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Pros: "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
Cons: "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."

Cons: "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."

Pros: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Cons: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."

Cons: "If flight wasn’t delayed."

Pros: "Crew was amazing"
Cons: "The boarding"

Pros: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Cons: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."

Pros: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."

Cons: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."

Pros: "Food, service"

Pros: "Staff were amazing."
Cons: "Nothing great experience!"

Pros: "Everything was as I paid for. All the planes left on time. No issues."
Cons: "What can you expect in economy?"

Pros: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"

Cons: "Everything. The best I I"

Pros: "Service and crew were good, very kind and accommodating!"
Cons: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."

Pros: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."

Pros: "Service was excellent. Crew did not accept tip. Food could be better."

Pros: "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
Cons: "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."

Pros: "Service and food were great."
Cons: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."

Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."

Pros: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
Cons: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."

Pros: "They came around often to see if we needed water or anything. Food was good."
Cons: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."

Pros: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"

Pros: "Everything excellent"

Pros: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."

Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."

Pros: "The leg space of the plane"
Cons: "Some crew hard to understand they English"

Cons: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."

Pros: "Very nice plane, enough room, didn't feel cramped"
Cons: "Had to switch gates 2 times"

Pros: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Cons: "The long security lines in Tokyo for transfer."

Pros: "Customer Service"

Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"

Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."

Cons: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"

Pros: "The stewardesses were always smiling and very engaging!"

Pros: "5 stars around"

Pros: "Very awesome and polite crew. Exact reason why I chose ANA"

Pros: "Crew and service awesome"
Cons: "Not enogh choices for entertainment"

Pros: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."

Pros: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Cons: "None"

Cons: "limited movie selections"

Pros: "I love ANA airlines ❤"

Cons: "i asked a crew for a drink.. and they refused."

Pros: "Excellent food and service"
Cons: "None"

Pros: "We were the first to be there in line in wheelchair yet we were the last to be assisted."

Pros: "I like the service and professionalism being showed by all staffs of the ANA airlines and highly recommendable to my relatives and friends who are planning to have a vacation in Japan or in any other places in the world..they are very punctual with the schedules .I was so happy with my experience with ANA Airlines. Thank you very much for the wonderful experience we had."

Pros: "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
Cons: "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."

Pros: "Food and service was excellent"
Cons: "Aircraft airconditioning was quite hot."

Pros: "Legroom and cabin ambience"

Pros: "It was short flight and I chatted with other passengers from Canada. Even helped them with their entertainment controls."
Cons: "Just boarding, people still want to get ahead in line, even though I was already in front."

Pros: "Great crew"
Cons: "N/A"

Pros: "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
Cons: "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."

Pros: "The seat was not super comfortable but the crew was really lovely and so helpful!"
Cons: "More padding on the seat would have been nice"

Pros: "Seat was comfortable. Crew was not too attentive and kept forgetting to serve me food"
Cons: "Crew should be attentive to ALL passengers."

Pros: "Well fed and provided beverages on trip. Food not gourmet----but what do you expect? Crew was pleasant and helpful."
Cons: "Sure could use a little more leg room. I am 6'2"--so know I am taller than the average bear, but I think even a 5"8" man or woman finds the legroom a little tight---especially on a 15hr flight. On a 3 to 5 hour flight--OK. The legroom was durable--but you asked waht could be better and that point sticks out in my mind."

Pros: "Cathay Pacific and crews were really good."
Cons: "I suggest no seating reservation online."

Pros: "Yes Crew were indeed amazing!"

Pros: "They are amazing"

Pros: "nothing"
Cons: "3 hours delay for a flight of 1 h 45 min"

Cons: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"

Pros: "Efficient, courteous and early arrival"

Pros: "Just fine.."

Pros: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Cons: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"

Pros: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Cons: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."

Cons: "flight delayed as always"

Cons: "flight delayed as usual"

Cons: "flight delayed as always"

Cons: "1h30 delayed as usual"

Cons: "90 minutes delayed"

Cons: "Delayed without notice."

Pros: "Service and plane"
Cons: "None"

Pros: "Friendly service on time flight"
Cons: "Boarding for premium economy had no special boarding. We were forced to stay in a long long line even though we paid almost double the fair with premium economy. All our other flights we got earlier boarding. There was no explanation given when I asked"

Pros: "The upgraded seat to business class."
Cons: "Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."

Pros: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Cons: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."

Pros: "Flight was not delayed"
Cons: "Economy seating needs more leg room. Carry on baggage weight is just 15 lbs."

Cons: "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."

Pros: "their korean movies"
Cons: "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"

Pros: "Cathay is usually a solid airline to fly with. It’s comfortable even in economy and the staff is pleasant and usually efficient."
Cons: "The delayed boarding process and the bottleneck once people were boarding didn’t allow for the flight to depart on time."

Pros: "Very efficient service and prompt arrivals unlike United Airlines.aircraft was modern and equipment was generally well maintained."
Cons: "What other snack options available other than Ramen Noodles. Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets. This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship.these seats can be specially configured to either seat a no rmal adult or a fast attachments for a baby carrier."

Cons: "None in particular"

Pros: "The service"
Cons: "Nothing"

Pros: "All"
Cons: "All"

Pros: "Food is ok."
Cons: "Washrooms are small and dirty."

Pros: "Good service"
Cons: "Older plane"

Cons: "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."

Pros: "The crew is always very polite and professional."
Cons: "I fly every two months and have to watch the same movies over and over. There should be a more frequent change. I just can't handle airplane food...........even if its Italian or American, it still tastes Asian."

Pros: "The crew's attention to passengers request in The Economy class"
Cons: "Nothing for what I paid"

Pros: "I like the snacks offered"
Cons: "Great crew we got a soft landing"

Pros: "Clean plane"
Cons: "Seat won't recline"

Pros: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Cons: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."

Pros: "Flying beats driving"

Pros: "Everything! Very organized!"
Cons: "Nothing!"

Cons: "I was seated at the last seats and by the time it was my turn to choose from the menu, there was none left but just one option for me. Hope Cathay pacific will add extra food selections to accommodate passengers in the last seats."

Pros: "Crew is polite and always willing to serve. Cathay always boards quickly and is always on schedule."
Cons: "I just don't care much for airline food .....I'm 6-4 so I'm never comfortable on long flights. There needs to be more popular movie selections."

Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."

Pros: "Service and courtesy"

Cons: "Food was awful flight and cr"

Pros: "In-flight entertainment"
Cons: "Small portion of food"

Pros: "Everything was fantastic all services was really awesome. It was my first time to flight Cathy and i was amazed"

Cons: "Leg room us bad especilly when the one in front of you recline the seat"

Pros: "The plane was on time ,all good"
Cons: "A little more leg room... but all in all. Not to bad"

Pros: "Flight on time"
Cons: "Better food"

Pros: "Seats are comfy"

Pros: "excellent check in, they accommodated me despite my late arrival due to traffic from an airport transfer from another terminal"

Pros: "None."
Cons: "From worst to worst."

Pros: "The crew was good and professional. Friendly."

Cons: "Comfortable seats for family with infants or kids,"

Cons: "On time gate opening when landing"

Pros: "This time I didn’t have to go into the corral till close to boarding I still can’t believe you cannot bring bottles of water from vendors to bring on the plane if it was allowed I wouldn’t have to keep calling the crew to bring water.. after second request the crew knew I wanted water... flight late"
Cons: "Allow bottled water on the plane ... or at least sealed bottled water!!"

Cons: "Delay in arrival caused us to miss this connection"

Cons: "I don’t have any complaints whatsoever. Everything went well."

Pros: "Food and service were good, so was inflight entertainment"
Cons: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"

Pros: "Crew was very caring and service was excellent."
Cons: "The security agents at the boarding gate was rude and juvenile. I’m not happy to have to walk on my socks to get my shoes after a hand search. I don’t mind the search; I do mind the lack of assistance in retrieving my hand carry and shoes."

Pros: "Flight was on time. No stop over, because it is a direct flight."
Cons: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."

Cons: "Outstanding flight to Hawaii."

Pros: "Horrible airline."
Cons: "tiny seats for tiny people, crappy food, cold in the jet, Really a low class airline."

Pros: "The flight was faster than going to Philippines and movies is convenient"
Cons: "when you ask for extra food coz youre hungry but crew tells you wait"

Pros: "On time flight"
Cons: "Food"

Pros: "Good selection of movies."
Cons: "Late, late, PAL is always late. First we were late by two hours; then boarding was delayed by one hour after that; then we sat on the tarmac for two more hours. Literally my dad had almost finished watching his first plane movie before we were able to takeoff. Fortunately our flight wasn't cancelled, but we missed not one but TWO connecting flights because it was so late. Also, MNL is a terrible airport. What is the logic in needing to pass through THREE sets of metal detectors and x-ray machines before boarding?"

Cons: "Slow checking and too much time to wait"

Pros: "The flights themselves were good and the crew members were attentive to requests."
Cons: "The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked."

Pros: "I thought all taxes already included . then they asked me to pay the travel tax...peso 1620."
Cons: "Include the travel tax or watn clients the tickets included all taxes except the Philippine Travel Tax for tesidents of Philippines."

Pros: "Great service Super friendly crew"

Pros: "On time"

Pros: "In-flight entertainment movies"
Cons: "Sitting too close to other passenger"

Pros: "Both the flights were high quality and easy."
Cons: "The 13 hour layover in Manila was terrible. Philippine airlines has one room with very few good places to sleep. That night of sleep was really uncomfortable and staying in one room for so long drove us crazy."

Pros: "Clean"

Pros: "Everything"

Pros: "Overall a very nice flight. Crew was helpful when asked to assist and provide additional beverages."
Cons: "Food was pretty awful. Needed more beverage service throughout the flight, just water would have been fine. Shouldn't have to constantly ask for water, the crew should pick up on the need and respond to it."

Pros: "Plane from HNL to MNL is brand new with free entertainment in every headrest. Crew was pleasant and helpful, came by with water often."
Cons: "Food on return flight was terrible. Got stuck with pork selection for first meal, which was extremely fatty. Second meal, pork again, with eggs. Completely inedible. Disgusting, and Im not a very picky eater."

Pros: "Everything was good."
Cons: "Some times allow more Kg of Baggage."

Pros: "Smooth journey"

Pros: "Great staff very nice and enterianment system at each seat was very good."
Cons: "N/A"

Pros: "philippines air is great! very easy and accomodating"

Cons: "Why are there so many security lines to go through. Before going to the check in counter there's a security line; at the immigration there's a security line which I believe is required there; then at the gate there's a security line. There are just too many security lines to go through"

Pros: "Flight was on time..staff was courteous"
Cons: "Good was ok"

Pros: "Very attentive"

Cons: "need better control in boarding...passengers that were called to board at the very beginning couldn't get to the front of the line because everybody is already in line. Need to advise passengers that boarding is based on seating assignments and enforce it."

Pros: "Good"
Cons: "Good"

Cons: "Like all four of my flights on Philippines Airlines, over 3 hour delay. They could not leave on time on any flights, over head speaker in terminal was just constant flight being delayed-significantly. Hawaii to Manila and back, you had to down load an app onto your phone prior to leaving for any in flight entertainment, on your phone only. Terrible food. This was my worst flying experience ever and I do 4 international trips a year. Save time and money, fly another airline even if it means a connecting flight, you will still get there quicker. Pathetic."

Pros: "Food, gift pack, in-flight wi-fi based entertainment."
Cons: "Seating a little bit cramped in coach."

Pros: "We arrived safely."
Cons: "The seats on Philippines airlines are too narrow."

Cons: "Traffic getting to the airport. Advice to others is allow plenty of time getting into manila"

Pros: "The ground crew were extremely helpful and friendly. The airport in Manila is not very good, but that's not PA's fault."
Cons: "Seats are a bit small and the WIFI both in the aircraft and in the airport was horrible."

Pros: "Comfortable seating."

Pros: "Good service. Comfortable."
Cons: "Every flight from Manila to Honolulu was delayed at least 1 hour."

Pros: "Philappo all very nice"
Cons: "nothing i didnt like"

Pros: "flight attendants service was excellent."
Cons: "DELAYED FLIGHT"

Pros: "Nothing"
Cons: "Everything. 6 hr delay, unhelpful clueless staff, food, comfort of seats, lack of entertainment, crappy terminal in Manila"

Pros: "Direct flight."
Cons: "Small seats"

Pros: "Everything about the 787. Very comfortable and pleasant"
Cons: "Again, United is not enforcing its own COVID restrictions. That’s gotta stop"

Cons: "Stewardess was mean when I asked for a mask"

Pros: "If the food is offered free as part of the fare. The food is roughly $12.00 or whatever price. That should have been added to the fare we are paying for the flught."

Cons: "Our BOS-SFO flight was delayed several times that would have caused us to miss our connection to HNL. Instead we were diverted to IAH where we spent the night at our expense. We are still in Houston awaiting our return to HNL. Too long a delay."

Cons: "Plane was delayed for 5 hrs"

Pros: "Seats and entertainment"
Cons: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"

Pros: "The speed we traveled"
Cons: "I have a medical condition that requires me to take medicine during the flight which my wife administers for me and they would not sit us together even thoe when I purchased tickets I requested seats together"

Pros: "Beautiful view"
Cons: "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."

Cons: "Not having videos on plane in seat sucked! Mediocre over priced Food"

Cons: "Not having videos on plane in seat sucked!"

Pros: "Boarding was great. Staff was very friendly!"
Cons: "On one of my flight home from the Philippines-The 2 male flight attendants should have been working as auto mechanics instead of working as flight attendants. Witnessed sour attitudes toward other people."

Pros: "*"

Pros: "Everything was great!!"

Pros: "Really great service! Smooth flight!"

Pros: "Cell phone holder and power outlets that actually work"
Cons: "Basic economy pricing"

Pros: "on time"
Cons: "extremely cramped, overcrowded"

Cons: "Boarding was a chaos, so many passengers didn’t know which line they should follow, everything was unbearably slow"

Pros: "Direct flight"
Cons: "Airfare price. Friends were able to get a better deal connecting through Japan."

Pros: "Nothing"
Cons: "Bathroom smelled terrible after multiple passengers made a BM! Should be cleaned and deodorant spray should be available. Had to use some body spray and cologne to neutralize the smell."

Cons: "The seating, being separated from my wife!"

Pros: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Cons: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"

Pros: "All the crews are very friendly,service was great!"

Cons: "I actually flew on a different flight to HNL because my flight to SFO was delayed and would have caused me to miss my connection. So I actually flew from LAX to HNL."

Pros: "On time."
Cons: "Ay a connecting gate too far away!"

Pros: "I liked the free entertainment!"
Cons: "It wa really warm on the plane. The air conditioning needs to be a bit cooler."

Cons: "Didn't really like the food plane that was offered, seating are so uncomfortable, had a child crying the whole way, wifi didn't work, there was a magazine in my sitting area with ink where I got ink on me, board was late"

Pros: "Getting off the plane"
Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."

Cons: "didn't know how to download the entertainment system"

Pros: "I got offered to upgrade to first for only a $100 more. Love to fly first on United again!"
Cons: "That the plane was a little bit older."

Pros: "I liked three of the stewardessence very nice. the old tall stewardess with the short dyed hair was rude to me. she needs to retired"
Cons: "no food was provided for free. I will fly a foreign airlines next time apart I don't pay for my baggage and free meal."

Pros: "Arriving alive"
Cons: "Comfort, accessible media, cost"

Pros: "The overall rating of the trip was positive, however, the staff at times was very disrespectful and unhelpful."
Cons: "The staff was disrespectful."

Pros: "It was not overbooked and had plenty of space"
Cons: "Wifi and food prices were a little too expensive"

Cons: "Ever since gas prices went up to 5 a gallon years ago, the airlines started charging for food, checked bags etc etc. Now that gas prices have come down, the airlines still charge for said items. Totally LAME"

Pros: "Free drinks. Soft ones of course, but not something you can count on anymore. And very pleasant accommodating staff. Also very on time."

Pros: "Everything was great except for entertainment."
Cons: "Wi-fi wouldn't work on my phone or iPad. What an extremely long trip with no entertainment. Hopefully it works in the flight baCj home :/"

Pros: "Nothing."
Cons: "Simply, EVERYTHING!"

Pros: "Early"
Cons: "Nothing"

Pros: "Everything went very smoothly. Food was just ok. I had the omelet which was mostly cheese. You had access to the entertainment only if you had your own system that would tie into the United app. For most people, it was probably not a big deal but I had to download the app before taking off (they did warn you numerous times) and if you didn't do it, you were out of luck."

Pros: "The food being offer was good"
Cons: "The experience as a whole was rather disappointing"

Pros: "Everything"
Cons: "No free meals"

Pros: "Due to being late to the airport I didn't get on the flight however the staff was very courteous and rerouted me"
Cons: "N/A"

Cons: "United lost my checked in baggage and the customer service was so terrible and no one was helpful nor even cared. United totally ruined my trip."

Cons: "Honestly, the customer service with United was in need of serious improvement, from the moment we checked our bags to the time we were in flight, we were given very poor service, the man at baggage check in was extremely condescending, acting like we should know everything about United's processing instead of just helping us with our needs in the first place and it added unnecessary extra stress to our travels from Colorado to Hawaii. I don't even want to blame the employees as it was very obvious that they hated their jobs and just wanted the shift to be done with; something needs to be addressed about how they can accommodate both employees and paying customers alike. Let's just say I can't wait until Hawaiian Airlines expands to Denver flights so we never have to deal with United again, as this is the only reason we used this airline."

Pros: "It was on time, the landing was beautiful!!"
Cons: "Selection of snacks were not appealing."

Pros: "nothing"
Cons: "having to sit in an aircraft for more than 2 and a half hours after push back from the gate and unable to take-off due to a computer problem at their Chicago headquarters. If the captain knew about the problem, he should not have let passengers board so early. This flight was operated by United Airlines so Lufthansa should not get any blame for this."

Pros: "The crew was good. Direct with instructions and efficient."
Cons: "On a 5+ hour flight, I should not have to pay extra for the little TV, when other carriers are offering this in-flight entertainment for free. Nickel and dime-ing customers does not bring loyalty. I'll be returning to flying almost exclusively on Delta."

Cons: "I was horribly cramped next to two passengers who used half my seat. Crew could see this and did nothing to help. There was no way to turn off the entertainment"

Cons: "None"

Pros: "Nothing..."
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."