I thought I bought the ticket directly through Kayak not a 3rd party
I like that we made it faster than regularly scheduled. Everything else was poor. The boarding was slow and chaotic. One person was screaming instructions to people that didn’t understand and there was only one camera so boarding was slow. The crew was not very friendly and one stewardess was extremely rude to everyone the entire flight. The food was not good and not themed to the country we were going to like every international flight I’ve taken. Lastly the seats were awful. After this flight I would never recommend United and will actively avoid booking another flight through them.
When I checked in, it printed two bag tags. The helper said they would cancel the other. They canceled both and my bag was left behind
The ladies are great seats should be a little bigger!
Couple of hours delayed, we had to re-booked our Shinkansen reservation twice. United Aiines need to improve their time!
The staff is amazing, I cannot stress that enough! The food is really good and snacks at stations to take for yourselves. Economy seating is fine, not the most comfortable, but our friends in Premium Economy said they were very comfortable! Decent entertainment options, but being built in, you have to use their cheap headsets unless you have your own plug in ones. I only have Bluetooth earbuds.
It was good. The crew was efficient, food was good
Seats were extremely cramped even for economy. Food was atrocious. Crew was fine but no follow up, additional drinks offered etc. For a 14 hour flight I expected more.
Boarding was good. Inflight service was good. Alcoholic drinks could have been served free.
Suite lounge in Honolulu is the best lounge in Honolulu. I love the huge bathrooms in ANA first Class on the A380 Honu plane. Japanese meal was outstanding and service was amazing. Everything was just excellent. Can’t wait to fly again
As I wrote earlier, poor planning and/or communication. At least twice, we were told that we would be boarding in less than ten minutes, only to have the flight again delayed at least another hour.
Cree was organized and pleasant. Plane had good seating but as it’s a shuttle toilets hadn’t been thoroughly cleaned (eg. bins too full)
All good flight was 35 minutes early when arriving in Edinburgh
Flight left on time, arrived early, pleasant staff provided water, coffee, etc. access to bathrooms was reasonable and were well maintained. blankets were available, lots of entertainment options. LUGGAGE SERVICE WAS GREAT. I got my one checked bag quickly and was able to make a bus connection for a 2 hour bus ride saving me from waiting another 1.5 hours.
They promise free wi-fi prior to boarding and then once on board you are informed you have to purchase wifi even after being a mileagePlus member.
Both our flights were delayed. Almost didn’t get in the second flight. Staff was rude to the bone.
Everything went well except the turbulence what no one have a control of but pilot and crew handled very good!
Flight on time. Excellent service in Premium Economy. Great food served and cleaned up promptly. Unfortunately the climate control was malfunctioning and it was very cold and felt a bit like camping. Cold helps with sleep though so not complaining too much. Slept well. It asks to rate "entertainment". I do not like any IFE, don't shove a big screen in my face—I have my own phone if I want it. So this will always get low ratings.
Once boarding started it was pretty quick. Food was inedible; cold and salty..
Much better than Spirit. I was please by the easy fast check in and boarding
