft from her wheelchair. I did not care much for the food nor the movie options Available. I appreciated the increased legroom available in economy. This was one of the main reasons we chose the airline. Overall, the good value and I would fly again.
I booked a ANA flight, this was just a regular United flight — as always very bad, dirty, rude service, quite frankly really embarrassing to be flying with this after spending time in Japan.
For the price of a seat that is obviously crammed together so as to get many more people onboard and combined with the long flight duration, Free WiFi should be an automatic “Thank You for Flying with Us!” To charge an additional fee when so many other businesses offers it is a bit “cheap” on the airline’s part.
Lovely airport at Haneda. Great food selection. Spacious and private boarding area with dedicated bathroom for each gate.
The united employees at the gate treated me very rudely and called me nefarious
The crew was good, the WiFi was amazing, but the plane was meh. Uncomfortable first class, not enough room for baggage. My stuff ended up being behind my seat, so I had to sit on the plane for 20 minutes before I could get to it after landing.
United rejected my seat assignment that i selected when purchasing my seat 3 months in advance and therefore i ended up in the secondary business cabin in a middle pod. I had intentionally purchased my ticket early to secure a front end pod. I spoke to United via DTravel twice in the week leading up to my trip and they assurred me that they would fix my seat assignment and never did. The crew on board was pretty non-existent throughout the flight and seemed frustrated any time i went and found someone in the galley to ask for a snack or water. that was disappointing given the amount paid for the ticket. Overall, it was just fine and i arrived safely but i did send a complaint through the customer care portal.
My flight was cancelled and United Airlines could not rebook or help. My whole trip was then cancelled and I could not go to the funeral I needed to get to.
WiFi was slow as compared to trip down. Maybe because it was a night flight and more people were using it?
Excellent except for the 2 screaming kids who wouldn’t stop crying and screaming for the entire flight but what are you going to do? The flight was early- good experience
Terrible service - they don’t want to be there and bad food. Entertainment system in economy from the 2000s
Boarding was a complete mess. The whole system went down. People got wrong seat for the first half an hour.
First time flying business class. Very comfortable for our long flight to Europe.
Sitting in coach even in the larger leg space is extremely uncomfortable and the staff pay no attention.
Delayed on the way in 2 hours!!! And now on the way home delayed then cancelled!!!!!
Flight got canceled. Instead of the booking me for the next flight at night I was booked for the following day at a later time. I was able to fly out that night because I had to call and deal with a human!!!
Canceled my flight in March and have been waiting for 3 months now without the refund after it was promised
check in for premium economy very nice. Friendly attendants. Best security video ever. Seriously. That's about it. Not a good bang for the premium economy buck, to be truthful. I had hoped/expected for a little more.
Flight itself was not bad at all. However: my checked bag (checked in Calgary) did not make it onto this flight as I found out after I landed at EWR. I still don't have it but it appears that it is on its way to me.
taking our carryon and forcing us to check it through
Horrible flight cancelled had to buy another very expensive ticket
The flight was delayed for 2 hrs. We were changed to a smaller plane, which was shaking a lot.
No space in overhead bin, one cookie, 2 oz of juice - is not customer service.
There is not enough space between two chairs and raws.
