Other than needing a bit more content on the IFE, Japan Air Premium Economy is amazing! It includes lounge access, and other than not having lay flat seats, felt better than some business cabins I’ve been on.
Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Pros: "Crew was amazingly nice, friendly and very helpful..."
Cons: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Pros: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Cons: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Pros: "The crew provided excellent service and the food is really great."
Cons: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Pros: "Two choices of meal and friendlier staff. Props to JAL."
Pros: "Perfect in all aspects. Will use them again for all my flights."
Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"
Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Pros: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Pros: "I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight."
Pros: "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
Cons: "Comfort of seats"
Pros: "The service was quick and friendly."
Cons: "Maybe a great selection of in flight movies would be nice. (For longer flights)."
Pros: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
Pros: "Crew was amazing. But the seat could have been more comfortable."
Cons: "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
Pros: "Plane in excellent condition. Service outstanding."
Cons: "Nothing special about the food, but it's not a big deal. Would fly them again."
Pros: "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
Cons: "As with other airlines, flying coach is uncomfortable."
Pros: "The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well."
Cons: "The planes are old. The space is tight, especially if you have long legs."
Cons: "my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE"
Pros: "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
Great airline and staff. Thanks for comfortable, safe trip home. My best wishes to all United staff. Stay safe.
Cons: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Pros: "The seat was great."
Cons: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Pros: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Cons: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"
Pros: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Pros: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Pros: "Flight was fine"
Cons: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
All went well with my flight I would recommend this to anyone who asked how my flight was
Pros: "Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic."
Pros: "Super comfortable coz I got the window seat that I requested- restful flight. Able to sleep during flight"
Cons: "Food could be better"
Pros: "The crew was very good at serving the meal. The crew did a great job telling passengers to get back in their seats when they were standing up while we were on the run way after landing."
Cons: "This is twice that we land On-Time and then sit on the tarmac waiting for Something! Before gating. WTF Pearson ?!"
Pros: "There was a decent movie collection to watch."
Cons: "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
Pros: "Crew was rude and seat was very bad. I could not sleep"
Cons: "They could have been more nice and helpful"
Cons: "I don’t need 3 meals. I need rest. I’d rather we turn out the lights"
Pros: "Bathrooms are clean. They gave you some bread and snack and water for a 2 hr ride."
Cons: "Food was cold - maybe can do room temperature but happy they feed you."
Pros: "Fast boarding (group 1), pleasant crew, good service. Altogether, a great company to fly with."
Cons: "Food so so but want expecting much. No personal monitor."
I didn’t get enough water. Couldn’t ask because there’s no attendant checking on us from time to time.
Our flights were delayed multiple times and we had less than an hour connection time before our flight took off. Arrived late with only 25 minutes before next flight but no ground crew helped us to get to our next gate even though our flight crew assured us we would get some help. Transitioned to another flight in MNL terminal 1 but got stuck at security so then had to run to make connection. To top it off our luggage didnt make it either. Paid for biz class seats but did not receive biz class experience. The flight crew, food and entertainment were all excellent. We just wish we didnt feel so stressed about connection and not having luggage until the next day.
Pros: "Very friendly crew. Everything on time we landed even earlier. Comfortable seats and distance between seats rows"
Pros: "A great airline! From flight attendants, to meals , on time departure and even an early arrival , very happy with my first experience with them"
Cons: "Was perfect!"
Pros: "Seat was great!"
Cons: "Long flight this good to offer drinks and snacks between meals"
Cons: "Hoping to have a flight on time and not delayed."
Pros: "CREWS WERE FRIENDLY/FOOD WAS GOOD"
Cons: "for a long flight seat could have been a bit bigger."
Pros: "The crew was amazing, the seat was excellent"
Cons: "Having the luggage checked in transit without going out to open it for inspection"
Pros: "The crew was friendly"
Cons: "The flight schedule was late and there were too many last minute changes in my flight schedules which drastically changed all my vacation plans as well."
Cons: "The terminal for Phillipine airlines is greatly lacking. There are hardly any amenities and unless you get there before 0900 the next connecting flight is not until 2300. There need to be improvements on at least one for us to ever fly this route again."