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I like nothing, we couldn’t utilize your booking. Unfortunately I lost my money with you.

Late by 3 hours

Pros: Nothing

Cons: I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight

Pros: The plane noise level during flight was around 78db.

Cons: No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible.

Cons: No Delays in flight......one hour delay is too much

Pros: Seats were ok. 300 one is too much to buy seat.

Cons: Delay in boarding and flight

Cons: The business class was cheap. Didn’t expect such poor quality.

Cons: seats are VERY TIGHT AND EXTREMELY uncomfortable. Its basically a old crowded bus in a 3rd world country.

Pros: Flight was on time and with little hassle once in the air. Crew was polished and professional,

Cons: Shuttle bus loading to aircraft: chaotic and could be better organized. Bus arrived at aircraft, and had to wait as passengers were still disembarking. Not well thought out.

Cons: Chaotic departure area with unclear announcements, often two simultaneous announcements. Found out at last minute we were in the wrong part of the area. Could easily have missed flight

Cons: No water was offered

Cons: The flight landed 2 hours later

Pros: Friendly crew

Cons: Delayed 40mins customers behave like they are on a public bus lots of pushing get impression it was first flight for many didn’t know they couldn’t stand when seat belt sign was on & applauded on landing. Check in was chaotic large family groups checking in so very slow & disorganised

Flight cancelled and told only 1 week before due to airport closure.

Pros: Very customer like

Cons: Poor customer service

very bad flight

Pros: Nothing

Cons: Discomfort No food/water No entertainment Very very bad seats Only 2 toilets

Painful experience

Cons: - The flight onward to Ahmedabad went fine but the return flight got delayed by 2 hrs, one hour to get fly from Ahmedabad and another one to land as the Mumbai airport had heavy traffic so we kept flying for an additional hour waiting for an opportunity to land. Its effect was increased by the fact that it was late at night. In fact, we were using flight rather than train to save time and it ended up costing us 5 hours between waiting and flight. - There was no food available on the flight apart from food that one should buy at an extra cost.

Ok but not great

Pros: Clean & fast

Cons: Small seats, did not have food I wanted and took a long time to confirm.

Kochi airport is a real beauty from the past

Pros: Very comfortable waiting zone like a first class lounge

Cons: Very narrow and complicated security check

On time and good

Pros: On time service and often friendly staff, particularly in airport at checkin.

Cons: I paid for business class due to excess luggage. Business class isn't business class, really. But it saved me money in the end. food dismal.

Flight delayed multiple times

Pros: Food was ok and general cleanliness. Fast luggage retrieval

Cons: Flight delay