Traveler reviews
Overall rating
8.6
Excellent
Based on 4,638 reviews
Boarding
8.8
Comfort
8.5
Crew
9.0
Entertainment
8.4
Food
8.3
Find cheap flights on ANA
Round-trip
Economy
ANA information
| IATA Code | NH |
|---|---|
| Routes | 312 |
| Top route | Tokyo Haneda to Sapporo Chitose |
| Airports served | 96 |
| Top airport | Tokyo Haneda |
ANA traveller reviews
Pros
"Clean plane and comfortable seats"
(in 94 reviews)
"Crew was very good."
(in 714 reviews)
"Overall had a great experience."
(in 26 reviews)
Cons
"A bit rude flight attendant."
(in 362 reviews)
"The movie selection is somewhat weak"
(in 56 reviews)
"Even so, food can be better."
(in 412 reviews)
Recent reviews
Traveler rating
952
342
125
38
36
Find reviews that mention:
flight attendants
movie selection
economy class
excellent service
food was good
great experience
great flight
crew were friendly
comfortable seats
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10.0
Pros: Awesome crew
Cons: Old seating
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7.5
Pros: The simplicity.
Cons: A closer gate. Some inflight food.
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5.6
Pros: Crew service is good!
Cons: The seat is really cramp and tight!!
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8.0
Pros: Crew service is excellent!
Cons: The seat is really cramp and tight!
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10.0
Pros: Yes, it was great.
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10.0
Pros: The crew took care of us during a strange virus affected flight.
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10.0
Pros: crewe were excellent
Cons: nothing !
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7.6
Pros: The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good.
Cons: The space is really tiny. The screen also tiny.
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10.0
Pros: Space and courteousness
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10.0
Pros: The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again.
Cons: Nothing really
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8.0
Pros: The crew was professional and super friendly.
Cons: Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it.
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6.3
Cons: There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable.
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7.6
Cons: I was not aware that I flew in Narita and flew out of another airport.
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9.6
Pros: Again, the crew was extremely polite and accomodating. I’d fly with them again!
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9.3
Pros: The crew is awesome. They’re so polite and helpful.
Cons: I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future.
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10.0
Pros: Cheapflights ..I will book my ticket from you again.. I am so delighted.
Cons: None
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10.0
Pros: On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA
Cons: None so far
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10.0
Cons: Selecting seats online
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10.0
Pros: Crew was friendly, eager to help. Flight arrived on time.
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10.0
Pros: Love ANA. Always a pleasure.
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9.3
Cons: N/A
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10.0
Pros: Amazing
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10.0
Pros: Amazing service
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10.0
Pros: Service
Cons: This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15
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6.0
Cons: This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight.
review from
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5.3
Cons: I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again.
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10.0
Pros: Amazing crew! Great food service!!
Cons: Cleanliness of tray table
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10.0
Pros: The crew was helpful and meals are delicious.
Cons: Give free mask.
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10.0
ANA rocks
Pros: Food, seat comfort, service
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10.0
Cons: Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth.
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5.0
Cons: On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October.
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10.0
Cons: These are the friendliest and most helpful people in the business! They are my new go to from now on!
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10.0
Cons: !
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4.6
Cons: Very uncomfortable seat. A bit rude flight attendant.
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4.6
Pros: The plane was ghetto and old and there was only one tiny restroom for the entire economy class.
Cons: A newer plane with more restrooms would be great.
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10.0
Cons: On time and comfortable
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5.3
Pros: Time is good.
Cons: With long flight these two are a must ! Food is very limited and needs to have more movies.
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7.3
Pros: Very clean. Crew was very good. Food was for the most part fine.
Cons: Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting.
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10.0review from
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10.0
Cons: Mid night snack can be improved, it’s too small a portion.
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10.0
Pros: Yes
Cons: Nothing.
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5.6
Pros: Crew was very nice, toilets clean.
Cons: Flight delayed 2 times, didn’t receive text or Email from the second delayed
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9.0
Cons: Chair isn’t comfortable.
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7.6
Pros: The cabin crew was so warm and friendly, always ready with a smile and eager to help.
Cons: Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks
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8.0
Cons: The planes are pretty outdated especially the connecting flights from Narita to HKG
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8.6
Pros: Very caring, and pay full attention to passengers.
Cons: Better food quality, more movies please.
review from
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7.6
Pros: Food is bland, boring. Entertainment contents are limited and old movies
Cons: As mentioned above, more new selections of movies. Better taste and quality of food, please.
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10.0
Pros: Clean plane and comfortable seats.
Cons: Complementary snack to go with free beverage.
review from
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9.3
Pros: Well maintained plane, nice staff and over very comfortable.
Cons: The wifi worked only 1 hr of the 3 hrs I bought
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8.6
Pros: The crew was great. I experienced great hospitality.
Cons: The quality of meal.
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3.6
Pros: Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position.
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10.0
Pros: The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing.
Cons: Serve the cold soba for all meals. :) Love it.
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8.3
Pros: Some of your reservations staff in Los Angeles needs to be counseled
Cons: Been more polite especially mike in your mileage program.
review from
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6.0
Pros: Always excellent Japanese service.
Cons: No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft.
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10.0
Pros: The seat was great.
Cons: Overall, it was a great experience. Boarding is very fast compared to US airlines.
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2.0
Pros: no -all that was amazing was the complete idiocy of ana
Cons: virtually everything was a unacceptable starting with the gate staff ...
review from
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9.3
Pros: Onboard service was perfect - prompt, friendly and professional
Cons: The cabin was always kept a bit warm
review from
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10.0
Pros: ANA flights are always well run and good enough.
Cons: Their iphone applications could be smoother and more functional.
review from
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8.0
Pros: Great service!
Cons: More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat).
review from
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8.0
Pros: Excellent service from the cabin crew.
Cons: The Japanese (Washoku) breakfast was not as good as I expected.
review from
Flight status
ANA route map
Top airports served by ANA
- Tokyo Haneda Airport (HND)
- Tokyo Narita Airport (NRT)
- Osaka Itami Airport (ITM)
- Okinawa Naha Airport (OKA)
- Sapporo Chitose Airport (CTS)
- Fukuoka Airport (FUK)
- Osaka Kansai Intl Airport (KIX)
- Hiroshima Airport (HIJ)
- Matsuyama Airport (MYJ)
- Kumamoto Airport (KMJ)
- Shanghai Pu Dong Airport (PVG)
- Takamatsu Airport (TAK)
- Kagoshima Airport (KOJ)
- Nagasaki Airport (NGS)
- Yonago Miho Airport (YGJ)
ANA contact information
- NH IATA Code
- 02-553-8000 Call
- ANA.co.jp Visit
ANA Cancellation Policy
As the situation changes with coronavirus (COVID-19), ANA will continually update its policies accordingly. Please contact ANA directly for the latest information about cancellation fees. You can find the most up-to-date information on ANA policies here: ANA Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.